Reviewer Photos & Videos
Don’t be fooled by the free Apple TV subscription
Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE
Very Rude Customer Service
The first visit they kept my MacBook and stated they could not find the issue with my trackpad. They did a complete reboot of the computer. When I collected the MacBook I was not shown that the computer was working and was just handed the MacBook. When I reached home and switched on the computer I saw the trackpad was still not working. I returned the next day and handed the computer back. When I went to pick it up they returned the computer without the case. I called and spoke to Jane, who at first stated that Apple doesn't take cases but then...confirmed that the case was in store. When I told her how frustrated I was with the whole experience as I had made 3 trips in three days to the store, her response was - "We cant ship the case back to you. You should be thankful that we did not charge you anything to repair the computer. A train ride to Penrith from Blacktown takes only 20 minutes." I was amazed at her response and will never recommend anyone to this apple store in Penrith. Made me feel as if they were doing me a favour when the work on y MacBook was covered by Consumer Law Warranty. Never go to this store to repair your computer. The only reason I went there was because Castle Towers were booked out. The store Manager, Darren was covering up the bungle his staff made the first time I went there and was not helpful either. This Jane should not be working in customer service!
I bought a macbook and it constantly crashed
It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.
I pad pro 12.9 and magic keyboard purchase
I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!
I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.
They are just trying to make people fool
One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.
Apple and Support Joke
Tell you a joke with exprienceing Apple.
My Apple phone clock is always behind
Even With Auto set by network!!
On line support couldn't do anything, even connecting remotely about 1:30-2 hours.
The system update shows there is not any available software.
And is funny with apple that, online support said, in fact there is one higher update, but your phone cannot detect it, and no manual possibility. Is not funny.
Local shop even funnier with Corona,
A jam off people in the queue start (10 in a SM), then with 20-30 meter of queue the distance 5-...
Bad customer service.
For months now trying to reset my i phone password. they message me they will contact me in 24 days,
nothing happened, they told they will contact me in 24 hours , they never called,
yesterday i called , after 30min. talking to girl in Philippine, she said some one will contact me , no body called yet, i am so frustrated with apple products and their service that i never buy any apple or american made product , they are all lies and crook business.
- Apple Store Australia
- Verified customer
MacBook Pro 2016 4 TB Ports - Apple refuses warranty repairs - Authorized service provider useless
I own a 2016 MacBoook Pro 4TB ports. Over time it developed a few issues and i contacted Apple for a repair. I got an appointment booked which Apple cancelled because of Covid. No alternative appointment was offered, no mail-in no nothing.
I contacted the customer support again and was told that my options are to either wait until the stores reopen or to take it to an authorized service provider. Even if the computer was ridiculously expensive Apple refuses to take care of it. Sends you to a contractor and washes their hands off.
In my case, ...the display is covered by a service program because there have been hundreds of thousands of complaints and Apple at some point admitted that there was an issue with the flex cable and started a service program. My display has a very small damage to the bottom of it, not on the LCD area itself. A normal person would assume that this would be irrelevant since there is a service program and Apple very well knows that there are issues with it, but no. Not Apple. Despite being well aware of the issues and having basically a recall for it they want to charge me $828 for a display replacement of a display that they know has been manufactured faulty. Due to the small damage to the display the authorized service provider refused to do any other repairs. One of the reasons for that was that he simply didn't have the time to deal with Apple about it. I was literally explained that he won't repair my keyboard or faulty Touch Bar or even faulty TB3 ports because of the display. Fully independent issues but hey, Apple can afford to brush iff customers like that. Imagine you buy a computer at Harvey Norman and they refuse a warranty claim on the keyboard because of damage to the display. Only Apple can afford to crap on customers like that and i for sure will never again spend one cent on their heavily overpriced, low-quality products.
There was no 0 star option
Wish i found this page earlier !!!
200% true 1 star reviews!!!
Worst customer service ever.. that's the reason i sold my IPhone 11 pro after only couple months after purchase.
Lost so much money but i thought my peace is worth much more.
Gone back to Samsung/Android
I'm now happier than ever!!!
