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Prices are over inflated
Westinghouse Rangehood WRR64SB -
1. No drill hole template provided
2. Fascia is waay too big and interferes with above cupboard doors.
Electrician's fee doubled with all the time taken stuffing around with hole location & alignment.
Cupboard doors had to be taken to cabinetmaker to cut. A lot of backwards & forwards, as well as costs associated.
With all the stuffing around, costs associated with installation was tremendous.
Not much thought went into product design & too mean to include a paper template for screwholes.
Beware of the free removal offer
Ordering was easy and product came the next day. One trick is the offer of free “removal and disposal” of your old appliance. I was expecting my undermount range hoods to be removed but that didn’t happen. Up to this point I didn’t have a problem with them but I now feel like they mislead on purpose. I believe they should reword their “free removal and disposal “ statement as it appears quite a few customers have fallen for the so-called free offer.
(Updated: issue resolved with item delivered) Paid for an oven, waited three weeks and was told product not available
(Updated: Issue resolved with oven delivered two days later than the original time frame after this review is posted)
I purchased an oven from Appliances Online in April 2021 and had to wait for four weeks before the oven is delivered.
The oven is fully paid for and three weeks into the wait I got a SMS message requesting me to call them back. After calling them back I was advised the oven I purchased is not available due no stock and either I pay the difference for a higher cost oven alternative or my order will be cancelled. There is noth...ing else they can do and they will not compensate the lost of time. A few things to note for future Appliances Online customers: 1) You think you got a good deal, there are chances they will not fulfil your order towards the end of your wait time and ask you to buy a more expensive alternative or your order will be cancelled. They will not compensate the lost of time you incurred.
Terrible experience so far
I purchased an oven and rangehood online and when I ordered it the dates were blown out to the end of April for delivery, so I called the customer service number and was told that it was due to the rangehood not being in stock. They said it was arriving the next day or so and advised to call back to arrange a new delivery date once it becomes in stock. So I called the next day and spoke to a person who said that both were in stock and could be delivered next day. She told me I would get a text to advise of the two hour window. So I waited aroun...d in morning and heard nothing, so I called again to find out when it was arriving. (in meantime we have pulled out our current oven and rangehood). She then told me there was no record of my phone conversation and no booked time for delivery. I was quite annoyed by this but she gave me her direct line and name and booked the order in for the 6th April. So we wait around on the 6th April and the delivery guy arrived with just the oven but no rangehood. He didn't have the rangehood on his order sheet. So I called and spoke to customer service and they said that the rangehood was rescheduled to the 14th April (without my knowledge). I asked why and she just advised that they just rescheduled it. They had no intention on letting me know this. So now I have to wait around for another whole day for the rangehood to arrive. Terrible customer service, from my experience they do not advise customers when they change delivery dates, I have lost trust now.
Withholding of a refund.
I returned a defective clothes dryerand asked for a refund to which I am entitled to by state law. The telephone consultants were very happy to help and contact the accounts department asking for the refund. But after 9 days of multiple calls and emails I have yet to receive the payment back. They have no right legally to keep it.
I shall look for a deal elsewhere next time I need an appliance after this experience.
All good until something goes wrong
I've used AO numerous times and during those times nothing went wrong. 100% recommendation from me, until now. On the last order something did go amiss and I required service. That's when AO exposed itself to be the same as traditional retailers. When AO first started, they were considered unparalleled for price and service. But that is no more. Prices are now often higher than traditional retailers and who wants to waste time haggling for no gain? Many products are now out of stock - at least they altered the settings so you can't order those ...products. But if something goes wrong with your appliance, don't expect them to be any better than others, many of whom don't comply with the ACL. They are the best if everything goes smoothly. But today appliances aren't made like they used to be, often faulty out of the box or break down before or just after warranty, so it is a risk. Edit: something seems suspicious. Just hours after I posted this realistic review, there are even more 5 star reviews that don't provide any detail. Hmmmm ...
Customer service support subpar. Delivery service very good.
Had several issues with an order and everyone I spoke had no clue of. Eventually got rectified but took forever. Great delivery service though with prompt communication.
Eventually worked out okay
I have used Appliances Online for two separate orders: 1. A fridge & 2. Multiple small items + washing machine.
I selected the additional $75 fee for "premium delivery" which allows customers to select a two hour window for the delivery. I called the day before the delivery to confirm it is indeed arriving in the two hour window I paid for, which I was assured would happen. On the day, I got the text around 0930 from the delivery team stating they would be delivering at 4-6pm (I paid for 8-10am). Very disappointing. I called the customer servi...ce number and after discussing with their manager they offered a premium delivery on a different day for free and I would receive my $75 back. A week or so after the rescheduled delivery I heard nothing and had received no refund so I had to call again and eventually got my refund a couple days later. Giving the benefit of the doubt, I made a 2and order of multiple small items and one washing machine. No premium delivery this time. Once the team unpacked the machine and were ready to install it up in my apartment, they noticed it was physically broken. They said they would have to deliver a new one on a different day. This is a huge pain for a single person living an an apartment because the lift/loading bay needs to be booked with management every time and can only be booked on workdays, so I am either taking time off work or using annual leave to meet these deliveries, so what should have just been two days off work ended up being four.. Ultimately I now have everything I purchased imperfect working condition and the staff I dealt with were all quite pleasant and understanding but the some of their background processes could use some work.
