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Appliances Online
4.6 from 10,383 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (15)
  • Return Claim MadeYes · No (28)
  • Shipping
    3.5 (15)
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Donna Woods

Donna WoodsSouth East Queensland, QLD

  • 18 reviews
  • 15 likes

Beware of the free removal offer

published

Ordering was easy and product came the next day. One trick is the offer of free “removal and disposal” of your old appliance. I was expecting my undermount range hoods to be removed but that didn’t happen. Up to this point I didn’t have a problem with them but I now feel like they mislead on purpose. I believe they should reword their “free removal and disposal “ statement as it appears quite a few customers have fallen for the so-called free offer.

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Incentivised ReviewNo
Return Claim MadeNo
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Sunnycoastgirl

SunnycoastgirlAU

  • 13 reviews
  • 13 likes

Terrible experience so far

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Appliances Online
Customer ExperienceAppliances Online
Sunnycoastgirl
Sunnycoastgirl

Have sent an email response, not sure you can do anything now, it's being delivered tomorrow.

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Learned consumer

Learned consumerSydney, NSW

  • 4 reviews
  • 4 likes

All good until something goes wrong

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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JillandNino

JillandNinoGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Customer service support subpar. Delivery service very good.

published

Had several issues with an order and everyone I spoke had no clue of. Eventually got rectified but took forever. Great delivery service though with prompt communication.

Product Quality
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Incentivised ReviewNo
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Eventually worked out okay

published
Product Quality
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Incentivised ReviewNo
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George88

George88Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 1 like
  • Verified

Very disappointing installation service of front loader washing machine

published

We bought a front load washing machine at a good price. The online purchase was very easy and the free delivery was excellent and fast, even had next day delivery available when I ordered Sunday night. However the free installation was very disappointing, the guys were in a hurry just shoved the washing machine under the bench and plugged the power in and connected the water inlet hose but did NOT connect the water outlet because they supposedly didn't have a drill for the new S-bend. Also they didn't bother to level the washing machine so it is sitting on an angle in the cupboard space. Basic installation requirements I would have thought. Pity any customers without tools expecting an actual installation.

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Incentivised ReviewNo
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Nicola 21

Nicola 21Nicholls 2913, ACT

  • 2 reviews

Love my new toaster and kettle

published

Ordered Tuesday evening, delivered Wednesday lunch time. Fab.
Unfortunately the delivery guy stunk of smoke and so did the boxes. I couldn’t get them unpacked and out of my house quick enough. Disgusting

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Bcat

BcatSydney, NSW

  • 6 reviews
  • 1 like
  • Verified

OK when things are straightforward, but ...

published
Product Quality
Incentivised ReviewNo
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Liz

LizSydney, NSW

  • 17 reviews
  • 23 likes

Don't Fulfil Price Match Promise

published

I bought a Bosch oven and wanted Appliances Online to price match the Good Guys. They didn't, so, I bought from the Good Guys, and even with delivery cost, the Goodguys was cheaper.

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Not the greatest washing machine I have owned

published

Went for a Bosh as reviews seemed ok but does not dry jeans and items like this need to run a second spin cycle to get dry. Spec said machine is a 8 Kg but I find it smaller than my last machine that was only a 7.5 Kg.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Tony

TonyPerth, WA

  • 2 reviews

Defective treadmill

published
Product Quality
Shipping
Incentivised ReviewNo
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GregTurr

GregTurrSydney, NSW

  • 2 reviews

advertise great price with delivery in 7 days then once order placed delivery is 3 months - bai advertising

published

The savings was $245.00 - delivery was advised 7 days, then an hour late we receive an email saying deliver sometime in Sept this year. Was working on EOFY buy which this has wrecked that decision.

