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Apple Store Australia

Apple Store Australia

Physical store, Online store
1.9 from 561 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (15)
  • Return Claim MadeYes (3) · No (13)
  • Shipping
    5.0 (1)
  • Customer Service
    5.0 (10)
  • Warranty Claim MadeYes (4) · No (13)
Previous
Next

10/10. Would definitely recommend it to anyone who is up for a good time.

published

10/10. Would definitely recommend it to anyone who is up for a good time. I would love to go back there for the first time.

Incentivised ReviewNo
Andrew L.
Andrew L.
  • 3 reviews

Superbo service with Ben

published

Couldn’t have been happier after my visit to the Highpoint store in a wheelchair this morning...had an appointment, wheeled straight to desk with Ben and my old clunker iPad from Vietnam, prompt diagnosis, super friendly and laughed at my Baby Boomer jokes and made light of my expertise.(lack of !). Out in a flash and had lunch at a great joint he recommended as a personal fave....no kickbacks ! What’s not to like ?

Customer Service
Incentivised ReviewNo
1 comment
Andrew L.
Andrew L.

Further proof to me that Millenials aren’t aaaallllll bad !?!:)

I mc and book

published

Some time very hard to understand apple products but quality of service after sale ( doesn’t matters how old your product) is fantastic ,apple still help me on my 5 year old I mc , which is great . Love that It

Product Quality
Incentivised ReviewNo
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Sharen C.
Sharen C.Hobart, TAS

I pad pro 12.9 and magic keyboard purchase

published

I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!

Product Quality
Shipping
TANYA
TANYA
  • 5 reviews

Good Service

published

Good products as always been using Apple’s for the last 20 years for mobiles, computers and laptops and iPads and more. I definitely will recommend to everyone and thank you.

Warranty Claim MadeNo
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Sarra
SarraMetropolitan Adelaide, SA
  • 10 reviews
  • 7 likes

The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)

published

The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.

Product Quality
Customer Service
Kim R
Kim RGreater Melbourne (Inner), VIC

Wonderful experience at the Chadstone Apple Store

published

Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.

Product Quality
Customer Service
Katia B.
Katia B.South East Queensland, QLD
  • 4 reviews

Quick and easy

published

Always quick and easy service. My phone stoped charging. It was way out of warranty. We came to the store and they fixed it within 2 minutes without any charges. Alway nice and friendly atmosphere even though they are always quite busy

Product Quality
Customer Service
Michelle L
Michelle LPerth, WA
  • 3 reviews

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Product Quality
Customer Service
Electronics & Computing Shops

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trompfy
trompfyGreater Melbourne (Outer), VIC
  • 220 reviews
  • 66 likes

The best Mac ever

published

On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.

Product Quality
Customer Service
CatherineM
CatherineM
  • 5 reviews
  • 3 likes

An Amazing Customer Support Service, before and after purchasing my MacBook Air and iphone

published

I was given great advice by Customer Support Service before I purchased an iphone and a MacBook Air. I needed to attend the Apple Store for support in navigating through what was a new experience for me, on a quite regular basis for a number of weeks. On every occasion that I needed support I was assisted patiently and respectfully by Staff either by phone or at the store until my confidence was such that I was able to navigate my lap top without assistance. I am extremely delighted both with my purchases and the ongoing support that I have received, since then.

Product Quality
Customer Service
Sheridan Hills
Sheridan HillsGreater Melbourne (Outer), VIC
  • 11 reviews
  • 1 like

Fixed all issues - no charge

published

First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.

Product Quality
Customer Service

Very knowledgeable and polite rep - a huge help!

published

The lovely gentleman I dealt with walked me through every step with clear explanations, to help get my Mac back in action. I couldnt be more pleased with his service.

Product Quality
Incentivised ReviewNo
Li Li
Li Li
  • 3 reviews
  • 3 likes

technical support

published

Thank you jeya from tech support who assisted me very supportive patient and guided me step by step untill the issue was resolved i would give her 10 stars if i could thanks again

Product Quality
Incentivised ReviewNo
Marie
MarieGreater Melbourne (Inner), VIC

Thank you.

published

Thank you to Carita, Alex and Lucas at Chadstone yesterday for their consideration, expertise and assistance.
A great, friendly team .
I appreciate your generosity and listening ear.
Good to see such a positive, friendly staff.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Electronics & Computing Shops

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Questions & Answers

quasarsindahause
quasarsindahauseasked
Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.
Tracey S.asked
Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

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Apple Store Australia

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