Reviewer Photos & Videos
Cheap price = cheap service = Let The Buyer Beware!!!
Having spent over $100k+ through my business, they failed delivery on multiple occasions - to the stage I need to voice the fact. I'm now blacklisted from calling, yet they get 5 stars online?... To be fair, the call centre just grabs sales for the lowest price. No Care. No Customer service. NO RESPONSIBILITY.
Cheapest price = cheapest service.
Should have gone to Harvey Norman or ANY other store.
Want reliability & responsibilty?? Do NOT buy here! Don't even ask about warranty claims...
Wish I could rate this lower
Customer Support is a joke. While I have always loved their prices - I've purchased a chest freezer that has completely stopped working.
I've proceeded to call customer service and have been told to wait until the end of the week. This is extremely dissapointing for a business that operates a same-day service. It even states in their T&Cs that they will replace the unit.
Absolutely appalled - wouldn't get this with a bricks and mortar store.
The warranty from hell
Why we get Appliances Online has no physicals store one would never have imagined the pure hell involve din what should be a routine task of getting a defective Oven repaired under warranty..
After a month of excuses, inventing reasons to not progress the warranty, even trying to offload the warranty onto Bosh which is a violation of the Act..
We have ended up waiting for a court hearing date, to get a defective product repaired or replaced under the statutory warranty embedded within the Appliances Online sales contract...
A product is only as a good as its service and warranty..
Based upon my "warranty from hell" experience from Appliances Online, I will never purchase anything from Appliances Online in the future..
All good if your product is in good working order. But beware if things go wrong!!
Never again will I order from Appliances Online, they are not to be trusted if things go wrong!
I ordered a microwave and the service and delivery were exceptional.
But the microwave they delivered was damaged. After contacting them three times and spoke to different people each time, I was eventually offered a pick up return and a refund as they were unable to replace this item due to being out of stock. I was told the refund would take around 3 - 5 working days. After 7 days I had not received my refund and rang and asked why. I was tol...
Appliances online CANNOT be trusted - avoid them
This is the first time I have used Appliances Online and it will be the last. Ordered a BBQ in Oct - told it would be here in Dec for Christmas. Then told 1st week of March and now they say May 2021. 7 months to receive an order! No thanks,
Poor customer service
I bought a LG washing machine (wtg6520) on August 2020 from Appliance online. The LG washing machine stopped working properly since Nov 2020. As its under warranty , I've contacted Appliances online twice (once in Dec 2020 and another time on early Apr 2021) to report the problem and during both times they informed me that a LG will be contacting me soon , but LG never had contacted me back. I had contacted appliance online to follow up with them when LG will call me but all they said is to wait for a few more days for LG to contact me (which they never have yet). I ended up calling LG directly but still they have not fixed my washing machine. I will be making a complaint to NSW Fair Trading.
- Verified customer
below average product. Terrible after sales service
I bought an Esatto fridge 3 months ago and it has frozen over inside. Do not buy this product. I have contacted Appliances Online about this and was told this is a manual defrost fridge. This means you have to defrost the fridge yourself or it will freeze over. I requested an exchange for a frost free fridge but because it is passed the 2 week time limit for returns my request was denied. I was told that I cannot exchange goods if I changed my mind after 2 weeks of purchase. This is a cautionary tale: check the fine print to ensure you are buyi...ng a frost free fridge. Otherwise too bad. Appliances Online have included this defect detail for the alternative colour fridge in the "key specifications" of their website catalogue but have listed this detail in the "other features" for this model. A detail I missed unfortunately, and would not have bothered with if I had known. Who would have thought to search for clarity that the fridge you are buying in 2020 is frost free or manual defrost? Appliances Online are holding firm on "buyer Beware". No fair spirit has been exercised at all by Appliances Online. I requested an exchange for a more expensive fridge that is frost free but no compromise here. Very mean spirited and clearly not interested in looking after their customer.
- Verified customer
Horrible and terrible delivery service! -5 stars!!!
Everything was smooth till the moment I have submitted payment and started waiting for delivery and installation. Since that - the only feelings about the company are just negative. I would put minus 5 start rating if it's possible and NEVER recommend it to anyone!
First attempt of delivery at the morning started promising. I got the text message along with email that delivery is scheduled on the 8:30am - 10:30am time slot. Awesome news! No show and no calls explaining what's happening... Sad. Stayed at the address for another 30 mins and need...ed to go to the office. Attempting to call the 1300 number but, just music for 10 minutes. Got finally to the service desk guy about 1pm, so, he told me the driver is behind the schedule and should be coming to the address in 15-20 mins. I refused as had different stuff to do in the office. So, we agreed to push the delivery and installation date in a week time. A week later, it was not a surprise for me I have got even neither text message or email. But, anyway, rang the service and they advised to wait till 10:30am and call them again if nothing happening. Needless to say that nothing happened that time - so, rang again and was told they have not !!!details!!! about it and they promised to call me back once they find something. An hour later - no calls, so another call to service when they apologised the delivery and installation not happening! Legendary service! Well done!!! So, waiting for the next week for another attempt... But, should I?
