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Apple Store Australia

Apple Store Australia (page 3 of 3)

Physical store, Online store
1.9 from 559 reviews · View Statistics

Reviews

1.4

45 reviews
  • Product Quality
    1.8 (41)
  • Return Claim MadeYes (26) · No (14)
  • Shipping
    1.0 (4)
  • Customer Service
    1.5 (31)
  • Warranty Claim MadeYes (45) · No
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Reviewer Photos & Videos

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Tia Marie
Tia MarieSouthwest, VIC
  • 3 reviews
  • 1 like

Poor customer service in regards to issues with iPhone X

published
Phew
PhewSydney, NSW
  • 5 reviews
  • 6 likes

Horrendous! Apple GENIUS Deleted 8 Years Worth of Data Including All My Photos.

published

apple service worth less than an apple with a bite taken out

published
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Muckl
MucklSouth East Queensland, QLD
  • 3 reviews

Terrible service and warranty handling.

published

Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.

Ken Mclachlan
Ken MclachlanGreater Melbourne (Outer), VIC

Apple genius not so genius

published

Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
WHAT The
Apple genius I think not

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C Z.
C Z.
  • 2 reviews
  • 1 like

Poor service at Chadstone store

published

Hi

Just wanted to let you know my terrible experience at your Chadstone store by a apple assistant named Nick H.

I went in to get my iphone replaced, but he was either helpful or knowledgeable. It ended up been all my data from my old iphone getting erased and could not recover on new phone.

Nick did nothing to help, he's product skill was poor, did not know how to use itune in windows....

I hope this feedback is looked into so other customers are not affected by his disgusting attitude.

Regards

Anthony D.
Anthony D.Metropolitan Adelaide, SA
  • 5 reviews
  • 5 likes

Disgraceful new iphone 8+ fault resolution by the world's richest Company...

published
Duncan
DuncanSydney, NSW
  • 7 reviews

I can’t knock Apple

published

Worst customer service ever - was lied to over the phone the expected to pay $600

published
Electronics & Computing Shops

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Negative feedback

published
Karin W.
Karin W.Sydney, NSW

Apple online MacBook Pro

published

Never buy any device over Apple online! My MacBook Pro had a issue until it got replaced it took 1 month, then the trouble started with getting the money refunded. After Apple online has the device it takes 4 to 6 weeks to get the money back!!! It will go back to a bank account not credit card. If you need a computer and have to wait to buy one, you have to fork out the money yourself again, until you receive the refund....Apparently its easier if you go to the store and buy your device in Store. If any issue/s arise you get your refund faster....meaning you can replace your device faster.

Hipsters and lies

published

Sons school laptop has caps lock permanently on now. Took it to Apple store in Southland, negotiated past the hipsters with the whatever attitudes to speak to a technician at the 'genius' bar and was advised it was under warranty so there would be no cost. After a week, someone rang and advised it was due to liquid damage and I would have to now pay for repairs. Is there any liquid in it? No. Are the repairs any different now you suspect there is liquid damage? No. So, some indicator was on in the machine, there is no difference to the repair, no liquid or liquid damage in the laptop, and no guarantee your own staff didn't do it. Spoke to a 'Senior Manager' Stephen Cole who basically advised to pay for it or go elsewhere.

Nuno
NunoSydney, NSW
  • 5 reviews
  • 1 like

Excellent after service. Extremely happy with Apple

published

Since I’ve owned Apple products which goes back to the first iPhone my experiences with warranty service has been phenomenal. 3/4 were out of warranty and Apple fixed it completely free. Very helpful and patient staff.

Ebony.B
Ebony.BSydney Surrounds, NSW
  • 15 reviews
  • 10 likes

Do not buy from this company

published
Patient Pete
Patient PeteGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

AppleCare - what a Rort

published

Refurbished replacement phone with its own set of problems for my faulty handset - what a joke!

AppleCare should be avoided like the plague.

Very poor experience Apple, you’d be bananas to apply it!

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Questions & Answers

quasarsindahause
quasarsindahauseasked
Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.
Tracey S.asked
Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
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Apple Store Australia

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