Reviewer Photos & Videos
ARB Canopy - Back window exploded when opened
Back window exploded when it was opened, Glass everywhere and all over my partner. No explanation and when ARB Canning Vale were called their response was, don't know... Now to pay another $700 for a replacement when clearly there is something wrong with these windows. After reading other reviews clearly ARB need to look after their customers and pay for replacement windows and not expect the customer to pay for an OBVIOUS design flaw
Dangerous, ARB back window exploded
ARB ascent canopy rear window exploded, for no apparent reason, parked at the time for about one hour, shattered glass thrown about 5 m, hate to be standing in front of it, rang ARB and was told it can't happen for no reason, well it did, now there out of stock, for some reason, I wonder what!!!
Springs sagged and tjm car outside the store and rep was organizing an account for the dealer
Purchased ome through the Toyota dealer in qld. I travelled from Brisbane to the Atherton tablelands and the rear springs had sagged very badly. I spoke to the local Toyota dealer and they were not interested. I spoke to the selling dealer and they pasted it off to arb. The arb dealer was not interested at all. I went back to Toyota and complained as I paid them for it all. While waiting for them to call back I went to another workshop to have a look and they advised me the springs needed replacement. The workshop I was at called the local arb ...store and they were also not interested and told me I would need to pay for it again and try and claim it back. The car at this stage had under 2000 km on it. I went to store to show them my invoice ect from the purchase and found a tjm rep in the arb store sorting out an account wth. I purchased a new set of springs from the mechanic who was trying to help and took springs back to Brisbane after my cape trip was done. Beware. There dealer doesn’t even trust the product and we’re not interested in helping me with my new car. Don’t bother buying through dealer as they past the buck also.
Great finish, not user friendly.
Classic canopies have useless grip "switch" type locks to the rear window. No actual handle. Not suitable to people with low grip or arthritic tendency. Solution please ARB.
Oldman emu springs sagged
Purchased ome 600kg suspension from Inverell 4x4 centre gave all specs to owner now springs have sagged ARB wont warrant never ever again absolutely disgusting customer service. Not once has the owner of store contacted me to resolve issues. The only time ARB head office contacted me was when i bagged them out on facebook. Car been back in shop 3 times for measurements and generally not doing much at all except for last visit where they swapped the springs from drivers side to passenger side and vice versa. Guess what springs are still the same absolute morons. Do not buy ARB .Absolutely the worst customer service I have ever experienced.
Should have known better
I’ve been into my local arb a few times, and every time I leave I tell myself I’m never going back. Well tried it again yesterday. Rude, uninterested and I get the feeling that if you don’t drive a Toyota or your not in there to spend a fortune, there’s no interest. So I went over to the tjm store, couldn’t have done more to help me, so they got my money. Arb you need to change your attitude.
Why so expensive?
Walked into the local ARB store today for a Quote on a bullbar for my new Ranger.
I was keen on the Ally bullbar & expected around $2.5k for it.
$3,700.00!!!!!!! What's it made from? Titanium??
They told me Rangers overheat with other manufacturers Bullbars but not with ARB.
So my new Ranger will overheat? I researched the Ranger extensively before I purchased it & have not read/seen any mention of them overheating.
Why do people need to sh*tcan other manufacturers in order to sell their product?
ARB have lost me out of principal. I'll not go back.
Shattered ARB Canopies TWO!!!
Our 2010 D-Max has now had TWO (2)!! rear glass windows on the canopy randomly shatter. One shattered on a bush track when the car was stopped (approx. 3 years ago). Three witnesses standing nearby. The 2nd one shattered in March this year. Again, car had been stopped for about 10 mins and it just randomly exploded. There were 4 adult witnesses and 3 witnesses under the age of 18 standing around the trailer attached to the vehicle when the explosion occurred. So glad I didn't have my head in there to get our gear out .... because that's wh...at I was about to do. Can't believe they're not made of safety glass. We spent 1 hour picking up tiny pieces of shattered glass from our friend's dirt driveway.... not to mention the mess inside the canopy - shattered glass all through the kids motor bike boots, helmets, etc. Never had this happen with our TJM Canopy that we had with our previous Rodeo, and I note from other reviews it seems to be a common occurrence. Personally know another person this has happened to. I would definitely not recommend ARB Canopies. Potentially very dangerous!!! Can't believe they don't require safety glass!!
