Reviewer Photos & Videos
ARB exploding glass
Guess I'm the latest victim.
Went to open my ARB canopy rear window today and it just exploded in my hand. Luckily no major injuries from it. No impacts to the glass or any reason for it to explode.
Sounds like a common fault?
ARB Ascent Canopy Rear door Exploding glass!!!!!!!
Went to open rear canopy glass doors door it exploded open!!! Not happy will attempt to get warranty but after reading the other hundred + comments this is not a winning issue I suspect
Exploding Ascent Canopy side widow.
Ford Ranger 2014 parked in driveway when for no reason the ARB Ascent Canopy side window exploded. With a bit of research it appears to be a very common problem. Arb advised they were unaware of any issues. 4 weeks to get a new one which is a pain in the A.
Exploding canopy glass.
I guess I am now in the ARB canopy glass exploding club. Just last week, while hooking up the trailer, the rear glass exploded for no apparent reason. The rear glass was open at the time. While I suffered some minor nicks and cuts to my right arm, I am on blood thinners, luckily nothing major.
Does ARB know how dangerous this or don't they care ?
I would rate 0 stars if I could
I wanted to give some feedback regarding our recent experience at ARB Elizabeth.
After a lot of consideration, we decided to invest in a bulbar and winch for our Land Rover Discovery. My husband went to the store to enquire about this, and was served by the rudest most unhelpful man (he didn’t get his name). My husband didn’t know exactly which winch he wanted , and asked advice, only to be belittled, presumably because he didn’t have the knowledge of the sales person. I thought the role of the sales person was to offer advice and make reco...mmendations. When my husband dropped the car in for the fitting, he said “I’m dropping my car off for a bulbar and winch”, to which the salesperson said “Oh, we’re doing a winch too, are we?”, as if it was a huge inconvenience to do this ‘extra’. That was my husband booked in the first place, so why didn’t they know they were fitting a winch??? And if he didn’t clarify, I assume it wouldn’t have been done. When my husband piked the car up, [name removed] did the handover. After my husband paid, [name removed] said to him “I’m not going to bamboozle you with information, the instruction book is in the car”. This is absolutely disgraceful customer service. We had just spent $4200, and he was not even willing to spend 10 minutes to go through the basic operation and safety instructions for the winch. When he returned home, my husband invited a friend (who thankfully has a winch on his car, and had some knowledge) to come and have a look. One of the first things he asked was “Has the rope been tensioned”. We have since found out this is quite important to do with a new winch. Nothing was mentioned about this on handover.
Canopy Exploding Glass
New near ARB glass fitted to my D22 canopy. Went to close the lid and it exploded in my hands.
They said not under warranty because I fit it myself and I probably did it wrong.
I will not buy another or rep their brand. All just overpriced Chinese garbage.
ARB Bullbar Too Heavy for Amarok
We had an ARB Sahara bullbar fitted to our 2016 Amarok. I would not do it again. It is too heavy for the vehicle which now has a shudder running through it on most bumps. I would take it off but that is going to cost more money as a new front panel has to be fitted and painted. The only response from ARB was that we should have upgraded the suspension at a cost of a few thousand dollars!!
Yet another ARB exploding glass rear window.
This is the second rear ARB canopy window that has exploded for no reason in 2 months. The second time I was standing at the rear of vehicle when it happened. Lucky to not get a piece of this very sharp glass in my eye. A piece cut my chin. Something needs to be done about this before someone does loose a eye. ARB refuse to acknowledge there is a issue and refuse to replace under warranty.
Rude ARB staff and I will take my business elsewhere in future having been a loyal customer for many years with fully optioned vehicles all using ARB products.
ARB Accent Canopy rear window breakage
I have had two rear windscreens of my ARB Accent canopy break in 6 months for no reason - the car was parked in a garage both times. ARB refuse to cover on warranty despite a Google search showing breakage for no reason to be common. I am very disappointed in ARB and expected a much better product and a much better warranty service from them.
