?
? !
1 photo
Apple Store Australia

Apple Store Australia (page 4 of 6)

Physical store, Online store
1.9 from 552 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (22)
  • Return Claim MadeYes (4) · No (18)
  • Shipping
    4.7 (3)
  • Customer Service
    5.0 (14)
  • Warranty Claim MadeYes (4) · No (19)
Previous
Next
Spotty

Spotty

  • 2 reviews

Amazing and always VERY helpful!

published

Always have had the best service with Apple for all of their products and would highly recommend! Always a pleaseure to deal with!

Similar opinion? Write a review on ProductReview.com.au!
Heather

HeatherMount Waverley

  • 10 reviews
  • 5 likes

customer service

published

the Apple store is amazing because they attend to you straight away and give really easy to understand advise if you have a problem with your ipad or iPhone.they are very obliging and you are treated with respect and their prices are very good and after sales service is impecable

Similar opinion? Write a review on ProductReview.com.au!
Moire

MoireSydney, NSW

  • 14 reviews
  • 12 likes

keeping up with the young ones

published

After some time of using a borrowed I phone I was ready (so I thought) to purchase outright my Iphone6 from the apple store at Chatswood. The service was awful having to wait to be served, very little help with choosing the phone for me and a quick 30second demo.

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Excellent service from Trent

published
Similar opinion? Write a review on ProductReview.com.au!
Minh

MinhSydney

  • 3 reviews
  • 1 like

Great genius bar at both sydney CBD and broadway Apple store.

published

I just wanna write this review to give big thanks to Apple Store while they are doing a good job.
Everytime I come with my problems, they are all welcome.
I was lucky to get new one for free when my iphone 6 was failed with speaker and broken screen while my ip 6 has been used for 2 years.

Similar opinion? Write a review on ProductReview.com.au!

Excellent customer service.

published

I walked into the Robina store with great disappointment as this is my 2nd. phone that has gone kaput. Needed help asap as banking was locked out. Directed at store to see Rhys who did his very best to get me a place at the Genius Bar closing in 60+ minutes. Waited for 30 minutes and was greeted by Nikko - great tech who knew what to do. Got phone service back in 20 minutes. Great job Nikko and Rhys! Keep up the great customer service.

Similar opinion? Write a review on ProductReview.com.au!

Outstanding service and sales experience

published

What a wonderful experience! Over the past 3 months I have been looking into purchasing a smart watch but with the market flooded with wearables I had no idea where to begin. I decided to shop around, leading me to explore new Apple Watch 2 at the Apple Store in Doncaster.

Kris Katic at Apple Doncaster, assisted me. He really took the time to listen, understand and explain everything I needed to know. Nothing was too difficult for him as I tried on multiple bands and faces to determine the right watch for me. I've gone from being uncertain about which watch to purchase, to purchasing the new Apple watch AND an additional band. This was solely due to the brilliant service Kris provided! Thanks Kris!

Lorenz

Similar opinion? Write a review on ProductReview.com.au!
Julie

JulieCastlereagh

Brilliant assistance.

published

Have been having numerous problems with Telstra Mail on my iPhone and iPad but Roger at the Penrith store was very patient with me and fixed everything brilliantly. Could not have been more helpful.

Similar opinion? Write a review on ProductReview.com.au!

Perfect customer service!!

published

I was having trouble with my 6s plus after a screen replacement (not by apple) and David from the Apple Store, in Westfield carindale went above and beyond to help as much as he could! I am very thankful to him and his workmates for doing all that they could when they didn't have to. Very genuine, friendly and helpful at carindale

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Nothing can wipe this smile off my face!!

published

Phillip from the Genius bar, What an amazing young Gentleman!
He was extremely helpful, knowledgable and friendly. Couldn't have asked for a better technician to help with my iphone 6 Plus that would not turn on for almost a week. Phillip gave me the biggest smile on my face as i was left the store and for the rest of the day and made my first apple store experience very easy and pleasing. Thank you to Phillip and Apple store Chermside for employing him!

Similar opinion? Write a review on ProductReview.com.au!

big thank you May at Apple Sydney

published

A big thank you to Philippine Lady May at Apple store Sydney for all her help and for fixing my Laptop & doing the repair her self we thank you from the bottom of our hearts.

Similar opinion? Write a review on ProductReview.com.au!

Good service

published

Servicing was superb and fast. I had a wonky logic board replaced within a day and they offered to replace another wonky part which i didnt know about. Great Apple service.

Similar opinion? Write a review on ProductReview.com.au!
J Day

J DayCanberra

Apple technician at the Canberra store - outstanding, professional, efficient and, friendly !

published

The reception i received at the Canberra Apple store was outstanding. Having lost screen display mid-way through my thesis - the support i received was exceptional and quelled any of my fears. I was provided with sound and, accurate advice and the turnaround of repair was very fast.

Similar opinion? Write a review on ProductReview.com.au!
Lightness

LightnessCanberra 2600, ACT

  • 17 reviews
  • 11 likes

Apple Store Protocols

published
Similar opinion? Write a review on ProductReview.com.au!
Pauline

Pauline

  • 5 reviews

Apple Store Charlestown...Old School Customer Service Still Lives

published

I am not much of an Apple girl, I tend more toward Samsung, however my husband got an Ipad for our daughter. I had downloaded movies from Itunes and couldnt work out why they were only partially downloading. I took it into the Apple store at Charlestown and they were fabulous!! I was there for 15mins, 3 people approached me to serve me at various times and they all taught me something different. The staff are patient, kind and friendly. If I purchase any more Apple products I would go back there in a heartbeat..they are wonderful.

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Adsa

AdsaBrisbane

  • 5 reviews
  • 3 likes

Great Store In-Person and Online, if you get Australia Post shipping

published

The store is amazing in-person, friendly staff and the genius' always give use multiple options, and give us the cheapest options! Online, the store is great and the Apple Store app is great. Highly recommend Apple as always!

Similar opinion? Write a review on ProductReview.com.au!
sam

samTemplestowe lower

  • 2 reviews
  • 1 like

6+ faults ...

published
Similar opinion? Write a review on ProductReview.com.au!
Nick R

Nick RMelbourne

  • 5 reviews

Outstanding service provided by Harley at Apple Southland Genius Bar.

published
1 comment
Nick R
Nick R

been almost 3 months and my iMac is still working great

Similar opinion? Write a review on ProductReview.com.au!

THANKYOU NASH .

published

Talk To The Mac Smithfield far north Queensland has a man working there that has the best customer service :) I took my sons iphone in and Nash totally fixed it for me even after it taking quite a while he did not give up ! THANKYOU again very much for your time and patience ! Happy customer

Similar opinion? Write a review on ProductReview.com.au!

Great Service

published

I was having troubles with my phone plan, and where my service provider was unable to fix it, a man named Axel from Apple Miranda fixed my issues.

Similar opinion? Write a review on ProductReview.com.au!
Page 4 of 6
See all Apple Store Australia reviews

Questions & Answers

quasarsindahause

quasarsindahauseasked

Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

Get an answer from our members

Apple Store Australia

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.