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ARB

ARB

1.9 from 104 reviews · View Statistics
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Reviews

  • Product Quality
    1.3 (36)
  • Return Claim MadeYes (10) · No (30)
  • Customer Service
    1.6 (35)
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Reviewer Photos & Videos

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2 new roof top tent, 2 leaking tent !

published
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Product Quality
1/5
Customer Service
1/5
Adrian B.
Adrian B.Perth, WA

Tomorrow never came

published

Got dusted by ARB in Osborne park in 2014
Tried again to get a quote in 2021- No response
Get back to you tomorrow but tomorrow never came. My fault I didn’t confirm which tomorrow

Customer Service
1/5
Incentivised Review No

Safari Armax ECU sold and pushed by ARB

published

Safari ECU Looming to injectors failed while towing caravan. Better products available on market than this. Do your homework first.

Product Quality
1/5
Customer Service
1/5

ARB ASCENT CANOPY LEAKS!

published

ARB ascent canopy leaks!!. taken back to ARB 4 times and all they did was smear a ton of silicone over the head board and bolts.
Their canopies are overpriced and provide a poor product. I will NEVER buy ARB again!!

Incentivised Review No
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Exploding glass club

published

Rear canopy glass went with no explanation. I guess I’ll be having to fork out big money to get it replaced.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Outbackgirl
OutbackgirlFar West, NSW
  • 3 reviews

Cannot believe the 5yr old left side canopy window exploded

published

After reading reviews and my local FB page notified me that my ARB Ascent left side window self exploded and apparently known to happen! I had NO idea.
I bought my BT50 new 5 years ago, left side canopy window exploded everywhere in my driveway. Was told I'd have to wait 6 weeks for a replacement and now discovered that half the roof has sunken in! So it looks like a new canopy not just window replacement. And going to cost me my excess. So not happy!
Has anyone else found that when their ARB Ascent canopy window self-exploded the canopy roof also got sucked in?

Product Quality
1/5
Incentivised Review No

Exploding rear canopy glass club

published

2015 Dmax with accent canopy
Went to open the rear canopy today the same way i always do , its 5 years old , when it exploded with bits landing up to 4mtrs away . I rang ARB and the salesman didnt seem to interested and said it happens sometimes and maybe i opened it crooked or something , it was then i told him that while the glass was still on the ground it was still popping and breaking into smaller bits and no it wasnt my fault .
got no joy from them and a new rear window $612 .
Wont be recommending ARB canopies ever again and now regret past recommendations to friends

Product Quality
2/5
Customer Service
2/5
Paul
PaulSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

ARB North Lakes.

published

Up there with the worst customer service I’ve ever experienced. Despite ordering the parts several months in advance, paying a deposit, and being assured that it wouldn’t be a problem, the parts were not available on the appointment day. When I questioned why the parts weren’t available, the response was rude, dismissive and illogical. I only had a 1 week window of opportunity to get the parts fitted before starting a trip, so this was extremely disruptive to my plans. I was promised that they would get back to me by the following Tuesday (3 working days) to give me an update on the parts, that was over a week ago, and I have never been contacted. Very poor form.

Incentivised Review No

Classic canopy fault

published

Purchased new Navara NP300 in November 2019 from Beer Auto group fitted with classic canopy and roof bars. Found out several months later the swing up window at the front cannot be opened past the roof bar supports. (About 75mm)
ARB acknowledge the fault in writing but refuse to act because it's a design issue. The window is there to enable cleaning of the rear cab window but can't be fully opened to perform its designed function.

Incentivised Review No
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Eric
EricMetropolitan Adelaide, SA
  • 3 reviews
  • 8 likes

Covered in glass

published

I just had my rear classic canopy glass explode all over me as I went to close it!! How do I replace it and why should I this is extremely dangerous!?!

Incentivised Review No
Peter K.
Peter K.Metropolitan Adelaide, SA

Another exploding glass member.

published

Rear window on classic canopy just exploded while sitting in my car. ARB claims this is rare. Apprently not after reading post. I asked ARB in Morphette Vale why does this happen. Answer. Glass is a funny thing. Would not recommend as this is my second exploding glass on same canopy.

Product Quality
2/5
Customer Service
3/5
Not Happy
Not HappyHunter Region, NSW
  • 2 reviews
  • 1 like

Another member of the ARB exploding window club

published
Customer Service
1/5
Incentivised Review No
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Exploding Glass

published

Came back to my car & found the side glass shattered on my ARB Ascent canopy side window glass & thought someone had smashed it till a lady got out of her car & explained that it just exploded. After reading the reviews it’s obviously a very common problem that ARB will not warrant. I will call them but seems they just fob everyone off. It the Aussie thing to do ARB.

Incentivised Review No
Arthur.
Arthur. Metropolitan Adelaide, SA

Zero customer service.

published
Product Quality
2/5
Customer Service
1/5
Brendan A.
Brendan A.South East Queensland, QLD
  • Verified

Rusty Internal bracket's on the inside of brand new canoy(s) also powder coating issues etc, Pictures show it the best

published

Rusty Internal Brackets, Powder coating issues after second install under warranty, Wont extend warranty to when the final product is installed, 6 month off warranty straight away, same issues.

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Product Quality
1/5
Customer Service
1/5
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Questions & Answers

Racko
Rackoasked

Lock on rear of arb ascent not working. Sometimes whirring sound can be heard but doesn't unlock.

No answers
Daniel C.
Daniel C.asked

So how many people have been successful in getting the rear window replaced after it explodes in there hand and it’s 1 month old. In the process now talking to arb.

No answers
Steve
Steveasked

Price to place my smashed rear canopy window on a triton d/cab 2006

No answers
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