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Apple Store Australia

Apple Store Australia (page 3 of 25)

Physical store, Online store
1.9 from 551 reviews · View Statistics

Reviews

  • Product Quality
    1.9 (142)
  • Return Claim MadeYes (41) · No (121)
  • Shipping
    1.4 (21)
  • Customer Service
    1.5 (95)
  • Warranty Claim MadeYes (38) · No (121)
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Reviewer Photos & Videos

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Buyer beware they take thousands more than purchase price from your account after purchase!

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Hannah

HannahGreater Melbourne (Outer), VIC

  • 3 reviews
  • 7 likes

Refuse to buy online again! Change the courier!!

published

Awful courier service TNT so many complaints made about their delivery service yet apple still uses them. Im that close to asking for a refund and cancelling the order! Made to wait and find time off to sit at home and wait for my iphone! Hard to cover my shift at work and it should have been delivered Last Friday. Its now tuesday afternoon!

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Martin

MartinAdelaide

  • 3 reviews
  • 3 likes

Charged for a service I didn’t order

published

Got a free trial to drop box , but didn’t use it
Wasn’t aware you have 20 days to opt out.
Have been paying $18.49 per month for the last 14 months. Contacted Apple and they said they can only refund the last 2 months,
Be very careful with free trials this is fraudulent

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Terrible!! Online iPhone 11 Purchase without included headphones/charger!

published

I didn't receive headphones or a charger plug and can't charge my phone I bought online directly through apple! I am dissatisfied with my purchase and would like the unincluded items to be sent as I paid full price expecting such items to be included.

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Discrimination against people with mask exemptions

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The Apple store at HIGHPOINT Mall in Melbourne discriminate against people with mask exemptions & do not allow you to enter the store for your appointment. They treat you like you are carrying the virus or worse, the bubonic plague. I don’t recommend anyone with a medical condition & exemption visit this store.

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Spanna

Spanna

  • 5 reviews
  • 1 like

Repair Booking System

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Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!

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George M.

George M.Greater Melbourne (Outer), VIC

  • 2 reviews

Climate change

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They claim abt climate change and exclude products from box and pushing the sales of those excluded accessories by cross selling, then what about so called “climate change”. If we order online direct apple accessories it takes decades to reach us after they show postage has posted.27 oct posted but still 7 nov not reached .

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Mato

MatoGreater Melbourne (Inner), VIC

  • 2 reviews
  • 4 likes

Premium Phones, 3rd world delivery choice

published

After paying $3400 for 2 iPhones, I was disappointed to see that Apple uses the most budget of delivery methods (AustPost/StarTrack) needless to say my package was not delivered in the stated time frame and it was only lodging a complaint to StarTrack that actually got my package moving after 5 days of going nowhere. Very bad choice by Apple, for the amount you are paying I expect better.

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Cata T.

Cata T.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Greedy and reckless

published

While in lockdown I bought the latest IPhone that as you know is not cheap at all.. I bought it with apple cafe and Apple said the delivery was for free...
of course it was for free it was theworst delivery service ever. Once you have given your money to apple they just don’t care and they will ship it with a company that has 1.2 stars review, when you enquiry about your product they wash their hands saying is related to the delivery company not to them.
I didn’t hire the delivery company I paid directly to APPLE so you should be responsible.
Disgusting

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Ninja warrior

Ninja warrior

  • 5 reviews
  • 6 likes

Won’t be buying Apple anymore. Still dodgy company

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Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.

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justine

justinemelbourne

Very bad service

published

With support from apple staff I lost all information on my phone. The staff [name removed] promised to call back with a solution. They haven’t called back even after I emailed. So frustrating. I won’t buy an apple product again. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff.

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Rebecca D.

Rebecca D.Victoria

  • 5 reviews
  • 1 like

Will not honour 3 month free Apple Music offer

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JPL

JPLCanberra 2600, ACT

Rubbish. Buy anything but an Apple computer.

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The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...

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Jessy H.

Jessy H.South East Queensland, QLD

Absolutely disgusted

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Worst repair service I’ve ever talked to

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FRUSTRATED MOVER

FRUSTRATED MOVERSydney, NSW

  • 16 reviews
  • 20 likes

RUDE AND ARROGANT

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MacBook Pro $5500 drama

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Frank3232

Frank3232Greater Melbourne (Outer), VIC

  • 12 reviews
  • 5 likes

Their service and quality quickly degrading

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Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!

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Power in numbers

Power in numbersPerth, WA

  • 5 reviews
  • 1 like

Forced to wipe phone because of bad advice

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Crap service

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5days to replace a screen on iPhone 8. Wow what a joke and no option but to accept.
Classic example of company that has become too big.
Won’t be buying any more Apple products.

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Page 3 of 25
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Questions & Answers

quasarsindahause

quasarsindahauseasked

Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
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Apple Store Australia

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