ARB canopy glass exploding
just had my canopy glass explode , the second one in three weeks
please be aware that ARB refuses to warrant their product
i am taking the matter up with Consumer Protection and would encourage others to do the same
i would like to point out that i am a Glazier with 30 years experience and a business owner in the glass industry
please do insist that ARB replace your canopy glass under warranty as there is clearly a fault in the manufacturing process
Exploding Glass April 2020
Looks like I just joined the ever increasing line of customer’s with rear glass exploding. It literally shattered in my hand and spread across the road and footpath. I just stood there in disbelief. No help from ARB. Just $1100 and 3 week wait to replace it. Cleaned up best I could but still getting glass splinters in my hand 4 days later. There was hundreds of tiny bits.
ARB ascent canopy
I have had an ARB ascent canopy on my ford ranger since new, it looks great, easy to use with central locking and just having to press a single button to release the side windows or back window is extremely easy. The only downside I’ve experienced is leaking through the back window seal (the seal that is actually under the aluminum window frame) it has started to perish and I imagine changing it would be more hassle than it’s worth, so I will probably sikaflex around the frame, inside and out.
Happy with the product overall, I will get a full aluminum canopy on my next vehicle, however if you’re in the market for a tub canopy, I think these are the pick of the bunch
rear glass of canopy on tailgate
vehicle sitting in driveway and rear glass tail gate of canopy exploded sending glass all over the area. Lucky no one was near the vehicle. Shame on you ARB if you are aware of this issue and not letting your customer know.
Exploding Glass Jan 2020
Standing along side vehicle with ARB 2 yr old canopy, rear glass tailgate open when it exploded showering glass in a 2 meter radius can't believe this is acceptable someone is going to get seriously hurt
Rang consumer affairs who acknowledge it does happen, no one hurt no action required, WORK THAT OUT
Have just fitted an alloy bull bar from arb Morebank 103 Newbridge rd could not be happier with both the product and service anyone thinking about fitting a bull bar or any ARB accessories for that matter I would recommend them
Arb ascent canopy pop out window (not lift window
Window failure Latch broken again. ARB said pop out window must be closed while driving . It is disappointing and annoying. I would not recommend ascent canopy especially one with pop out windows
Not open on time had to wait.Job card wasnt ready so i assume i wasnt expected that day (they forgot i reckon)Was told i would get a call when car was ready dropped of at 8am for a set of rear springs (2 hours work at best) i rang at 4.30pm because they close at 5pm.Car was ready when i got there all day to fit a set of rear coil springs not good service i cant believe you need the vehicle all day for a two hour job.I was asked to give feed back via the handout they gave me but wouldnt work on the Web site (weird)Staff were friendly enough just a bit disorganised.
Sydney Artarmon - Worst Store Ever!!!
My wife & I paid $5,500 for 2 Recaro Seats to be fitted to our vehicle by ARB Artarmon store in Sydney. When my wife picked up the car from Artarmon, the rude little excuse for a salesperson insisted that my wife fully pay for the installation before he allowed her to even see the installation work which was done. We later found out why. Because when my wife, who is 172cm tall, tried to adjust the seat to the correct height she found there was no adjustment available and she was simply told by this rude little man, to "just sit on a pillow, l...ike his mum does". My wife told him that this is totally unacceptable for seats she had just paid $5,500 for and that he will need to rectify the installation. He told her he can`t and that she will have to come back another day because he has to order other parts for the baseframe of the seats first and that he will let her know when the parts come in. Guess what? We waited 2 weeks and he never rang back. I then rang and emailed ARB Artarmon a number of times to get this sorted out and then have the seat installation re-certified by an engineer once they fixed their stuff up. In the end, they weren`t prepared to have their work re-certified and they weren`t responding to my calls and emails anymore. So I just took it to proper professionals and had the installation fixed elsewhere, as we definitely didn`t trust that ARB were capable of doing the work properly. So beware, DO NOT GET ANY WORK done at ARB Artarmon Store!!
