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Worst hot water system I have ever installed
We installed an Apricus Solar HWS in February 2014 to replace an old Solarhart that had been in service for 17 years. Eighteen months later we had a warranty issue which was rectified without any issues. During the first four-five years our water was always hot and the electric booster was only needed when there was prolonged cloud cover.
We then started to notice that the water was not as hot without the electric booster even though we were going through cloudless 30+ degree days. The panels were cleaned and it made no difference. We were...at a stage where the booster was on 24/7 else our water was simply not heating and was lukewarm. We contacted Apricus in July 2019 and did the temperature tests as instructed. We were then told that the results were normal within their "IP protected secret range" yet they had no idea what day time and night time temperatures or weather conditions we were experiencing at the time and hence had no basis for advising that our system was running as it should. In fact, we were told that that system should always have the electric booster on! We live on the NSW North Coast. It gets hot here. Certainly hot enough to have warmed our water for the initial four-five year period. Test results below: 9.30am
Purchased in February 2014 for $5,100.00.
Dodgy controller warranty
I have had this system installed for almost 5 years, we had a storm recently that Apricus advised blew the controller fuse - so much for a 15 year warranty, the fuse is guaranteed for 12 months only. But guess what you cannot replace the fuse as you have to buy a brand new controller - damn that was a bill not expected for Christmas. For anyone in this situation I found a good supplier on ebay with a full replacement item for $185.00. Yarra Supply - the seller is a great company and saved a lot of hard ache, they are really prompt too. Not happ...y Jan about no 15 year warranty though from Apricus. I guess the devil is in the detail and the fine print - Merry christmas to all, and to all with hot water goodnight. https://www.ebay.com.au/itm/Aestiva-S2011-Differential-Solar-Hot-Water-Controller-to-Replace-Rheem-Apricus/292262141621?hash=item440c2e5eb5:g:gvgAAOSw27lcRQtX&frcectupt=true
Purchased in May 2015 at Tradelink for $5,500.00.
Inferior equipment, zero customer service, warranty not in their vocabulary.
Review Update: Since writing this review, I have been without a working hot water system for 5 weeks. I finally got confirmation 2 weeks ago that Apricus supposedly was replacing the tank under warranty. The tank has NOT arrived and I am still having to go to friends to shower and boil a kettle to wash dishes. I can't begin to voice my frustration without resorting to expletives. I can only hope anyone who works for this company will experience the same aggravation should they have been foolish enough to install one of these systems at t...heir home. System was installed 7 years ago and every year since I have had to contact the installers to check the system as it has had pump failure 2x, valve failures 4x, tank corroded by age 2. Each time, it was implied it was either my fault because I had done something wrong, the water company had done something wrong or the Installation location Was incorrect. They were the ones who chose location and I find it peculiar it’s always someone else’s fault, never theirs or their inferior quality of parts supplied. System was great idea but a waste of $5,400 which would have paid for 13 yrs of gas usage instead of 7 yrs of aggravation.
Purchased in December 2013 for $5,400.00.
Don't Buy Apricus
Installed in 2015, worked for maybe 6 months and was great until it wasn't. Have been chasing Apricus since then to provide help. Don't answer phone calls or return calls. Had some limited email responses in 2018/2019 and thought perhaps Apricus would do the right thing, but then nothing. Customer service is non existent. How do you stay in business? You have the potential for a great product but you need to back it up. I just want it to work. Please don't give me a generic response or excuses.
Respond to my emails and fix my system please.
Purchased in December 2015.
After having this totally inferior system for about 10 years i feel like a sucker...what it has cost me besides buying is more than i care to print.. warranty is totally useless as the makers wish to have nothing to do with you and even threatenig leagal action to stop the truth being published.the controllers have a limited warranty and break down frequently ....do not even entertain the thought about getting one..you will regret it..shame
Purchased for $5,000.00.
Had this installed in our new house. Worked fine for about 12 months with no booster required, then the control panel completely died and we have to use the booster every day. Rang Apricus and they said it's out of warranty, too bad. Do not buy this piece of junk from them. Would give zero stars if I could.
Purchased in November 2018.
Apricus install the hot water system then you never hear from them until you ring and ask about your warranty..
Then they tell you you’ve voided your warranty by not getting the valves checked at 5 years. Where’s the after sales service? If they know your hot water tank will blow, why don’t they make that part of their service? There is no service or care factor. Won’t be purchasing from these people again. Oh and the emails don’t through, the warranty form they never receive, they don’t answer any phone calls until you press 1 for accounts!
Purchased in December 2012 for $3,500.00.
TRIED IT BUT GOING BACK TO DUX
Lived in same house for 30 years - Dux Hot Water System lasted 21 years! Apricus System lasted 9 years! Warranty 10 years but not honoured. You judge for yourself. We're going back to Dux.
Purchased in February 2010 for $4,500.00.
- 315ltr Tank
Conceptually good but quality of product is so poor and warranty not backed up
I have had this system for nine years now. When it works it is good. The evacuated tubes seem very effective even in colder months. However the build quality is very poor and accordingly it does not work a lot of the time. It failed in the first few days after installation. Since then I have had three pumps, 2 controllers, tubes sliding out of their fittings and now the cylinder is leaking. When I have tried to claim under warranty they come up with all sort of conditions to avoid repairing it.
Purchased in June 2010 for $5,200.00.
