Follow up service is terrible!
The unit was purchased 18 months ago with no issues and worked well to our expectations. After smelling gas leak late one evening, I was eventually advised by gas authority workers that the hot water service was faulty and had to be disconnected. I contacted Aquamax service department regarding repair and was advised that the item was no longer under warranty as the 10 year warranty was on the 'drum' only. They offered to repair/replace the faulty part for $600 plus labour. I contacted RACV Emergency Home Assist who advised that they could ...replace the part for around the same price, but that I had a claim under VCAT as this part was faulty, not damaged or affected by 'wear and tear'. I therefore contacted the Aquamax again to advise that I was submitting a claim under VCAT and had a written report from a qualified gas plumber stating the unit was faulty and illegal to use. I had a call back within the hour from the Aquamax stating they were prepared to fix the unit - I had it replaced and working by the end of that day. Unit worked well to our expectations prior to this incident. Disgraceful that you have to threaten with VCAT to get reasonable service and/or repairs under their warranty.
Worked fine for a month.........
Had an Aquamax 200 for 16 years or so and I think the pilot went out once or twice in huge windstorms. Otherwise as reliable as a politician telling lies.
So I replaced it with a new G390SS which I understand is essentially the identical unit with a different mixing valve with a lower hot/mixed water outlet.
Fired it up and thought no more about it till a few days ago - no hot water. Huh!? Had a look and saw no pilot flame, so went through the simple procedure to re-light, which it did instantly. Only problem was that the pilot went o...ut as soon as I released the knob. AHA! - Must have a thermocouple problem, that could be the only thing. These are usually totally reliable, but could be considered a cheap consumable. Tested the thermocouple and found it to be working perfectly. So gave the thermostat/gas valve a few taps with a rubber mallet, hoping to free up the plunger which might have stuck, but no joy. The thermostat/gas valve is the only "moving" part in the entire simple system, so had to replace the entire thing. The unit is now operating again with the new valve.
I recently purchased a Aquamax 390 ss and it had developed a minor internal leak. I spoke to Aquamax customer care on the Thursday afternoon and were very helpful. They sent a technician very promptly(on Saturday) of whom was also very helpful and fixed the problem without charge , under warranty.
Professional prompt service from both the service centre and the tradesman.
Just had a new Aquamax Hot Water System installed and i'm very impressed with it, there is more than enough hot water for me the gas consumption is excellent its a 5.3 star energy efficient Hot water system. The guys at veekenplumbing.com.au were excellent they recommended it to me. Very happy with everything from wo to go.
Cost effective unit, running costs, performance
Poor Product with Poor Warranty
I have an 18 months old Aquamax Solar / Electric Hot water service which developed a water leak from the heater element seal. I contacted Aquamax for a warranty claim only to be informed the warranty was only 12 months and the element was not covered. I consider this period of warranty to be very poor indeed as hot water services are expected to last a long time and 12 months warranty offered by Aquamax reflects badly on their product which must be of very poor quality otherwise the Manufacturer would be prepared to back their product with a decent warranty...I would never buy another Aquamax Product and I advise potentual buyers to always research the product first..
Poor Quality with a Poor Warranty
Just after a year I had the same thing happen one morning BANG, been just passed the year warranty (like days!) I rang Aquamax and was told it was most likely the value and the seal had broken down because our water pressure in our area being stronger than the specs for the unit (GREAT) she recommended we install a pressure limited before we installed the new value (Would have been useful info to know before the unit went in!) Aquamax wouldn't cover the part or plummer but sent a plummer very quickly to fix unit think it was about $200. We hav...e also had the pilot go out suddenly seems to have been fixed now after I cleaned every part back to brand new (Air Blew, Vacuumed, Wiped). LIKE a few of the other posts we installed the Aquamax unit to replace a fully functioning 20+yr old unit that was internal but never gave us or the previous owner any troubles. I would not buy any Aquamax product again. Scald Proof Setting, Never runs out (even with the Kids). BREAKDOWNS - Lack of info at time of install/servicing costs.
AQUAMAX Customer Service is Disgraceful!
It is very important that all potential customers of AQUAMAX be ware that they will sell you anything and be nice as long as you are paying them to come out. As soon as something doesn't work or there is an issue with the service or product failing they will refues to help.
The lady who answers the phone is rude and will not do anything to help.
We paid $130 for a service and replacement of valve. It immediately caused a banging noise from the hot water unit. This now occurs when using dishwasher, washing machine everything! It was not a ...coinicidence as they say. Whatever they did caused this to happen. They denied all responsibility even though we never had this problem before and it started occuring immediately after they serviced the heater. I strongly urge you to never use AQUAMAX!
