Good value...at first
Appliances Direct Online offered a much cheaper price on our coffee machine, however their customer service is greatly lacking so I would not recommend them.
Unfortunately, the heating element is no longer working, and Sunbeam advised they will replace the machine for free as it still under warranty. I have emailed Appliances Direct Online three times to ask how I can return the machine for replacement. I have also tried using the online chat on their website, but no one bothered to chat back.
I am extremely frustrated with the lack of after...
Fantastic customer service
I recently purchased a food processor from ADO as they had the best price. As it was just near Christmas they contacted me in a few days to say that the product would not be available until January. I was given the option of waiting or a refund but as I needed it for the holidays I chose the refund. Within a few days the money was refunded to my account. So.... fantastic customer service. I will definitely use and recommend ADO to everyone.
Best price, excellent communication, did as they said they would.
So far, so good!
I recently ordered a number of appliances for Christmas. They all came exceedingly fast (within 2 weeks, which is great in the country). Only one box was a bit "mushed" which being a gift was a bit unfortunate. Otherwise, great delivery, great prices. Haven't tried them yet, so will do another review later.
Fast, good customer info sharing (ie email on order, email for day of dispatch etc)
One of the boxes was a little crumpled
We purchased a Robinhood range hood and were happy with all aspects of price and delivery. WE would have preferred a courier as with other items purchased but as we only waited an extra 4 days it was not that bad. Also we I did ask for the absolute height of the outlet from bottom cover to roof and never received a reply which was disappointing hence only the 3 star rating.
As explained no reply to my question and Australia Post who take longer than a courier in the Country.
I purchased a Panasonic iron & have been very happy with the product. Surprisingly, no one in WA stocks this item, so i was very pleased to find it . Also, it was the best price around. Delivery was quick & ordering was easy. Yes, i would certainly use Appliances Direct Online again.
Exactly what I wanted
Sangean DCR89+ - DAB clock radio - very happy to locate this hard-to-find product for a good price at Appliances Direct. They provided a fast and efficient service - quite painless and faultless. I would buy from them again, and would not hesitate to recommend them as an excellent source that saves both time and money.
Good quality, very clear reception, neat
Excellent Customer Service
I ordered a Sunbeam Icecream Maker & with it's first use, the on/off switch failed. I contacted Appliances Direct thinking if I had to pay for return postage I'd just keep the faulty product. To my delight, the customer service was excellent - they provided an Aust Post docket to cover return postage which I downloaded,then I packed up the parcel & within 10 days had a new product. I have dealt with them before but this superior service has really won me over. Keep up the great work!!
Extremely reliable, proactive with paying postage, fast service
Nothing. The Sunbeam product was faulty not the supplier.
Highly Recommended for cheap prices and fast delivery for small appliances
This is my second purchase from this company. A year ago I purchased a panasonic blu-ray HDD recorder, and recently a juicer. The priced for both of these were considerably cheaper that retail stores. In both cased the product was delivered through Australia Post within a week of ordering. Email communication was great providing tracking references for the parcels. Both products were well packaged and exactly as ordered. Appliances Direct Online have an extensive range of appliances and an intuitive web site that makes it easy to browse and order. Postage prices are cheap and clearly conveyed at the time of purchase. I would use this company in the future and highly recommend it to all.
Reliable, Great prices, fast cheap delivery
Fast efficient service and great price
Bought a Breville Wok to replace my existing one which after many years was starting to wear out the non stick surface. Found the best price at Appliances Direct and had it delivered to my door, could not fault the service or the product, very happy with the entire shopping experience and would definitely use them again.
Phillips Food processor
The delivery was extremely fast and the price was the best I could find. I would certainly buy from Appliances Direct Online again. The only fault I could find was that the packaging was in French and as it was a Christmas present for someone in Australia I thought that a bit strange.
Inexpensive for a well known brand
I am very happy with the product - a Sunbeam Elements Toaster. The delivery was extremely fast and the price was by far the best I could find - I can't complain about the service, price or product and I would certainly buy from Appliances Direct Online again. I will recommend to family and friends.
Great price and delivery was extremely fast.
Very prompt delivery
I purchased Sunbeam coffee machine from this shop and later got the coffee grinder through Sunbeam. Great price and fast delivery! Can't complain at all. I love my new coffee machine, it works very well and makes great coffee. I would buy again from Appliance Direct Online. We need more shops like that.
Good shopping site
I have ordered a number of small appliances, including a coffee maker and food processor most recently. Appliances Direct has a good selection of brands and models to choose from, great prices, and good delivery times, even here in Tassie. I will continue to use them in the future. :)
Plan B requires overhaul
Item arrived ok,but unfortunately was not not the model I ordered. Rang Appliances Direct Online for assistance. Given instructions on what to do . A return voucher was emailed to me ,after 2nd phone call and was informed once scanned by Aust Post they would know that I had returned item and would replace it with correct model. I do not know where the system broke down but it took me several more phone calls etc before the correct model was sent to me. As an old timer I have memories of real service and on the surface of things it would appear...as though a bit of updating of staff training would not go astray. AS PREVIOUSLY STATED I DO NOT KNOW WHERE THE SYSTEM BROKE DOWN. But perhaps as Appliances Direct Online emailed me the Bar Coded return voucher they themselves should have been able to see that I had returned the item through Aust Post. However this hiccup will not prevent me from making further purchases if the price is right. Top dollar value
Good place to shop with!
I bought the microwave from Appliances Direct Online and their price was the best! The lady who answered my questions was friendly and very helpful. She took my order and my new microwave was posted out on the next working day. We received e-mails about the progress and could track down where my new toy was. Many many thanks!
Good communication and like the tracking system
I bought it on a Saturday morning - have to wait 2 more days
Delivered after a long wait - but worth it!
I ordered a Dishlex dishwasher, same style as the one that conked out after 10 years. I did this because I knew it would fit the space under the cupboards and also that the Dishlex had given good heavy duty service.
Ordered on the 6th September, for $200 less than available in Canberra and for $50 less delivery charge. I was told by email that it was out of stock and on back order. Made a couple of phone calls to the pleasant phone operators who said there was a further delay. It arrived finally late September and the friendly delivery guy ha...
Terrible and unreliable!
I was looking for an air purifier because of my kids' allergy problem. Placed my order for a sharp purifier and paid for it, but nothing happen for a month. The worst part is they have changed their website and I can't log in and check the order's status. Felt cheated...and no one to turn to.....
All went smoothly again
This is the second time I have used these guys and am really happy. Got the Breville bread maker, got it cheaper than anywhere else and item was shipped very fast. Would use appliances direct online again and also recommend them to others, aus post got the item to us pretty fast.
Quick shipping and 1300 number
Don't shop with this company
I needed a dryer, did my research online and this company was competitive with price. I placed my order, and paid for the dryer. A week later i had heard nothing from either the Manufacturer or Appliances Direct Online. I emailed them to be told the product was on back order and I would need to wait another week - there is no feedback during the order process to inform a customer of this which is something many other online retailers are able to provide. Another week later, another empty calorie response from ADO telling me i had to wait to hea...r from the Manufacturer.... Another 5 days and still nothing. I have now cancelled my order - yet to receive my refund, or my dryer !!! Shop elsewhere, you will get absolutely no customer service..... No customer service. No delivery
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