So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give
- Online store
Refuse to replace faulty product.
Never by an ipod from Apple online. I bought an ipod from them six months ago that is riddled with faults. Support refuses outright to replace it and insists on spending hours with me trying to get my faulty ipod to do what it was supposed to do. I have been through this process three times now as Apple offers no other form of product support.
Apple devices are not reliable any more and their warranty service is terrible!
They do bad warranty service. They tell it is done and fixed but do not even spend a minute to switch a device on and check if an issue is really fixed. Apple mac books cost as a plane but reliable as a china calculator. Do not buy it!
Half a year ago I bought a new 2019 macbook pro 13inc. During this period there were some issues like screen flickering a few times per day or hangings on. This is the first apple mac book in my life and I did not expect any magic from it to work without any problems and did not pay any real attention on it.
Apple Store - Highpoint Melb. Zero customer after sales customer service
Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!
Poor customer service in regards to issues with iPhone X
Apple removed this message from the forum...
* Ive had this issue with my iPhone X since I purchased it in July 2018. I addressed the issue when I returned from holidays in November. They ran tests, completely reset my phone and even changed the speaker over 2 visits to the Apple store (2 hour drive away). After being assigned to [name removed] from senior Apple support with the software engineers working on the issue, I was promised a fix with the software update in January. It did nothing. I contacted [name removed] in Feb and she never resp...onded to my calls or emails. Ive recently contacted Apple again and they have not helped me. These senior Apple advisors included [names removed]... again, all of who disappear after contact. Ive even tried to return it to Officeworks (where I purchased it) and they dont have a loan phone while they send mine off for diagnostics and repairs. Apple want me to do another diagnostic test, even though they have 2 from November and a video of my phone playing up. Apparently this isnt enough proof. I will upload the video to YouTube at some point over the weekend. * https://www.youtube.com/watch?v=gw0FP1kP5eo And here it is! Proof is in the pudding. Latest diagnostic test today showed nothing. But clearly, as shown here, there is a fault in the software. Head to this link if you have the same issues... but be warned Apple remove anything like my message above. https://discussions.apple.com/thread/8601375 And if you buy a phone from Officeworks (Australia) be warned they don't offer loan phones in the case they need to send your phone away for repair, even though it's in warranty.
Purchase two iphone, return one, wait to pick up for three time, no one came. called again, they will re-arrange to pick up, no one show up again. about three weeks just waiting for curies to pick up my return.
So what? got money from customer, doesn't want to assist? Worst experience i ever had with Apple.
Supper disappointed. Want refund to buy a new product, if this happening, u lost customer for sure.
Fake product , staff has no idea what they are talking about
Selling Apple pro max fake in Sydney while no even any warning on it is website it is really sham for Big company as Apple company so it is f
Terrible service and warranty handling.
Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.
Apple genius not so genius
Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
Apple genius I think not
Poor service at Chadstone store
Just wanted to let you know my terrible experience at your Chadstone store by a apple assistant named Nick H.
I went in to get my iphone replaced, but he was either helpful or knowledgeable. It ended up been all my data from my old iphone getting erased and could not recover on new phone.
Nick did nothing to help, he's product skill was poor, did not know how to use itune in windows....
I hope this feedback is looked into so other customers are not affected by his disgusting attitude.
No exchange new watch strap unopened
Apple staff could NOT exchange a brand new unopened watch strap bought in the USA - I just wanted a different colour than the gift that I was given ! Very inflexible
Apple Robina Store Staff are Con Artists.
I book my iPhone 6 plus in the above store for new battery, the sales-man tried to sign me up a new phone before we we even started. The phone came on then they took it away for testing , came back with some Jargon about it not worth replacing. I went to a local dealer & replaced the battery for $10 cheaper & it works fine now. BE WARNED...Do not go there !
Disgraceful new iphone 8+ fault resolution by the world's richest Company...
I received a brand new iphone 8 plus phone which I had purchased via the Qantas store, but noticed during setup that there was a significant issue with the display, with 5 pixels being faulty (always off). So I took the phone into the Adelaide Apple store and spoke to a so called "genius", who fully agreed that the phone was faulty and should be refunded or replaced. Problem was though, that they gave me the runaround by insisting that I take the matter up with the Qantas store, despite them having available replacement stock and being the act...ual manufacturer. They also tried to fob me off by offering a "remanufactured" phone as a replacement for my 1 day old unit, which I refused. It is my understanding that under the Consumer Laws of 2010 either the retailer or the manufacturer can be asked to remedy a fault in a new item, at my option. So now I am forced to waste time messing around with the Qantas store, going to post offices to return the item, and waiting another week for a resolution. I will be reporting this matter to the ACCC as I don't believe Apple are legally correct in treating customers in this manner.
Worst customer service ever - was lied to over the phone the expected to pay $600
Phone display died with other issues was unable to turn on or get a proper diagnosis as the phone wasn’t responding.
Admitted I had a 3rd party screen replacement.
They fix my phone and I call to ask how much it will cost - was told absolutely nothing as it was under warranty - just come in and collect it. Then I come in to pick it up and get told it will cost me 600 to collect it after being lied to over the phone. After being in the store for 30 min I get sent the receipt for 600 dollars 15 min into the second conversation with the staff me...
Finally got my iPhone X replaced
Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
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