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Appliances Online
4.6 from 11,065 reviews · View Statistics
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Reviews

  • Product Quality
    3.7 (21)
  • Return Claim MadeYes (3) · No (29)
  • Shipping
    3.7 (19)
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Jes J.
Jes J.
  • 2 reviews
  • Verified

Prices are over inflated

published
Product Quality
Shipping
Donna Woods
Donna WoodsSouth East Queensland, QLD
  • 18 reviews
  • 15 likes

Beware of the free removal offer

published

Ordering was easy and product came the next day. One trick is the offer of free “removal and disposal” of your old appliance. I was expecting my undermount range hoods to be removed but that didn’t happen. Up to this point I didn’t have a problem with them but I now feel like they mislead on purpose. I believe they should reword their “free removal and disposal “ statement as it appears quite a few customers have fallen for the so-called free offer.

  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Jimmy
JimmySydney
  • 2 reviews
  • 2 likes

(Updated: issue resolved with item delivered) Paid for an oven, waited three weeks and was told product not available

published
Incentivised Review No
Appliances Online
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Sunnycoastgirl
SunnycoastgirlAU
  • 13 reviews
  • 13 likes

Terrible experience so far

published
Product Quality
Shipping
Appliances Online
Customer ExperienceAppliances Online
Sunnycoastgirl
Sunnycoastgirl

Have sent an email response, not sure you can do anything now, it's being delivered tomorrow.

V.V
V.VCowra NSW
  • 8 reviews
  • 6 likes

Withholding of a refund.

published

I returned a defective clothes dryerand asked for a refund to which I am entitled to by state law. The telephone consultants were very happy to help and contact the accounts department asking for the refund. But after 9 days of multiple calls and emails I have yet to receive the payment back. They have no right legally to keep it.
I shall look for a deal elsewhere next time I need an appliance after this experience.

Product Quality
Incentivised Review No
Return Claim MadeYes
Appliances Online
Customer ExperienceAppliances Online
V.V
V.V

Thank you but Winnings Group Customer Service is assisting me already

Learned consumer
Learned consumerSydney, NSW
  • 5 reviews
  • 4 likes

All good until something goes wrong

published
Product Quality
Incentivised Review No
Return Claim MadeNo
JillandNino
JillandNinoGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Customer service support subpar. Delivery service very good.

published

Had several issues with an order and everyone I spoke had no clue of. Eventually got rectified but took forever. Great delivery service though with prompt communication.

Product Quality
Shipping

Eventually worked out okay

published
Product Quality
Shipping
George88
George88Greater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like
  • Verified

Very disappointing installation service of front loader washing machine

published

We bought a front load washing machine at a good price. The online purchase was very easy and the free delivery was excellent and fast, even had next day delivery available when I ordered Sunday night. However the free installation was very disappointing, the guys were in a hurry just shoved the washing machine under the bench and plugged the power in and connected the water inlet hose but did NOT connect the water outlet because they supposedly didn't have a drill for the new S-bend. Also they didn't bother to level the washing machine so it is sitting on an angle in the cupboard space. Basic installation requirements I would have thought. Pity any customers without tools expecting an actual installation.

Shipping
Incentivised Review No
Return Claim MadeNo
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DODO_DONOTBUY
DODO_DONOTBUY
  • 2 reviews

Air-conditioner comes without energy rating sticker on front flap

published

Bought a Fujitsu Air Con (7.1KW) and it strangely did not have the energy rating sticker that's on the front.

Incentivised Review No
Nicola 21
Nicola 21Nicholls 2913, ACT
  • 2 reviews

Love my new toaster and kettle

published

Ordered Tuesday evening, delivered Wednesday lunch time. Fab.
Unfortunately the delivery guy stunk of smoke and so did the boxes. I couldn’t get them unpacked and out of my house quick enough. Disgusting

Product Quality
Incentivised Review No
Return Claim MadeNo
scott59
scott59South East Queensland, QLD
  • 3 reviews

Delivery and install the next day hasn't worked since.

published
Product Quality
Shipping
Incentivised Review No
Hugh
HughSouth East Queensland, QLD

On the whole fairly Happy

published

Fast delivery in perfect condition. However the warranty that came with the Air Con was only 2 years but is advertised on the AOL website as 5 years. This is a major false claim and would have influenced our original choice. My requests for an explanation were ignored.

Product Quality
Shipping
Incentivised Review No
Bcat
BcatSydney, NSW
  • 6 reviews
  • 1 like
  • Verified

OK when things are straightforward, but ...

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Liz
LizSydney, NSW
  • 17 reviews
  • 23 likes

Don't Fulfil Price Match Promise

published

I bought a Bosch oven and wanted Appliances Online to price match the Good Guys. They didn't, so, I bought from the Good Guys, and even with delivery cost, the Goodguys was cheaper.

Incentivised Review No
Return Claim MadeNo
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Page 1 of 3

Questions & Answers

Sandra
Sandraasked

Hi there, has anyone bought an oven and or a canopy rangehood from this website perhaps? What was your experience? Are these products genuine? As well as the website? Thanking you in advance :)

2 answers
JHH
JHH

absolutely terrible, got the model number and measurements wrong

Angel
Angel

Logically the 4.6 rating is a sensible measure. Once you have read through the 11,000 reviews please share your assessment.

GeorgieSos
GeorgieSosasked

I love the super fast delivery and competitive pricing. I am looking to purchase a lounge from the Ostro range, but i cant find a single review any where on the internet or on the AO website. The reviews need to be prominently displayed for each individual product. When buying online I rely heavily on reviews for determining quality and value.

1 answer
Reviewer R.
Reviewer R.

I don’t understand as your post is clearly not a question. Are you complaining that it is the fault of reviewers not reviewing ? ‘Please explain’.

Lisa R.
Lisa R.asked

Are all the products you sell on your online platform, 1st grade quality, sealed in their original boxes ?

8 answers
Maggie
Maggie

Hello Lisa,
As far as I am aware the products are all new and boxed correctly. Ours was anyway. Hope this helps.

Deb D
Deb D

I have purchased 2 products from them and they are all new plus still in original boxes when delivered

Rico
Rico

We bought a pair of washing machine and dryer. Both were in their original boxes. There were three guys that delivered, unboxed, removed the old washer and put the new one in place. They did adjust the feet of the washer but didn't level the washer very well. So I took out a spirit level and adjustable wrench to finish the job. The boxes came with all the accessories/parts and documents described in the manual. In my case, I also ordered a stacking kit which wasn't available until a couple of weeks later so they gave me the option to split the order and received the washer and dryer first.

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