Reviewer Photos & Videos
I have purchased 5 Apricus hot water systems, and have had nothing but trouble with them. The tubes clogged up within the first two months, even tho the company told me they were suited to our water. We have had to run acid through them to clear the pipes which eventually rotted the tanks...tanks were replaced by the company only for the same thing to happen again. They are now being replaced with Solahart closed circuit systems.
I'm happy with my Apricus hot water
I'd like to thank the technical Apricus team from Melbourne Who fixed my Apricus hot water system when they came to W.A.They were extremely polite and efficient, and put me in touch with their W.A. rep. since been fixed my system has given me as much hot water as I need. Apricus is a fantastic product .It's obvious this product needs to be installed by an Apricus installer.
September 5th 2018 Update: I'm still happy with my Apricus hot water
I live in Southern western Australia,The weather here is cloudy cold and wet in winter and spring....My 30 tube Apricus hot water system is boosted by a 90 litre gas bottle and I have had the same gas bottle which was installed with my Apricus hot water system for 2 years now! and it is still half full of gas! My Apricus is extremely cheap to run. I am very happy with it. Lucia January 5th 2019 Update: Apricus hot water system My 30 tube apricus hot water system works extremely efficiently in cloudy weather and even in winter. using the same 90 litre bottle of gas as a booster ,we haven't had to buy another and we have had the system for 2 and a half years!! I don't think I could find anything cheaper to run ! It's a great product!
- 315ltr Tank
Professional opinion on the Apricus range of Hot Water Systerms
Our company has been running now for around 13 years and I (Director) have been in the Plumbing industry for over 29 years so you could say we have been around this game for a while!
One of the key areas of our business is the repair and replacement of hot water systems, whether it be Solar, Gas, Electric or Heat Pump we do it.
Apricus systems are not new and we have been installing them for a number of years now - the reason we choose Apricus is that we KNOW they are the most reliable system on the market - bar none! We have had plenty ...of years installing all the major brand names in Solar and though some of them are not bad they just do not compare with the performance and reliability standards that set Apricus apart. We have always found Apricus great to deal with and unlike some other brands out there, they are genuine when it comes to their after sales and warranty service! If you are choosing to go Solar for your next hot water system then be VERY careful of what you buy, we have helped so many people over the years that thought they'd save a quid and put in a cheap hot water system or have a good system installed cheaply then after only a few years they have had to repair or replace it - a good hot water system (installed by a specialist) should give you adequate hot water for 10 - 15 years without any trouble but always remember to have it installed by a reputable company that has a proven track record of this type of 'specialist' work and follow the Service guidlines by the manufacturer.
Good warranty service.
After reporting the problem, the service personell very promptly repaired the unit.
I am very impressed by the standards exhibited by both administration and technical services.
Very impressed all round. The unit is very efficient and works as advertised.
Our Apricus system has earned a recommendation from my wife and myself.
Well done to all!
HWS excellent - service abysmal!
I had my system installed just over 2 years ago because I had used this brand at a previous house and found it excellent. I always had a good supply of hot water since installation, but did not realise that what I thought was the fuse switch in the fuse box, was actually the booster (not labelled as booster and no separate switch as in all previous solar systems). It was only when I turned that switch off when I went away for a few weeks, then when I got home, it was the middle of summer, so expected the water to be hot - not so - barely tepi...d! I contacted the installer - took an email and three phonecalls before I got any response - and no help at all apparently too far to come and have a look but not too far to take my money for the initial purchase and installation! After over 2 weeks, in desperation, I contacted my local plumber to have a look - he discovered that when installed, the temperature setting had not been changed from the factory setting of 31.4 degrees, so no (or extremely little) input from the solar component as it cut off when the water reached 31.4 degrees, thus needing to be further heated by the booster, even in the middle of summer on a hot day! Not happy at all the electricity I have wasted heating the water in my "solar" HWS. Also not happy that after paying all that money to purchase and install, no-one from the company that installed was willing to have a look to see why it wasn't working properly, even after I explained that I hadn't actually been any evidence of the water being heated by the sun, ever!
6 times I've emailed these people with an inquiry about where I can purchase one of their systems. I get the automated response saying, 'Will contact you within 2 days', and then nothing. Even drove out to their place at 7 Hills, complained to the manager who said "Gee, that's odd. These are flicked to the sales and they should have got back to you."
Well, guys, you FAILED!
