?
? !
1 photo
Apple Store Australia

Apple Store Australia (page 3 of 5)

Physical store, Online store
1.9 from 551 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (18)
  • Return Claim MadeYes (4) · No (15)
  • Shipping
    5.0 (1)
  • Customer Service
    4.8 (11)
  • Warranty Claim MadeYes (5) · No (14)
Previous
Next
ANT

ANTADELAIDE

  • 3 reviews
  • 2 likes

Apple Store Rundle Mall

published

Phone was not working so I called and went though tests with apple over phone.
Phone was still having sound issues with in 12 months of buying.
They booked an apt that suited me in and I put the phone in for repair which was fixed promptly.
They folleed up with a sms advising it was ready for collection and there opening store times.
All agent in store and phone where just so polite. This service is the best service I have ever received in Adelaide. Phone repaired at no charge. Due to ACL
Well done apple - I will continue to buy your products

Similar opinion? Write a review on ProductReview.com.au!
Nazi

NaziSydney, NSW

  • 4 reviews
  • 5 likes

Unforgettable experience!

published

I bought an iphone 6Splus about a year ago and unfortunately it felt in the salt water. When I was completely disappointed, Apple has offered me a new phone, 50% discount same model same colour as long as the date of purchase is not more than two years.
I am so pleased.

Similar opinion? Write a review on ProductReview.com.au!
Ann

AnnMelbourne

  • 6 reviews
  • 1 like

CNt live without apple support for my iphone

published

I would like to thank the apple employee at the fountain gate shopping centre Apple Store for his excellent information regarding using my iPhone and regarding the purchase of another iPad he was very patient with us as we are not very technically minded so thank you Shaun ( English fellow) and please pass on our gratitude I would only ever buy an iPhone due to its great back up from this store

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Jill

JillSouth East Queensland, QLD

  • 7 reviews
  • 3 likes

Apple Store Robina

published
Similar opinion? Write a review on ProductReview.com.au!
Ashley

AshleyGympie

  • 4 reviews

Awesome service and easy to deal with

published

Easy, no fuss transaction. Fast delivery. You can even get interest free on some products (not offered very often in retail outlets)

Similar opinion? Write a review on ProductReview.com.au!
Bosjul

BosjulNew South Wales, 2650

  • 9 reviews
  • 1 like

Who Do You Call When In Trouble With Technology Apple.com Support Services Australia

published
Similar opinion? Write a review on ProductReview.com.au!
Amber

Amber

  • 3 reviews
  • 1 like

Fantastic customer service, thankyou!

published
Similar opinion? Write a review on ProductReview.com.au!
jan r

jan rForster

  • 20 reviews
  • 2 likes

Wow

published

After trying to deal with Telstra about a broken I pad air wifi cellular that I bought from them I went to apple to get some answers.
Without any prompting they arranged for a brand new device then and there and also managed to save my photos from the broken iPad which was only 7 months old.

Similar opinion? Write a review on ProductReview.com.au!
White Ears Ahead Of Time

White Ears Ahead Of TimeTweed Heads

  • 29 reviews
  • 5 likes

Tick Tock Now Thats A Clock

published

l want to thank Apple computers for their

lovely support and excellent service over the

last eight years, it leaves me speechless they

are so kind!

Very best Wishes

Greg..

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Steven

StevenSydney, NSW

  • 6 reviews
  • 3 likes

Easy to use and free delivery

published

If you buy Apple products online, it's fast, free delivery and EXPENSIVE
As Apple store does not offer discounts at all.

The store is ok, however, it's very busy. Sometimes I wait like 20 min before I get served. And the other time I have to ask to be served.

Apart from that it's ok, thus the 3 star

Similar opinion? Write a review on ProductReview.com.au!
Selecia

SeleciaSydney

  • 3 reviews
  • 1 like

Great Customer Service at Chatswood Store

published

I recently took my ipad to get fixed at the genius bar. Turns out their was a hardware problem and warranty had expired by a few months. Despite this, the genius bar employee was kind enough to convinced the manager to give me a replacement ipad at no extra cost. 10/10 for customer service.

