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Arnold's Boat Shop

Arnold's Boat Shop

2.0 from 237 reviews · View Statistics
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Reviews

1.2
32 reviews
  • Product Quality
    1.5 (15)
  • Return Claim MadeYes (32) · No
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Bernice
BerniceCentral Queensland, QLD

ITEM NOT RECEIVED

published

after ordering and receiving goods within a week previously we ordered again, 5 months later and no item, just reading online about administrators in to Arnold's, sad, silly me has sent email after email with no reply, the voice mail needs to be changed to make people aware of what's going on, will be taking another reviews advice and going to fair trade

Incentivised Review No
Return Claim MadeYes
Glen Thompson
Glen ThompsonSouth East Queensland, QLD
  • 2 reviews

Waited 8 months for an item..still no item

published

Bought a Perspex screen for my centre console. It arrived with cracks in both corners. For the last 8 months [Name Removed] from Arnold’s told me a replacement was being organised. Still no replacement screen. Not happy. Suppose I have lost my $300.00
SHAME ON ARNOLDS.

Product Quality
Incentivised Review No
Return Claim MadeYes
Carlito B.
Carlito B.Sydney, NSW

Lost more than $1,800 dollars - due to store closure

published

Ordered 2 deck hatches which did not fit my boat and was offered store credit after returning items. Seems all efforts to contact them after no communication to customers that they had financial issues has now resulted with $$ lost and negative experience for customers.

Not happy :(

Product Quality
Incentivised Review No
Return Claim MadeYes
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Four step ladder, never came

published
Incentivised Review No
Return Claim MadeYes

Do not buy from this company - update March 21 2021 legal action commencing

published
Incentivised Review No
Return Claim MadeYes

Absolutely atrocious! Do not buy from them.

published

3 Months late with my order and they now just ignore my emails. They are lying scamming low life thieves. They do not have anything in stock. They wait for your money then they try buy it from somewhere else. I wish the star rating went lower because they don't even deserve a 1 star.

Product Quality
Incentivised Review No
Return Claim MadeYes
John Mannix
John MannixHunter Region, NSW
  • 9 reviews
  • 7 likes

This company is BAD and will only communicate through email no phone number.

published

Ordered item 11 Feb no advice of delivery after two weeks, Can only contact them through email no phone numbers. They finally got back and advise delivery expected 5th March, Now the 11th March no delivery or advice of delivery. They take the payment quickly but don't care about delivering the product. I have now emailed for a refund, Next step Dept of Fair trade. Their ABN 55142419056 they should not be in business.

Product Quality
Incentivised Review No
Return Claim MadeYes
Robert
RobertSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Be very cautious of this company.

published

Be very cautious of this company. I had a bad experience.

I was notified that my item was no longer available and offered a refund. It was at this point that communication with the company completely disappeared and I found it very difficult to actually get my money back. Only once I threatened legal action and reporting to the ACCC did I receive my refund.

I’m not sure if they are out to cheat people or just really bad at business. I would avoid dealing with them. Not worth the hassle.

Product Quality
Incentivised Review No
Return Claim MadeYes
Hernan
HernanSydney, NSW
  • 2 reviews
  • 2 likes

Products not in stock, awful customer service. After a lot of frustration I ended up getting my money back via ACCC.

published

AVOID, I waited 3 months got tired of waiting and asked for a refund. dodgy experience, the website has the products same as Bosun Locker, is like two fake virtual warehouse.

Incentivised Review No
Return Claim MadeYes
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Robyn
RobynSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Noisy solar vent

published
Product Quality
Incentivised Review No
Return Claim MadeYes
John
JohnGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Terrible..no goods..no reply

published

Ordered goods on 15th January..nothing at all by 7th Feb..so cancelled the orders and going to report to my Bank re Credit card charge...dont use them

Product Quality
Incentivised Review No
Return Claim MadeYes
Dean
DeanSouth East Queensland, QLD
  • Verified

Non existent communication

published

Despite many attempts to try and contact them, I cannot find out the status of my order. They charged my credit card back on 26/11 but the only communication was 5 days later that the product was not in stock and it would ship on 15/12. 3 out of 5 order have had a similar experience so never again

Incentivised Review No
Return Claim MadeYes

Don't use this company...

published

Like many others I've had little to poor service. While I did get some products the order was incomplete, wrong items delivered and non-existent response. I spent many hours writing emails, collating delivery items and requesting refunds. Fed up I contacted the Dept of Fair Trading (NSW) and lodged a complaint. I had the refund in my account the next day.

Incentivised Review No
Return Claim MadeYes
Juliane Lopez
Juliane Lopez
  • 2 reviews
  • 1 like

I response

published

I have been waiting for a response to my e-mail for 3 days and received nothing....Very bad at communicating would rather buy from a shop that you can actually speak to someone..

Incentivised Review No
Return Claim MadeYes
Greg
GregGreater Melbourne (Metropolitan), VIC

This business is a scam!!!

published

I have ordered products a few week ago. I have sent emails asking for ETA. No response. Not sure how this business is still active .
I'm going to report this to ACCC and card fraud if I don't hear from them in the next 10 days .

Product Quality
Incentivised Review No
Return Claim MadeYes
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Page 1 of 2

Questions & Answers

Amanda D.
Amanda D.asked

Has anyone read all the great reviews they have on their website, I can't believe there true. These people seem to be running a scam.

3 answers
Terry
Terry

I have ordered lots of stuff from them in the past. They were excellent and my 'go too' shop. Unfortunately that has drastically changed.

Amanda D.
Amanda D.

Sure has.

Jane B.
Jane B.

Terrible experience, I thought the reviews were wrong but they’re not

Robyn
Robynasked

I seriously wonder if Arnold's Boat Shop has no stock of any kind at all but orders the items in as the customers (we) order them? This could explain the delays experienced by customers. One review states that the address is a vacant shop front (ref. Milan Mitrovic review) which could support this theory. I am mindful of experiences with a company called LHP some years ago. Very similar "modus operandi".

1 answer
Amanda D.
Amanda D.

Hi Robyn, I think the address is now out at Seven Hills. I think they are just ripping people off sadly

Lesley
Lesley asked

Does Arnold’s Boat Shop sell Lagun Tables?

4 answers
Brennan
Brennan

Arnold’s Boat Shop sells nothing !! They just take your money and never supply the product !! Buy at own risk. They scammed me out of $177

steveP
steveP

Lesley - suggest you ask them!

Mich
Mich

Don't buy anything from them. I had to go through my bank to get my $350 refunded. Their website needs to be shut down.

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