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Arise Solar

Arise Solar Questions & Answers

4.4 from 1,033 reviews

19 questions from our users

RON HARRIGAN

RON HARRIGANasked

Hi Team
First I received a email instructing me to reach out to your team and you would supply pricing for panels and supply and fit
Seven emails and four messages later no one will honour your owners request and instruction why is this so hard , why wont anyone take this up and run with it , why have a business and not look after customers , why send a tex and promise to ring and don't bother

1 answer
John
John

Exactly Ron I can not working out until today 4 months since I call them still waiting.

RON HARRIGAN

RON HARRIGANasked

Once again I will try to get a answer , your owner advised me to get in touch which I have , but no one will get back to me
cara1949@bigpond.com 0357223847
4x275 supplied , and fitted two quotes please
All I want to do is buy your products and finish this job , surprise you are not keen to help , although had advise to the opposite strange 7th request

No answers
RON HARRIGAN

RON HARRIGANasked

Hi TEAM
Received advise to get in touch , have done so twice , but no response , want to upgrade from 3panels to 4 panels ,

No answers
Thao

Thaoasked

What is your process time in sending your electrician to inspect when you have a faulty inverter system just recently installed not even a month old?

1 answer
Arise Solar
Arise SolarArise Solar

Hi Thao,

Kindly help us with your project number so that we can assess the same and get you the update. We're looking forward to hearing from you. Also, you can get in touch with us at onlinesupport@arisesolar.com.au with your registered contact details and we can get in touch with you at the earliest.

Regards,

Arise Digital Team

Laurie Banks

Laurie Banksasked

How long have you been in business

Noted that uyou do not have Clean Ene3rgy Council approved retailer is there a good reason .

1 answer
Pam Tranter
Pam Tranter

Check with Arise Solar

Natalie

Natalieasked

Im looking at getting solar, are you, Arise solar CEC Accredited Solar

2 answers
ian
ian

No I am a disgruntled customer

Arise Solar
Arise SolarArise Solar

Hey Natalie,

All our Installers are CEC Accredited. We also are in the CEC Member list. Please share more concerns at onlinesupport@arisesolar.com.au and we can share more info to your specific ones.

Regards,

Arise Digital Team

@Ian,
We believe your issue has been resolved by now.

Please get in touch with us again in case of any more concerns.

Regards,

Arise Digital Team

Penny PS

Penny PSasked

Do you have CEC accreditation?

2 answers
Arise Solar
Arise SolarArise Solar

Hi Penny,

Our Installers are CEC Accredited. We also are in the CEC Member list. Please share more concerns at onlinesupport@arisesolar.com.au and we can share more info to your specific ones.

Regards,

Arise Digital Team

rumj
rumj

The question is, "Is Arise Solar a CEC approved retailer?",,, not if your installer has CEC accreditation.

Neel

Neelasked

Arise has quoted me for Suntech Mono Panels with Growatt inverter, can someone please advise if they have this installed at their place and also provide a performance review please.

Many Thanks

2 answers
Joy.P
Joy.P

you can email them

billy
billy

mmmmmm,look a bit sus', to me,my opinion,

Gary D.

Gary D.asked

Is Arise Solar an Indian (India) run company?!... everyone ive spoken to on the phone has been Indian and I'm not getting any good results,..so far! ?..GD.

2 answers
Wendy Smith
Wendy Smith

Yes, and they are very good.

Arise Solar
Arise SolarArise Solar

Hi Gary,

We're proudly an Australian owned and managed company. You can please refer our website and look up for our ABN details as well.

If you can please be more specific about your concerns and email to us at onlinesupport@arisesolar.com.au we can resolve them with utmost priority.

PS: Thanks a lot Wendy for sharing your thoughts.

Cheers!

Rob B

Rob Basked

Are there any installation sites in Blackall Qld Australia?

1 answer
John H
John H

Rob ,If there r no sites in Blackall I would be amazed .I used to live there and it’s a perfect Solar location .Ring Arise ,They for my money r the best around.Hope U had some rain .John H

AhSolar

AhSolarasked

I am still looking at what is the best way to get a reliable Solar PV system in Melbourne that does not cost an arm and a leg. Still trying to work out who are the retailers that can provide a Provider statement in the format accepted by Solar Victoria to qualify for the rebate before committing to an order. I sent an online form to Arise Solar but have not heard back even after 3 weeks. Must be busy with installations or don't want to commit to the process in Victoria considering they seem to operate nationally. Same issue with other retailers who give glossy attractive ads with super discounts.

1 answer
Arise Solar
Arise SolarArise Solar

Hi,

Apologies for the delay in revert. We've contacted you already in person and we'll take it from there.

Regards,

Arise Digital Team

shane

shaneasked

What are the different types, quality and cost of the invertors available for the 6.6 kw system

1 answer
Arise Solar
Arise SolarArise Solar

Hi Shane,

Thank you for your question here. We offer different brands of panels and inverters that you can choose from and the system price follows accordingly. Kindly get in touch with us for more details on onlinesupport@arisesolar.com.au.

We'll be glad to be informative.

Cheers!

Levi Tsung

Levi Tsungasked

It's been over 2 months since the solar system is installed. And it is coming up to 5 months that Dan sold me the Solar Panels and I'm still waiting on the paperwork below.

I was promised several times that it will send to me but it is coming up to xmas and I still havent recieved anything.

Who should I escalate this to??

I'm still waiting on the following information in order to claim the solar rebate.

