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Apricus Solar Hot Water System

Apricus Solar Hot Water System

315ltr Tank, 250ltr Tank, 400ltr Tank
3.2 from 138 reviews · View Statistics

Reviews

  • Build Quality
    3.5 (2)
  • Value for Money
    3.0 (2)
  • Cleaning & Maintenance
    3.5 (2)
  • Noise Level
    5.0 (1)
  • Temperature Consistency
    3.0 (1)
  • Heating Speed
    3.0 (1)
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Great warranty service

published

Ros thoroughly investigated the issue with my 11 yo system not getting hot enough and needing near continual boosting for 9 months of the year. After tests the copper tubes were replaced under warranty and all now seems to be working well. This has been a lesson other companies could learn from in how to back your warranty and support customers.

Purchased for $7,500.00.

Incentivised ReviewNo
Household Size4 person(s)
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Rod

RodGreater Melbourne (Outer), VIC

  • 2 reviews

Works well

published

Purchased in December 2014.

Build Quality
Value for Money
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Flora L

Flora LFloreat WA

  • 3 reviews
  • 3 likes

Faulty heating pipes should ALL be replaced!

published
Date PurchasedAug 2015
1 comment
Apricus
Luke M.Apricus
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Peter T

Peter THobart, TAS

  • 2 reviews
  • 2 likes

Good service for replacement of faulty tubes

published

Our system didn't seem to be performing very well, but for a long time that was perhaps all we could expect for our location in southern Tasmania. When we realised it really was well under par Apricus were very cooperative in organising for someone to look at it, then they replaced all 30 inner copper tubes. All done at no cost to us and with no further questions or quibbling. Only 3 stars because while the service was excellent the tubes should not have been faulty in the first place.

Date PurchasedJuly 2015
1 comment
Apricus
Luke M.Apricus
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Cliff

CliffHervey Bay Qld.

Free from the sun???????

published
Date PurchasedMay 2009
1 comment
Apricus
Luke M.Apricus
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RPG

RPGGreater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

Vacuum Tube Failure

published

Purchased at Plumbing Contractor for $5,000.00.

Build Quality
Value for Money
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6 comments
Apricus
Luke M.Apricus
RPG
RPG
Apricus
Luke M.Apricus
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Cissy

Cissy

  • 2 reviews
  • 1 like

High maintenance

published

Our pump broke down nearly a year ago and it still isn't fixed and the hot water tank leeks it started like 3 days after we had it installed pump shit itself after 4years so now its just a hot water system a very expensive one ( loved it when it was working ) have spoken to the plumber that pur it in ...still not fixed...

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Rob B.

Rob B.Naracoorte

split tank, long wait for replacement

published

My system is just two years old and we came home one Saturday morning to find the tank had split and my rain water pouring out onto the ground. We live on a rural property so have no mains supply. It took three weeks for a replacement tank to be sent after Apricus demanded photos of location of installation conditions. The tank sits on concrete under the veranda. Now I have a plumbers bill as Apricus won't cover labour. It's not my or the plumbers fault that the product failed, Apricus should cover the plumbers bill because if their product didn't fail I wouldn't have needed the plumber ! Good product, terrible back up support.

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tintac

tintacSydney

  • 18 reviews
  • 14 likes

Evacuated tube system is great, company needs improvement

published
1 comment
Apricus
Luke M.Apricus
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Howiesue

HowiesueNSW, 2372

  • 11 reviews
  • 4 likes

Seems OK now after several attempts to get it right.

published
3 comments
Apricus
Luke M.Apricus
Howiesue
Howiesue
Howiesue
Howiesue
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Questions & Answers

Sharon K.

Sharon K.asked

Solar Hot Water System

I have a leak in my system I have photos of the part. Wondering if it needs a washer as there's a screw where it's leaking
Regards Sharon

1 answer
Apricus
Apricus Product SupportApricus

Hi Sharon, please could you contact our aftersales team so we can help you further. Please email your enqiry to warranty@apricus.com.au or call us on 1300 277 428.

Bob

Bobasked

Solar Hot Water System

We moved into our newly constructed home 6 weeks ago. The solar water system reliably delivered a huge amount of hot water - until last Thursday. From then until now (Sunday) the water out of the tap varies from just warm to warm. During these three days, there has been periods of overcast weather/light rain and clear sky/hot weather. During the days, the max temp was between 28 - 31 degrees.

I should point out that during the first 4 weeks we occupied our new home it rained every day - all up, we received about 400mm of rain. While there were occasional sunny breaks during these weeks, there was almost continuous cloud cover. Despite that, the system delivered an over abundance of hot water and we were extremely impressed (note that during this time the electric boost was turned off). So I am concerned and confused about why the system is now only delivering warmish water despite the improved weather.

On Saturday, the controller showed the tank temp was 32 deg and the collector was running at 36 deg. Later in the day, the tank was showing 36 deg and the collector 41 deg. The pump was automatically running for periods then turning off. It seemed odd that even in cloudess direct overhead sunlight the collector temp was only 41 deg. What is the usual operating temp for the tank and the collector? Is there likely a fault somewhere in this brand new system, particularly the temp sensor in the collector?

1 answer
Apricus
Apricus Product SupportApricus

Hi Bob,

Thank you for your enquiry - it sounds like something isn't quite right with the system. Are you able to send an email to warranty@apricus.com.au with your enquiry and either any paperwork you have for your system or a photo of the tank details found at the top of the tank? Our customer service team will be able to help figure out what the problem is and ensure you system is working correctly. If you have any queries, please call us on 1300 277 428 and press option 2.

We look forward to hearing from you.

Apricus Australia Team

Scott

Scottasked

Solar Hot Water System

Hi, we have a 315 litre apricus solar hotwater system. It is 5.5 years old. Yesterday we had no hot water. We noticed that the hotwater breaker in the meter box tripped and turned off. We turned the breaker back on. We ran it over night on mains and still no hot water. The pump next to the hotwater tank in the apricus grey cover does not appear to be working. I switched it from 1 to 3 and there is no sound or vibration. Can you advise us what to do please? Scott and Jay

1 answer
Apricus
Apricus Product SupportApricus

Hi Scott & Jay,

We're sorry to hear you are having difficulties with your Apricus solar hot water system. Please could you contact our customer service team on 1300 277 428 (press option 2) or email us on warranty@apricus.com.au so we can run some diagnostics and provide advice on what the problem is and how we can fix it!

We look forward to hearing from you.

Apricus Australia Team

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Apricus Solar Hot Water System

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