High cost of running
New house and new system so no issues there but I would have thought it would be cheaper compared to other older set ups? Our hot water unit is the highest energy cost on the bill
Failed within a year
The hot water was wonderful for the first 5-6 months. Then it just stopped working. Could not get to the unit to take look due to covid lockdown. Tenants were using a lot of electricity to heat water. When we did get across the border it was clear the controller was not working. Contacted Apricus with details and evidence of failure . They would not fix it under warranty so I have had to buy a new $385 controller on a unit that is only 14 months old. The point is that whether this controller failed within the warranty period ( which it did) or...after it still failed within the first year of use and that makes me wonder how good the whole unit it. Hoping there won't be any more complications and failures. In future I would look around for different system.
Purchased in October 2019.
Trying to contact you - Hey are you guys still in business?????
I just popped around to your premises in Parramatta Road, Silverwater only to be told you have moved, so I shot over to Prospect Highway, Seven Hills but the business is closed and no-one has seen you guys around - I have phoned the 1300 number this morning but it rings and rings and then times out - no voice mail or anything - where are you guys?, I called the plumber who put me onto your business and he said getting through is difficult and to keep trying, please help me as I want to arrange to collect some parts to repair my 22 tube Apricu...s unit which has failed again - usually I just pick up the parts from you direct but suddenly you are hard to get hold of - why?? I thought this method of contact will reach you as you seem to respond to the reviews of others - :)
Purchased in October 2010 for $4,640.00.
Fantastic, but only for technical people
I had an Apricus 315 litre Hot Water System installed in a new house build in 2015. Finally, four years later it is actually working and I am very happy with it. Having said that, I’ve just spent an additional $2000 and had three separate plumbers out to fix it and actually make it work. I’ve reached the conclusion that whilst the Apricus evacuated tube systems are remarkably effective when they are working, there are too many components that can fail with no real way of knowing when/if they have failed.
Allow me to explain. The Apricus syste...m works by using sensors to detect when the roof heater is hotter than the tank and then circulating water up to the roof if the roof is hot enough. Sounds simple, but in the case of my electrically boosted system, it means that faults can occur in any of: The tank/booster 3 temperature sensors Circulating pump Pump Controller Glass tubes Heat Pipes
Purchased in February 2015.
Should have got a solar hart
System is just over two years old, 12 months ago non return valve replaced under warranty. Today circulating pump not working, rang apricus, sorry only 2 years warranty on pump, 10 years on tank, 15 years on collector but 2 0n pump. I will let you all know what goes wrong next year.
- 250ltr Tank
Not suitable for 1 or 2 occupt household
I have to admit that I can not complain about the hot water that is be generated from my Apricus 30 Manifold Hot Water System, majority of the time water is TOO hot. But I will go on record to say that this type Apricus Hot Water System is not energy saving or efficient.
Because I am a household with 1 occupant, I lose appropriately 12litres of water a week through the release valve pipe through constant dripping. I have passed on this concern on to the installer and after he changed the release value 3-4 weeks after installation, I was told...to take more showers each day, he says it is because I am not using enough of hot water daily. The installer has not been helpful in solving this problem or taking my concerns seriously and I would not recommend his company or him to anyone. I have given up on reporting this problem to the Installer and he has not come back to me since our last communication back in July 2016. We are all trying to economise, save money and save energy resources, this system is not doing this. It has the thumbs down from me, I would not recommend this system to anyone.
Don't believe the system is working properly. Energy being used to boost is equivalent to the power
System requires 11 kilowatt of power per day to maintain hot water. It would appear not much heating is being provided by the panel . Tubes appear to have lost their shine. Don't believe we're getting any return on investment. If were not on off peak the cost to heat would be prohibitive
Lack of support, unsure if it's even working
Since installing in 2013 I have no idea if my Series 2000 is working or not. The installer just installed the Apricus and that's it. I called the installer for support but he refused to help because he was owed money by the Apricus support representative here in Hobart. I paid several thousand dollars for something that can't tell me if I've even had a single cent returned on this investment. My heating/hot water bill is $400 quarter.
