Having spent over $100k+ through my business, they failed delivery on multiple occasions - to the stage I need to voice the fact. I'm now blacklisted from calling, yet they get 5 stars online?... To be fair, the call centre just grabs sales for the lowest price. No Care. No Customer service. NO RESPONSIBILITY.
Cheapest price = cheapest service.
Should have gone to Harvey Norman or ANY other store.
Want reliability & responsibilty?? Do NOT buy here! Don't even ask about warranty claims...

Customer Support is a joke. While I have always loved their prices - I've purchased a chest freezer that has completely stopped working.

I've proceeded to call customer service and have been told to wait until the end of the week. This is extremely dissapointing for a business that operates a same-day service. It even states in their T&Cs that they will replace the unit.

Absolutely appalled - wouldn't get this with a bricks and mortar store.

Why we get Appliances Online has no physicals store one would never have imagined the pure hell involve din what should be a routine task of getting a defective Oven repaired under warranty..
After a month of excuses, inventing reasons to not progress the warranty, even trying to offload the warranty onto Bosh which is a violation of the Act..
We have ended up waiting for a court hearing date, to get a defective product repaired or replaced under the statutory warranty embedded within the Appliances Online sales contract...

A product is only as a good as its service and warranty..
Based upon my "warranty from hell" experience from Appliances Online, I will never purchase anything from Appliances Online in the future..

Never again will I order from Appliances Online, they are not to be trusted if things go wrong!
I ordered a microwave and the service and delivery were exceptional.
But the microwave they delivered was damaged. After contacting them three times and spoke to different people each time, I was eventually offered a pick up return and a refund as they were unable to replace this item due to being out of stock. I was told the refund would take around 3 - 5 working days. After 7 days I had not received my refund and rang and asked why. I was tol...

This is the first time I have used Appliances Online and it will be the last. Ordered a BBQ in Oct - told it would be here in Dec for Christmas. Then told 1st week of March and now they say May 2021. 7 months to receive an order! No thanks,

I bought a LG washing machine (wtg6520) on August 2020 from Appliance online. The LG washing machine stopped working properly since Nov 2020. As its under warranty , I've contacted Appliances online twice (once in Dec 2020 and another time on early Apr 2021) to report the problem and during both times they informed me that a LG will be contacting me soon , but LG never had contacted me back. I had contacted appliance online to follow up with them when LG will call me but all they said is to wait for a few more days for LG to contact me (which they never have yet). I ended up calling LG directly but still they have not fixed my washing machine. I will be making a complaint to NSW Fair Trading.

I bought an Esatto fridge 3 months ago and it has frozen over inside. Do not buy this product. I have contacted Appliances Online about this and was told this is a manual defrost fridge. This means you have to defrost the fridge yourself or it will freeze over. I requested an exchange for a frost free fridge but because it is passed the 2 week time limit for returns my request was denied. I was told that I cannot exchange goods if I changed my mind after 2 weeks of purchase. This is a cautionary tale: check the fine print to ensure you are buyi...

Everything was smooth till the moment I have submitted payment and started waiting for delivery and installation. Since that - the only feelings about the company are just negative. I would put minus 5 start rating if it's possible and NEVER recommend it to anyone!

First attempt of delivery at the morning started promising. I got the text message along with email that delivery is scheduled on the 8:30am - 10:30am time slot. Awesome news! No show and no calls explaining what's happening... Sad. Stayed at the address for another 30 mins and need...

I received a $15.00 voucher from a previous AO purchase that had no expiry date. I tried to claim it last night but it was not accepted by their system. I asked for an explanation and got none. I asked for a price match on a fridge on Catch of the Day, they wouldn't price match. One day later they reduced the price of the fridge to $14.00 below Catch of the Day - $1.00 more than what I asked them for last night. I spent half an hour waiting for them to respond last night, they didn't. A terrible experience. I bought the fridge for $15.00 more from catch of the day on principle. Poor service from a poor company with poor business acumen.

Quoted a 2 week delivery date on a gas cook top to take my order, after 2 non returned phone calls & email chasing the delivery I finally caught up with someone who checked with manufacture, delivery date was actually 4 weeks. Won't fall for this trick again, rubbish supplier.

I was promised free installation for my very expensive gas clothes dryer. Untrue. They had no trained gas appliance fitter .

I received delivery of a freezer on 4/1/2021.
I reported that it was damaged a few days later. I suggested that appliances online could either replace it or offer me discount. The discount they offered was laughable so I asked for a replacement. They told me they don't have any in stock. It's now 24/3/2021 (almost 3 months later) and there has only been 1 update provided by appliances online stating that there is still none in stock. I checked their website today and they are selling the freezer I bought so I'm not sure why I can't have my damaged item replaced given others are buying the same product.
I've contacted them again and am waiting for a reply.

Never will I purchase a Beko! Purchased Beko 10kg on the 12/01/2021 the mother board completely dead after 10 weeks

I ordered the Nobo NTL4S12-FS40 from Appliances Online. It says it can be wall mounted or used with the included castors, but there's no castors in the box! We can't use this heater.

Now waiting for them to collect it and refund our money. I wonder who they will sell it to next.

Bought an Electrolux dishwasher that was faulty from the factory. Took 3 months and hours of phone calls to finally get a refund.

Always been happy with AO services and products since now. Our westinghouse microwave is playing up with strong burning smell coming out of it. The machine is still in warranty and after numerous phone calls to AO and Westinghouse no one is taking this matter as a priority. Westinghouse says AO has to replace my microwave but they keep putting my request as urgent but I have not heard since. My warranty expires in 2 weeks and I'm left with a smelly microwave and no replacement. Disappointed

I've been ordering a few items for appliancesonline. I noticed one item severely dropped in price. On the weekend I contacted them about this but was informed there is an unpublished 7-day rule about price match while I was on day 11. The support associate could not point to anywhere that mentions that 7-day rule. This is misleading to consumers as we're not informed of this limit.

With back and forth communication from the start with appliances online with a tv that screen constantly goes blank (from day 1) it started working again so we didn't worry about returning it. A few weeks later the problem started happening again and continues to happen several times a day. Now apparently it is no longer Appliances Online program but Tempo's who have not responded to my several emails.

- After submitting this review I was finally given assistance and a credit for a new TV

Purchased recumbent bike for our gym. Paid for installation.

When they came it was missing the tv monitor. Have contacted them 4 times about when bike will be fixed. However cannot get a straight answer. Has been over 1 week now

Purchased a fridge 22/1/21 with a delivery date of early February which was then changed to 5/3/21. I have now been told the delivery date is unknown but will be possibly as late as June. They should not list or sell out of stock items that will not be in stock until many months later.