So the iPhone battery case is faulty and to get a working one due to the recall (they don't hold charge only when plugged in...yep fkn useless) so I have been told to just keep going into apple store line up wait go back when they will see me and hope that i get a product that happens to work.....SERIOUSLY I could visit the store daily for a year and may get every single uncorking apple case....surely this is illegal to sell a product knowing it won't ever work? DON'T BUY A BATTERY CASE

I absolutely dread going to Apple . Over a decade long experience , invariably there’s poor service , snooty staff , products that are expensive although not terribly reliable , always with built in obsolescence, and with technical support that rivals Telstra with incompetence .

Visit Apple Chatswood Chase (Sydney) . Phone was in care + and battery issue.
Phone was just over 1 year old, guy said it battery is not covered.

Recently, when i check on their website get to know that batteries are covered in care +. But now i have sold my phone.

I would rate negative -10 to apple for misguiding customers

Worst customer service. A company with no moral fiber. Disgraceful conduct, deceitful and dishonest. Advisors that promised to amend an issue, then changed their mind with no communication and when I called to enquire why, simply hung up on me.

On the 27th May we ordered and paid for a pack of four air-tags online to pick up at the Booragoon Garden City store. Got a notification that apple will email me when the air tags are ready. I waited a week and no notification came. My friends visited the store and purchased air tags and told me they had plenty of them in stock. On the 3rd June I visited the store and asked if my order was ready, the apple staff member told me they had no air tags is stock and I will get a notification email when they are ready. I then approached another staff...

My Apple care for Apple Watch expired just 35 days ago and Apple would not extend it because it expired. They did not send any notification about the expiry( but yes, they send notification about their new products..all the time!!!!) and when I called the support care, they just bluntly said no for an extension without any consideration for the customer and hanged up! This is horrendous!! Not worth spending so much money when there is no proper support for the service. Do Not recommend buying Apple products. Period.

I am still in shock after having to deal with the manager of this store ( Brisbane Apple Store). I had an issue with my new phone and told the apple support person everything about the issues. Then she suggests calling the apple support team and I did. Unfortunately, the phone is disconnected in the middle of my call. I try to find her to ask if I need to call them or just wait for them to call me back. Then one person came in front of me and he said if I need any help. I asked him if I can talk to the same person who was talking to me 10 minut...

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Little bit disappointed regards to Accessories which are not included such as Chargers & Headphones... Aren’t like all previous series IPhones I’ve purchased they are all included in the package...

My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!

I requested service of an Apple product.
A product that should have been easily repairable.
Told to buy new product.

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Apple needs to be sued for taking down apps from developers who are still paying the ridiculous fees. All while Apple allows criminal acts to take place on other apps (but they turn their head).

After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.