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Fantastic online experience!
Very impressed with e-mail communication as I was kept informed step by step until the delivery. I was amazed by next day delivery! I did my my purchase on a Friday night and got my dryer delivered the next day in the morning, I could not believe it. Definitely unmatched on the market. This is a reference for online customer experience.
Thanks Appliances Online for your service
Have used Appliances Online 4 times and with each unit delivered the drivers were prompt and courteous.can recommend this company for value and service.Ken
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Great service from start to finish. Easy online ordering system. The delivery guys were so lovely and helpful. Faultless service, thank you
Was an excellent experience, from searching their website through to the delivery of our purchase. 100% satisfied and will recommend to friends and family.
Recently bought a washing machine and fridge from Appliances Online. Easy online portal! Great delivery service! Will definitely be a returning customer!
Fast and reliable
Great product and cost and fast reliable delivery. Communication was outstanding with updates on delivery timing the day before, morning of and 30 minutes before delivery and the delivery team were polite and efficient.
Quick and easy process, easy to navigate site. Good prices. Delivery was fast next day by friendly and helpful delivery staff. Highly recommend
Quick and easy
Buying from you was quick and easy. Love the prompt delivery and Great service from the happy friendly delivery guys.
Great customer experience
Whole process was very smooth, from purchase to installation was less then 24 hours, all contact with staff was very professional. The fact that they took all the rubbish away was a massive bonus! Probably won't shop in store ever again :)
Great and efficient company to deal with
Have used Appliances Online many times now and will continue to do so. Their efficiency and customer contact is the best! And the driver, well he is a credit to himself and the Company. Keep this service at this high standard and customers will be impressed.
If I could give less than one star I would for your customer service
My washing machine died and am in need of a replacement ASAP. Found appliances online and ordered a 6kg front load washer organising payments through Afterpay. The delivery was meant for the next day, perfect right? I received a text message to contact appliances online about my order, no effort to contact me by phone. I called and was told that the front load washer I had purchased was not in stock and there was no confirmation as to when stock would be available, which was not what I was looking for. I again searched their website and not bei...ng able to find an exact price match found a smaller washer for $10 more. I called back and spoke to the “manager” who refused to swap the washers. So bought a washer at The Good Guys delivered tomorrow, you jerks
Great service and excellent product range
The website is easy to navigate, offering an excellent range of products. Order was delivered within 24 hours of purchase by friendly, efficient, personable staff. The customer call center processed a requested change immediately. Highly recommend Appliances Online!
Very Happy Customer
LG washing machine and Meile vacuum both great products. Customer service and delivery were outstanding. I have used Appliance Online many times they are a reliable company that provides a great service
Excellent product selection supported by easy to use website. Fantastic customer service and the delivery guys were punctual and very helpful.
My new online applicants store!!!
Viewed appliance online. Good view with many pic and angels. Cheaper than the competitors and the delivery and service is of high quality
Questions & Answers
Hi there, has anyone bought an oven and or a canopy rangehood from this website perhaps? What was your experience? Are these products genuine? As well as the website? Thanking you in advance :)
absolutely terrible, got the model number and measurements wrong
I love the super fast delivery and competitive pricing. I am looking to purchase a lounge from the Ostro range, but i cant find a single review any where on the internet or on the AO website. The reviews need to be prominently displayed for each individual product. When buying online I rely heavily on reviews for determining quality and value.
I don’t understand as your post is clearly not a question. Are you complaining that it is the fault of reviewers not reviewing ? ‘Please explain’.
Are all the products you sell on your online platform, 1st grade quality, sealed in their original boxes ?
As far as I am aware the products are all new and boxed correctly. Ours was anyway. Hope this helps.
I have purchased 2 products from them and they are all new plus still in original boxes when delivered
We bought a pair of washing machine and dryer. Both were in their original boxes. There were three guys that delivered, unboxed, removed the old washer and put the new one in place. They did adjust the feet of the washer but didn't level the washer very well. So I took out a spirit level and adjustable wrench to finish the job. The boxes came with all the accessories/parts and documents described in the manual. In my case, I also ordered a stacking kit which wasn't available until a couple of weeks later so they gave me the option to split the order and received the washer and dryer first.
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