Reviewer Photos & Videos
Cannot believe the 5yr old left side canopy window exploded
After reading reviews and my local FB page notified me that my ARB Ascent left side window self exploded and apparently known to happen! I had NO idea.
I bought my BT50 new 5 years ago, left side canopy window exploded everywhere in my driveway. Was told I'd have to wait 6 weeks for a replacement and now discovered that half the roof has sunken in! So it looks like a new canopy not just window replacement. And going to cost me my excess. So not happy!
Has anyone else found that when their ARB Ascent canopy window self-exploded the canopy roof also got sucked in?
Exploding rear canopy glass club
2015 Dmax with accent canopy
Went to open the rear canopy today the same way i always do , its 5 years old , when it exploded with bits landing up to 4mtrs away . I rang ARB and the salesman didnt seem to interested and said it happens sometimes and maybe i opened it crooked or something , it was then i told him that while the glass was still on the ground it was still popping and breaking into smaller bits and no it wasnt my fault .
got no joy from them and a new rear window $612 .
Wont be recommending ARB canopies ever again and now regret past recommendations to friends
Left my Navara in worse state before it entered shop
ARB may be good at doing up bolts on suspension but when it comes to the rest of the vehicle, forget it!
After having my suspension completely changed over to Old Man Emu the following problems came up:
1. Wheel alignment was way off and steering wheel was way off centre
2. VDS and anti slip lights came on
Took it back to ARB two more times for them to attempt the wheel alignment and erase VDS codes. Still failed the wheel alignment and steering wheel position. Then continued to tell me it was a sensor issue and i had to take it to NIssan (the...y put it in the too hard basket in my opinion). Took Navara to Bridgestone who fixed the wheel alignment properly and reset the steering wheel position and codes. Am happy with the driving feel now and no longer fighting the steering constantly. If you are looking at getting suspension done and want the brand ARB offer, I suggest buying the parts from them and taking it to a business that knows more than just being able to tighten a few bolts up.
Another member of the ARB exploding window club
What can you say, 2 side lifting windows within 10 weeks at of a cost of over $1000 not much.
It is quite disappointing to receive the same response as most in this post, unacceptable in my regards.
Have had a gut full of these large corporations worrying more about their stock holders and returns than the customer off the street who pays good money for what I now consider a poorly produced product.
Did ask the question about how hard the window has been to close, using the struts provided.
Response " That's the struts they come with ".
Zero customer service.
I Ordered a canopy on the 2nd December and bull bar and was told I would be contacted for a date to fit the products to my Hilux. Nobody contacted me. I went through the store to see the progress of my order early January and yes the order was in the system but no date was set to fit the products. Early February was my date to get everything fitted. I Took my car on the 3rd of February and the bull bar was not painted as ordered so could not be fitted. I was given another new date of March to have the bull bar fitted and told the sales consulta...nt this was not acceptable and he could not care a less and said he’d get back to me. He got back to me early March and said the bull bar is ready to be fitted. Other than the original sales guy all others where rude and know nothing about customer service. ARB has a great marketing tactic but zero customer service skills. I’m hearing this from many people. Wake up ARB
After some very detailed and unbiased help, I bought some gear for my land cruiser. I couldn’t pick my car up until 20 minutes after closing and not only did Blaine wait for me, he happily ran me through all my new toys. It was close to 6pm by the time we finished. Everything was installed beautifully and looked awesome. Thanks to Damien and Blaine for a great first time experience to 4wd. Anthony.
Another Classic Canopy glass explosion!
Was in our caravan this morning and heard a big bang. Went out to the car and the drivers side canopy glass has exploded. Rang ARB local store and they said it's not a common thing! Wow they've got that answer down pat now! $430 to fix. You would think after that many similar complaints on here and other forums you they might admit fault! Not looking after the shareholders ARB!!!
Exploding rear glass on classic canopy . how embarrassing.
Was at the service station when after putting something in the canopy fridge, the glass shattered in my hands half way down to close.
