I purchased an oven and rangehood online and when I ordered it the dates were blown out to the end of April for delivery, so I called the customer service number and was told that it was due to the rangehood not being in stock. They said it was arriving the next day or so and advised to call back to arrange a new delivery date once it becomes in stock. So I called the next day and spoke to a person who said that both were in stock and could be delivered next day. She told me I would get a text to advise of the two hour window. So I waited aroun...

I returned a defective clothes dryerand asked for a refund to which I am entitled to by state law. The telephone consultants were very happy to help and contact the accounts department asking for the refund. But after 9 days of multiple calls and emails I have yet to receive the payment back. They have no right legally to keep it.
I shall look for a deal elsewhere next time I need an appliance after this experience.

I've used AO numerous times and during those times nothing went wrong. 100% recommendation from me, until now. On the last order something did go amiss and I required service. That's when AO exposed itself to be the same as traditional retailers. When AO first started, they were considered unparalleled for price and service. But that is no more. Prices are now often higher than traditional retailers and who wants to waste time haggling for no gain? Many products are now out of stock - at least they altered the settings so you can't order those ...

Had several issues with an order and everyone I spoke had no clue of. Eventually got rectified but took forever. Great delivery service though with prompt communication.

I have used Appliances Online for two separate orders: 1. A fridge & 2. Multiple small items + washing machine.

I selected the additional $75 fee for "premium delivery" which allows customers to select a two hour window for the delivery. I called the day before the delivery to confirm it is indeed arriving in the two hour window I paid for, which I was assured would happen. On the day, I got the text around 0930 from the delivery team stating they would be delivering at 4-6pm (I paid for 8-10am). Very disappointing. I called the customer servi...

We bought a front load washing machine at a good price. The online purchase was very easy and the free delivery was excellent and fast, even had next day delivery available when I ordered Sunday night. However the free installation was very disappointing, the guys were in a hurry just shoved the washing machine under the bench and plugged the power in and connected the water inlet hose but did NOT connect the water outlet because they supposedly didn't have a drill for the new S-bend. Also they didn't bother to level the washing machine so it is sitting on an angle in the cupboard space. Basic installation requirements I would have thought. Pity any customers without tools expecting an actual installation.

Bought a Fujitsu Air Con (7.1KW) and it strangely did not have the energy rating sticker that's on the front.

Ordered Tuesday evening, delivered Wednesday lunch time. Fab.
Unfortunately the delivery guy stunk of smoke and so did the boxes. I couldn’t get them unpacked and out of my house quick enough. Disgusting

Ordered a Washing Machine for my Father. Delivered and installs next morning. Old machine taken away included with free delivery. Saved me the run around and a trip to Bribie Island and a trip to the Dump.
Machine hasn't worked since, over the period since 18/11/2020 to 11/12/2020 I have made 4 representations to arrange for my Father's Washing machine to be attended to. My Father is 87 years and he says he's paid to look after a metal cabinet.
Today I asked to speak to the supervisor or Manager and went to hold music then was told I was being...

Fast delivery in perfect condition. However the warranty that came with the Air Con was only 2 years but is advertised on the AOL website as 5 years. This is a major false claim and would have influenced our original choice. My requests for an explanation were ignored.

Just bought two appliances from AOL. I was very happy with the prices and the initial sales process - extremely smooth and helpful. Then the fun began. The appliances were supposed to arrive on the same day. I received texts and emails confirming. First appliance arrived, but the second (a fridge) was a mysterious no-show. As the delivery address is a 2.5 hour drive from my home I needed accurate information on delivery date and time. But AOL simply did not respond to emails or website comms. Six communications from me in 12 hours did not recei...

I bought a Bosch oven and wanted Appliances Online to price match the Good Guys. They didn't, so, I bought from the Good Guys, and even with delivery cost, the Goodguys was cheaper.

Went for a Bosh as reviews seemed ok but does not dry jeans and items like this need to run a second spin cycle to get dry. Spec said machine is a 8 Kg but I find it smaller than my last machine that was only a 7.5 Kg.

I have purchased several items from this company in one purchase, and I got freezer immediately, the fridge and treadmill were on back order.. After the due date for the fridge was due, they then told me it would be on back order for longer, so i purchased a larger more expensive fridge they had on hand.. Admittedly the fridge and freezer are both excellent and we are very happy. The treadmill was ok for the first day, and the second day the head display stopped working. I contacted the company and they told me a tech would call in 5 to 7 days....

The savings was $245.00 - delivery was advised 7 days, then an hour late we receive an email saying deliver sometime in Sept this year. Was working on EOFY buy which this has wrecked that decision.

Offer credit but still leaves a bad taste in the mouth. I run online product business and it is not hard to advise before ordering that a product is out of stock

Problem 1) website allowed us to purchase a product that was actually discontinued.
Problem 2) no one informed us of this discont product until I rang wanting to know where our products were on expected delivery date
Problem 3) products weren’t delivered on expected delivery date
Problem 4) nothing was actually happening about our products until I rang on expected delivery date
Problem 5) Customer service guy informed us it would be delivered next day (after 4 week wait) (informed him where we lived and assured would be delivered) it was not ...

Product and price are good, easy to browse online, no delivery charge. But difficult to get hold on a real person to track down the delivery. Not always having someone to answer the phone, not always having someone in online chatting.

2 months since I ordered from appliances on line and a few days ago I was told this product was no longer available. I have now been given a refund. They need to inform quicker or just automatically refund. Consumers should not have to try to make contact with was very difficult.

Until recently I would have rated Appliances Online 5 stars - but that opinion has changed.

The problem is their "free" installation borders on criminal.
Issue 1: Washing Machine installed using the old hose (which burst 3 months later) and the installers had taken all the new hoses with them
Issue 2: When installing the new freezer they broke one of the feet off the bottom. Instead of reporting it they grabbed a bit of wood and pushed it under so we would not notice
Issue 3: Fridge installed with incorrect feet which pierced the flooring. M...

I personally used appliance online several times during the past few years until recently my old dishwasher broke down. So i clicked into my bookmark and searched appliance online, as usual. Until my wife urged me to check on my local white goods store, bing lee, jb hifi etc.

I found, some of the items listed on the website are much pricer. This actually suprised me quite a bit.

The dishwasher we brought is $995, with RRP of about $1400 on official website and priced as over $1600 on appliance online.

They do have a 'best price guarantee', so do your own price check before paying.