Poor follow up service after the conclusion of the sale
Pretty much have to be the one liaising with the transportation company for the collection of the vehicle that was sold. Not too sure how it goes elsewhere and the onus is on you to chase up on your own.
A really great thorough and timely service
I had cause to contact Are You Selling with a view to selling my car that was just coming off lease. The service from everyone of the team that I dealt with was exceptional. They were very helpful and adaptable. For a range of reasons I needed their team to come to my home on the weekend and this was arranged with the minimum of fuss. The team members who did attend (valuer and then transport who collected the car) were courteous, on time and very pleasant. Whilst I didn't get quite the price for the vehicle that I hoped this was through no fault of the agency. The second hand vehicle market is not what it once was.
I would highly recommend this service
To say that I am impressed by this company is an understatement.
This company's moral compass is ruled by its General Manager - the most respectful, decent, conscience driven professional I have encountered. Assistant Tara McCann overwhelmingly demonstrates professional excellence.
Great Service, a fair deal
I sold my car a few weeks ago with this company. They responded quickly and were fair about the value of my car. They made the process much easier than going private, the whole process happened with in a few days. Highly recommend!
Best selling experience!!
Just handed in my car to these guys, got back more then anyone else was offering. Great customer service and very reasonable offers. Much recommended!!
Excellent customer service
Called the other day, was taken care of exceptionally well. Excellent customer service and was given a great deal. Will do business with them in the future and will also recommend friends here.
Awesome Company, Very easy to deal with.
I have just sold my car using AreyouSelling.com.au and had an excellent experience. Great communication throughout the whole process. Highly recommend.
Warning _ do not use this company
We had a very similar terrible experience to many others on this site. Please read through the reviews. Do not use them. The company was very quick to respond, very quick to send someone round to evaluate the car and very quick to sign an Agreement agreeing to purchase the car. We thought they were great. Then it went down hill from there. We signed an Agreement on the Thursday saying the company had purchased our car. We then went and told a car dealer we had no car to trade and we were cash buyers. WOOHOO! What we didn't read is the state...ment from this company "We can cancel at any time". This is on their web site and in the Agreement. Please be aware your car is not sold until you have the money in your account. Just because you have a signed Agreement saying this company will purchase your car, this doesn't mean they will actually purchase it. They called us on the Tuesday the following week to say they had "bad news" and the person who was going to buy our car had pulled out. We had no idea the sale of our car was conditional on someone else buying it. In our case, they offered us $1,500 LESS than what we agreed or they would Cancel the contract. When we thought it couldn't get any worse, it did, as this company took security over our car without our knowledge or authorisation and no money had changed hands. No idea how they can do this but when we went to trade our car in on a new one, we were told we didn’t own our car, because Are you Selling were the registered owners. had to threaten to report them to the police. This was absolutely SHOCKING! Up to you if you use them, maybe if you are desperate if are need to sell but in our view you are better off trading your car, you will get the same money and a lot less stress.
Excellent way to sell your car
Sold 3 cars to them, very easy to deal with, got better than market rates. No fuss funds transfer, always prompt. Pick up after funds cleared. Very Highly recommended
Sighed paper work agreed price on 2cars money in bank within 2days what a joke these guys waited 4days to say there buyer has pulled out then offered 2500 less if you pull out of deal 500 if they pull out you get nothing. total scam don’t wastE your time.
False advertising complete frauds
Do not use this service or waste your time. They state they offer the highest prices paid. I was given a quote of $10,000-$11,000 after a discussing about my car however it comes as a dealership in WA would offer me a cheque on the spot for $15,000.
The operator had no idea about the vehicle quoting that 2018 models sell for $18990 which he would pay only $15,000 brand new (as if a dealership would sell a car listed for $18990 brand new for $15,000) what he didn’t even know is this vehicle has no new models available in 2018 you can no longer buy them brand new.
Terrible company terrible service with false promises advertised. Do not waste your time!!!!
If there was 0 stars i would provide it
Absolute waste of time, first they arrived 45 min late out of my own personal work time, with no SMS or call indicating they are running late. Upon first conversation with the call center, i was advised at worst condition my car is worth $5000 and best condition $8000. This was also agreeable as per my research on the internet and online valuations indicating price range from $6500 to 7500.
The inspector arrived and spent 15 min talking to his BOSS and advised they will struggle to sell my Toyota (LOL a toyota hard to sell), and will only ge...t $4000. I laughed and was keen to see the offer, and was given $1,200.00. I dont think i have ever been more offended in my life!! Scrap metal is worth $1,000.00 The car was sold privately for $6700.00 Thanks for nothing u MUPPETS !!!
Con Artists and Shysters - beware!
What a nightmare this was. First they agreed to my price, then inspected and offered me lower, then we finally agreed on a price and I signed the contract. Then silence and I kept ringing (where was my money? - so much for 24 hours!!) Finally a man rang at 5.30 on a Friday night and said we can't pay you what we offered (despite us both having signed a contract) and telling me the deal was off. I didn't crumble (I would say this is a technique of theirs) and threatened with my solicitor etc. He didn't waver either and I was so angry. I ha...d turned down other cash offers for the car that week. 10 minutes later he rang me back and said 'OK we proceed' and then a girl called and paid. The contract says (and so did the customer service girl who was quite frankly useless) that they would ring and work out most suitable time for car pick up (car in rural area and needed to be driven to collection point), but again at 4.30 on a Monday I got a rude message saying that the car would be picked up from the farm (contract etc repeatedly told them different address for pick up) the next day. Then I had a job to get hold of the transporters and explain situation to them and sort it out. NOT best price. NOT payment within 24 hours (more like 4 days if you hassle, hassle, hassle) and lots of really shonky techniques to beat you down. Only use if you are desperate.
