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Arise Solar
4.5 from 2,101 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (1,734)
  • Product Quality
    4.5 (1,640)
  • Return Claim MadeYes (48) · No (1,665)
  • Customer Service
    4.5 (1,770)
  • Warranty Claim MadeYes (61) · No (1,656)
  • Purchase Price$4,277.33
  • Timeliness
    4.4 (547)
  • Job Satisfaction
    4.6 (523)
  • Rates and Fees
    4.6 (507)
  • Installation
    4.6 (1,619)
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Kevin Price

Kevin PriceSydney, NSW

DO NOT USE ARISE SOLAR

published

DO NOT USE ARISE SOLAR - glossy brochures, door-to-door salesman offering rebates and installation actually went fairly smoothly however my reliability is now dealing recurring fault - system not working - weekly interactions with Indian call centres for the same result - they have no interest in repairs - no trades - no customer service protocol and I’m having to now take this matter to fair trading to get an outcome. Very concerned that a company clearly based overseas can take advantage of other Australians. As said - I suggest you do not use this provider.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedZedenshine
Warranty Claim MadeYes
Purchase Price$3,500.00
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887621

published

Arise is a great company we had easy installation and we're kept up to date with the progress of our installation date, after sales service follow up with Richard was great excellent service Happy to recommend Arise service to everyone

Value for Money
Product Quality
Incentivised ReviewNo

Amazing

published

we had 2 properties installed. very easy during the sales process. very simple and clear. Great price as well. Installation takes 1 day to complete. very professional. hardworking installer. Great!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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888550

published

The panel installation process is easy and finished within day.

Having no issues with the company. Also having following up call from Richard to check on if everything going great.

Very happy with service and the following up.
I will recommend it to all my friends and family members.

Incentivised ReviewNo

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Solar

Solar New South Wales

Great system

published

Process was easy no issues with company all good. Would recommend getting the solar put onto any house, have been telling people all about how easy it was to get put on and setup.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,300.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Batman

BatmanNorthern Region, NSW

  • 2 reviews
  • 2 likes

Solar on roof.

published

I was told it would only take a couple of weeks from go. Was months in the process. Then the panels were damaged in transport. Was told I was getting a different panel from the one ordered. Twas ment to be a newer one. Installation was put off due to weather. Then was not told when was next to be installed. Was then asked to check the job completion and was unaware it was even done. Installed on a later date without notice. Installer's left a little mess. But over all I'm ok. Have yet to receive a bill completely on system.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedUnsure
Warranty Claim MadeNo
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1 comment
Arise Solar
Arise SolarArise Solar
Anji

AnjiSydney

Great team

published

Arise solar provided very quick and smooth service. Hassle free and answers any queries promptly. Lack of communication/ misunderstanding regarding the installation time and day. Otherwise, satisfied overall. Thank you

Incentivised ReviewNo
1 comment
Arise Solar
Arise SolarArise Solar

Loving solar energy

published

Panel installation process was completed with ease. Great communication through out the arrangement process. Have not had any issues and reassured to call if any issues arises. Received a phone to make sure all is well

Incentivised ReviewNo
1 comment
Arise Solar
Arise SolarArise Solar

DON'T EVEN BOTHER

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size7.5 KW
Warranty Claim MadeNo
Purchase Price$5,500.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar

Very happy with the service from quote to post installation

published

892005 - I contacted Arise Solar in November for a quote. They were very timely in providing the quote and installation was done within 10 days of first contact. The Installers were friendly and arrived on time. Post installation Sonia was very helpful in answering my questions. I was impressed that two months after the installation Richard from Arise Solar contacted me to find out how everything was. Definitely will recommend Arise Solar to others.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinergy
Warranty Claim MadeNo
Purchase Price$3,380.00
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1 comment
Arise Solar
Arise SolarArise Solar

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Great Solar install

published

Alex and the team were recommended to me and they were great. The installation process is streamlined. The 3 man team that did the install turned up on time and did a very tidy installation. I couldn’t be happier with the job done.

