Appliances Online

Westinghouse Rangehood WRR64SB -
1. No drill hole template provided
2. Fascia is waay too big and interferes with above cupboard doors.
Electrician's fee doubled with all the time taken stuffing around with hole location & alignment.

Cupboard doors had to be taken to cabinetmaker to cut. A lot of backwards & forwards, as well as costs associated.

With all the stuffing around, costs associated with installation was tremendous.
Not much thought went into product design & too mean to include a paper template for screwholes.
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Ordering was easy and product came the next day. One trick is the offer of free “removal and disposal” of your old appliance. I was expecting my undermount range hoods to be removed but that didn’t happen. Up to this point I didn’t have a problem with them but I now feel like they mislead on purpose. I believe they should reword their “free removal and disposal “ statement as it appears quite a few customers have fallen for the so-called free offer.

(Updated: Issue resolved with oven delivered two days later than the original time frame after this review is posted)

I purchased an oven from Appliances Online in April 2021 and had to wait for four weeks before the oven is delivered.

The oven is fully paid for and three weeks into the wait I got a SMS message requesting me to call them back. After calling them back I was advised the oven I purchased is not available due no stock and either I pay the difference for a higher cost oven alternative or my order will be cancelled. There is noth...

I purchased an oven and rangehood online and when I ordered it the dates were blown out to the end of April for delivery, so I called the customer service number and was told that it was due to the rangehood not being in stock. They said it was arriving the next day or so and advised to call back to arrange a new delivery date once it becomes in stock. So I called the next day and spoke to a person who said that both were in stock and could be delivered next day. She told me I would get a text to advise of the two hour window. So I waited aroun...

I returned a defective clothes dryerand asked for a refund to which I am entitled to by state law. The telephone consultants were very happy to help and contact the accounts department asking for the refund. But after 9 days of multiple calls and emails I have yet to receive the payment back. They have no right legally to keep it.
I shall look for a deal elsewhere next time I need an appliance after this experience.

I've used AO numerous times and during those times nothing went wrong. 100% recommendation from me, until now. On the last order something did go amiss and I required service. That's when AO exposed itself to be the same as traditional retailers. When AO first started, they were considered unparalleled for price and service. But that is no more. Prices are now often higher than traditional retailers and who wants to waste time haggling for no gain? Many products are now out of stock - at least they altered the settings so you can't order those ...

Had several issues with an order and everyone I spoke had no clue of. Eventually got rectified but took forever. Great delivery service though with prompt communication.

I have used Appliances Online for two separate orders: 1. A fridge & 2. Multiple small items + washing machine.

I selected the additional $75 fee for "premium delivery" which allows customers to select a two hour window for the delivery. I called the day before the delivery to confirm it is indeed arriving in the two hour window I paid for, which I was assured would happen. On the day, I got the text around 0930 from the delivery team stating they would be delivering at 4-6pm (I paid for 8-10am). Very disappointing. I called the customer servi...

We bought a front load washing machine at a good price. The online purchase was very easy and the free delivery was excellent and fast, even had next day delivery available when I ordered Sunday night. However the free installation was very disappointing, the guys were in a hurry just shoved the washing machine under the bench and plugged the power in and connected the water inlet hose but did NOT connect the water outlet because they supposedly didn't have a drill for the new S-bend. Also they didn't bother to level the washing machine so it is sitting on an angle in the cupboard space. Basic installation requirements I would have thought. Pity any customers without tools expecting an actual installation.

Bought a Fujitsu Air Con (7.1KW) and it strangely did not have the energy rating sticker that's on the front.

Ordered Tuesday evening, delivered Wednesday lunch time. Fab.
Unfortunately the delivery guy stunk of smoke and so did the boxes. I couldn’t get them unpacked and out of my house quick enough. Disgusting

Ordered a Washing Machine for my Father. Delivered and installs next morning. Old machine taken away included with free delivery. Saved me the run around and a trip to Bribie Island and a trip to the Dump.
Machine hasn't worked since, over the period since 18/11/2020 to 11/12/2020 I have made 4 representations to arrange for my Father's Washing machine to be attended to. My Father is 87 years and he says he's paid to look after a metal cabinet.
Today I asked to speak to the supervisor or Manager and went to hold music then was told I was being...

Fast delivery in perfect condition. However the warranty that came with the Air Con was only 2 years but is advertised on the AOL website as 5 years. This is a major false claim and would have influenced our original choice. My requests for an explanation were ignored.

Just bought two appliances from AOL. I was very happy with the prices and the initial sales process - extremely smooth and helpful. Then the fun began. The appliances were supposed to arrive on the same day. I received texts and emails confirming. First appliance arrived, but the second (a fridge) was a mysterious no-show. As the delivery address is a 2.5 hour drive from my home I needed accurate information on delivery date and time. But AOL simply did not respond to emails or website comms. Six communications from me in 12 hours did not recei...

I bought a Bosch oven and wanted Appliances Online to price match the Good Guys. They didn't, so, I bought from the Good Guys, and even with delivery cost, the Goodguys was cheaper.