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Arise Solar
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Kevin PriceSydney, NSW
DO NOT USE ARISE SOLAR
DO NOT USE ARISE SOLAR - glossy brochures, door-to-door salesman offering rebates and installation actually went fairly smoothly however my reliability is now dealing recurring fault - system not working - weekly interactions with Indian call centres for the same result - they have no interest in repairs - no trades - no customer service protocol and I’m having to now take this matter to fair trading to get an outcome. Very concerned that a company clearly based overseas can take advantage of other Australians. As said - I suggest you do not use this provider.
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leonie27AU
887621
Arise is a great company we had easy installation and we're kept up to date with the progress of our installation date, after sales service follow up with Richard was great excellent service Happy to recommend Arise service to everyone
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Amazing
we had 2 properties installed. very easy during the sales process. very simple and clear. Great price as well. Installation takes 1 day to complete. very professional. hardworking installer. Great!
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888550
The panel installation process is easy and finished within day.
Having no issues with the company. Also having following up call from Richard to check on if everything going great.
Very happy with service and the following up.
I will recommend it to all my friends and family members.
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Solar New South Wales
Great system
Process was easy no issues with company all good. Would recommend getting the solar put onto any house, have been telling people all about how easy it was to get put on and setup.
1 comment
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BatmanNorthern Region, NSW
- 2 reviews
- 2 likes
Solar on roof.
I was told it would only take a couple of weeks from go. Was months in the process. Then the panels were damaged in transport. Was told I was getting a different panel from the one ordered. Twas ment to be a newer one. Installation was put off due to weather. Then was not told when was next to be installed. Was then asked to check the job completion and was unaware it was even done. Installed on a later date without notice. Installer's left a little mess. But over all I'm ok. Have yet to receive a bill completely on system.
1 comment
Arise SolarArise Solar
Hi there,
Dissatisfaction for customer service is not Arise Solar famous for. Though we believe that'ss not what has happened in your case. We apologise for the inconvenience caused and also assure y... Read more
ou to take care of each step what you have mentioned in your feedback. Thank you for your understanding and positive rating.Similar opinion? Write a review on ProductReview.com.au!
AnjiSydney
Great team
Arise solar provided very quick and smooth service. Hassle free and answers any queries promptly. Lack of communication/ misunderstanding regarding the installation time and day. Otherwise, satisfied overall. Thank you
1 comment
Arise SolarArise Solar
Hi Anji,
It is a pleasure to have you rating us on this page. We're happy to learn that you're quite satisfied with our prompt service and had hassle free solar journey. We apologise for communicati... Read more
on break if any. Thanks for your understanding and trust.Similar opinion? Write a review on ProductReview.com.au!
Loving solar energy
Panel installation process was completed with ease. Great communication through out the arrangement process. Have not had any issues and reassured to call if any issues arises. Received a phone to make sure all is well
1 comment
Arise SolarArise Solar
Hi Violet,
We appreciate your effort to share your exceptional review with us. Arise solar is more than happy to have your business opportunity to install solar system at your property. We will love... Read more
to continue deliver prompt and seamless services in future as well.Similar opinion? Write a review on ProductReview.com.au!
DON'T EVEN BOTHER
Started out well but quickly went down hill. MAKE SURE YOU HAVE CONFIRMATION THEY HAVE ALL DOCUMENTATION READY TO CONNECT TO YOUR ENERGY SUPPLIER BEFORE YOU PAY. Six weeks later still not connected and totally regret paying without confirming first as we had no leverage to get them to comply once the money had hit their accounts. Sadly, paid by direct deposit so couldn't even lodge a claim against a credit card transaction. The installation was fine and no issues with workmanship, the issue is totally with Arise being a disreputable company...Read more
. Have been getting the run around from reps either not being available, waiting for calls back or no response to emails. We started out being very polite and patient for several weeks but it didn't help us any, still getting jerked around. It's a simple fix for us (they just needed to supply confirmation paperwork to Essential Energy) but it seems they're dragging out resolving the issue now because we complained and asked them to be responsive to our issue in a timely way. Hot tip, always try to get a response in writing and if they won't do that, email them with your version of what occurred so you have a paper trail. Always make sure you call your energy supplier and retailer yourself to confirm that connection has been achieved - you can't take these guys word for it and could run the risk of finding out when you get your bill you're not even connected.1 comment
Arise SolarArise Solar
Hi there,
We sincerely apologise for the delay. We request you to help us with an opportunity to investigate your feedback further. Could you please contact us at onlinesupport@arisesolar.com.au with... Read more
your project number and/or ticket number so that we can look into it and work towards resolution.Similar opinion? Write a review on ProductReview.com.au!