Poor quality components with poor quality warranty
Our controller failed after 14 months of use, I rang Apricus and was advised that the controller only has a 1 year warranty period, Apricus refused to assist in any way. Our next door neighbour also has an Apricus Solar System and he said that his controller also failed within the same time frame. I can only assume that the components in the Apricus Solar Hot Water System are of poor quality as the warranty period would reflect.
- 250ltr Tank
Apricus do not stand by their warranty
My advice as a plumber, is do not buy apricus. I installed a system in my home and the tank failed within the 5 year warranty time. Apricus claim the anode should have been replaced within 3 years and used a warranty document written several years after my purchase, despite the warranty document supplied at time of purchase having no such clause (fine print). The agent I purchased the unit from approached Apricus on my behalf, with a similar rejection. My plumbing supplies manager approached the Apricus rep 3 months ago on my behalf and is still waiting for a response. My strong advice as a consumer and plumber is do not deal with a company like Apricus who do not honour their warranties. Go anywhere else!
Apricus evacuated tube
Apricus solar systems are brilliant. Solar hot water is to be installed correctly by correct solar accredited plumbers .
I have a system 7 years old and only turn my booster on after 2 days of cloud. My family use approximately 200ltr of hot water daily.
I have replaced one pump at a cost of $400.
My pump uses 50 watts running an average 8hrs a day
Cheap hot water even with a replacement.
We are very disappointed with our evacuated tube solar HWS...we have had so many problems with our system since it was installed-pump, tubes, valves-looks like we will have to replace our system at considerable expense to ourselves. We have had so many plumbers looking at our system with no outcome. There was a time a company stood by their own product if they trusted they had a good product, not Apricus though which does not give us much confidence. I suppose they are too busy blaming everyone else. Disappointing
Evacuated tubes explode when being fitted into manifold...2 already...not trying anymore...obvious problem with the manifold...apparently not covered by warranty...cost a few thousand to purchase...looks like we have wasted our money. We have an incomplete system on our roof but according to Apricus we are not losing much by not having a complete system...not the point.
My mother is an elderly lady with an Apricus hot water solar system installed. We have been having issues with it on and off for 2 years, my mother called and asked to speak to someone about it. They told her that they are not plumbers and can't diagnose the problem over the phone. I called back and asked to speak to the manager who seems to be the gentleman commenting below on everyone else's reviews and I was told his comment was to email him as he couldn't take the call. There was a lot of laughing and carrying on in the background, no idea what kind of business they are running. My husband has decided to rip the whole system out and go with a solar hart system.
Should have got a solar hart
System is just over two years old, 12 months ago non return valve replaced under warranty. Today circulating pump not working, rang apricus, sorry only 2 years warranty on pump, 10 years on tank, 15 years on collector but 2 0n pump. I will let you all know what goes wrong next year.
- 250ltr Tank
Some time ago consultant Shane King assisted via the phone our plumber to repair our Therman heating unit. Whilst doing this he advised making several adjustments to the settings of the unit.
These changes have greatly improved the efficiency of our unit. There is consistent hot water regardless of overcast periods throughout the day .We always thought the unit was excellent but thanks to Shane it is even better.
Relentless Dedication to Great After Sales Service
I am very happy with our Apricus 30 system. It heats the water on days with power from the Sun very efficiently. We can leave the booster off for long periods of time.
We had a problem with a thermo syphoning situation which only became apparent in the colder weather. Even though the system was out of warranty Nick and his team relentlessly followed clues and gave great advice and help until the problem was solved.
I could not recommend the Apricus after sales service higher.
We are very happy that it was delt with quick & efficient covered by warranty & the new replacement came we had great customer service. From reporting the leak & damage caused we were fitting a new tank all within a week of the first phone call. Very happy with everything.
Excellent product & service
We have been very happy with the performance of the Apricus 30 in our new build. The rubber hits the road for any manufacturer when a problem occurs, this is what differentiates brands. We recently had 1 issue and Apricus service was a standout, staff were caring and service process was quick with Apricus checking up on progress and satisfaction as things progressed. I managed an ANZ service network for 40 years and it is pleasing to recognize a vendor, staff and service agent who all aim to provide top tier service.
Fast & helpful service
We live in eastern Victoria , with cold winter temperatures & frequent frosts. When winter set in, we found that the hot water in our newly built house was sometimes going luke-warm, sometimes by mid evening. Being an electrician, I suspected the circulation pump may be at fault, by the fact that it was showing as running, yet made no noise whatsoever & appeared to not be working.
