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Apple Store Australia

Apple Store Australia

Physical store, Online store
1.9 from 562 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (134)
  • Return Claim MadeYes (40) · No (112)
  • Shipping
    1.2 (20)
  • Customer Service
    1.0 (90)
  • Warranty Claim MadeYes (38) · No (111)
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Reviewer Photos & Videos

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Candy B.
Candy B.Greater Melbourne (Inner), VIC
  • 3 reviews

Join the Product recall loser lottery!

published

So the iPhone battery case is faulty and to get a working one due to the recall (they don't hold charge only when plugged in...yep fkn useless) so I have been told to just keep going into apple store line up wait go back when they will see me and hope that i get a product that happens to work.....SERIOUSLY I could visit the store daily for a year and may get every single uncorking apple case....surely this is illegal to sell a product knowing it won't ever work? DON'T BUY A BATTERY CASE

Product Quality
Customer Service
Anna
AnnaGreater Melbourne (Inner), VIC
  • 5 reviews
  • 11 likes

Crapples products - expensive built in obsolescence

published

I absolutely dread going to Apple . Over a decade long experience , invariably there’s poor service , snooty staff , products that are expensive although not terribly reliable , always with built in obsolescence, and with technical support that rivals Telstra with incompetence .

Product Quality
Customer Service
Incentivised ReviewNo
Ankush
Ankush
  • 4 reviews

Very poor Service, Expensive prices and doesnt support customer with Care +

published

Visit Apple Chatswood Chase (Sydney) . Phone was in care + and battery issue.
Phone was just over 1 year old, guy said it battery is not covered.

Recently, when i check on their website get to know that batteries are covered in care +. But now i have sold my phone.

I would rate negative -10 to apple for misguiding customers

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Lisa
LisaSydney, NSW

Awful company

published

Worst customer service. A company with no moral fiber. Disgraceful conduct, deceitful and dishonest. Advisors that promised to amend an issue, then changed their mind with no communication and when I called to enquire why, simply hung up on me.

Product Quality
Incentivised ReviewNo
shanexu3
shanexu3Perth, WA
  • 134 reviews
  • 124 likes

Apple Online will take your money and make you wait for your product

published
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Product Quality
Incentivised ReviewNo
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Priya R.
Priya R.South East Queensland, QLD

Apple service sucks!! Not worth buying the product when there is no support. Heard it right! NO SUPPORT WHAT SO EVER!!!!

published

My Apple care for Apple Watch expired just 35 days ago and Apple would not extend it because it expired. They did not send any notification about the expiry( but yes, they send notification about their new products..all the time!!!!) and when I called the support care, they just bluntly said no for an extension without any consideration for the customer and hanged up! This is horrendous!! Not worth spending so much money when there is no proper support for the service. Do Not recommend buying Apple products. Period.

Product Quality
Incentivised ReviewNo
Ryan
RyanSouth East Queensland, QLD

Deal with the manager of Brisbane Apple Store

published
Customer Service
Incentivised ReviewNo

Absolutely disgusting, I cant believe it.

published

Subscribe to notchharrison on YT, and follow i_dont_speak_cap_lol on TikTok. :) PLS sub and follow if you see this I need it. :)

Product Quality
Customer Service

Purchase Brand New x2 I•Phones : IPhone 12 & SE.

published

Little bit disappointed regards to Accessories which are not included such as Chargers & Headphones... Aren’t like all previous series IPhones I’ve purchased they are all included in the package...

Product Quality
Customer Service
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Apple makes bad products

published

My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!

Product Quality
Customer Service

Essentially told I wasn’t required as a customer anymore. Call staff were great but enacting a business directive.

published

I requested service of an Apple product.
A product that should have been easily repairable.
Told to buy new product.

Product Quality
Incentivised ReviewNo

Worst customer service

published

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Product Quality
Incentivised ReviewNo
Matthew R.
Matthew R.
  • 5 reviews
  • 3 likes

Overcharge developers and then you take our apps down in a criminal manner

published

Apple needs to be sued for taking down apps from developers who are still paying the ridiculous fees. All while Apple allows criminal acts to take place on other apps (but they turn their head).

Product Quality
Shipping
Bill R.
Bill R.
  • 2 reviews
  • 1 like

After an update my iMac died. They said my 8 year old iMac was faulty due to being that old.

published

After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.

Product Quality
Customer Service
RobS
RobSSouthwest, VIC
  • 12 reviews
  • 19 likes

Trade In Scam

published

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

Product Quality
Incentivised ReviewNo
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Questions & Answers

quasarsindahause
quasarsindahauseasked
Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.
Tracey S.asked
Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

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Apple Store Australia

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