Very disappointing installation service of front loader washing machine
We bought a front load washing machine at a good price. The online purchase was very easy and the free delivery was excellent and fast, even had next day delivery available when I ordered Sunday night. However the free installation was very disappointing, the guys were in a hurry just shoved the washing machine under the bench and plugged the power in and connected the water inlet hose but did NOT connect the water outlet because they supposedly didn't have a drill for the new S-bend. Also they didn't bother to level the washing machine so it is sitting on an angle in the cupboard space. Basic installation requirements I would have thought. Pity any customers without tools expecting an actual installation.
Air-conditioner comes without energy rating sticker on front flap
Bought a Fujitsu Air Con (7.1KW) and it strangely did not have the energy rating sticker that's on the front.
Love my new toaster and kettle
Ordered Tuesday evening, delivered Wednesday lunch time. Fab.
Unfortunately the delivery guy stunk of smoke and so did the boxes. I couldn’t get them unpacked and out of my house quick enough. Disgusting
Delivery and install the next day hasn't worked since.
Ordered a Washing Machine for my Father. Delivered and installs next morning. Old machine taken away included with free delivery. Saved me the run around and a trip to Bribie Island and a trip to the Dump.
Machine hasn't worked since, over the period since 18/11/2020 to 11/12/2020 I have made 4 representations to arrange for my Father's Washing machine to be attended to. My Father is 87 years and he says he's paid to look after a metal cabinet.
Today I asked to speak to the supervisor or Manager and went to hold music then was told I was being...
On the whole fairly Happy
Fast delivery in perfect condition. However the warranty that came with the Air Con was only 2 years but is advertised on the AOL website as 5 years. This is a major false claim and would have influenced our original choice. My requests for an explanation were ignored.
OK when things are straightforward, but ...
Just bought two appliances from AOL. I was very happy with the prices and the initial sales process - extremely smooth and helpful. Then the fun began. The appliances were supposed to arrive on the same day. I received texts and emails confirming. First appliance arrived, but the second (a fridge) was a mysterious no-show. As the delivery address is a 2.5 hour drive from my home I needed accurate information on delivery date and time. But AOL simply did not respond to emails or website comms. Six communications from me in 12 hours did not recei...ve a single reply, even to this day, to explain what was going on. Not even a `Sorry, we're looking into it' etc. Just silence. I phoned and people said they would look into it but they didn't get back. Then, a couple of days later, I received a phone call out of the blue from the delivery truck driver that he was on his way. But I was hours away from the delivery address at that time and there had been no prior text or email alerting me that he was coming. Fortunately we worked it out together but it shouldn't be up to the delivery guy to sort out the comms issues from the head office. So, not a great experience at all I'm afraid but at least we managed to muddle through to a resolution. I'm very happy with the products and all is ok in the end despite all the inconvenience. And thanks very much to the driver Jeff for his fantastic customer service and flexibility to sort things out. He realised I'd been messed around and found a solution. So, it seems it's a great company to deal with when the going is good but when a problem arises ... And isn't that the true test of a quality company?
Don't Fulfil Price Match Promise
I bought a Bosch oven and wanted Appliances Online to price match the Good Guys. They didn't, so, I bought from the Good Guys, and even with delivery cost, the Goodguys was cheaper.
Questions & Answers
Hi there, has anyone bought an oven and or a canopy rangehood from this website perhaps? What was your experience? Are these products genuine? As well as the website? Thanking you in advance :)
I love the super fast delivery and competitive pricing. I am looking to purchase a lounge from the Ostro range, but i cant find a single review any where on the internet or on the AO website. The reviews need to be prominently displayed for each individual product. When buying online I rely heavily on reviews for determining quality and value.
I don’t understand as your post is clearly not a question. Are you complaining that it is the fault of reviewers not reviewing ? ‘Please explain’.
Are all the products you sell on your online platform, 1st grade quality, sealed in their original boxes ?
As far as I am aware the products are all new and boxed correctly. Ours was anyway. Hope this helps.
I have purchased 2 products from them and they are all new plus still in original boxes when delivered
We bought a pair of washing machine and dryer. Both were in their original boxes. There were three guys that delivered, unboxed, removed the old washer and put the new one in place. They did adjust the feet of the washer but didn't level the washer very well. So I took out a spirit level and adjustable wrench to finish the job. The boxes came with all the accessories/parts and documents described in the manual. In my case, I also ordered a stacking kit which wasn't available until a couple of weeks later so they gave me the option to split the order and received the washer and dryer first.
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