I couldn’t believe it. Glass everywhere with multiple cuts on hands and feet from when it fell. The sound was crazy loud and alerted a motor home couple on the next bowser who checked if i was ok. This issue really needs to be fixed by arb as it seems to be a common issue and is very dangerous. This was not an impact caused issue and nothing else was in tray. Not looking forward to sorting out replacement. Considering removing and replacing with hard top cover.
Ordered a canopy. Waited over a month. Finally got my car in for fitting christmas eve and received a call 1 hour later saying they got the wrong canopy for my car. Another 4 week wait to get another. I have planned an Australia tour at the end of January and needed the canopy. Now I'm stuck with no canopy, have to cancel all bookings for drawer installs and auto electrician, as I have already rented my house out and can't leave without the canopy im now left homeless if I can't find another company who can do it before. Very very unacceptable service. Now I hear about the glass breaking on these canopies and there is even a broken glass club maybe its for the best. ARB have lost me. I won't be back. SCREWED ME OVER BAD.
Ascent canopy glass window
I have owned the ascent canopy from new on my 2015 Ranger wildtrack, I find having the extra space in the back is fantastic for camping but last week the side window exploded for no apparent reason, I had parked in a car park with the canopy air vent open and on my return the back window had exploded it was witnessed by a elderly couple sitting on their verandah having a drink no more than 100 yards away, they said no one was around and they literally saw it explode, has anyone had any luck with an explanation fro. ARB as my local sore said that that's un heard off and unfortunately it's going to cost $410 to fix it? Cheers
Exploding Glass Club, Thanks ARB for the condescending comments
Once again another exploding glass for no reason on the back glass of the ARB assent canopy (not even two years). just can’t believe there is a club! Rang ARB main office and when I told him about this, he replied that the glass doesn't just explose, as its " safety"!!!!, something must have hit it.... I didn't want to insult my intelligence anymore with the sales pitch of how great ARB products are and that what I'm claiming is not true, but admitted it happened in the past models, not mine ... this guy needs to google ARB exploding glass !...!!!. BTW all I was asking for a non glass replacement, which he claimed was "illegal" wow....he was very disinterested, Customer service crap!!! The Glass is cheap Chinese product that they want $660 for the glass only , plus labour. Dont buy ARB canopy.
Nice product, however for the $10 more for the Grunt system I would suggest/recommend going with that as you don’t have to stuff around drilling holes and or changing out bolts etc.
System seems to work well so far.
Great value and quality
The ARB Nomad Check shirt appears great value at $79.00. I bought a red one from ARB Wentworthville NSW and am very pleased with the attention to details like strong button holes, extra heavy duty pockets akin to a jacket, very comfortable and warm material.
Hi. I went to arb 4 a winch fitting. Appointment was for 12.30. Two oclock they saw to the fitting. Over the next halfhour I developed food poisoning and became very ill (dodgy piece of fish). I spent some time vomiting in the shrubs. A kind gent brought me some water (employee). My guts were in turmoil so I went to ask 4 a toilet. Not 4 public I was told. Go down to the servo. But I cant make it. Go to the waiting room, was suggested. I did and same gent came and told me his boss said I could use their toilet. Ok. I finished and went back to w...aiting room. I was still vomiting. A kind girl got me a bucket and with mask on proceeded to sterilize the area I was still resting in (with mask and covid awareness,i was still in the room, vomiting in my presented bucket. In a bit, an upstart came and told me that it was not a good look on the showroom floor (I was in the waiting room still AND DEMANDED I vacate the premises and take my bucket with me. I left and sat on cold concrete outside untill my car was ready. That is the service of HOBART ARB. Not at all acceptable.
Wow can’t believe there is a club! Went to lunch on the weekend and was only away from my ranger for an hour, on returning my drivers side window on my canopy was shattered. Cafe had cameras and there was no one near the car while we were away! Rang ARB Albury and a very disinterested lady told me to bring the car in to get measured for a replacement! Customer service NIL!!!
Questions & Answers
So how many people have been successful in getting the rear window replaced after it explodes in there hand and it’s 1 month old. In the process now talking to arb.
Price to place my smashed rear canopy window on a triton d/cab 2006
Get an answer from our members
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