ITEM NOT RECEIVED
after ordering and receiving goods within a week previously we ordered again, 5 months later and no item, just reading online about administrators in to Arnold's, sad, silly me has sent email after email with no reply, the voice mail needs to be changed to make people aware of what's going on, will be taking another reviews advice and going to fair trade
Waited 8 months for an item..still no item
Bought a Perspex screen for my centre console. It arrived with cracks in both corners. For the last 8 months [Name Removed] from Arnold’s told me a replacement was being organised. Still no replacement screen. Not happy. Suppose I have lost my $300.00
SHAME ON ARNOLDS.
Lost more than $1,800 dollars - due to store closure
Ordered 2 deck hatches which did not fit my boat and was offered store credit after returning items. Seems all efforts to contact them after no communication to customers that they had financial issues has now resulted with $$ lost and negative experience for customers.
Not happy :(
Four step ladder, never came
I ordered and paid for a 4 step ladder mid January and was given an expected delivery turn around time of 10 days, then I was informed there was a delay and would not receive my ladder until mid February, so I waited then I was informed after I sent an email at the end of February and I was informed by email "sorry there is a delay" sure is I thought! Then I was told late March, after I sent another email, I was then told mid April. I needed this in January. There is no longer anyone to call, I had no idea the item, needed to be ordered by the...m. I then emailed back to cancel the order and wanted a refund, I was told then next day that may request was processed and the refund would be transferred back to me. That was two weeks ago and I do not have my refund. These guys were great when they offered service, I would never ever recommend them to anyone. No service, no product delivery and they still have not refunded me. Terrible business..shame they were good.
Do not buy from this company - update March 21 2021 legal action commencing
As I had a credit I order the fuel tanks in JANUARY, I still do not have them.... they offered a full refund at the beginning of MARCH and they paid me the cash portion excluding the credit of $321.36. I have emailed over and over and no response for the past week. I am going to send a LETTER OF DEMAND today and lodge with the courts because there is no other way to contact them or progress this.
Do not buy from them they are a sham... when I first read reviews like this I thought oh people often only write BAD reviews, it should be ok, it is...NOT! I am waiting on my second order, only placed it with them as I had a credit with the first order finally arrived. First order said 3-6 days it took that many weeks and came in multiple shipments, many emails back and forth to achieve this, so FRUSTRATING! So here I am again, I paid more than two weeks ago and have emailed support a number of times, NO RESPONSE to date at all. Will I get the fuel tanks? will I see my money again? I guess Fair Trading is the next option. The owner of the company [Name Removed] (i think) is now not available on any social media platform. WHY does this company exist if they don't want to service the customers who require the products? complete waste of time and unnecessary hassle.
Absolutely atrocious! Do not buy from them.
3 Months late with my order and they now just ignore my emails. They are lying scamming low life thieves. They do not have anything in stock. They wait for your money then they try buy it from somewhere else. I wish the star rating went lower because they don't even deserve a 1 star.
This company is BAD and will only communicate through email no phone number.
Ordered item 11 Feb no advice of delivery after two weeks, Can only contact them through email no phone numbers. They finally got back and advise delivery expected 5th March, Now the 11th March no delivery or advice of delivery. They take the payment quickly but don't care about delivering the product. I have now emailed for a refund, Next step Dept of Fair trade. Their ABN 55142419056 they should not be in business.
Be very cautious of this company.
Be very cautious of this company. I had a bad experience.
I was notified that my item was no longer available and offered a refund. It was at this point that communication with the company completely disappeared and I found it very difficult to actually get my money back. Only once I threatened legal action and reporting to the ACCC did I receive my refund.
I’m not sure if they are out to cheat people or just really bad at business. I would avoid dealing with them. Not worth the hassle.
Products not in stock, awful customer service. After a lot of frustration I ended up getting my money back via ACCC.
AVOID, I waited 3 months got tired of waiting and asked for a refund. dodgy experience, the website has the products same as Bosun Locker, is like two fake virtual warehouse.
Noisy solar vent
Arnolds supplied my order in reasonable time but I found it to be of poor quality in that it rattled which made it unsuitable for my boat. After writing to Arnolds Boat Shop (you can't call them!) and describing the problem, it took them around 10 days to reply. It would have to be returned they said for a warranty decision to be made by their supplier (RWB). At that point I could see that this $55.00 + $18.00 postage item was going to cost another $18.00 in postage and could take weeks to be sorted, if ever. As my email to Arnolds said, I deci...ded to "suck it up" and will buy another vent in person at a shop with real people. The positive reviews that immediately spring forth on the net do not reflect the majority of poor reviews that can be found pushed into the background. Ross Davies
Terrible..no goods..no reply
Ordered goods on 15th January..nothing at all by 7th Feb..so cancelled the orders and going to report to my Bank re Credit card charge...dont use them
Non existent communication
Despite many attempts to try and contact them, I cannot find out the status of my order. They charged my credit card back on 26/11 but the only communication was 5 days later that the product was not in stock and it would ship on 15/12. 3 out of 5 order have had a similar experience so never again
Don't use this company...
Like many others I've had little to poor service. While I did get some products the order was incomplete, wrong items delivered and non-existent response. I spent many hours writing emails, collating delivery items and requesting refunds. Fed up I contacted the Dept of Fair Trading (NSW) and lodged a complaint. I had the refund in my account the next day.
I have been waiting for a response to my e-mail for 3 days and received nothing....Very bad at communicating would rather buy from a shop that you can actually speak to someone..
This business is a scam!!!
I have ordered products a few week ago. I have sent emails asking for ETA. No response. Not sure how this business is still active .
I'm going to report this to ACCC and card fraud if I don't hear from them in the next 10 days .
Questions & Answers
Has anyone read all the great reviews they have on their website, I can't believe there true. These people seem to be running a scam.
I seriously wonder if Arnold's Boat Shop has no stock of any kind at all but orders the items in as the customers (we) order them? This could explain the delays experienced by customers. One review states that the address is a vacant shop front (ref. Milan Mitrovic review) which could support this theory. I am mindful of experiences with a company called LHP some years ago. Very similar "modus operandi".
Hi Robyn, I think the address is now out at Seven Hills. I think they are just ripping people off sadly
Does Arnold’s Boat Shop sell Lagun Tables?
Arnold’s Boat Shop sells nothing !! They just take your money and never supply the product !! Buy at own risk. They scammed me out of $177
Lesley - suggest you ask them!
Don't buy anything from them. I had to go through my bank to get my $350 refunded. Their website needs to be shut down.
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