Offer credit but still leaves a bad taste in the mouth. I run online product business and it is not hard to advise before ordering that a product is out of stock

Incentivised ReviewNo
Return Claim MadeNo
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Kali

Kali

  • 2 reviews

Company’s order process is terrible

published
Product Quality
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Incentivised ReviewNo
Return Claim MadeNo
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Zoe

ZoeSydney, NSW

  • 3 reviews
  • 1 like

Customer service is an issue

published

Product and price are good, easy to browse online, no delivery charge. But difficult to get hold on a real person to track down the delivery. Not always having someone to answer the phone, not always having someone in online chatting.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Jeanette

JeanetteWestern Australia

  • 6 reviews

Finally a refund

published

2 months since I ordered from appliances on line and a few days ago I was told this product was no longer available. I have now been given a refund. They need to inform quicker or just automatically refund. Consumers should not have to try to make contact with was very difficult.

Incentivised ReviewNo
Return Claim MadeNo
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Michael_Jones

Michael_Jones

  • 41 reviews
  • 16 likes

Expensive "free" installation

published
Incentivised ReviewNo
Return Claim MadeNo
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Jethro

Jethro

  • 6 reviews

Do your own price check before placing an order.

published

I personally used appliance online several times during the past few years until recently my old dishwasher broke down. So i clicked into my bookmark and searched appliance online, as usual. Until my wife urged me to check on my local white goods store, bing lee, jb hifi etc.

I found, some of the items listed on the website are much pricer. This actually suprised me quite a bit.

The dishwasher we brought is $995, with RRP of about $1400 on official website and priced as over $1600 on appliance online.

They do have a 'best price guarantee', so do your own price check before paying.

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Incentivised ReviewNo
Return Claim MadeNo
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Tracey king

Tracey kingSydney Surrounds, NSW

  • 3 reviews

Power switch broke within one week of purchase

published

Power switch has already broke in my smeg coffee machine paid $420, possibly refurbished. Purchased one week ago. Have contacted customer service, waiting on reply
Shame it's a great machine other than the switch

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Customer ExperienceAppliances Online
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Prue

PrueRichmond-Tweed, NSW

  • Verified

Fridge & dishwasher

published

I'm very happy with my recent purchase of a Fisher & Paykel fridge.
The Bosch dishwasher I purchased doesn't give very clear instructions on installation. I had also read this in a previous comment which I purchased at the beginning of the year.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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happyrabbit

happyrabbit

  • 34 reviews
  • 17 likes

Website not accurate to identiy product outofstock

published

Received a $50 voucher from A/Online. Checked Website, wanting an item. Web-Chat for price match. Web-Chat was a long wait. At the end, found item was out of stock. Very disappointed.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

GeorgieSos

GeorgieSosasked

I love the super fast delivery and competitive pricing. I am looking to purchase a lounge from the Ostro range, but i cant find a single review any where on the internet or on the AO website. The reviews need to be prominently displayed for each individual product. When buying online I rely heavily on reviews for determining quality and value.

1 answer
Reviewer R.
Reviewer R.

I don’t understand as your post is clearly not a question. Are you complaining that it is the fault of reviewers not reviewing ? ‘Please explain’.

Lisa R.

Lisa R.asked

Are all the products you sell on your online platform, 1st grade quality, sealed in their original boxes ?

5 answers
Maggie
Maggie

Hello Lisa,
As far as I am aware the products are all new and boxed correctly. Ours was anyway. Hope this helps.

Deb D
Deb D

I have purchased 2 products from them and they are all new plus still in original boxes when delivered

Rico
Rico

We bought a pair of washing machine and dryer. Both were in their original boxes. There were three guys that delivered, unboxed, removed the old washer and put the new one in place. They did adjust the feet of the washer but didn't level the washer very well. So I took out a spirit level and adjustable wrench to finish the job. The boxes came with all the accessories/parts and documents described in the manual. In my case, I also ordered a stacking kit which wasn't available until a couple of weeks later so they gave me the option to split the order and received the washer and dryer first.

kathy

kathyasked

what is a great spin bike fro home that is solid and reasonably priced

1 answer
Russell
Russell

Do your own research, I did and I am extremely happy with what I bought from AO! If you don't know what you want, go visit a B&M

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