Similar opinion? Write a review on ProductReview.com.au!
Kris

KrisMelbourne

Fantastic Service at Apple Store Southland

published
Similar opinion? Write a review on ProductReview.com.au!
pete

pete

  • 29 reviews
  • 22 likes

Ordering stuff online was fast simple and efficient

published

I have an app on my iphone called Apple Store. I wanted to order the latest stuff from Apple but don't live close to an Apple Store and the JB HiFi store has limited stock of stuff, So I ordered everything I wanted via the app on Monday morning. It was delivered to me via courier by Wednesday lunchtime. (I live in the outer suburbs of a capital city ) it was exactly what I wanted and ordered and it was delivered in well packed cartons . Well done Apple - this is exactly how it should be.

Similar opinion? Write a review on ProductReview.com.au!
Nobbsy

NobbsyCranebrook

  • 3 reviews

Fantastic value for money

published

Iphone not working so made an appointment at apple, an hour later I walked out the store problem solved. Exchanged my iphone which was out of warranty. Got an updated iphone at a minimal price. great service quick and easy.

Similar opinion? Write a review on ProductReview.com.au!
Felicity

FelicityMelbourne

  • 3 reviews

Amazing service at Highpoint Shoping Centre

published

Wow - amazing efficient service - just what you need - after my iPhone failed I was able to book a same day spot online - I got there 10 minutes early and was seen 2 mins before my spot time by the genius Tommo! He tested my phone - pronounced it fatal and within half an hour I was leaving the store with a replacement phone - there were approximately 60 staff on duty this Easter Monday so who could complain about that? Apple you are fantastic !! Thanks Tommo

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Spotty

Spotty

  • 2 reviews

Amazing and always VERY helpful!

published

Always have had the best service with Apple for all of their products and would highly recommend! Always a pleaseure to deal with!

Similar opinion? Write a review on ProductReview.com.au!
Heather

HeatherMount Waverley

  • 10 reviews
  • 5 likes

customer service

published

the Apple store is amazing because they attend to you straight away and give really easy to understand advise if you have a problem with your ipad or iPhone.they are very obliging and you are treated with respect and their prices are very good and after sales service is impecable

Similar opinion? Write a review on ProductReview.com.au!

Excellent customer service.

published

I walked into the Robina store with great disappointment as this is my 2nd. phone that has gone kaput. Needed help asap as banking was locked out. Directed at store to see Rhys who did his very best to get me a place at the Genius Bar closing in 60+ minutes. Waited for 30 minutes and was greeted by Nikko - great tech who knew what to do. Got phone service back in 20 minutes. Great job Nikko and Rhys! Keep up the great customer service.

Similar opinion? Write a review on ProductReview.com.au!

Outstanding service and sales experience

published

What a wonderful experience! Over the past 3 months I have been looking into purchasing a smart watch but with the market flooded with wearables I had no idea where to begin. I decided to shop around, leading me to explore new Apple Watch 2 at the Apple Store in Doncaster.

Kris Katic at Apple Doncaster, assisted me. He really took the time to listen, understand and explain everything I needed to know. Nothing was too difficult for him as I tried on multiple bands and faces to determine the right watch for me. I've gone from being uncertain about which watch to purchase, to purchasing the new Apple watch AND an additional band. This was solely due to the brilliant service Kris provided! Thanks Kris!

Lorenz

Similar opinion? Write a review on ProductReview.com.au!
Julie

JulieCastlereagh

Brilliant assistance.

published

Have been having numerous problems with Telstra Mail on my iPhone and iPad but Roger at the Penrith store was very patient with me and fixed everything brilliantly. Could not have been more helpful.

Similar opinion? Write a review on ProductReview.com.au!
See all Apple Store Australia reviews

Questions & Answers

quasarsindahause

quasarsindahauseasked

Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

Get an answer from our members

Apple Store Australia

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.