After our Aquamax hot water unit developed a leak rang Aquamax as the unit was only 3 years old. Instead of sending a service person to check what the problem was they fobbed me of with a story about the tank not been installed correctly. They haven't even looked at the unit!!!!
Poor customer service
12 months old Aquamax G270VE Pilot light goes out- windy or not. Unit leaks water from inside
Currently before South Australian Consumer Affairs.
Cyclone proof Aquamax G270VE pilot light goes out 5-6 times a day or may be ok for a couple of weeks. Plumber claims unit is ok. It is leaking water inside, continuously blows out and is hard to re-light. AQUAMAX G270VE installed by Adelaide 5 star plumbing south australia is a waste of space and money and the lack after sales service by five star plumbing is a disgrace. 5 star plumbing are not to be dealt with. They won't honour the products they sell.
Very bad warranty and excuse after excuse by Adelaide 5 star plumbers South Australia.
This is the second Aquamax I have owned. Previous one AquaMax 200 16 years of service then the thermocouple went on the fritz.It was not worth replacing a second time as the as the new unit promised to save me some dollars. So far so good.
Extremely good recovery and easy install and adjust. Clear view of the burner and pilot compared to the old unit. No fuss. Even looks good, not that it matters much.
AVOID THIS UNIT. The unit is faulty. The company does not address issues, such as the pilot light, but blames the gas providers (which we know were not responsible).
it is fine when, or IF it works
We replaced an old hot water system which was about 18-19 years old (and which was still running).
A few weeks after its installation the pilot light went off. We phoned AquaMAX. [name censored] from AquaMAX said, that it was problems with the gas company, and not the unit. We re-lit the pilot light. It went off another 3-4 times - once a week. It seemed to run fine for another 10 months. On 27 December it went "bang". Water spewed everywhere. It is still under warranty and they can't/won't do anything for a few days!!
As stated above very happy with the fact its aussie made, and so far it never seems to run cold, even after the family all have showers. Wish it did come in a larger capacity, as whilst the family grows, im sure we will be running out of hot water. Definitely recommned this hot water system. And its definitely value for money.
Very happy with the fact its aussie made, and so far it never seems to run cold, even after the family all have showers. It was recommended to me from a few plumbers i know, and im glad i listened to them.
Wish it did come in a larger capacity, as whilst the family grows, im sure we will be running out of hot water.
Excellent unit. 2nd AquaMax I've had (different houses). Wouldn't look anywhere else now. Excellent warranty (not that I've used it). Really fast to heat up if needing almost continuous hot water supply.
Fast, never ending supply of hot water. Mixer feature is unbeatable. Easy to operate. Small footprint
None that I can think about.
The pilot light went off without any reasons when it was 10 months old but I did not take any action because I thought it was due to heavy wind. Since then, the pilot light would go off about once a fortnight, so I made a call to AquaMAX but was told that it was 24 days beyond the 12 months warranty, so I would have to pay all of costs etc. My experience is that AquaMAX is not as good as my old Rheem which served me more than 17 years without any problem. I was told they had many happy customers and so it seems they don't care about the problem I experienced.
Works excellently for the first ten months.
The pilot light goes off without any reasons.
We have had this unit for about 12 months now and have never run out of hot water. Seems to be very efficient for a gas heater. It wasn't the cheapest unit around but also wasn't the dearest either. Highly reccommended.
Solid Build, Efficient, Heaps of storage
Not much but I wish it was Solar Powered
this is a great hot water system we have had one installed here at muy home for just over 3 months now and not like other the hot water runs out pretty fast and uses lots of power but with this not only that is a 5 start energy rating but your saving money every time it heats up this is great as we have 8 people here in our home and not once this has run out of hot water this system should be in every home i give this a 10 out of 10 this is one great system with no regrets
that theirs always hot water
that i agree that its not solar powered
Would only buy AquaMax brand in future other steel liners just dont last compared to the AquaMax stainless steel liner. The quick recovery is an excellent selling point and is cheap to run on Natural gas.
February 5th 2018 Update: These really are EXCELLENT GAS HWS .
This HWs supplies water at 72c all the time. I dont fiddle with the mixer- I leave it on max heat , minimum supply. Some of you may NOT have followed the directions to use this- You CANT just twiddle the knob with the screwdriver - you follow a set of steps.
Mine went out in...
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Questions & Answers
Hi, My Aquamax 205 burner stays on heating the water non stop so the relief valve keeps discharge hot water every 1-2hrs. how do i fix this? (relief valve already replaced)
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