1 photo
Aqua Mobile
4.7 from 29 reviews · View Statistics
See the Best Internet Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Aqua Mobile

Reviews

4.7
29 reviews
  • Value for Money
    4.8 (26)
  • Transparency
    4.8 (23)
  • Customer Service
    4.6 (25)
  • Adequate Speeds Yes (23) · No (1)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Donna
Donna
  • 2 reviews
  • 1 like

Excellent Service Provider.

published

If you thought the days of personal service from a Telco were over, then think again. Aqua Mobile does just that, personal service. For the first time in a long time, I wasn't just a number in a queue and was made to feel human again. With all the automation these days it is great to actually speak to a human that will do what they say they will. I couldn't recommend Aqua Mobile more highly, they are great.

Value for Money
5/5
Transparency
5/5
Aqua Mobile
Paul R.Aqua Mobile

Hi Donna,
We work really hard to make sure we're easy to reach and to deal with, so it's always fantastic to get feedback that we are meeting this objective.
Cheers!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Very good choice!

published

I chose Aqua mobile 25/5 plan because of a promotion. The speed is very ok for two of us and quite stable. Service is very good as well! I got home at 9pm and the technician still helped me setup the network.
I’m very satisfied so far!

Value for Money
5/5
Transparency
5/5
Aqua Mobile
Paul R.Aqua Mobile

It's a pleasure serving you. Thanks for placing your trust in us.
Cheers!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Simon Green
Simon GreenSydney, NSW

Avoid!

published

You really should avoid this company. The connection itself was okay, but suffered from some peak time congestion. The real issues is with the way they handle your information. They have e-mailed my full credit card number, expiry and security code. You password will be 'AQUA' followed by your date of birth. And you will get a call with in hours of connecting asking for a review.

Value for Money
3/5
Transparency
2/5
Aqua Mobile
Paul R.Aqua Mobile
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Happy customer
Happy customer
  • 2 reviews
  • 1 like

Couldn't be better

published

The service is great and stable with my FTTP connection, plus it's the cheapest I could find :) Also, Paul was quite helpful during the signup process answering all of my little questions. Highly recommended.

Value for Money
5/5
Transparency
5/5
Aqua Mobile
Paul R.Aqua Mobile

We continuously strive to serve you better.
Thanks for your review!
Cheers!!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Internet Service Providers

Find out how Aqua Mobile compares to other Internet Service Providers

Know better, choose better.

Compare all
Hamza Hotait
Hamza HotaitPerth, WA

Excellent !!! Got connected really fast , and customer service was very helpful.

published

Highly recommended !! , Excellent service ,
Customer service stayed on the phone for 45 minutes so i can reconfigure my old modem and find and fix problems .

internet connection speed is as promised !! tested it and was same as it is supposed to be
thanks !!

Transparency
5/5
Customer Service
5/5
Aqua Mobile
Paul R.Aqua Mobile

It's a pleasure serving you. Thanks for placing your trust in us.
cheers!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

oldschool
oldschool
  • 3 reviews
  • 2 likes

No customer service

published

They don't answer the phone. When you try & call either of their phone numbers, there is a recorded message stating "Voice mailbox is full" & no way to get through, to speak anybody at all. So cheers for that.. off to get NBN from their competition instead.

Customer Service
1/5
Incentivised Review No
Aqua Mobile
Paul R.Aqua Mobile

I'm sorry to hear but We've not received any call or voicemail.
Can you call me on 0488851810?
I will definitely resolve your query.

Excellent customer service

published

Awesome customer service from registration to Provision. Paul was very professional. Provision was done within couple of hours. Looking forward for greater things. Keep up the good work Aqua Mobile.

  • Thumbnail
Value for Money
4/5
Transparency
5/5
Aqua Mobile
Paul R.Aqua Mobile

Hi Jish,
We are so glad that you joined our AQUA family!
Cheers!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Toni
ToniMelbourne
  • 2 reviews
  • 4 likes

So far so good

published

The transaction was quick and the connection so far is fast and stable. No issues whatsoever and the company was very easy to dealt with and they will follow up to make sure your a happy customer.

Value for Money
5/5
Incentivised Review No
Aqua Mobile
Paul R.Aqua Mobile

Hi Toni,
Great to hear the setup and connection process was nice and easy.
Cheers!
Paul R

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Muhammad Bilal Madni
Muhammad Bilal Madni Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Great Customer service.

published

I really appreciate Paul Robertson's in setting up and connecting!

Paul help me sign up with a service .

He constantly updated which is really appreciated!