ARB canopy glass
Recently my Colorado was parked in my driveway for a week on the Sunday of my return my rear window of my ARB canopy blew out, canopy not 3 years old. Spoke to ARB told head office my problem as must had stone chip. Well 4 days later I have had the side window blown out and was more or less told someone must be throwing rocks. Now I find that a little bit to easy not once did I have any comments as to this is weird it is all. About stone chip s and temperature changes. While ARB sells good products I would suggest that my canopy may not be one ...of them. So Mr ARB maybe your product is. Not 100% this time I would have to say customer service has not been the greatest in this situation. And I have been treated as if i am at fault and I feel like my honesty is been questioned always. Not a nice feeling.
ARB were to supply & fit red arc electric brake controller. Got there at 8am was to take approx tops of 2 hrs. I am waiting for my 4x4 but instead of 10am it was 2 pm. I paid for the work they had done got into my car drove onto south road got a good run with traffic lights until I had to stop had to use gears to slow down 2 feet on the brake pedal and use hand brake to pull up at 20 kms per hour. They knew there was a problem that's why it took so long to fix it and gave a car with no brakes. Arb told me to take it Toyota I lost my car for a w...eek and Toyota told me they would not charge ARB as they receive work from them. Toyota did not tell me what happened. That's not all Arb drilled a hole in the floor from under body to put a cable through put silicon half around cable went up north dust got into drivers side seat belts and stopped them working. Their workmanship is terrible and dangerous.
Terrible service and responsibility to public
First was cheated on my LC200 accessories then inadequate for my needs suspension upgrade. Driving my Lc200 Sahara towing 3000kg caravan (total value of $200000) plus passengers was grocely over my GVM. Didn’t bother them knowing my circumstances (exposing my family and other road users to a hazard plus voiding my insurance for Car and caravan) as long as they get my money. Need to know answer to your questions before you go to them. Unbelievable substandard of service to public. Spoke with state level managers and was told off. Keep away from them if you value your life and investment.
Just a show pony, not practable at all.
Just had an ARB ascent canopy and hugely disappointed, What a show pony. You can not access anything from the side windows as they are too high and too small. The front window is a joke as it flaps around when left open and should slide for air when needed. The rear window is too small and restricts the rear view. The way it sits on the ute is terrible as it does not look like its meant to be there with that ridicules skirt, all in all a show pony thats no good for camping or tradies. Having said that its my stupid fault for selecting it as the...re other canopies are ok, I just though like a lot of others that it comes from ARB and is there premier canopy and just would be great but its not. Just hate it.I have had many canopies before at half the price that were far more practicable. FORM FOLLOWS FUNCTION ARB or it should.I should note that it was fitted by The Edge at West Gosford who did a great job and always do. Its my fault just should have looked at another one first. Wrote this to warn others.
Leaking new canopy
Holiday is now ruined as new fitted ARB canopy leaked and bedding is wet can't pack the ute. Tray is wet so need to get someone to lift ute mat to dry the water. Everything was planned to leave by certain date appointments made on the way north. Purchases made for the canopy now all a waste of money. Can't use the canopy so waste of money, time and stress.
ARB Fyshwick Arrogant
Been trying to buy an Ascent canopy for 8 weeks, payed the deposit, ARB Fyshwick doesn't call, don't respond to my messages terrible.
