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ARB

ARB (page 2 of 4)

1.9 from 99 reviews · View Statistics
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Reviews

  • Product Quality
    2.0 (45)
  • Return Claim MadeYes (10) · No (38)
  • Customer Service
    2.2 (44)
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Steve C.
Steve C.Wimmera, VIC

ARB exploding glass

published

Guess I'm the latest victim.
Went to open my ARB canopy rear window today and it just exploded in my hand. Luckily no major injuries from it. No impacts to the glass or any reason for it to explode.
Sounds like a common fault?

Product Quality
1/5
Customer Service
1/5
Emerald
EmeraldCentral Queensland, QLD

ARB Ascent Canopy Rear door Exploding glass!!!!!!!

published

Went to open rear canopy glass doors door it exploded open!!! Not happy will attempt to get warranty but after reading the other hundred + comments this is not a winning issue I suspect

Product Quality
1/5
Customer Service
3/5
JS57
JS57Melbourne
  • 2 reviews
  • 3 likes

Exploding Ascent Canopy side widow.

published

Ford Ranger 2014 parked in driveway when for no reason the ARB Ascent Canopy side window exploded. With a bit of research it appears to be a very common problem. Arb advised they were unaware of any issues. 4 weeks to get a new one which is a pain in the A.

Product Quality
2/5
Incentivised Review No
Mal
MalCentral Queensland, QLD
  • 2 reviews
  • 1 like

Exploding canopy glass.

published

I guess I am now in the ARB canopy glass exploding club. Just last week, while hooking up the trailer, the rear glass exploded for no apparent reason. The rear glass was open at the time. While I suffered some minor nicks and cuts to my right arm, I am on blood thinners, luckily nothing major.
Does ARB know how dangerous this or don't they care ?

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Alli_Oliver
Alli_OliverMetropolitan Adelaide, SA
  • 14 reviews
  • 13 likes

I would rate 0 stars if I could

published
Product Quality
2/5
Customer Service
1/5
Brett
BrettSouth East Queensland, QLD

Canopy Exploding Glass

published

New near ARB glass fitted to my D22 canopy. Went to close the lid and it exploded in my hands.
They said not under warranty because I fit it myself and I probably did it wrong.

I will not buy another or rep their brand. All just overpriced Chinese garbage.

Product Quality
1/5
Customer Service
1/5
Patrick Carey
Patrick CareySouthwest, VIC

ARB Bullbar Too Heavy for Amarok

published

We had an ARB Sahara bullbar fitted to our 2016 Amarok. I would not do it again. It is too heavy for the vehicle which now has a shudder running through it on most bumps. I would take it off but that is going to cost more money as a new front panel has to be fitted and painted. The only response from ARB was that we should have upgraded the suspension at a cost of a few thousand dollars!!

Product Quality
1/5
Customer Service
1/5

Yet another ARB exploding glass rear window.

published

This is the second rear ARB canopy window that has exploded for no reason in 2 months. The second time I was standing at the rear of vehicle when it happened. Lucky to not get a piece of this very sharp glass in my eye. A piece cut my chin. Something needs to be done about this before someone does loose a eye. ARB refuse to acknowledge there is a issue and refuse to replace under warranty.
Rude ARB staff and I will take my business elsewhere in future having been a loyal customer for many years with fully optioned vehicles all using ARB products.

Product Quality
1/5
Customer Service
1/5

ARB Accent Canopy rear window breakage

published

I have had two rear windscreens of my ARB Accent canopy break in 6 months for no reason - the car was parked in a garage both times. ARB refuse to cover on warranty despite a Google search showing breakage for no reason to be common. I am very disappointed in ARB and expected a much better product and a much better warranty service from them.

Product Quality
1/5
Customer Service
1/5
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ARB canopy glass exploding

published

just had my canopy glass explode , the second one in three weeks
please be aware that ARB refuses to warrant their product
i am taking the matter up with Consumer Protection and would encourage others to do the same
i would like to point out that i am a Glazier with 30 years experience and a business owner in the glass industry
please do insist that ARB replace your canopy glass under warranty as there is clearly a fault in the manufacturing process

Product Quality
1/5
Customer Service
1/5
Craig
CraigHobart, TAS

Exploding Glass April 2020

published

Looks like I just joined the ever increasing line of customer’s with rear glass exploding. It literally shattered in my hand and spread across the road and footpath. I just stood there in disbelief. No help from ARB. Just $1100 and 3 week wait to replace it. Cleaned up best I could but still getting glass splinters in my hand 4 days later. There was hundreds of tiny bits.

Product Quality
1/5
Customer Service
1/5
Adam
AdamGreater Melbourne (Outer), VIC
  • 4 reviews

ARB ascent canopy

published

I have had an ARB ascent canopy on my ford ranger since new, it looks great, easy to use with central locking and just having to press a single button to release the side windows or back window is extremely easy. The only downside I’ve experienced is leaking through the back window seal (the seal that is actually under the aluminum window frame) it has started to perish and I imagine changing it would be more hassle than it’s worth, so I will probably sikaflex around the frame, inside and out.

