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Apple Store Australia

Apple Store Australia

Physical store, Online store
1.9 from 528 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (15)
  • Return Claim MadeYes (2) · No (13)
  • Shipping
    5.0 (1)
  • Customer Service
    5.0 (9)
  • Warranty Claim MadeYes (4) · No (12)
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I mc and book

published

Some time very hard to understand apple products but quality of service after sale ( doesn’t matters how old your product) is fantastic ,apple still help me on my 5 year old I mc , which is great . Love that It

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedImac
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Sharen C.

Sharen C.Hobart, TAS

I pad pro 12.9 and magic keyboard purchase

published

I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro (4th Gen)
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TANYA

TANYA

  • 5 reviews

Good Service

published

Good products as always been using Apple’s for the last 20 years for mobiles, computers and laptops and iPads and more. I definitely will recommend to everyone and thank you.

Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Sarra

SarraMetropolitan Adelaide, SA

  • 10 reviews
  • 5 likes

The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)

published

The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRundle Mall Adelaide, South Australia.
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
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Kim R

Kim RGreater Melbourne (Inner), VIC

Wonderful experience at the Chadstone Apple Store

published

Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeNo
Product PurchasedApple Magic Mouse 2
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Katia B.

Katia B.South East Queensland, QLD

  • 4 reviews

Quick and easy

published

Always quick and easy service. My phone stoped charging. It was way out of warranty. We came to the store and they fixed it within 2 minutes without any charges. Alway nice and friendly atmosphere even though they are always quite busy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
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Michelle L

Michelle LPerth, WA

  • 3 reviews

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple PERTH
Warranty Claim MadeYes
Product PurchasedWatch 3rd generation
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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 198 reviews
  • 60 likes

The best Mac ever

published

On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDoncaster
Warranty Claim MadeNo
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CatherineM

CatherineM

  • 5 reviews
  • 3 likes

An Amazing Customer Support Service, before and after purchasing my MacBook Air and iphone

published

I was given great advice by Customer Support Service before I purchased an iphone and a MacBook Air. I needed to attend the Apple Store for support in navigating through what was a new experience for me, on a quite regular basis for a number of weeks. On every occasion that I needed support I was assisted patiently and respectfully by Staff either by phone or at the store until my confidence was such that I was able to navigate my lap top without assistance. I am extremely delighted both with my purchases and the ongoing support that I have received, since then.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFountain Gate. Narre Warren. Victoria
Warranty Claim MadeNo
Product PurchasedApple MacBook Air 11-inch 2012 Mid
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Sheridan Hills

Sheridan HillsGreater Melbourne (Outer), VIC

  • 11 reviews
  • 1 like

Fixed all issues - no charge

published

First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 32GB
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Very knowledgeable and polite rep - a huge help!

published

The lovely gentleman I dealt with walked me through every step with clear explanations, to help get my Mac back in action. I couldnt be more pleased with his service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Li Li

Li Li

  • 3 reviews
  • 3 likes

technical support

published

Thank you jeya from tech support who assisted me very supportive patient and guided me step by step untill the issue was resolved i would give her 10 stars if i could thanks again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple TV
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Marie

MarieGreater Melbourne (Inner), VIC

Thank you.

published

Thank you to Carita, Alex and Lucas at Chadstone yesterday for their consideration, expertise and assistance.
A great, friendly team .
I appreciate your generosity and listening ear.
Good to see such a positive, friendly staff.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Steve

SteveHunter Region, NSW

  • 2 reviews

Total quality service.

published

After experiencing screen issues with my iPhone I made an appointment with the Genius Bar. Within 10 minutes I was served. The Apple rep saw my issue and took full responsibility for my screen issue. They took my phone then and there for repairs. I went and got some lunch. When I returned my phone wasn’t quite ready so I joined in on one of the classes running in store. So I now can use the Clips app with ease and had my phone repaired and returned in under 2 hours.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Store Charlestown NSW.
Warranty Claim MadeNo
Product PurchasedApple AirPods
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Duncan

DuncanSydney, NSW

  • 7 reviews

I can’t knock Apple

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationBondi & Broadway
Warranty Claim MadeYes
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Electronics & Computing Shops

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Nuno

NunoSydney, NSW

  • 5 reviews
  • 1 like

Excellent after service. Extremely happy with Apple

published

Since I’ve owned Apple products which goes back to the first iPhone my experiences with warranty service has been phenomenal. 3/4 were out of warranty and Apple fixed it completely free. Very helpful and patient staff.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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EMMA W

EMMA WSouth East Queensland, QLD

Very Impressed!

published

I went into the store due to my phone not allowing me to hear when I received or made phone calls. I spoke to an Andrew who was lovely and really helpful. Unfortunately due to the nature of my issue it was no easy fix so he issued me a new iPhone 7 for free! My warranty which was 2 months out also was restarted from that day for a whole 1 year! I was not expecting that outcome, I thought I was going to be up for a few hundred dollars in repairs! Very happy and very impressed!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Adrian Tobie

Adrian TobieGold Coast

  • 2 reviews

EXCELLENT EXPERIENCE

published

I am always a big fan of Apple products. And the customer service is amazing, staff are really friendly and energetic!

Excellent service

published

Excellent service as always @ store, bit of waiting but it was worth, spot on with the issue and provide best solution.

We bought 2 pairs of Apple airpods

published

The apple website is very easy to navigate but make sure you are on the Australian website. We got excited thinking the price was reduced, but realised we were looking at the US website in US dollars.

Still very happy with our purchase and fast delivery.

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Questions & Answers

Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

No answers
Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers

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