Great warranty service
Ros thoroughly investigated the issue with my 11 yo system not getting hot enough and needing near continual boosting for 9 months of the year. After tests the copper tubes were replaced under warranty and all now seems to be working well. This has been a lesson other companies could learn from in how to back your warranty and support customers.
Purchased for $7,500.00.
The system works well but unfortunately I have had 3 faults with my Apricus Solar Hot Water system in 6 years. Given the expense of the system it has been frustrating. For the first 2 faults it took lengthy periods of time on each occasion to resolve. Customer support was almost non existent. Each issue I've had has been different. The Ist issue related to faulty Heat Pipes. The next issue related to the pump not turning off. For the 2nd issue the advice I received was incorrect and I managed to resolve the matter myself with extensive tests an...d restarts. Recently (Nov 2020) I experienced another issue where the system did not get to the temperature cut off differential therefore the pump was continually running. HOWEVER .. I am happy to say that Apricus have learnt from the past. The customer support for the latest issue was excellent. They listened, they wanted to help, they responded rapidly and they resolved the matter within 2.5 weeks. The system is now working perfectly.
Purchased in December 2014.
Faulty heating pipes should ALL be replaced!
Our system has finally been restored to what we imagined it would be like and in fact what it was like for the first little while when we had it installed in August 2015!
ALL 44 pipes were replaced (probably out of warranty but with no quibbling because they knew there was a problem) and the sensor has just been moved to the correct end of the system (fault of the original installers.....didn't allow enough wiring)
My concern is for all the other loyal customers out there who aren't aware that there was a faulty batch(s) of heat tubes manufa...
Good service for replacement of faulty tubes
Our system didn't seem to be performing very well, but for a long time that was perhaps all we could expect for our location in southern Tasmania. When we realised it really was well under par Apricus were very cooperative in organising for someone to look at it, then they replaced all 30 inner copper tubes. All done at no cost to us and with no further questions or quibbling. Only 3 stars because while the service was excellent the tubes should not have been faulty in the first place.
Free from the sun???????
I was one of the very first people to purchase an Apricus hot water service in Hervey Bay back in 2009. My gripe, is that while they say "free energy from the sun;" the very truth is, that there is always a hidden cost to these systems. Nearly Two years after installation, my solar pump died, and I rang the installation electrician to get a new one. BLOODY HELL!!!!! A replacement unit cost me a total of $625. Not what I was expecting. To ad injury to insult, he didn't notify Apricus, and my claim for compensation was refused. (not my fault...). I have decreased the load on the unit by switching the pump to the lowest level, and up to now it has been operating successfully for the past few years (fingers crossed): But now the tank temperature is not going to it's max of 70C in the middle of the day,not even reaching 62C and falling off at night to as low as 30C. I assume this has some thing to do with the collector units and heat transfer unit. Now I have to find a "qualified" Apricus agent here in Hervey Bay to check out the heat exchanger unit for me. I calculated out, that if I had kept my original hot water unit, I would have been better off financially on Tarif 3 off- peak, as I am the only one in my house; so it makes you wonder about all this "green crap" and ALL THE ASSOCIATED HIDDEN COSTS including pump replacements. I woukld strongly suggest anybody needing a pump replacement ensure they get an industrial grade pump - cheaper in the long run.
Vacuum Tube Failure
We have just had our tubes replaced as they were not functioning efficiently, I noticed some of the removed tubes had scale on them similar to annealed copper before quenching. As an engineer this tell me these were not transferring heat, the unit was only installed in late 2014 so I would expect much longer life from these. What is the anticipated lifespan and how long is the warranty for the new tubes?
I contacted Apricus just prior to Christmas and received a very positive and prompt response from Johann, the tubes arrived early new year an...
Purchased at Plumbing Contractor for $5,000.00.
Our pump broke down nearly a year ago and it still isn't fixed and the hot water tank leeks it started like 3 days after we had it installed pump shit itself after 4years so now its just a hot water system a very expensive one ( loved it when it was working ) have spoken to the plumber that pur it in ...still not fixed...
split tank, long wait for replacement
My system is just two years old and we came home one Saturday morning to find the tank had split and my rain water pouring out onto the ground. We live on a rural property so have no mains supply. It took three weeks for a replacement tank to be sent after Apricus demanded photos of location of installation conditions. The tank sits on concrete under the veranda. Now I have a plumbers bill as Apricus won't cover labour. It's not my or the plumbers fault that the product failed, Apricus should cover the plumbers bill because if their product didn't fail I wouldn't have needed the plumber ! Good product, terrible back up support.
