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Terrible product from Arlec with customer service to match.
I bought the Arlec Security Sensor Floodlight, item number MAL 214 from Bunnings. Looking at the Arlec box the unit came in, I thought it was a good buy and appeared to be exactly what I was looking for as it clearly shows the unit sitting flush against the wall when installed. This is a HARDWIRE product so I called my electrician and left him to install while I was out. Once installed, I was appalled to see that the unit does not fit flush onto the wall as is clearly INDICATED on the Arlec box. The unit actually sits about 10mm away from the w...all which is aesthetically unacceptable as it looks like the unit is hanging off the wall and was not installed properly. My second issue is that Arlec claim the unit is weather proof IP44 rated. Albeit the unit does come with a rubber seal on the back face of the Arlec Security Sensor Floodlight which is about 10mm away from the wall, unacceptable as there is no seal preventing water going down the electrical conduit pipe in the wall. My third issue is that I have effectively created a haven for Redback spiders and had I seen this unit prior to purchase, I would NEVER have entertained even the thought of purchasing it. I wrote to Arlec numerous times but nothing would convince them of any merits to my complaints. According to Arlec, they were unable to see anything misleading regarding the mounting of the floodlight. In my reply I suggested they needed glasses as when I provided photographs of the installation to Bunnings personnel they concurred, adding that knowing what they now know, would not buy a Arlec Security Sensor Floodlight. All Arlec offered was that if am unhappy with the product, I can get my electrician to remove it (at my cost) and return it to the place of purchase. It should be noted that almost ALL Arlec sensor lights sit about 10mm from the wall. I intend taking this up with the ACCC as I feel it is blatantly misleading if not fraudulent as the Arlec Security Sensor Floodlight is totally different from what is shown on the box.
Spend the extra money and buy something else. Limited life.
I have had a number of sensor lights around my house including the arlec brand. This is the longest I have had an Arlec product work. Not quite making two years. Another brand that I have doing the same job has been installed and working for over 10 years. Spend the extra money and buy something else.
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