Would not recommend to purchase
For a family of four, this tank has been nothing but trouble, limited warranty and the amount of items that has gone wrong is not acceptable from a 4 year old item. I totally agree with all the bad reviews and the customer service line is not much better, they are rude and I dont believe that it is true solar if the booster needs to be continuously on. Unfortunately you need a qualified plumber to fix anything that is out of warranty period, and they are few and far between and charge like wounded bulls. I would expect a new item to not have had so much go wrong with it it the first 4 years, quite a considerable amount of repairs within the 1st year (thank god that was covered under warranty). Good Luck is all I can say.
Purchased in August 2015.
- 250ltr Tank
A waste of time and money !!
I bought a 250lt / 22 tube unit, all were installed by an Apricus recommended Licensed Plumber with the installation inspected by the Apricus supervising plumber within the first 12 months. I have had nothing but trouble with these units and recently submitted a warranty claim as the manifold has developed a leak (4 years old). Now I'm informed my warranty is void because both plumbers who inspected the units had not insulated the connection to the manifold. Apricus is a complete waste of time and money.
Purchased in September 2015 at Reece for $3,460.00.
No hot water in four years
Has only worked for a short time after tubes wete replaced.
System does not work in cold weather regardless of of sunshine.
Booster does not work.
It has never been hot enough to wash up.
There was a bad lot of tubes around the time of purchase.
Almost nothing is under warranty I really wish I had read these reviews before I bought this piece of junk.
Company I purchased from were going out of business and wouldn't return my calls.
I am interested in class action
Also fair trading
Purchased in November 2014 for $4,000.00.
Had a unit for less than 2 years and controller has already gone. Looked them up and they say upto 15 year warranty. Be warned this is a hav! Now im up for $500 for a new controller. I dont believe its ever worked properly looking at my gas bill. At times in business we have to except th hat our products are not upto std and then we fix and everyone wins. These guys are out of touch with warranty and would not recommend to anybody.
- 315ltr Tank
Damn - wish I had reviews about hopeless warranty - same here!
3.5yr old installation in Tamworth - faulty connectors burnt out and not covered by Apricus warranty. Local Apricus service plumbers (Laser Plumbing Tamworth) failed to return 3 calls and didn't follow up - so I went with an independent plumber and sparky who were able to remedy the situation after 2weeks. Very disappointing after sales service. Apricus should coordinate repairs!
$8,000 in electricity bills, lukewarm or cold water, irrespective of fine weather. System was barely used but racked up this bill when previously annual bills were only $700. Had a manual booster so no automatic boosting but still a disaster. Had to disconnect it or risk losing the house. A financial disaster from a brand new system.
My collector panel is a dud
This is about a 22 tube collector panel, installed about three years ago. The unit is in a new house that has been vacant all of that time Apricus installed new tubes two months ago but it didn't make any difference. The manual says that when the collector exceeds the temperature of the water in the tank by 10 degrees centigrade, the recirculating pump starts and displaces the hot water in the collector, allowing cold water to enter. The pump never runs because the temperature difference is always much lower than 10 degrees, the collecto...r doesn't 'collect'. Next door is an identical unit, both face in the same direction and it s always 20 to 30 degrees centigrade hotter than the dud. Could the scaling you are referring to be the cause, how can I inspect it and what is the remedy, chemical cleaning. Does anyone have other suggestions as to the cause of failure?
Waste of money
Get an apricus if you want cold showers. Waste of money. I’m actually furious. Years of ridiculousness and issues. Anyone interested in a class action??? Nearly everything has broken and I don’t know how many Luke warm and cold showers I’ve had to endure. Ridiculous ridiculous ridiculous ridiculous ridiculous.
Buyer beware Once the system controller, Sensor, or pump, which carry only 12 months warranty after that period if any above fail and burst the manifold warranty is invalid on the manifold repairs are at your expense even though it states manifold has a 10 warranty. Buyer beware of this product
- 315ltr Tank
Poor product, poor Warranty, appalling Customer Service.
I had an Apricus Solar Hot Water system installed 6 years ago and it recently developed a leak in the hot water tank. Water was leaking from the Sensor 2 outlet and there was considerable corrosion (rust) around both Sensor openings.
The installer of the system was no longer trading, so I contacted Apricus directly. It was agreed during my first phone conversation that the tank would be replaced under Warranty. That sounded very promising, however, I would not recommend Apricus Solar Hot Water Systems, nor would I use any of their products aga...
It’s been unsatisfactory since buying it in August 2015. After 3 months of boosting the system in summer Apricus finally believed me and replaced 7 tubes that had corroded. Ever since then we’ve been boosting our system more than our old solar hart Today 2.5 yrs later the heating element went. Great. Stay away from this system!!! Doesn’t save you anything. It cost us 3x more than a solar hart.
Questions & Answers
Who manufactures the water heaters - 315ltr
Thank you for your question. It depends which tank you are referring to. Our Glass-lined tanks are made by DUX whilst our stainless steal tanks are manufactured by Wise Living or Wilson.
Please do not hesitate to contact us on 1300 277 428 if you have any further queries.
What is the brand of water heater?
All of our tanks are branded as Apricus, however please see our answer above in relation to our manufacturers. All of our manufacturers are based here in Australia.
If the product fails the product fails . It has nothing to do with a maintenance check . But yet don’t cover it by warranty.
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