Your solar provider will need to provide you with the following documents for you to apply for a rebate:

Certificate of Electrical SafetyPV Small-Scale Technology Certificate (STC) Assignment FormThe Distributor's Solar Connection Form, Micro Embedded Generator Connection Form or Service Order Reference Number (obtained via the distributor or retailer)Electrical Work Request, CR Number, or similar evidence of notification to the distributor and retailer of the solar installation

1 answer
Levi Tsung
Levi Tsung

Dan from Arise Solar just rang me today and told me off on why I put this negative review on Product Review then he put me on hold and transferred the call to another staff! If you dont want to waste your time after paying lots of money to get the solar panel then get abuse by their staff because you just ask for the relevant paperwork so you can make a claim with the government then I will suggest you to STAY AWAY from Arise Solar.

Confused KG

Confused KGasked

Is Arise Solar previously known or associated with Euro Solar?

3 answers
Suzanne
Suzanne

No Arise Solar is not associated with Euro Solar to my knowledge. I hope this helps. I am a customer who used Arise Solar and found them very quick, good value for money and we're very efficient. Customer service was also A1! Best experience I have had with a solar company for many years!

Suzanne
Suzanne

Phone number for Arise Solar is 1300 274 737. I dealt with Jim who was an excellent sales person.

Arise Solar
Arise SolarArise Solar

Hi there,

Thank you for raising a question here.

We are just Arise Solar, that's a competitor you've mentioned in there. You can visit us at www.arisesolar.com.au for a free quote or more details.

Thanks Suzanne for writing and sharing our toll free number here.

Regards,
Arise Digital Team

Ram

Ramasked

Hi,

Could you kindly tell me if the system I choose to install is say of solar output of only 2KW and lets say the full price I was quoted and paid is $ 4450, would I get the full 50% rebate of $ 2225 or would the rebate be reduced. If so, how much would it be reduced? Could you kindly clarify the logic and math involved

Ram

3 answers
Arise Solar
Arise SolarArise Solar

Hi Ram,

Kindly share your project/reference number or registered contact details on onlinesupport@arisesolar.com.au so that we can access your project details and help you get more clarity.

Warm Regards,
Arise Digital Team

vikki
vikki

Not sure but I'm having a lot of TROUBLE just trying to get REBATE FORMS through cheers.

Anthony
Anthony

Hi Ram,
Difficult to say whether you qualify for the rebate in the first place and if so how much would you get back from the Vic Gov is another question.Check their website www.solar.vic.gov.au
Anthony

Paul D

Paul Dasked

1/ Does everyone qualify for the government rebate as advertised in your tv ad?
2/ Is there an additional cost involved for installation on 2 storey house?
3/ Is there additional cost for installation in Geelong area?

1 answer
Arise Solar
Arise SolarArise Solar

Hey Paul D,

1. If you are mentioning the recent Vic Gov Home Solar Rebate, No. Not everyone qualifies for it. There is a checklist available on the website of Solar Victoria and you can get yourself assessed there(Here is the link to get on the victoria extra rebate webpage https://analytics-au.clickdimensions.com/cn/a7n4a/PostInstall_v4).

2. There are costs added for the stories, distance, type of roof, phases etc. and vary from case to case.

We'd request you to kindly email your specific queries at onlinesupport@arisesolar.com.au so that we can address them accurately.

Regards,

Arise Digital Team.

Chrissy

Chrissyasked

Why have l received a receipt of payment and why haven’t l been told if the inspector came to give all clear about job that was done and that we feeding into grid as l email the your company had no response so far

2 answers
Arise Solar
Arise SolarArise Solar

Hi Chrissy,

We request you to please help us with your contact details and the details of your inquiry on onlinesupport@arisesolar.com.au to get it addressed.

Warm Regards,

Arise Online

Chrissy
Chrissy

I have emailed them and left voice message with person l was dealing that was over a week go no one had contact me or reply to my email

Diana Onslow

Diana Onslowasked

Do you send a copy of proof that you have Business Insurance & Public Liability for Installing Panels, Certificate of Electrical Licence & a current Work Cover Certificate from your Installers with your quotes?

2 answers
davidncraker
davidncraker

Who knows if they do anything at Arise Solar regarding those documents but they do try hard to get a deposit and signed approval that you proceed then they seem to go cold and are hard to get answers if there are issues..

Arise Solar
Arise SolarArise Solar

Hi,

Diana, we believe you've received all the mentioned documents within the stipulated time (as discussed with the representative and other team members) and are comfortable now. If not, please help us with your concern at onlinesupport@arisesolar.com.au and we'll be right there for your assistance.

David, please help us with your invoice/project number so that your case can be assessed. If that's not handy, please email us your registered contact details and property address at onlinesupport@arisesolar.com.au and that'll help us to escalate your case.

Regards,

Arise Digital Team

Jan

Janasked

Does the deal advertised include everything or are there any hidden costs, like extra for battery storage, night rate on hot water system, wiring from inverter to meter box, black box incase of power outages??

How much for a meter upgrade??

Will someone come to look at where i have to have the panels installed??

My next door neighbours panel are on my roof, but they do not work, will it cost me extra to have them removed & can you use the brackets that are already on garage roof??

Thanks

1 answer
Arise Solar
Arise SolarArise Solar

Hey Jan,

Thank you for your detailed query there. We'd request you to kindly send in an email with your query along with your contact details at onlinesupport@arisesolar.com.au and we'll be more than happy to address your concerns. Your questions need detailed discussion and if you can please give us your valuable time, it'd be much appreciated.

Sincere Regards,

Arise Solar Online

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