Highly recommend Aqua mobile to anyone looking to give a try to a great value

Paul, thanks again! I am referring you to all my friends and family members.

Value for Money
5/5
Customer Service
5/5
Aqua Mobile
Paul R.Aqua Mobile
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Internet Service Providers

Find out how Aqua Mobile compares to other Internet Service Providers

Know better, choose better.

Compare all

Just signed up and very happy with the Speeds

published

Called up at 12 noon to sign up and my internet was up and running at 2pm today.
Very prompt service with all conditions outlined over the phone during the application.
So far so good, speedtest shows 105.57/37.87. Lets see how it performs during peak hours but I'm very happy so far.

Value for Money
5/5
Incentivised Review No
Aqua Mobile
Paul R.Aqua Mobile

Hi,
We're happy that you're happy, we continuously strive to serve you better.
Cheers !!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Ngoc Thuong Nguyen
Ngoc Thuong NguyenMetropolitan Adelaide, SA

Setup takes sometimes as it is PPPOE with username and password.

published

Support is excellent. Guys there are willing to support you anytime
However it needs PPPOE setup, which might be troublesome to somebody
I never did it myself and took me couple hours to find out how to change PPPOE on my modem

Incentivised Review No
Aqua Mobile
Paul R.Aqua Mobile

Hi Ngoc,
Great to hear we got you up and running nice and fast and the service is working as we both expect.
Cheers!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Excellent Customer Service

published

Flawless customer service! I really appreciate Paul Robertson's help in setting up and connecting!

It was a slightly different process to sign up with a service rep calling you to confirm all details rather than an online platform but you'll get used to it quickly once you start to talk to Paul.

He ensures that you are constantly updated which is really appreciated!

Highly recommend Aqua mobile to anyone looking to give a try to a great value provider!

If you see this Paul, thanks again!

Value for Money
5/5
Transparency
5/5
Aqua Mobile
Paul R.Aqua Mobile

Hi Vic
We are so glad that you joined our AQUA family! Kindest,
Cheers!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Internet Service Providers

Find out how Aqua Mobile compares to other Internet Service Providers

Know better, choose better.

Compare all
G-rig
G-rigSouth East Queensland, QLD

Quick connection and great local support

published

Decided to sign up with AQUA Mobile for their NBN 50/20 Plan, taking advantage for the promo deal $50/month for the first 9 months. Excellent value. Paul and the team made the transition easy and was switched over in a couple of hours. Speeds seem good at ~52-53Mbps down/18Mbps up. Seems like the vocus network has improved (but still would depend where you live and your infrastructure with whoever you go with).

Value for Money
5/5
Transparency
5/5
Aqua Mobile
Paul R.Aqua Mobile

Hi G rig,
I really appreciate you taking the time to share your feedback.
Cheers !!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Filipe Melo
Filipe MeloDarwin, NT

Good value nbn

published

Recently signed up Aqua Mobile for nbn on a promo giving 9 months discounted and have found the internet to be reliable and speeds being as advertised. Great value nbn provider, would recommend.

Value for Money
5/5
Incentivised Review No
Aqua Mobile
Paul R.Aqua Mobile

Hi Filipe,
It's a pleasure serving you. Thanks for placing your trust in us.
Kindest,
Paul R

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Incredible local support, fast connection

published

Very reliable network, on the vocus network. Peak evening of 52/18, far beyond my expectations especially at the price point.

Not to mention very speedy connection (within hours) and local support

Value for Money
5/5
Transparency
5/5
Aqua Mobile
Paul R.Aqua Mobile
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aqua Mobile

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Aqua Mobile representatives

Aqua Mobile

Details

Compare all 5 Aqua Mobile
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$69.00$79.00$99.00
Promotional Monthly Price $39.00$49.00$50.00$79.00
Promotional Offer

Promotional Monthly Price is for the first 9 months, then reverts to standard pricing. 1 Month Risk Free Trial.

Promotional Monthly Price is for the first 9 months, then reverts to standard pricing. 1 Month Risk Free Trial.

Promotional Monthly Price is for the first 9 months, then reverts to standard pricing. 1 Month Risk Free Trial.

Promotional Monthly Price is for the first 9 months, then reverts to standard pricing. 1 Month Risk Free Trial.

Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps20 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Compare all 5 Aqua Mobile
Visit official website

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(829)
Mint Telecom

Mint Telecom

4.9
(416)
MATE

MATE

4.5
(2,414)
Internode

Internode

4.1
(2,219)
Harbour ISP

Harbour ISP

4.0
(1,454)
OptiComm

OptiComm

4.0
(444)
OntheNet

OntheNet

4.6
(54)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.