A Financial Millstone of a System
I would not recommend this solar hot water system to anyone. We purchased the Apricus 6 years ago, & at first it was great, until some thing fails. It is an overly complicated system with differing warranties on all the various components that makes it hard to keep track of. The components that is most likely to fail is the most expensive such as the pump that has 12 mths warranty only. The solar tubes on the other hand has a 15 year warranty. What our experience was very high power bills for a number of years and ongoing very expensive repair ...jobs & expensive components. This system is a financial millstone around our neck. Their motto being a 'life partner' is a joke. Every time I see it or hear it, I'm thinking more like expensive repair jobs for the rest of our lives. They go on about their technology but there is a very high price to pay for it, not only the initial cost, but also more importantly in ongoing maintenance costs, & not to mention skyrocketing power bills. This system chews up a heck a lot of electricity. We had to install a 5kW solar pv system just to cope with very high power bills. So to anyone who is considering buying or installing this Apricus hws, beware of this system & its very high ongoing costs.
Labour warranty only 12 months insufficient to cover when faulty tank needs replacing
Tank leaking and been replaced after almost 4 years from installing but now I will now be out of pocket for the plumber and electrician, probably over $600 to install the replacement tank and re-connect to power. What is the point of the warranty not covering labour when labour is necessary to put the replacement for the faulty tank in and it is not my fault? Bought the system in good faith that it would help with saving energy...
Very expensive to run
We have had this Apricus system now for 6 months and had a totoal of 2 bills at $550.00 and $655. I have never had energy costs so high in all my years. We are now Waiting to hear back from Apricus to explain why our bills are so high?
Great for the first 4 years....
We had no problems with our system for the first four years and we were delighted with it. But now we are scratching our heads as to why the pump doesn't work. We have replaced the controller unit and the check valve, and still the pump refuses to circulate the water. We are now facing the fourth visit from a plumber. Too much expense.
Great until you have a leak!
I had my apricus installed and had a leak in the roof. They got dodgey bros to come out to fix it. I refused entry the next day because of there bad work manship. So now I am left with the bill to fix the roof. Not a happy costumer
Cost you more if the system leaks!
Questions & Answers
I have a leak in my system I have photos of the part. Wondering if it needs a washer as there's a screw where it's leaking
Hi Sharon, please could you contact our aftersales team so we can help you further. Please email your enqiry to firstname.lastname@example.org or call us on 1300 277 428.
We moved into our newly constructed home 6 weeks ago. The solar water system reliably delivered a huge amount of hot water - until last Thursday. From then until now (Sunday) the water out of the tap varies from just warm to warm. During these three days, there has been periods of overcast weather/light rain and clear sky/hot weather. During the days, the max temp was between 28 - 31 degrees.
I should point out that during the first 4 weeks we occupied our new home it rained every day - all up, we received about 400mm of rain. While there were occasional sunny breaks during these weeks, there was almost continuous cloud cover. Despite that, the system delivered an over abundance of hot water and we were extremely impressed (note that during this time the electric boost was turned off). So I am concerned and confused about why the system is now only delivering warmish water despite the improved weather.
On Saturday, the controller showed the tank temp was 32 deg and the collector was running at 36 deg. Later in the day, the tank was showing 36 deg and the collector 41 deg. The pump was automatically running for periods then turning off. It seemed odd that even in cloudess direct overhead sunlight the collector temp was only 41 deg. What is the usual operating temp for the tank and the collector? Is there likely a fault somewhere in this brand new system, particularly the temp sensor in the collector?
Thank you for your enquiry - it sounds like something isn't quite right with the system. Are you able to send an email to email@example.com with your enquiry and either any paperwork you have for your system or a photo of the tank details found at the top of the tank? Our customer service team will be able to help figure out what the problem is and ensure you system is working correctly. If you have any queries, please call us on 1300 277 428 and press option 2.
We look forward to hearing from you.
Apricus Australia Team
Hi, we have a 315 litre apricus solar hotwater system. It is 5.5 years old. Yesterday we had no hot water. We noticed that the hotwater breaker in the meter box tripped and turned off. We turned the breaker back on. We ran it over night on mains and still no hot water. The pump next to the hotwater tank in the apricus grey cover does not appear to be working. I switched it from 1 to 3 and there is no sound or vibration. Can you advise us what to do please? Scott and Jay
Hi Scott & Jay,
We're sorry to hear you are having difficulties with your Apricus solar hot water system. Please could you contact our customer service team on 1300 277 428 (press option 2) or email us on firstname.lastname@example.org so we can run some diagnostics and provide advice on what the problem is and how we can fix it!
We look forward to hearing from you.
Apricus Australia Team
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