Reviewer Photos & Videos
First off, I have no affiliation with this company, nor do I stand to gain anything from this review. Our dishwasher bit the dust after approximately 10 years of hard slog, and last week we shopped around for a replacement. Once we had decided which model we wanted, we shopped around, both online and at bricks & mortar stores...all the usual suspects, and ended up settling on the offering from Appliances Online. We placed our order on Sunday April 4th, and our confirmation email stated we could expect a delivery on April 7th. On the afternoon o...f April 6th, we received a text from Appliances Online stating we would be informed the following morning of a two hour window for delivery. The following morning, the text came through giving us a window of between 2.15pm - 4.15pm. At 3.08pm, another text came through stating delivery would occur in approximately 30 minutes. The truck turned up at 3.37pm! The driver and his offsider brought the new machine into the kitchen, and took our old one away (which I had disconnected and parked out the front for them). They were here not even 5 minutes. In summary, great price, excellent communication and excellent service. Highly recommended.
Appliances online CANNOT be trusted - avoid them
This is the first time I have used Appliances Online and it will be the last. Ordered a BBQ in Oct - told it would be here in Dec for Christmas. Then told 1st week of March and now they say May 2021. 7 months to receive an order! No thanks,
All staff involved with the purchase and delivery of our products were exceptional. Products are all that we required at a very competitive price
Alway good value and prompt delivery
I have bought several items from EAO and have always had a good experience. They come when promised and are very respectfull and carefull when they deliver. They also take all the package material with them and the old device. Very happy I hope to keep using them for years to come. Thanks
I really cant fault them no matter how hard i try especially the delivery service, always on time , or earlier, and very pleasant
Wouldnt use any other company after my many experiences as a satisfied customer with Appliances Online.
First-class from website to delivery.
Great product works well
A great iron that you can vary the temperature, it does the job and is light in weight. Very pleased with my choice
I purchased a dryer in the heat of the moment it was the only place in brisbane that had any stock and it was a heat pump dryer for hundreds of dollars less then other stores similar items. Actually even better price then some second hand ones I had seen.
I ordered online and in under 24 hours my dryer was delivered in the pouring rain
Not only delivered but unpacked installed and the rubbish taken away they even offered to take away an old dryer, but I didn't have one.
I couldn't be happier with the item
But the delivery and set up was the best bit of all.
Poor customer service
I bought a LG washing machine (wtg6520) on August 2020 from Appliance online. The LG washing machine stopped working properly since Nov 2020. As its under warranty , I've contacted Appliances online twice (once in Dec 2020 and another time on early Apr 2021) to report the problem and during both times they informed me that a LG will be contacting me soon , but LG never had contacted me back. I had contacted appliance online to follow up with them when LG will call me but all they said is to wait for a few more days for LG to contact me (which they never have yet). I ended up calling LG directly but still they have not fixed my washing machine. I will be making a complaint to NSW Fair Trading.
Arrived on time , easy to set up , Very friendly deliver people, works really well , would recommend to all my friends , it’s great they moved my old one to the garage
Everything from online purchase, last minute changes by us, to delivery, was excellent service. Always happy with the range and quality from Appliances Online.
- Verified customer
The best way to buy!
Received our fridge, delivery and communication was excellent.
The fridge works excellent and very happy with our purchase. So easy to deal with.
First time purchaser. Bought a fridge and couldn’t be happier. Great communication every step of the way. Fridge delivered without a hitch. Would definitely recommend this website.
from the website to the installation was kept informed and accurate arrival time and quick and competent installation Would definitely recommend Stove I brought was lower range but works well and does everything you would expect well
My choice of Simpson 11g washing machine is perfect and I have tried other brands but I found this to be the best
Prefrred product was in stock and arrived on time, with updates fine tuning delivery time. Only problem is finding 20 words so I can leave my review.
- Its great that you can control the Electrolux 10kg/6kg washer dryer via the Electrolux Life app that you can download on your phone. The only thing which I am not too sure on, is if you can turn it on via the app.
- I like the helpful suggestions in the app that can help out with thing like stains, care labels, also having a program specifically for bedding is really handy as well as the care advisor.
-Also having live weather updates plus temperature is a great addition in the app so you know if you would want to wash your clothes an th...en hang it on the clothes line or use the dryer function. - Also giving you accurate info on how long the washing/drying will take plus live time. The timer also updates itself when I was observing it on the app an the time does drop about 5 mins or more when using the Sensor Wash which is included in some of the Modes ( not all modes). - The Vapour Refresh function is also a great way of quickly getting your clothes refreshed as well as looking ironed a bit.
- Verified customer
below average product. Terrible after sales service
I bought an Esatto fridge 3 months ago and it has frozen over inside. Do not buy this product. I have contacted Appliances Online about this and was told this is a manual defrost fridge. This means you have to defrost the fridge yourself or it will freeze over. I requested an exchange for a frost free fridge but because it is passed the 2 week time limit for returns my request was denied. I was told that I cannot exchange goods if I changed my mind after 2 weeks of purchase. This is a cautionary tale: check the fine print to ensure you are buyi...ng a frost free fridge. Otherwise too bad. Appliances Online have included this defect detail for the alternative colour fridge in the "key specifications" of their website catalogue but have listed this detail in the "other features" for this model. A detail I missed unfortunately, and would not have bothered with if I had known. Who would have thought to search for clarity that the fridge you are buying in 2020 is frost free or manual defrost? Appliances Online are holding firm on "buyer Beware". No fair spirit has been exercised at all by Appliances Online. I requested an exchange for a more expensive fridge that is frost free but no compromise here. Very mean spirited and clearly not interested in looking after their customer.
All my products I have purchased have arrived by friendly delivery man washing machine installed superfast and had a little chat other products have arrived brand-new on time super fast delivery overnight extremely happy no faults so far
Awesome Ironing Board
Noice! I'm really happy with my new ironing board it's the greatest I will use it to iron many things.
Questions & Answers
I love the super fast delivery and competitive pricing. I am looking to purchase a lounge from the Ostro range, but i cant find a single review any where on the internet or on the AO website. The reviews need to be prominently displayed for each individual product. When buying online I rely heavily on reviews for determining quality and value.
I don’t understand as your post is clearly not a question. Are you complaining that it is the fault of reviewers not reviewing ? ‘Please explain’.
Are all the products you sell on your online platform, 1st grade quality, sealed in their original boxes ?
As far as I am aware the products are all new and boxed correctly. Ours was anyway. Hope this helps.
I have purchased 2 products from them and they are all new plus still in original boxes when delivered
We bought a pair of washing machine and dryer. Both were in their original boxes. There were three guys that delivered, unboxed, removed the old washer and put the new one in place. They did adjust the feet of the washer but didn't level the washer very well. So I took out a spirit level and adjustable wrench to finish the job. The boxes came with all the accessories/parts and documents described in the manual. In my case, I also ordered a stacking kit which wasn't available until a couple of weeks later so they gave me the option to split the order and received the washer and dryer first.
what is a great spin bike fro home that is solid and reasonably priced
Do your own research, I did and I am extremely happy with what I bought from AO! If you don't know what you want, go visit a B&M
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