- Apple Store Australia
- Verified customer
Awesome service and easy to deal with
Easy, no fuss transaction. Fast delivery. You can even get interest free on some products (not offered very often in retail outlets)
Who Do You Call When In Trouble With Technology Apple.com Support Services Australia
I enjoy The Apple Products I have both the Apple iPhone and the Apple Air 2 iPad but without the Apple Support App From the Australian App Store where would a senior technology user be floundering around in cyberspace. A quick login to the Apple App and all becomes more understandable and even enjoyable I dare say.
The Support Team are great and very enthusiastic in coming up with grand ways of solving your cyberspace hassles and bringing one senior who was lost in space back to earth in a grand manner. Time is not an issue and having moved ...
Fantastic customer service, thankyou!
I recently bought an iPhone from the online Apple store and the carrier (StarTrack) didn't even knock or enter the property when he came to deliver it, just dropped a note in the postbox and left. Now I don't drive so getting to Redbank to pick up my phone was out of the question (and I definitely wasn't going to pay $50 - $60 for a taxi to get there!) After an entire day of battling with Australia Post and StarTrack trying to get it redelivered and constantly being told that they have no authority to do LITERALLY ANYTHING with my parcel even t...hough the only reason it was there was because their driver was too lazy to knock, I got fed up and called Apple. A 5 minute phone call to Adam from Apple and he arranged my phone to be redelivered by a different driver and he's put in feedback about the incident. Thankyou so much Adam and the amazing customer service from Apple is so refreshing.
After trying to deal with Telstra about a broken I pad air wifi cellular that I bought from them I went to apple to get some answers.
Without any prompting they arranged for a brand new device then and there and also managed to save my photos from the broken iPad which was only 7 months old.
Tick Tock Now Thats A Clock
l want to thank Apple computers for their
lovely support and excellent service over the
last eight years, it leaves me speechless they
are so kind!
Very best Wishes
Great Customer Service at Chatswood Store
I recently took my ipad to get fixed at the genius bar. Turns out their was a hardware problem and warranty had expired by a few months. Despite this, the genius bar employee was kind enough to convinced the manager to give me a replacement ipad at no extra cost. 10/10 for customer service.
Fantastic Service at Apple Store Southland
We had purchased a Macbook pro for my daughter to use for school. After about 6 months it started developing a pink tinge to the screen.
My daughter used the online chat to try and get some help, and they advised her to take it to an apple store to be looked at and made an appointment for her at the apple store at Southland a few days later.
When we arrived at the store they had no record of the appointment! However they found a history of the online chat and discovered that an appointment was meant to have been made, but for some reason ...
Ordering stuff online was fast simple and efficient
I have an app on my iphone called Apple Store. I wanted to order the latest stuff from Apple but don't live close to an Apple Store and the JB HiFi store has limited stock of stuff, So I ordered everything I wanted via the app on Monday morning. It was delivered to me via courier by Wednesday lunchtime. (I live in the outer suburbs of a capital city ) it was exactly what I wanted and ordered and it was delivered in well packed cartons . Well done Apple - this is exactly how it should be.
Fantastic value for money
Iphone not working so made an appointment at apple, an hour later I walked out the store problem solved. Exchanged my iphone which was out of warranty. Got an updated iphone at a minimal price. great service quick and easy.
Amazing service at Highpoint Shoping Centre
Wow - amazing efficient service - just what you need - after my iPhone failed I was able to book a same day spot online - I got there 10 minutes early and was seen 2 mins before my spot time by the genius Tommo! He tested my phone - pronounced it fatal and within half an hour I was leaving the store with a replacement phone - there were approximately 60 staff on duty this Easter Monday so who could complain about that? Apple you are fantastic !! Thanks Tommo
Amazing and always VERY helpful!
Always have had the best service with Apple for all of their products and would highly recommend! Always a pleaseure to deal with!
the Apple store is amazing because they attend to you straight away and give really easy to understand advise if you have a problem with your ipad or iPhone.they are very obliging and you are treated with respect and their prices are very good and after sales service is impecable
Excellent customer service.
I walked into the Robina store with great disappointment as this is my 2nd. phone that has gone kaput. Needed help asap as banking was locked out. Directed at store to see Rhys who did his very best to get me a place at the Genius Bar closing in 60+ minutes. Waited for 30 minutes and was greeted by Nikko - great tech who knew what to do. Got phone service back in 20 minutes. Great job Nikko and Rhys! Keep up the great customer service.
- Apple Store Australia
- Verified customer
Outstanding service and sales experience
What a wonderful experience! Over the past 3 months I have been looking into purchasing a smart watch but with the market flooded with wearables I had no idea where to begin. I decided to shop around, leading me to explore new Apple Watch 2 at the Apple Store in Doncaster.
Kris Katic at Apple Doncaster, assisted me. He really took the time to listen, understand and explain everything I needed to know. Nothing was too difficult for him as I tried on multiple bands and faces to determine the right watch for me. I've gone from being uncertain about which watch to purchase, to purchasing the new Apple watch AND an additional band. This was solely due to the brilliant service Kris provided! Thanks Kris!
Have been having numerous problems with Telstra Mail on my iPhone and iPad but Roger at the Penrith store was very patient with me and fixed everything brilliantly. Could not have been more helpful.
Perfect customer service!!
I was having trouble with my 6s plus after a screen replacement (not by apple) and David from the Apple Store, in Westfield carindale went above and beyond to help as much as he could! I am very thankful to him and his workmates for doing all that they could when they didn't have to. Very genuine, friendly and helpful at carindale
Nothing can wipe this smile off my face!!
Phillip from the Genius bar, What an amazing young Gentleman!
He was extremely helpful, knowledgable and friendly. Couldn't have asked for a better technician to help with my iphone 6 Plus that would not turn on for almost a week. Phillip gave me the biggest smile on my face as i was left the store and for the rest of the day and made my first apple store experience very easy and pleasing. Thank you to Phillip and Apple store Chermside for employing him!
big thank you May at Apple Sydney
A big thank you to Philippine Lady May at Apple store Sydney for all her help and for fixing my Laptop & doing the repair her self we thank you from the bottom of our hearts.
Servicing was superb and fast. I had a wonky logic board replaced within a day and they offered to replace another wonky part which i didnt know about. Great Apple service.
Apple technician at the Canberra store - outstanding, professional, efficient and, friendly !
The reception i received at the Canberra Apple store was outstanding. Having lost screen display mid-way through my thesis - the support i received was exceptional and quelled any of my fears. I was provided with sound and, accurate advice and the turnaround of repair was very fast.
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.