Very happy with the service from quote to post installation
892005 - I contacted Arise Solar in November for a quote. They were very timely in providing the quote and installation was done within 10 days of first contact. The Installers were friendly and arrived on time. Post installation Sonia was very helpful in answering my questions. I was impressed that two months after the installation Richard from Arise Solar contacted me to find out how everything was. Definitely will recommend Arise Solar to others.
1 comment
Arise SolarArise Solar
Hi Ejaz,
Thank you for leaving us with a great review. We're glad to have you experienced world class services from Arise Solar. We too are happy to learn how happy you are through your solar journey with us. Good to have you part of our family! ... Read more
If you have any more questions, comments, or concerns, please do not hesitate to contact us at onlinesupport@arisesolar.com.au. Keep safe and have a great time saving ahead! Cheers!Similar opinion? Write a review on ProductReview.com.au!
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Great Solar install
Alex and the team were recommended to me and they were great. The installation process is streamlined. The 3 man team that did the install turned up on time and did a very tidy installation. I couldn’t be happier with the job done.
1 comment
Arise SolarArise Solar
Hi William,
We really appreciate you to spare few minutes to share your experience with us. Our teams are glad to know that you are quite satisfied with the installation process. Hope to have your return on your investment soon!... Read more
If you have any more questions, comments, or concerns, please do not hesitate to contact us at onlinesupport@arisesolar.com.au. Keep safe and have a great time saving ahead! Cheers!Similar opinion? Write a review on ProductReview.com.au!
Nestor RegoSydney, NSW
These solar system is definitely goin to get my bills down
The installer were good and also work through a little of wet weather. As an advice they should take more care in walking on the roof. They did fix the broken tiles but could do better.
1 comment
Arise SolarArise Solar
Hi Nestor,
Your time taken out for sharing your experience is really appreciated. We're happy to have your suggestion, will surely try to work on it. We too hope to have lowest bill ever on your electricity usage!... Read more
If you have any more questions, comments, or concerns, please do not hesitate to contact us at onlinesupport@arisesolar.com.au. Keep safe and have a great time saving ahead! Cheers!Similar opinion? Write a review on ProductReview.com.au!
890955
Timely installation. Very professional install. NO issues encountered. Great service and price. Highly recommend. System generating good output. No pressure sales. Follow up calls by Richardto ensure all working well were professional and no issues. Happy to recommend Arise Solar
1 comment
Arise SolarArise Solar
Hi Paul,
Much appreciated to spare few minutes and share your pleasant experience on this platform. Arise Solar is happy for you liked our products and services at your suited budget. Our expert inst... Read more
allers have tons of experience to deliver 100% professional work, we are thankful for your mention on the same. We're excited to serve your contacts.Similar opinion? Write a review on ProductReview.com.au!
892775
Very easy install. It was to be delayed, but went ahead as planned
No issues with the system after approx 8 weeks. I have not seen an electricity bill yet, but hope it has reduced
1 comment
Arise SolarArise Solar
Hi David,
Thank you for placing your confidence in Arise Solar and for acknowledging our hard work by giving us wonderful review. We're glad to learn that your installation was done on time. Also, h... Read more
ope that you have great savings on your coming bills.Similar opinion? Write a review on ProductReview.com.au!
Jenny BegnellSydney, NSW
Great.
Installed promptly and work well. My first bill was less than half that for the same time last year and the panels were only installed half way through the cycle.
1 comment
Arise SolarArise Solar
Hi Jenny,
Loved to learn how much you loved the systems and services provided to you. It was a pleasure to help you with the best deal and win your business. Thank you for placing your confidence in... Read more
us. Hope you have your return on investments soon!Similar opinion? Write a review on ProductReview.com.au!
davidSouth East Queensland, QLD
NO customer service
It has been 2 months and 1 week since i raised the issue about damage(Broken tiles ,ridge capping and silicone walked over the newly restored roof) still no closer to getting a resolution to fix the damage. I have since been in contact with the clean engery council and have been informed this is a common problem that they have been dealing with ARISE for the last @ years.
1 comment
Arise SolarArise Solar
Hi David,
We sincerely apologise for the way you feel for your roof. Customer satisfaction is our priority and we want to serve you with the same intention. We would like the opportunity to investiga... Read more
te your feedback further. Can you please contact us at onlinesupport@arisesolar.com.au with project number and/or ticket number? Looking forward to hearing from you to resolve the issue at the earliest.Similar opinion? Write a review on ProductReview.com.au!
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Mike SCentral Queensland, QLD
- 2 reviews
- 2 likes
Arise Solar for the win!