Absolute bunch of scumbags
After agreeing to buy our car (well below asking price), and coming to personally inspect the car. We signed the contract. Transferred $6200 to them as we still had a loan on the vehicle which was higher then the selling price, they advised that transferring them the shortfall ($6200) was the quickest way to process the payment to the finance company along with their funds. After doing so, 2 weeks later they contacted us to say that they thought the model of the car was a 'Platinum' and therefore offered us less again or they would have to canc...el the contract. All of this AFTER they attended and visually inspected the car themselves and us providing all necessary paperwork regarding the car details. Not to mention AFTER we advised them that we had paid them the shortfall of $6200....... Terrible company to deal with, and do not honor their own contract. In the Terms and Conditions it stipulates that if the seller wants to cancel the contract a $500 fee would need to be paid to them..... DO NOT SELL your car to these people!!!!!!!
Dishonest, disreputable, and a waste of time
Agreed to sell my car to them for $16,800, after they had inspected the car and agreed to buy it at that price. I sent all the documents and signed the contract, and was promised a fast exchange and that I would hear back within "a few days". Called and emailed multiple times and was told on multiple occasions that they would call me back. On two occasions I was told that "the admin team are in a meeting" and would call me back - didn't receive the call back. Clearly a common excuse they use as a delaying tactic as they try to premptively pass ...the car on. Meanwhile, I declined two other offers (one being higher than $16,800 because I was being loyal to the contract (my stupidity). Then I get a call almost two weeks later saying that the price was too high and they had to cancel the contract - after they agreed to the price and wasted my time. Absolutely wasted my time and acted dishonestly and in complete disregard to their own promises. Clearly company reputation means nothing to them and they will act in own self interest with no regard to customer loyal/service. I am so disappointed in the complete waste of time and energy I spent dealing with this company.
Great customer services but not the best price
The customer services team (Arnold and Sophie) was a pleasure to deal with. However the valuation is definitely not the most competitive as it claims.
A convenient service if that is what you are seeking.
A good result with a relatively smooth process
Had quite a good experience with selling my car to this company. The initial estimate over the phone did seem low-ish but the valuer who inspected my car provided a more reasonable price which in the end saved me all the hassles that go with privately selling my car. Once the paperwork was done it took a few business days for the payment into my bank account and then another few days for the pickup of my car. All the paperwork had been completed with the valuer so it was a matter of them loading up the car on the truck and handing over the keys and service book. The communication was good by Sophie who handled the admin and payment. All told the process took around 8 days from valuer inspection to car pick up.
Best customer service from Sophie !quick sale!
Originally when I called I was told the payment would take a few more days, I explain to the girl in customer service (Sophie) that I was desperate for the cash as I was going away. She called me back 30 minutes later after speaking to the accounts team and management and had my payment and collection of my car arranged on the same day. she was absolutely fantastic! I will definitely recommend this company to anyone ! Are you selling made my day!
Had success in selling.....In the end
I sold my car to you.
I found the inspection mechanic NEVIL was down to earth & pleasant to deal with. Although the signed online application was faulty & had not gone through at all. I did not receive any emails at all after being informed it would take up to 5 days to receive notice about the sale. I made two calls before receiving an email attachment I was asked to complete details by hand & email the paperwork back which was not received by you. I made two phone calls after that & finally got in touch with Anthony. He was apologetic and p...
Good but long process
There was nothing fast about this for me. Was selling on behalf of my brother so was tricky enough but they helped with that. But was otherwise good. As other reviewers mention sophie was helpful and got things sorted for me. Would i use again, yeah most likely. Just wouldnt recommend selling for anyone else.
Simple quick and easy
Very efficient for a quick sale although you do 'pay' for that convenience through a slightly lower dollar amount for your car but, of course you are paying for the convenience. Totally recommend. Very quick and professional and very handy the way they take care of everything including picking up your vehicle. Sophie is fantastic.
Great Experience - Sophie is a Legend!
It's true that AreYouSelling.com.au will pay you a price between trade in value and a private sale. The trade in values i was getting for my Subaru Outback were around the $27/$28K mark and i expected about $32/33K for a private sale. I was able to negotiate up to $31K with AreYouSelling which i think is a fair deal given i didn't have to waste time allowing people free joy rides in my car and put up with time wasters. They can often be quite busy as they buy a high volume of cars, but the shining star fo...
Very convenient service.
Very efficient for a quick sale although you do 'pay' for that convenience through a slightly lower dollar amount for your car but, of course you are paying for the convenience. Totally recommend. Very quick and professional and very handy the way they take care of everything including picking up your vehicle. Sophie from Customer relations was very helpful and friendly and very prompt with a return call and got results. Cheers
Sophie in a customer service was great.
Wanted a quick sale and they were prompt in coming out. Offer was a bit lower than expected but I accepted because of the 'convenience factor'. As mentioned by another reviewer no mention of the $182 service fee, which is very sneaky.
Perfect way to sell your vehicle
I found are you selling.com to be very professional, fantastic service & fantastic to deal with. I fully recommend selling your car through them to everyone. Thanks for amazing customer service!
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