- 315ltr Tank
Evacuated tube system is great, company needs improvement
This was installed in mid 2011 and it has worked well for much of that time. Mine is electric boosted, and I have rarely had to boost it. These systems rely heavily on correct installation by the plumber, an electronic controller which is governed by sensors and a pump which circulates the water. A few months ago the roof sensor failed, probably due to the deterioration of the sensor wire's insulation. When that didn't fix the problem I replaced the controller and then everything worked well again. I was lucky to find that the spare parts compa...ny Solar Hot Water Parts have a plumber who can give excellent telephone support which allowed me to do it myself. Problem 1: very few plumbers are trained in these systems. Problem 2: the installation of the sensors is not easy and therefore is subject to errors, even by plumbers. Problem 3: the controller (now changed) gives poor error reporting, making it hard to trace faults for those untrained. A few days ago, the tank's top sensor failed and as I had the spare was replaced and that fixed the problem. If you don't feel confident in doing these repairs yourself (and things CAN go badly wrong) you will struggle to find a plumber in Sydney. The one I was referred to by Apricus did not seem like someone I could work with (when I discussed the issue with him) so I was grateful to find the spare parts company in Brisbane.
Seems OK now after several attempts to get it right.
Had a 215L tank with 22 tube collector fitted to our house in Brisbane March 2015. Roof is perfectly positioned - N 2 deg E. However, from the outset the system failed to heat the water to any extent despite good periods of sun. After installation, three visits by (different) plumbers sent by Apricus, the last of whom was here for over an hour whilst on the phone to the Apricus "guru", it has finally started to produce hot water in some sort of quantity. But it is rapidly approaching summer here - 29 deg and full sun in Brisbane now so if wa...ter was not hot the system would be down the tip! Had a Hills system previously that seriously out-performed this one (would give good hot water even on cloudy days) but Hills system is no longer available. I am reserving judgment on how good the system is until weather cools down again - at least Apricus are only too aware of the problems we have had if the system fails to heat the water when it is cooler. May I add that I have been experimenting with its performance with the electric booster switched off to see how it goes. The previous Hills system only ever needed the booster switch on for a max of 7-10 days a year. So, I'm keeping my fingers crossed. The biggest disappointment has been that Apricus have always sent a sub-contract plumber out to look at it. In the circumstances, wouldn't it have been a good idea for Apricus themselves to attend?
Questions & Answers
I have a leak in my system I have photos of the part. Wondering if it needs a washer as there's a screw where it's leaking
Hi Sharon, please could you contact our aftersales team so we can help you further. Please email your enqiry to email@example.com or call us on 1300 277 428.
We moved into our newly constructed home 6 weeks ago. The solar water system reliably delivered a huge amount of hot water - until last Thursday. From then until now (Sunday) the water out of the tap varies from just warm to warm. During these three days, there has been periods of overcast weather/light rain and clear sky/hot weather. During the days, the max temp was between 28 - 31 degrees.
I should point out that during the first 4 weeks we occupied our new home it rained every day - all up, we received about 400mm of rain. While there were occasional sunny breaks during these weeks, there was almost continuous cloud cover. Despite that, the system delivered an over abundance of hot water and we were extremely impressed (note that during this time the electric boost was turned off). So I am concerned and confused about why the system is now only delivering warmish water despite the improved weather.
On Saturday, the controller showed the tank temp was 32 deg and the collector was running at 36 deg. Later in the day, the tank was showing 36 deg and the collector 41 deg. The pump was automatically running for periods then turning off. It seemed odd that even in cloudess direct overhead sunlight the collector temp was only 41 deg. What is the usual operating temp for the tank and the collector? Is there likely a fault somewhere in this brand new system, particularly the temp sensor in the collector?
Thank you for your enquiry - it sounds like something isn't quite right with the system. Are you able to send an email to firstname.lastname@example.org with your enquiry and either any paperwork you have for your system or a photo of the tank details found at the top of the tank? Our customer service team will be able to help figure out what the problem is and ensure you system is working correctly. If you have any queries, please call us on 1300 277 428 and press option 2.
We look forward to hearing from you.
Apricus Australia Team
Hi, we have a 315 litre apricus solar hotwater system. It is 5.5 years old. Yesterday we had no hot water. We noticed that the hotwater breaker in the meter box tripped and turned off. We turned the breaker back on. We ran it over night on mains and still no hot water. The pump next to the hotwater tank in the apricus grey cover does not appear to be working. I switched it from 1 to 3 and there is no sound or vibration. Can you advise us what to do please? Scott and Jay
Hi Scott & Jay,
We're sorry to hear you are having difficulties with your Apricus solar hot water system. Please could you contact our customer service team on 1300 277 428 (press option 2) or email us on email@example.com so we can run some diagnostics and provide advice on what the problem is and how we can fix it!
We look forward to hearing from you.
Apricus Australia Team
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