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ARB

ARB

1.8 from 122 reviews · View Statistics
See the Best Vehicle Accessories & Parts Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.8 (40)
  • Return Claim MadeYes · No (49)
  • Customer Service
    1.8 (37)
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David
DavidSouthwest, VIC

Terrible products and the worst costumer service in the world

published

Anything arb will let you down and when it comes time to get it fixed under warranty you will get stuffed around endlessly and no one will ever return your call as promised, enjoy the lengthy wait to get your issue solved

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGeelong & Kilsyth
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andrew
andrewCentral, SA
  • 5 reviews
  • 2 likes

The exploding window curse

published

had my ARB canopy installed 4 weeks ago,going into purchasing I new there was some exploding windows going on,thinking it wouldnt happen to me,but spoke to soon,went out to open my side window and bang it exploded near my face for know reason what so ever,i have contacted the ACCC for them to do an investigation this is not acceptable for the price you pay for them.

Product Quality
2/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationARB elizabeth sa
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The worst customer focused company I've ever had the displeasure of purchasing from.

published

Long wait times and not honouring promotions when stuff goes on sale before goods have been provided. I saw the bad reviews and thought they couldn't be this bad the local store was great to deal with the company itself is terrible. I'm a store manager and always honour promotions if we are unable to supply the products. Not to mention they provide a Web queries portal on their website and never respond to it even the most basic questions they won't bother to respond.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationKalgoorlie
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Customer Srvice is poor

published

BENDIGO ARB Kangaroo Flat

I dont normally review things but you need to know that Bendigo ARB customer service is very slow. I rang or emailed at least 8 or 9 times to get an update or to get paperwork they said was “on the way”. I had to initiate each contact. My contact was friendly but had to be phoned and emailed to get the job finished.

I needed to travel 100k each way over 4 different days for what they said would take one day as they were not organised.
They charged me hundreds over their quote saying that some other customers didn’t front and I needed to pay to extra to cover that and the engineers cost. Not my problem. Will not go back. Shame really as it is a great product and well engineered.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBendigo ARB Kangaroo Flat
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  • Verified

Quite possibly the most expensive heavy duty awning brackets on the market

published

I recently purchased some heavy duty awning brackets (stock code 1780390) to install an Ostrich Wing awning on my Troopy. Being the most expensive brackets on the market at $162:74 I thought they would be up to the job. However being the most expensive doesn't necessarily mean being the best and the brackets started to bend before I could even unfold half the awning. To say I am deeply disappointed is an understatement and I will never purchase another item from this company as long as I will live. I just hope the gas bottle holder I purchased actually is able to contain the gas bottle and not leave me in a situation where it allows the bottle to fall off the roof rack and ends up going through someone else's windscreen.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCockburn. Western Australia
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Elie N.
Elie N.Greater Melbourne (Inner), VIC
  • Verified

Clueless, Rude and unlawfully discriminatory!

published

Discriminated by staff. I was unlawfully ejected from the store and told I would only be served outside in the 35 degree heat. I mentioned that I was having trouble getting up a dirt road.

Would not help me with making a correct purchase...... just didn't know.

I will also be lodging a discrimination enquiry with the regulator.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationKilsyth, Victoria
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ARB Glass Rear Window Explosion

published

Rear ARB window exploded sitting in the driveway this afternoon! Looks like a common problem with ARB glass. $370 to replace. Any idea of an alternative? I’d give them a zero star rating if possible! Dangerous and no trust with the product now.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Cat
CatSydney, NSW

ARB glass explosion!!

published

Another Victim of ARB glass explosion!! Closing the back window down getting half way and exploded in my hands on side of busy road!! Bearing in mind it's not that old in our Amarok 17 series!! Cuts on hands, legs and arms!! Obviously it's something ARB need to look into as this is a hazard and needs to be reviewed!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Eric
EricHobart, TAS
  • 15 reviews
  • 14 likes

Often no Stock

published

I called ARB Hobart a few times lately looking to buy 4wd gear but each time they had no stock. I wanted a diff lock costing 1300 dollars but was told they'd been wiped out of stock and it would take 6 weeks to get one from Melbourne. Same for a tyre pump up kit and some other goods we wanted.
Sadly I bought these and more goods cheaper on line from Vic and they arrived in 2 days.
My family of 5 4wd nuts now prefers to shop on line given our recent dissapointments with ARB Hobart.
Come in...as a premier ARB outlet..it must be possible to get ARB stock. Other non-ARB outlets clearly can and will deliver in days...not weeks.
Such a sad outcome for a local business.

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
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Graham L
Graham LMetropolitan Adelaide, SA
  • 12 reviews
  • 22 likes

Ask for your parts they remove off your vehicle

published
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Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMorphett Vale South Australia
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Not Happy

published

Arb wheel arch flares, mudflaps not moved out to match flares would gladly have paid $100 more for them to do it while they had the wheels off.
Wheel nuts both rear were tensioned about right, both front were so tight I had to use 1metre of pipe on wrench to loosen them.
Not happy.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationCapalaba
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Refused LR tank install without $4k of Old Man Emu kit.

published

I have a 2021 Jimny bog stock and wanted to upgrade my 40L fuel tank to 80L. They refused to do it unless I spend an extra few thousand on off road suspension all round.

I don't go serious offroading. I want a LR just for more range. The design of the tank is no lower on the frame than the OEM tank. I refuse to believe adding the weight of a small child in the back requires new suspension. They are just upselling and pressuring people into getting products they don't really need.

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationKilsyth
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Adrian B.
Adrian B.Perth, WA

Tomorrow never came

published

Got dusted by ARB in Osborne park in 2014
Tried again to get a quote in 2021- No response
Get back to you tomorrow but tomorrow never came. My fault I didn’t confirm which tomorrow

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOsborne park
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Safari Armax ECU sold and pushed by ARB

published

Safari ECU Looming to injectors failed while towing caravan. Better products available on market than this. Do your homework first.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRockingham
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Exploding glass club

published

Rear canopy glass went with no explanation. I guess I’ll be having to fork out big money to get it replaced.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Page 1 of 2

Questions & Answers

Lindsay A.
Lindsay A.asked

My back windows expoded in the yard I was away y

No answers
Bert
Bertasked

Can anyone detail how to remove the lock tab from the lock body on an ARB 2018 Classic canopy. By the diagrams it separates after removing the screw but mine seems to be locked solid. Glued?? Thanks

No answers
Steve C.
Steve C.asked

Hi, I have an ARB Ascent Canopy with a roof tent mounted on too of a Ford Ranger. The tent is heavy, 100kg. On dirt roads I have blown two rear windows. Is there an alternative to the rear glass? Aluminium or perspex.

No answers
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