- Verified customer
Poor service, didn't honour voucher, didn't price match. Avoid!!!
I received a $15.00 voucher from a previous AO purchase that had no expiry date. I tried to claim it last night but it was not accepted by their system. I asked for an explanation and got none. I asked for a price match on a fridge on Catch of the Day, they wouldn't price match. One day later they reduced the price of the fridge to $14.00 below Catch of the Day - $1.00 more than what I asked them for last night. I spent half an hour waiting for them to respond last night, they didn't. A terrible experience. I bought the fridge for $15.00 more from catch of the day on principle. Poor service from a poor company with poor business acumen.
Miss-quoted delivery date to secure an order.
Quoted a 2 week delivery date on a gas cook top to take my order, after 2 non returned phone calls & email chasing the delivery I finally caught up with someone who checked with manufacture, delivery date was actually 4 weeks. Won't fall for this trick again, rubbish supplier.
Lack of communication and service
I was promised free installation for my very expensive gas clothes dryer. Untrue. They had no trained gas appliance fitter .
- Verified customer
Won't replace a damaged product
I received delivery of a freezer on 4/1/2021.
I reported that it was damaged a few days later. I suggested that appliances online could either replace it or offer me discount. The discount they offered was laughable so I asked for a replacement. They told me they don't have any in stock. It's now 24/3/2021 (almost 3 months later) and there has only been 1 update provided by appliances online stating that there is still none in stock. I checked their website today and they are selling the freezer I bought so I'm not sure why I can't have my damaged item replaced given others are buying the same product.
I've contacted them again and am waiting for a reply.
- Verified customer
Faulty after 10 weeks Beko washing machine
Never will I purchase a Beko! Purchased Beko 10kg on the 12/01/2021 the mother board completely dead after 10 weeks
- Verified customer
Missing Parts - Returning for Refund
I ordered the Nobo NTL4S12-FS40 from Appliances Online. It says it can be wall mounted or used with the included castors, but there's no castors in the box! We can't use this heater.
Now waiting for them to collect it and refund our money. I wonder who they will sell it to next.
Very Disappointing Experience
Bought an Electrolux dishwasher that was faulty from the factory. Took 3 months and hours of phone calls to finally get a refund.
This time something went wrong terribly
Always been happy with AO services and products since now. Our westinghouse microwave is playing up with strong burning smell coming out of it. The machine is still in warranty and after numerous phone calls to AO and Westinghouse no one is taking this matter as a priority. Westinghouse says AO has to replace my microwave but they keep putting my request as urgent but I have not heard since. My warranty expires in 2 weeks and I'm left with a smelly microwave and no replacement. Disappointed
- Verified customer
misleading price match
I've been ordering a few items for appliancesonline. I noticed one item severely dropped in price. On the weekend I contacted them about this but was informed there is an unpublished 7-day rule about price match while I was on day 11. The support associate could not point to anywhere that mentions that 7-day rule. This is misleading to consumers as we're not informed of this limit.
BOUGHT A LEMON
With back and forth communication from the start with appliances online with a tv that screen constantly goes blank (from day 1) it started working again so we didn't worry about returning it. A few weeks later the problem started happening again and continues to happen several times a day. Now apparently it is no longer Appliances Online program but Tempo's who have not responded to my several emails.
- After submitting this review I was finally given assistance and a credit for a new TV
Purchased recumbent bike for our gym. Paid for installation.
When they came it was missing the tv monitor. Have contacted them 4 times about when bike will be fixed. However cannot get a straight answer. Has been over 1 week now
Purchased a fridge 22/1/21 with a delivery date of early February which was then changed to 5/3/21. I have now been told the delivery date is unknown but will be possibly as late as June. They should not list or sell out of stock items that will not be in stock until many months later.
Questions & Answers
I love the super fast delivery and competitive pricing. I am looking to purchase a lounge from the Ostro range, but i cant find a single review any where on the internet or on the AO website. The reviews need to be prominently displayed for each individual product. When buying online I rely heavily on reviews for determining quality and value.
I don’t understand as your post is clearly not a question. Are you complaining that it is the fault of reviewers not reviewing ? ‘Please explain’.
Are all the products you sell on your online platform, 1st grade quality, sealed in their original boxes ?
As far as I am aware the products are all new and boxed correctly. Ours was anyway. Hope this helps.
I have purchased 2 products from them and they are all new plus still in original boxes when delivered
We bought a pair of washing machine and dryer. Both were in their original boxes. There were three guys that delivered, unboxed, removed the old washer and put the new one in place. They did adjust the feet of the washer but didn't level the washer very well. So I took out a spirit level and adjustable wrench to finish the job. The boxes came with all the accessories/parts and documents described in the manual. In my case, I also ordered a stacking kit which wasn't available until a couple of weeks later so they gave me the option to split the order and received the washer and dryer first.
what is a great spin bike fro home that is solid and reasonably priced
Do your own research, I did and I am extremely happy with what I bought from AO! If you don't know what you want, go visit a B&M
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