I placed a warranty claim & was promptly contacted by Nick at Apricus. I was unable to talk with him on that day (Friday), but he made time to have me contact him ...next day on the Saturday. He was very friendly & explained to me that our unit may require some 'fine tuning' to be better suited to our colder climate. He guided me through the very user friendly Apricus control menu, & we changed various parameters that improved our solar gain throughout the day. It also proved that the circulation pump was in fact working, but was literally silent in its operation. He also advised me that the off peak boost temperature could be reduced from 70 to 60degC, which I did (obviously using less power), & still supply adequate hot water back-up overnight. It's been just under 5 weeks now since now since the changes were made, & the difference was noticeable that night. Our system has simply not missed a beat since, providing piping hot water any time (day or night) without any sign at all of running out & going cold as it had been. I have to say that I'm very impressed with Apricus so far, both in operation & customer service. Couldn't have asked for a better result.
Support by Jessie
Our initial installation was faulty; there wasn't any water flow through the roof pipes for the first week or more. This installation fault was corrected by the installer.
However, it became apparent that the tubes had been damaged by being left without water, and these were replaced under warranty without question. About three months later, one of the new tubes failed, just as we are about to depart town for a while.
Jessie was most helpful in organising a replacement tube and lining up an agent to fit it while we were away. On returning home, the new tube was there and all appears fine.
Canberra not supported
I purchased a system less than five years ago, and within just a few years it was continually blowing fuses. I got the electrician recommended by Apricus out and all he did was change the fuse. Apricus kept sending me replacement fuses and left me on my own. The recent cold weather in Canberra has now ruptured the tubes. As the fuses no longer worked, I hadn't been able to use my HWS for six months, and so they can rely on that to say they are not liable as there wasn't any water circulating through the pipes. Their warranty is poor and there i...s no local representative in Canberra. You are on your own and are meant to be an expert, otherwise they rely on their warranty to not replace the parts. I relied on the advice provided by Apricus over the phone and am now significantly out of pocket as a result. These systems do not seem to be suited to cold environments. Very disappointed after spending thousands of dollars.
Questions & Answers
I have a leak in my system I have photos of the part. Wondering if it needs a washer as there's a screw where it's leaking
Hi Sharon, please could you contact our aftersales team so we can help you further. Please email your enqiry to email@example.com or call us on 1300 277 428.
We moved into our newly constructed home 6 weeks ago. The solar water system reliably delivered a huge amount of hot water - until last Thursday. From then until now (Sunday) the water out of the tap varies from just warm to warm. During these three days, there has been periods of overcast weather/light rain and clear sky/hot weather. During the days, the max temp was between 28 - 31 degrees.
I should point out that during the first 4 weeks we occupied our new home it rained every day - all up, we received about 400mm of rain. While there were occasional sunny breaks during these weeks, there was almost continuous cloud cover. Despite that, the system delivered an over abundance of hot water and we were extremely impressed (note that during this time the electric boost was turned off). So I am concerned and confused about why the system is now only delivering warmish water despite the improved weather.
On Saturday, the controller showed the tank temp was 32 deg and the collector was running at 36 deg. Later in the day, the tank was showing 36 deg and the collector 41 deg. The pump was automatically running for periods then turning off. It seemed odd that even in cloudess direct overhead sunlight the collector temp was only 41 deg. What is the usual operating temp for the tank and the collector? Is there likely a fault somewhere in this brand new system, particularly the temp sensor in the collector?
Thank you for your enquiry - it sounds like something isn't quite right with the system. Are you able to send an email to firstname.lastname@example.org with your enquiry and either any paperwork you have for your system or a photo of the tank details found at the top of the tank? Our customer service team will be able to help figure out what the problem is and ensure you system is working correctly. If you have any queries, please call us on 1300 277 428 and press option 2.
We look forward to hearing from you.
Apricus Australia Team
Hi, we have a 315 litre apricus solar hotwater system. It is 5.5 years old. Yesterday we had no hot water. We noticed that the hotwater breaker in the meter box tripped and turned off. We turned the breaker back on. We ran it over night on mains and still no hot water. The pump next to the hotwater tank in the apricus grey cover does not appear to be working. I switched it from 1 to 3 and there is no sound or vibration. Can you advise us what to do please? Scott and Jay
Hi Scott & Jay,
We're sorry to hear you are having difficulties with your Apricus solar hot water system. Please could you contact our customer service team on 1300 277 428 (press option 2) or email us on email@example.com so we can run some diagnostics and provide advice on what the problem is and how we can fix it!
We look forward to hearing from you.
Apricus Australia Team
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