High cost of running
New house and new system so no issues there but I would have thought it would be cheaper compared to other older set ups? Our hot water unit is the highest energy cost on the bill
Great warranty service
Ros thoroughly investigated the issue with my 11 yo system not getting hot enough and needing near continual boosting for 9 months of the year. After tests the copper tubes were replaced under warranty and all now seems to be working well. This has been a lesson other companies could learn from in how to back your warranty and support customers.
Purchased for $7,500.00.
Failed within a year
The hot water was wonderful for the first 5-6 months. Then it just stopped working. Could not get to the unit to take look due to covid lockdown. Tenants were using a lot of electricity to heat water. When we did get across the border it was clear the controller was not working. Contacted Apricus with details and evidence of failure . They would not fix it under warranty so I have had to buy a new $385 controller on a unit that is only 14 months old. The point is that whether this controller failed within the warranty period ( which it did) or...after it still failed within the first year of use and that makes me wonder how good the whole unit it. Hoping there won't be any more complications and failures. In future I would look around for different system.
Purchased in October 2019.
- 315ltr Tank
Fault code 55D
There was a very quick response to my email and a suggested reason for the fault.
My Apricus system has been i for eleven years and has only had two faults in that time. A pump that got dirt in it and the current one. Not bad for something fairly complex. Very happy.
Had an issue with the Grunfos pump and Apricus (Ros) responded immediately to our query - very helpful and provided non stop courteous assistance in getting the system back up and running - and kept on with after care to ensure it was all operating well.
A credit to the company.
Best warranty service ever.
We bought a house with an existing system which needed repair. Dealing with Ros was a real joy, to find somebody as efficient and caring as her is really rare. Backup of service 5 stars.
Purchased in October 2018.
We didn’t have any hot water
Very courteous and helpful. Couldn’t do enough for us. They fixed the problem straight away with no hassles. I would recommend this system. We now have very hot water. Thank you
Love this Solar Hot Water System!
We had our 315L Glass-Lined, Mid Element Electric Boosted 30 Tube system installed 4 years ago and it hasn't missed a beat since! We only turn the booster on around 6 times a year and only when it is cloudy for more than 3 days in a row. We Love Solar Hot Water and We Love this system! I have just been in contact with Ros who answered our technical question on how many kwh's the system uses per day to run the controler and circulation pump. Got the answer the same day. Thank you Apricus for designing such a great Australian Solar product. I wish more people would get involved in utalizing the sun to heat their water and make the move away from supporting the dinosaur age of the buring of our fossil fuels.....
Purchased for $5,100.00.
Great after sales service
Ros was very helpful with a recent warranty claim. My system is 5 years all heat tubes were replaced after speaking with Ros and a couple of emails. Great service
Purchased in November 2015.
Excellent service and help
I've had the Apricus system for over 5 years and have been very pleased with it. When I had a hot water plumbing problem (not with the Apricus system itself), Ros from Apricus was extremely helpful, referred me to the best local plumber familiar with the system and arranged for Michael from Apricus to also ring me. Phillip Hniat (New Town Hobart) came quickly, sorted out the problem, and gave me excellent information and advice. Their combined action and help made a big difference to me and I'm very grateful.
5yo Solar hot water was not heating the tech crew and Ros helped fault find and arranged prompt spares to rectify the problem. Excellent service recommend this company to everyone.
Purchased in November 2015 at Local Electrical & Solar Services for $8,000.00.
Excellent after sales service
I had the system installed 11 years ago and the collector manifold has developed a leak. Ros from Apricus could not be more helpful. The manifold was replaced under warranty
Purchased in December 2009.
a lot of noise coming from cylinder. clanging and bubbling sound.
Had great advice over the phone from Ros. and Ben from Launceston plumbing and gas was great he found that the pump was cactus replaced that and all was well. wondering if surge protector might be a help in electrical storms.
Purchased in June 2016.
Dodgy controller warranty
I have had this system installed for almost 5 years, we had a storm recently that Apricus advised blew the controller fuse - so much for a 15 year warranty, the fuse is guaranteed for 12 months only. But guess what you cannot replace the fuse as you have to buy a brand new controller - damn that was a bill not expected for Christmas. For anyone in this situation I found a good supplier on ebay with a full replacement item for $185.00. Yarra Supply - the seller is a great company and saved a lot of hard ache, they are really prompt too. Not happ...y Jan about no 15 year warranty though from Apricus. I guess the devil is in the detail and the fine print - Merry christmas to all, and to all with hot water goodnight. https://www.ebay.com.au/itm/Aestiva-S2011-Differential-Solar-Hot-Water-Controller-to-Replace-Rheem-Apricus/292262141621?hash=item440c2e5eb5:g:gvgAAOSw27lcRQtX&frcectupt=true
Purchased in May 2015 at Tradelink for $5,500.00.
Excellent after sales service
I recently had a problem with water pressure coming out of the cylinder. I had a plumber look at the problem who is familiar with working with Apricus systems . He told me that” they are a very good system that normally give very little trouble” He also said that fortunately for me Apricus are “ a very good company to deal with for after- sales issues “
I rang Apricus and spoke with Amy Sears who was really excellent in helping me resolve my issue quickly and efficiently. She had an excellent knowledge of the product and was very flexible in ...