ARB assent Canopy window latches
Had ARB Orange fit my new Assent Canopy. The canopy I chose had the push out window operation. This operated by a plastic latch at one end. Within the fist couple of weeks, I experienced problems with latches breaking. ARB Orange to there credit attempted to adapt and fit bolts and nuts replacing the inferior fasteners. They are still breaking and I have no choice but to drive with the window open as the vibration keeps breaking the latch fastener. Replaced another one now. Over it. ARB apparently a offroad specialist and produces so called t...ested equipment for same. I have not even been off-road. I have even asked to have fitted the other type of window opening. ARB say they are unable to with the Assent Canopy range. Please be wary!!!! of the push out latch with these Canopies. They are crap !!!!
Won't go back.
Walked into ARB Fyshwick asking for options and suggestions for a full kit up of my brand new Landcruiser. I was prepared to spend $5-$15K.
Instead of the sales man getting involved and giving me options he threw a catalogue in front of me. When I asked what I'd need for suspension to handle what I'm using the vehicle for he said "that's up to you". Okay then, what aux fuel tanks are available? he just points to the catalogue. Okay, what should I look for in a good dual battery setup to run *went through accessories*? he just said "depends".
I just thanked him for his helpful advice and walked out.
I won't be using any ARB products on my new kit-up.
ARB Accessories - Poor Service
I had the unfortunate experience of dealing with ARB 4WD Accessories. In preparing for a long trip with the family we dropped in at an ARB stand at a show and obtained a written quote for some accessories. After saving hard, we were advised that the quote is only good if you purchase at the show - nothing said re this at the show or on the documentation. After a phone call and a visit to a store, ARB will not honour the quote. They had the hide to suggest I visit them at another show.
Failure to honour written quote - poor service
Baby Boomers cop it again!
In October 2012, we put the wife's 1995 XJ Jeep Cherokee Sport in to have the front axle seals replaced as both were leaking. We already had the seals which I ordered from America as I was going to do the work myself but didn't have the tools for this vehicle. Picked it up in the afternoon after paying $650.00 for the repairs. A few days later I was doing a front shock replacement when I noticed oil leaking from the driver's side front axle. Took it back to the shop and told them of the problem.
It was booked in a couple of days later and w...as confirmed that the seal was leaking. Told that it would cost around $350.00 to have it fixed again. (Nice warranty work here eh.) Told them we wouldn't pay again for the same work. We were told that as the seals were not genuine, (Wasn't told that until after they had been replaced) we had to pay again. Also asked if I could get another seal in from the states for him to replaced. ( Nice eh complaining about the seals not being genuine) Seems that he wanted us to keep supplying the parts he was damaging. Again no as we shouldn't have to keep spending money on the parts he was damaging. The owner informed us that he was going away for a couple of week and to see him when he returned. The vehicle was again booked in for what we assumed was warranty work but when it came time to pick it up he wanted another $345.00 for the work. Told me the genuine seals cost $75.00 each. I checked the prices for them before the Jeep went back in at what must be one of the dearest places to buy Jeep parts in Australia. Price for the average person walking in off the street was $63.00 inc gst. Trade price was a lot less than that. Seems he wanted us to contribute to the parts for the next vehicle he was going to work on. Needless to say, the wife's Jeep is still sitting at the ARB workshop as we were not going to pay twice for what should have been one job. Here we have an ARB distrubitor bagging ARB 4x4 in Fyshwick ACT saying at an earlier time that the Fyshwich crew were not real mechanics. For those people who may be traveling with a caravan on the back of their four wheel drive and you have mechanical problem, be weary of ARB 4x4 in Bega NSW especillay if you are getting on in years. I'm 62 and the wife is 57. Looks like another attempt to rip off the "Baby Boomers". Here is an update. We picked up the wife's Jeep today 13/11/12. Only had to pay for the seals after the intervention of ARB Australia head office. Thank you very much for that. ARB Bega is not an ARB store but just a disrubuter of their products. Still shouldn't have had to pay for anything really if their warranty was applied.
Other Vehicle Accessories, Parts & Tyre Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.