Arkana Energy Group

Arkana Energy Group

 Verified
Arkana Energy Group
4.7

153 reviews

PositivevsNegative
92% · 14111 · 7%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$31,935.52
Value for Money
4.6
Product Quality
4.7
Shipping
4.6
Customer Service
4.7
Timeliness
4.7
Job Satisfaction
4.8
Rates and Fees
4.5
Installation
4.8

Reviews

153 reviews
Jeff C.
Jeff C.Greater Melbourne (Metropolitan), VIC
 

Very positive experience

I was very happy with my overall experience in dealing with Arkana Energy, and the installation team did an excellent job installing the solar roof panels and the inverter. Show details
Value for Money
Rates and Fees
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Andrew
AndrewNorth Queensland, QLD2 posts
 

Good overall team

Very friendly,very quick installation, (less than a day), professional clean quick and a explaination of how things work. Demo of app from the electrician who fitted system and no baffling with nonsense Show details ·  1
Tom.F
Tom.FGreater Melbourne (Metropolitan), VIC
 

Solar panel installation which was a pleasure from start to finish

The salesman and electrician sub-contractor with his team were great and a pleasure to deal with.
The panel installation process took two days of solid slog - they worked constantly like slaves.
The office ladies in fielding phone calls were lovely as well. Show details ·  1
Kathryn
Kathryn6 posts
  Verified

GREAT JOB WARREN

GREAT EXPERIENCE
Warren was knowledgeable and identified the problem and solved the issue Show reply
Susan O.
Susan O.
 

Highly recommend company

Wonderful company to deal with from the quote right through to the after service. Peter was so knowledgeable with all our questions, the installers were a fantastic crew how explained everything and the after service with emails keeping up informed. Very highly recommended love the app showing our power usage and solar input Show details ·  1
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Melita J.
Melita J.Richmond-Tweed, NSW
 

Absolutely great service!

The entire process was made super easy by their wonderful staff. They are not pushy, and help you make the right decision for you. All the staff are lovely and their after sales service is next level. They are a bit more expansive than some of their competitors however I believe you get what you pay for. And Arkana are outstanding! Show details ·  1
Linda
LindaRichmond-Tweed, NSW
 

Happy customer

Excellent from start to finish.
Robert Irvine the sales rep spent time explaining and going through everything with us.
Luke and his partner who installed the panels turned up on time talked us through process ,easy to talk to spent time explaining the app ect.
Office staff always polite and questioned answered and all emails sent and ontime no waiting for service.
Very Happy with whole service.
I would 100 percent recommend Arkrana Energy for solar panels.
Linda Show details ·  1
Value for Money
Rates and Fees
Matt T
Matt T
 

Don't let them rip you off!

Be aware of this company. Don't let them rip you off! They almost did that to my parents.

Not because someone visited you at home you have to trust them. The basic solar system is more than $9,000 (before rebate) which is way way over priced compared to other quotes with a better companies. These types of solar companies need to be closed down. Please do your due diligence. A simple request for other quotes is helps a lot.

Arkana Energy Group
Arkana Energy Group   DM   
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Carmel W.
Carmel W.
 

Excellent

Every level of communication and dealing with Arkana has been excellent - from my inital meeting with Mike, the consultant who attended at my home, to the ladies who handled my many telephone enquiries, to my discussions with Callum about best options, and, finally, to the 3 gentlemen who did the installation. Everyone was so professional, courteous and helpful. Show reply
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Lindsay
LindsayGreater Melbourne (Inner), VIC
 

I fully endorse Arkana for their professionalism and customer service

The whole team was understanding with our house needs. I found the sales person was honest and upfront, and patient with answering all required questions I had. The over experience was guided through by the Arkana team smoothy and they kept me inform with every step of the process. Arkrana is a very professional outfit with excellent attention to customer needs and service. I fully recommend Arkana to anyone thinking of installing Solar energy. Show details ·  1
Mel
MelMid North Coast, NSW
 

Great team

installers were fantastic, Darren explained everything in easy to understand terms, very efficient,friendly and professional, very happy with service Show details ·  1
Shaun crane
Shaun craneCentral Queensland, QLD
 

High standard

Easy, professional, informative and the work was done to a high standard Show details ·  1
Rates and Fees
Michael mcginness
Michael mcginnessSouthwest, VIC2 posts
 

Very happy and satisfied customer

Everything the you company said they would do they did very professional, very prompt, could not ask for more a job well done and professionally the panels are working better than I thought
Many thanks to all concerned Show details ·  1
A and B. S
A and B. SGreater Melbourne (Inner), VIC2 posts
  Verified

Remarkable and Awesome

Very professional and efficient from customer service to technicians, good value!!! Show details
Russ L.
Russ L.Southwest, VIC3 posts
 

Solar panels and battery installation

The Arkana installation did a wonderful job. Arrived on time, very polite, professional and well mannered Show details ·  1
Value for Money
Product Quality
Rates and Fees

Questions & Answers

PeterM
PeterM

Thanks for posting this review. I had a cold call from them, and decided to get a quote. I told them the size and details of the system required, including a 3 phase system, and they gave me a single phase 6.66kw quote with a cheap 4999w Sungrow inverter (about $1000 on ebay) similar to you, with the solar panels in the wrong place. I advised them they were wrong and they revised the quote and it didn't change, which I know would make a huge difference in the cost. They didn't realize I am a builder. I obviously did not give them the job.

sol l.
sol l.  
Arkana Energy Group
Arkana Energy Group   DM   
PeterM
PeterM  

Your details on the quote match the details below. Don't lie! Kristen Krall, Arkana Energy, 8/604 Pine Ridge Rd, Coombabah Qld 4216

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Visit official website

Contact info for Arkana Energy Group

  • ABN: 61654997711

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