Value for Money
Product Quality
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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1 comment
Arise Solar
Arise SolarArise Solar
Nestor Rego

Nestor RegoSydney, NSW

These solar system is definitely goin to get my bills down

published

The installer were good and also work through a little of wet weather. As an advice they should take more care in walking on the roof. They did fix the broken tiles but could do better.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.62 KW
Warranty Claim MadeNo
Purchase Price$6,500.00
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1 comment
Arise Solar
Arise SolarArise Solar

890955

published

Timely installation. Very professional install. NO issues encountered. Great service and price. Highly recommend. System generating good output. No pressure sales. Follow up calls by Richardto ensure all working well were professional and no issues. Happy to recommend Arise Solar

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Arise Solar
Arise SolarArise Solar

892775

published

Very easy install. It was to be delayed, but went ahead as planned
No issues with the system after approx 8 weeks. I have not seen an electricity bill yet, but hope it has reduced

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Jenny Begnell

Jenny BegnellSydney, NSW

Great.

published

Installed promptly and work well. My first bill was less than half that for the same time last year and the panels were only installed half way through the cycle.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size15 KW
Warranty Claim MadeNo
Purchase Price$7,100.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
david

davidSouth East Queensland, QLD

NO customer service

published

It has been 2 months and 1 week since i raised the issue about damage(Broken tiles ,ridge capping and silicone walked over the newly restored roof) still no closer to getting a resolution to fix the damage. I have since been in contact with the clean engery council and have been informed this is a common problem that they have been dealing with ARISE for the last @ years.

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size13.2 KW
Panel Purchasedsolis
Purchase Price$6,000.00
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1 comment
Arise Solar
Arise SolarArise Solar

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Mike S

Mike SCentral Queensland, QLD

  • 2 reviews
  • 2 likes

Arise Solar for the win!

published

Victor from Arise Solar couldn’t have been more helpful! From my initial email right through to after install service, he made sure we understood every step and even called a week after the install to ensure we were happy with the product.
Very stoked with how our 18 panel system works

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$3,660.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar

Good sysrem

published

Arise solar were good to deal with and I am happy with the service that melvin hunt supplied when we first contacted them .so far the system is saving us a lot of money even with the repayments .very happy so far Brett

Incentivised ReviewNo
1 comment
Arise Solar
Arise SolarArise Solar

the installation went absolutely perfect

published

I ordered a 6.5 kw solar package through Alex who was extremely helpful and the installation date was set at 18/02/2021,the installers arrived at 7am and were tremendously professional and finished at about 12.30 pm
the system is working well.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$3,481.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
Cindy Breakspear

Cindy BreakspearIllawarra, NSW

Love my solar

published

No issues or dramas with installation or communications between myself and the consultant Melvin
Installation was easy and quick with little no not disruption
I would highly recommend this company

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,999.00
See all answers
1 comment
Arise Solar
Arise SolarArise Solar
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Questions & Answers

QLDZDR

QLDZDRasked

I have contacted Arise, but since I looked them up here before paying my deposit I wonder if anyone has had the specification changed without notification. They are very good at sending the brochures for specification and giving assurances about the quality and features and warranty. They used multiple photographs of our power box and roof and used google maps for orientation and placement. It seemed efficient to us. They even identified that we have a 3 phase meter box. So they used that as a reason to charge me an extra $200. I asked why and they said there is extra wiring. They didn't elaborate much, but they are the biggest, so they would have sold to a house with a 3 phase box before.
The contracted installer did a good job installing what they were given.
Even though the Solis solar inverter has a very similar external appearance to the FoxESS smart app wifi model we were supposed to get, I see it does not have a battery ready port. So no upgrade path to Tesla battery.
We turned down multiple offers of solar system that did not offer the battery upgrade path. Some suggested that it is better to spend the same money that Arise charge for a 6.6kW with battery upgrade on a 9.9kW system and forget about the battery because we would make the money back in 5 years and then get a new inverter and battery with that banked money.

I thought that sounded dodgy at the time because getting paid for exporting energy to the grid involves a lot of rubbery accounting. So I took the safer option of going with a highly rated company like Arise.
I am reading the reviews again to see if anyone has given up their upgrade path to battery and the reasons why they did it.

I did a quick search on Google and found an explanation about how 3 phase affects the solar inverter specification and it does not appear to be that important because the way exported energy is metered is automatically adjusted as the sum of each phase. So exporting on one wire and nothing on the other is tha same as exporting on single phase.

No answers
Glenn

Glennasked

Hi, where are the panels made?

No answers
Rey

Reyasked

Does Arise Solar used to be EURO SOLAR?

2 answers
Richard
Richard

I dont know if they had a previous operating name sorry Ric

Paul
Paul

My comment as per Richrd’s above. If it’s a concern you can always check potentially withDepartment of fair trading NSW or VIC. Maybe also check through ASIC website linked to registered business names. Hope this helps

Get an answer from our members and Arise Solar representatives

Details

CategorySolar Panel Installers and Solar Retailers
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected

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