Victor from Arise Solar couldn’t have been more helpful! From my initial email right through to after install service, he made sure we understood every step and even called a week after the install to ensure we were happy with the product.
Very stoked with how our 18 panel system works
1 comment
Arise SolarArise Solar
Hi Mike,
Congratulations on going renewable with Arise Solar! It's wonderful to learn that our teams were able to provide you with the excellent experience we strive to provide the same to all our cu... Read more
stomers. Thanks for the appreciation that they really deserve!Similar opinion? Write a review on ProductReview.com.au!
Good sysrem
Arise solar were good to deal with and I am happy with the service that melvin hunt supplied when we first contacted them .so far the system is saving us a lot of money even with the repayments .very happy so far Brett
1 comment
Arise SolarArise Solar
Hi Brett,
We want every experience to be five stars. And our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We're happy to learn that you are having great savings on your bill. ... Read more
If you have any more questions, comments, or concerns, please do not hesitate to contact us at onlinesupport@arisesolar.com.au. Keep safe and have a great time saving ahead! Cheers!Similar opinion? Write a review on ProductReview.com.au!
the installation went absolutely perfect
I ordered a 6.5 kw solar package through Alex who was extremely helpful and the installation date was set at 18/02/2021,the installers arrived at 7am and were tremendously professional and finished at about 12.30 pm
the system is working well.
1 comment
Arise SolarArise Solar
Hi Adrian,
On behalf of everyone at Arise Solar, we thank you for sharing this great review about us! We are overjoyed that you enjoyed your experience with all our teams. We will be sharing your feedback amongst our teams! Keep saving.... Read more
If you have any more questions, comments, or concerns, please do not hesitate to contact us at onlinesupport@arisesolar.com.au. Keep safe and have a great time saving ahead! Cheers!Similar opinion? Write a review on ProductReview.com.au!
Cindy BreakspearIllawarra, NSW
Love my solar
No issues or dramas with installation or communications between myself and the consultant Melvin
Installation was easy and quick with little no not disruption
I would highly recommend this company
1 comment
Arise SolarArise Solar
Hi Cindy,
We can’t be happier to learn about your wonderful experience dealing with our teams. Thank you for such a nice review. Arise Solar would love to serve your contacts with same dedication. ... Read more
If you have any more questions, comments, or concerns, please do not hesitate to contact us at onlinesupport@arisesolar.com.au. Keep safe and have a great time saving ahead! Cheers!Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
QLDZDRasked
I have contacted Arise, but since I looked them up here before paying my deposit I wonder if anyone has had the specification changed without notification. They are very good at sending the brochures for specification and giving assurances about the quality and features and warranty. They used multiple photographs of our power box and roof and used google maps for orientation and placement. It seemed efficient to us. They even identified that we have a 3 phase meter box. So they used that as a reason to charge me an extra $200. I asked why and they said there is extra wiring. They didn't elaborate much, but they are the biggest, so they would have sold to a house with a 3 phase box before.
The contracted installer did a good job installing what they were given.
Even though the Solis solar inverter has a very similar external appearance to the FoxESS smart app wifi model we were supposed to get, I see it does not have a battery ready port. So no upgrade path to Tesla battery.
We turned down multiple offers of solar system that did not offer the battery upgrade path. Some suggested that it is better to spend the same money that Arise charge for a 6.6kW with battery upgrade on a 9.9kW system and forget about the battery because we would make the money back in 5 years and then get a new inverter and battery with that banked money.
I thought that sounded dodgy at the time because getting paid for exporting energy to the grid involves a lot of rubbery accounting. So I took the safer option of going with a highly rated company like Arise.
I am reading the reviews again to see if anyone has given up their upgrade path to battery and the reasons why they did it.
I did a quick search on Google and found an explanation about how 3 phase affects the solar inverter specification and it does not appear to be that important because the way exported energy is metered is automatically adjusted as the sum of each phase. So exporting on one wire and nothing on the other is tha same as exporting on single phase.
No answers
Glennasked
Hi, where are the panels made?
No answers
Reyasked
Does Arise Solar used to be EURO SOLAR?
Details
Category | Solar Panel Installers and Solar Retailers |
---|---|
Solar Connection Type | Grid-Connected |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Member | No |
Clean Energy Council Recognition | Member |
Solar Connection Type | Grid-Connected |
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Arise SolarArise Solar
Hi there,
Congratulations on going renewable with Arise Solar. It is wonderful to hear that our teams were able to provide you with the seamless experience we strive to provide to all our customers.... Read more
We’ll be more than happy to serve your contacts too.