Emergency services looked after
If you are Defence or Emergency services ARB Elizabeth will appreciate your service with a discount - Defence and Emergency services if your adding to your 4WD see ARB Elizabeth first
Yes.... Yet another exploding ARB rear canopy window
It would appear that the back window of the ARB canopy does in fact shatter and explode for no reason. We have footage on our surveillance camera showing the explosion at precisely 6:00 am with absolutely no reason for it to shatter. It would appear we are not the only people scratching our heads by what has happened to the canopy.
ARB side steps for BT50 2010.
I found this product to be substandard, it is seated far too high from the ground to be actually used as side steps, thus requiring an extra wide gait to be able to enter and exit the vehicle. When issue was brought to customer service attention, they claimed it was not a manufacturer's fault but a purchasers error. While it may not have a manufactured fault it clearly has a design fault, I find this issue is only with this model as all other ARB Mazda side steps sit below the door sill, as these perhaps should. After spending $1500 for this product I'm left with a dud car and an empty bank account.
Yes.. Another exploding canopy glass
Driving in outback.. looked in rear vision mirror and spotted the remains of my rear lid of my ARB Canopy. Shattered into a million pieces. On this trip, saw dozens of others with same issue. Rural general stores/ servos reported it to be a common problem and sold heaps of duct tape. Someone suggested it could be a harmonics/resonance problem. The glass is only 4mm thick. I will contact fair trading to see if this has been reported as a consumer issue. I'm doing this review to add to the list in case sufficient evidence is gathered for futu...re action against the manufacturer. I believe the replacement cost is extraordinary.. ($635 fitted) I am also getting a quote for a customised poly carbonate replacement which might be a better option than OEM.
ARB canopy leaking
I purchased a classic plus canopy for a new Amarok in Feb 2018 and had ARB fit it. Within a month I had a rear strut replaced and over time I noticed a leak coming in from somewhere at the front nearside. I returned it to be serviced and ARB had the car all day. I was assured the problem was fixed. Sure enough next rain the same leak occurred. Again ARB took the car for the day and assured me again it was fixed. Again next rain same leak. After this ARB to their credit replaced the canopy with the top of the line Ascent canopy and I was assured...it could not leak as the canopy hangs over the tray. Sure enough first rain the same leak. When I rang ARB I was told it wasn't possible it couldn't be leaking. After assuring the rep it was I was then told it must be a fault with the utes tray. The ute is new, its done no four wheel driving or towing and hasn't been involved in any accidents. Further if there was an imperfection ARB had the canopy off three times and didn't notice a fault with the tray. Once again after having enough of wet stuff in the back of my car three months ago (4/2019) I booked it in again to be fixed and was told they didnt think they could fix it. The following week I cancelled the service as I saw no point in not having my car for the day for no result. So now I have a $4500 (fitted) canopy that leaks and fogs up so I cant see out the back. I've attached a short video showing the leak . The car was stationary, on a flat driveway and hadn't been driven. The rain was light. My advice would be there isn't much use paying top dollar for ARB canopies.
Today, while Ute not in use, the rear glass of my ascent canopy exploded all over the footpath and road. I was in a shop buying my lunch. Some glass fell into the tub. Nobody was near the Ute fortunately. Now driving with plastic taped on until I can get this sorted.
Canopy initially leaked like a sieve until I siliconed and taped all joins.
Rear lock has stopped working three times so far. Servo’s and switches faulty.
This canopy cost a lot of money and so far I’ve had a problem every six months.
paid top dollar to get the best available.First rain water in both sides between wheel arches and tailgate.window does not seal onto tailgate can see daylight .ARB Shepparton had me spend half a day while they checked it .They said we will try to chanange the seals and thats all we can do. Got a call today that they have the new seals but cant fit you in for 4 weeks. Maybe time for ombudsman. Goning away late July August. No recommendations here
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