Purchased in October 2017 for $6,500.00.
Corroded collector manifold replaced under warranty
The original installer couldn't have insulated the collector manifold properly as it corroded. I sent pictures of it for proof of ownership details when I had a burst pipe and thought it was the tank leaking! The tank was good. I also saw that under the terms of the warranty I needed to change the sacrificial anode again even though it was OK and only 3 years old. Anyway, Apricus volunteered to renew the collector manifold under the warranty, so I didn't have to pay anything this time. They sent the manifold to my place and all I had to do...was give them the contact details of my Apricus plumber (who had replaced the anode and previously renewed a heating element and who also had an electrical certificate) and he came along and replaced the old manifold with the new one. Hopefully this time it has been correctly insulated. I'll have to keep an eye on it so that I can tell my plumber if there's an issue before it matters too much. Good to have someone accountable.
WOW! What is the fuss ? Nothing but smiles here
So I had my system installed in 2015 and it never has worked right. The pump always running and I don’t even know if the solar part works. After reading reviews I was sceptical even trying to call however I did and I’m so glad that I did. I had the pleasure of speaking to Ros who was very knowledgeable and spoke me through the hot water unit and what could be causing me grief. Ros transferred me to a technical manager I think called Michael who was really patient with me and after trouble shooting the whole system with me he re-programmed the c...ontroller on the spot with me there and then. We also adjusted some settings on the pump. It finally works!! After 5 years finally ! My experience was next level service and I couldn’t recommend them more highly. Well done Ros & Apricus.
Purchased in April 2015 at Tradelink for $4,987.00.
The system works well but unfortunately I have had 3 faults with my Apricus Solar Hot Water system in 6 years. Given the expense of the system it has been frustrating. For the first 2 faults it took lengthy periods of time on each occasion to resolve. Customer support was almost non existent. Each issue I've had has been different. The Ist issue related to faulty Heat Pipes. The next issue related to the pump not turning off. For the 2nd issue the advice I received was incorrect and I managed to resolve the matter myself with extensive tests an...d restarts. Recently (Nov 2020) I experienced another issue where the system did not get to the temperature cut off differential therefore the pump was continually running. HOWEVER .. I am happy to say that Apricus have learnt from the past. The customer support for the latest issue was excellent. They listened, they wanted to help, they responded rapidly and they resolved the matter within 2.5 weeks. The system is now working perfectly.
Purchased in December 2014.
15 year old solar Apricus system rejuvenated
Thanks to both Amy and the logistics team at Apricus, both did an excellent job in providing advice and materials to rejuvenate my old 20 tube system.
The old system had failed as the Cockatoos had pulled the sensor out of the roof manifold and the water had boiled causing the manifold to be calcified. This had gone un-noticed for along period as the controller/read-out is externally mounted round the side of the house.
Amy provided excellent guidance and advice on what I need to do and when the remedial action failed the logistics team put tog...
Purchased in September 2020 at Apricus Australia for $950.00.
Great service on warranty/service claim
Our Apricus solar hot water heating system was installed in 2015 and recently we discovered that all 30 heating pipes had split or failed. Just as well we had a gas booster to give us hot water. Believing the original installer, and reading the product reviews, we hesitated to even make a warranty claim. But we did. The service we received from the Aprcus staff was nothing like we had read. It was swift and efficient, and right on the two business days Apricus claims to attend to customer concerns. In fact, that afternoon, Apricus had dis...patched the needed parts from Melbourne and instructed a local plumber to carry out the work. Living in Albury/Wodonga and with the Covid-19 situation we thought our problem would take some time to be attended to. The replacement parts arrived on our doorstep within four days and the work required was carried out by a local plumber within a couple of more days. Only that it rained the plumber was coming around the following day to install the parts. Very pleased customer.
Purchased in August 2015 for $4,600.00.
Questions & Answers
Hot water in the morning. Sunny 20 degree days. Water temp only 24 degrees when I get home from work with no usage. What the ? Pump is running when temp at collector is less than temp in tank??? Please explain?
Please contact Apricus directly so we can assist with troubleshooting in a direct manner.
Why was my review, submitted yesterday, Monday 8th Dec. 2019, on the ability to ascertain whether copper tubes have failed or not rejected? The review was constructive and not over critical, If Apricus are to continue in the market place then they need to be more proactive.
the review submitted had not yet been replied too, however, was not rejected and still showing under your original post. It has been duly answered.
Water is going cold overnight. If we don’t use the booster we have tepid showers. Yesterday was a warm sunny day temperature today in holding tank is 27degrees?
Is the pump functioning to push water up to the roof? I have three of these. Also is the controller still functioning. I had one of those replaced
Hello Phil, How do I ascertain that the pump is working? The controller has digital display so I assume it is working.
How do I tell? Sorry but not very tech or mechanically savvy.
Hi Suzie, we would be happy to assist you with troubleshooting. Please can you call Apricus Customer Service on 1300 277 428 for assistance.
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