Happy with the product overall, I will get a full aluminum canopy on my next vehicle, however if you’re in the market for a tub canopy, I think these are the pick of the bunch

Product Quality
4/5
Customer Service
4/5
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Cheryl Nicholls
Cheryl NichollsEyre Peninsula, SA
  • 2 reviews
  • 1 like

rear glass of canopy on tailgate

published

vehicle sitting in driveway and rear glass tail gate of canopy exploded sending glass all over the area. Lucky no one was near the vehicle. Shame on you ARB if you are aware of this issue and not letting your customer know.

Incentivised Review No
Return Claim MadeNo
Store LocationBeck Motors
Nat
NatPerth, WA

Exploding Glass Jan 2020

published

Standing along side vehicle with ARB 2 yr old canopy, rear glass tailgate open when it exploded showering glass in a 2 meter radius can't believe this is acceptable someone is going to get seriously hurt
Rang consumer affairs who acknowledge it does happen, no one hurt no action required, WORK THAT OUT

Product Quality
1/5
Customer Service
3/5
Domenic  Mazzei
Domenic MazzeiSydney, NSW
  • 2 reviews

Excellent product

published

Have just fitted an alloy bull bar from arb Morebank 103 Newbridge rd could not be happier with both the product and service anyone thinking about fitting a bull bar or any ARB accessories for that matter I would recommend them

Product Quality
5/5
Customer Service
5/5
Paula
PaulaSoutheast, SA
  • 2 reviews
  • 1 like

Arb ascent canopy pop out window (not lift window

published

Window failure Latch broken again. ARB said pop out window must be closed while driving . It is disappointing and annoying. I would not recommend ascent canopy especially one with pop out windows

Incentivised Review No
Return Claim MadeNo
unsatisfied customer
unsatisfied customerSouth West, WA
  • 2 reviews
  • 1 like

ARB Mandurah

published

Not open on time had to wait.Job card wasnt ready so i assume i wasnt expected that day (they forgot i reckon)Was told i would get a call when car was ready dropped of at 8am for a set of rear springs (2 hours work at best) i rang at 4.30pm because they close at 5pm.Car was ready when i got there all day to fit a set of rear coil springs not good service i cant believe you need the vehicle all day for a two hour job.I was asked to give feed back via the handout they gave me but wouldnt work on the Web site (weird)Staff were friendly enough just a bit disorganised.

Peter

Product Quality
3/5
Customer Service
2/5
Full time traveller
Full time travellerSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Sydney Artarmon - Worst Store Ever!!!

published
Product Quality
1/5
Customer Service
1/5

Emergency services looked after

published

If you are Defence or Emergency services ARB Elizabeth will appreciate your service with a discount - Defence and Emergency services if your adding to your 4WD see ARB Elizabeth first

Product Quality
5/5
Customer Service
5/5

Yes.... Yet another exploding ARB rear canopy window

published

It would appear that the back window of the ARB canopy does in fact shatter and explode for no reason. We have footage on our surveillance camera showing the explosion at precisely 6:00 am with absolutely no reason for it to shatter. It would appear we are not the only people scratching our heads by what has happened to the canopy.

Incentivised Review No
Return Claim MadeNo
Lee
LeeCentral West, NSW

ARB side steps for BT50 2010.

published

I found this product to be substandard, it is seated far too high from the ground to be actually used as side steps, thus requiring an extra wide gait to be able to enter and exit the vehicle. When issue was brought to customer service attention, they claimed it was not a manufacturer's fault but a purchasers error. While it may not have a manufactured fault it clearly has a design fault, I find this issue is only with this model as all other ARB Mazda side steps sit below the door sill, as these perhaps should. After spending $1500 for this product I'm left with a dud car and an empty bank account.

Product Quality
1/5
Customer Service
3/5
SP
SP
  • 7 reviews
  • 6 likes

Yes.. Another exploding canopy glass

published
Incentivised Review No
Store LocationARB dealership.. but not relevant as this appears to be a design issue.
Adam A
Adam ASydney, NSW
  • 4 reviews
  • 6 likes

ARB canopy leaking

published
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Product Quality
2/5
Customer Service
3/5
leaney
leaneySouthern and Hills, SA
  • 2 reviews
  • 2 likes

Expensive junk

published

Today, while Ute not in use, the rear glass of my ascent canopy exploded all over the footpath and road. I was in a shop buying my lunch. Some glass fell into the tub. Nobody was near the Ute fortunately. Now driving with plastic taped on until I can get this sorted.
Canopy initially leaked like a sieve until I siliconed and taped all joins.
Rear lock has stopped working three times so far. Servo’s and switches faulty.
This canopy cost a lot of money and so far I’ve had a problem every six months.

Product Quality
2/5
Customer Service
3/5
Disgruntled
DisgruntledCentral Highlands and Goldfields, VIC

ascent canopy

published

paid top dollar to get the best available.First rain water in both sides between wheel arches and tailgate.window does not seal onto tailgate can see daylight .ARB Shepparton had me spend half a day while they checked it .They said we will try to chanange the seals and thats all we can do. Got a call today that they have the new seals but cant fit you in for 4 weeks. Maybe time for ombudsman. Goning away late July August. No recommendations here

Product Quality
1/5
Customer Service
2/5
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