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Appliances Online
4.6 from 10,747 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (6,630)
  • Return Claim MadeYes · No (7,532)
  • Shipping
    5.0 (5,430)
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Florent
FlorentSydney, NSW

Fantastic online experience!

published

Very impressed with e-mail communication as I was kept informed step by step until the delivery. I was amazed by next day delivery! I did my my purchase on a Friday night and got my dryer delivered the next day in the morning, I could not believe it. Definitely unmatched on the market. This is a reference for online customer experience.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Ken
KenGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Thanks Appliances Online for your service

published

Have used Appliances Online 4 times and with each unit delivered the drivers were prompt and courteous.can recommend this company for value and service.Ken

Product Quality
Shipping
Return Claim MadeNo
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Bec
BecMetropolitan Adelaide, SA
  • 2 reviews

Amazing

published

Great service from start to finish. Easy online ordering system. The delivery guys were so lovely and helpful. Faultless service, thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Awesome service!

published

Was an excellent experience, from searching their website through to the delivery of our purchase. 100% satisfied and will recommend to friends and family.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Trav
TravGreater Melbourne (Outer), VIC

Great service!

published

Recently bought a washing machine and fridge from Appliances Online. Easy online portal! Great delivery service! Will definitely be a returning customer!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Fast and reliable

published

Great product and cost and fast reliable delivery. Communication was outstanding with updates on delivery timing the day before, morning of and 30 minutes before delivery and the delivery team were polite and efficient.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
D Stewart
D Stewart South East Queensland, QLD

Great Service

published

Quick and easy process, easy to navigate site. Good prices. Delivery was fast next day by friendly and helpful delivery staff. Highly recommend

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Julie H.
Julie H.Illawarra, NSW

Quick and easy

published

Buying from you was quick and easy. Love the prompt delivery and Great service from the happy friendly delivery guys.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Mat
MatBrisbane
  • 2 reviews

Great customer experience

published

Whole process was very smooth, from purchase to installation was less then 24 hours, all contact with staff was very professional. The fact that they took all the rubbish away was a massive bonus! Probably won't shop in store ever again :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Glenys
GlenysNortheast, VIC
  • Verified

Great and efficient company to deal with

published

Have used Appliances Online many times now and will continue to do so. Their efficiency and customer contact is the best! And the driver, well he is a credit to himself and the Company. Keep this service at this high standard and customers will be impressed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Great service and excellent product range

published

The website is easy to navigate, offering an excellent range of products. Order was delivered within 24 hours of purchase by friendly, efficient, personable staff. The customer call center processed a requested change immediately. Highly recommend Appliances Online!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Lia M.
Lia M.South-Eastern Region, NSW

Very Happy Customer

published

LG washing machine and Meile vacuum both great products. Customer service and delivery were outstanding. I have used Appliance Online many times they are a reliable company that provides a great service

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Stu91
Stu91Sydney, NSW
  • 2 reviews

Great service

published

Excellent product selection supported by easy to use website. Fantastic customer service and the delivery guys were punctual and very helpful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Taffy
TaffySouth East Queensland, QLD
  • 2 reviews

My new online applicants store!!!

published

Viewed appliance online. Good view with many pic and angels. Cheaper than the competitors and the delivery and service is of high quality

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Andrea G.
Andrea G.Perth, WA

Great company

published

Have used appliances online a few times now and it’s always been a fantastic experience for me, the last time I used them I had to change the date of my delivery, I called customer care they answered the phone very quickly and sorted it there and then. I highly recommend this company , and will definitely use them again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Sandra
Sandraasked

Hi there, has anyone bought an oven and or a canopy rangehood from this website perhaps? What was your experience? Are these products genuine? As well as the website? Thanking you in advance :)

1 answer
JHH
JHH

absolutely terrible, got the model number and measurements wrong

GeorgieSos
GeorgieSosasked

I love the super fast delivery and competitive pricing. I am looking to purchase a lounge from the Ostro range, but i cant find a single review any where on the internet or on the AO website. The reviews need to be prominently displayed for each individual product. When buying online I rely heavily on reviews for determining quality and value.

1 answer
Reviewer R.
Reviewer R.

I don’t understand as your post is clearly not a question. Are you complaining that it is the fault of reviewers not reviewing ? ‘Please explain’.

Lisa R.
Lisa R.asked

Are all the products you sell on your online platform, 1st grade quality, sealed in their original boxes ?

8 answers
Maggie
Maggie

Hello Lisa,
As far as I am aware the products are all new and boxed correctly. Ours was anyway. Hope this helps.

Deb D
Deb D

I have purchased 2 products from them and they are all new plus still in original boxes when delivered

Rico
Rico

We bought a pair of washing machine and dryer. Both were in their original boxes. There were three guys that delivered, unboxed, removed the old washer and put the new one in place. They did adjust the feet of the washer but didn't level the washer very well. So I took out a spirit level and adjustable wrench to finish the job. The boxes came with all the accessories/parts and documents described in the manual. In my case, I also ordered a stacking kit which wasn't available until a couple of weeks later so they gave me the option to split the order and received the washer and dryer first.

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