The Death of Apple
What made Apple stand out from the others was it’s great customer service and quality products. Apple is a far cry from when Steve Jobs ran the show. Today’s customer service is mean spirited, being more concerned with profit margins than providing an outstanding service it was once renowned for. Waiting weeks (or like my current order months) for your orders to arrive..then having to deal with TNT couriers. Then there is the exorbitant price hikes for new products that have barely evolved and using technology that has been utilised by other b...rands for months, there is nothing exciting or innovative coming out of Apple. As a loyal customer of 15 years and having spent tens of thousands of dollars with this company, I am unfortunately, neck deep in the Apple ecosystem. But, with each year my loyalty is dissolving, I am fed up with the disappointment I get when dealing with Apple. My next phone will not be a iPhone.... I am going into Apple rehab and weening myself off the Apple ecosystem.
Hardware issue outside of warranty- sent to store for a fix which was to be told buy a full price new IPhone.
Have been speaking with the Apple techs now for weeks about my iPhone 8s plus restarting during phone calls. Till the point they said you need your your phone checked in store as we have done all tests possible over the phone. After waiting weeks for an appointment, I was told by the tech after a 3 minute check of my case file that there’s nothing they can do since this is a hardware issue. Only then did they tell me my iPhone was also out of warranty and the only solution was to buy a new iPhone. Wish they had told me over the phone and not wa...sted my time. Very disappointed with the experience. No discounts for new phone offered despite this being a hardware issue outside of my control and I’m certain I was sent to apple as a marketing ploy to get me to buy a new phone.
Absolutely Terrible Customer Service
Apple has the worst customer service I have ever experienced.
My 1.5 year old 2018 MacBook air randomly died on me without me dropping it or anything so I went to the genius bar to figure out what’s happening. The consultant said “it just happens sometimes,” pretty much admitting that their products are trash in quality. After that, he quoted me $850 to get it fixed. Eight hundred and fifty dollars for an issue that I played no part in. He also said it is out of warranty so he can’t do anything about it. I was extremely frustrated so I called a...
Terrible management service
Lower tech support
First person I spoke to said kept repeating himself even if the building up of pending bank charges stopping use of my card
Didn’t say anything new for a while then suggested I wait and do nothing
Then it was another a new idea to call a different department but I didn’t do that so after 20 min to of messages, he ignored me the first time asking for someone else
I repeated myself a moment latter to stop him from suggesting ideas that didn’t work for me but I finally got management on after 15 min of waiting
Manager tech supp...ort Just said if i cant wait and it’s better to pay it I said the same thing to management that I said to the first person Almost word for word [name removed] (the manager I had to deal with) was just repeating the useless guy I dealt with
Wonderful experience at the Chadstone Apple Store
Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.
NEVER BUY APPLE
Took a laptop for repairs and they said would fix flickering screen for no cost! Get a call a few days later telling they found the screen was not faulty so a board had to be changed at a cost of $600! The criminals just suck u in to leave the unit there and pluck some ridiculous figure from there backsided to make extra money! Pack of criminals! Apple has made me sick! I urge anyone not to buy their overpriced rubbish that last no more than 3 years!
Had to wait in line an hour before the store opened and then was told to come back tomorrow and repeat the process again as they were booked out for appt for later that day. So went back the next morning, waited another 45 mins, booked an appt to pick up my new Mac book for later that afternoon (after work). Arrived at the appt on time and was told that they had sold out of the product and that I to wait potentially a month for it to be restocked. Went straight to JB (should have done in the first place) and they sold me a laptop and at a better price than Apple and they included the USB converter for free.
I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple
Refused refund after a child accidental purchase
My son with ASD&ADHD accidentally purchased nearly $200 worth of things in Minecraft marketplace without our permission, and Apple refuse my refund request twice without giving me any reasons, I tried the calls, online chat, none of them were helpful, your people basically just told me there was nothing they can do. I need to accept whatever decision Apple made. You left me with no other options. now I’m feeling angry and confused. I’m sure I’m not the only devastate parent out there who had similar experiences.
Update: After email the CEO of “Apple”, they finally refunded me money. I’m surprised and feeling grateful there are still good boss and people in the world of business. Thank you.
APPLE SELL PRODUCTS AND THEN REFUSE AN APPOINTMENT TO HELP ME.
I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
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