Reviewer Photos & Videos
Great service on orders and delivery delivered in a timely manner considering the issues around Aus post thanks heaps Ross
The most FRUSTRATING online shopping experience EVER
I am waiting on my second order, only placed it with them as I had a credit with the first order finally arrived. First order said 3-6 days it took that many weeks and came in muliple shipments, many emails back and forth to achieve this, so FRUSTRATING!
So here I am again, I paid more than two weeks ago and have emailed support a number of times, NO RESPONSE to date at all. Will I get the fuel tanks? will I see my money again? I guess Fair Trading is the next option. The owner of the company Ronald Lereux (i think) is now not available on any social media platform.
WHY does this company exist if they don't want to service the customers who require the products? complete waste of time and unnecessary hassle.
Crewsaver PFD arrived in 3 days
Ordered 2 Crewsaver Ergofit 190+ PFDs from Arnolds. It said they would take 3-6 days. The PFDs arrived in 3 days. Very happy.
Selling items not in stock.
I ordered and paid for a VHF antenna and after 2 weeks hadn't received any info on postage. Emailed Arnolds and was told it would be another 2 weeks before it was shipped. Order has been cancelled and I bought one elsewhere. Now waiting to see my refund.
Absolute FRAUD - don’t order
Ordered parts took the money don’t answer calls, don’t post goods don’t respond - avoid at all costs, scam website, fraudulent activity
Avoid Avoid Avoid
Just another Online retailer that once they have your money they hide behind "Email only contact"
Ordered and paid in full for goods mid January...just keep forwarding the same response
"Your good will be shipped shortly"
Avoid this one for sure....
Terrible..no goods..no reply
Ordered goods on 15th January..nothing at all by 7th Feb..so cancelled the orders and going to report to my Bank re Credit card charge...dont use them
great prompt service
I've bought numerous boating items from Arnold's Boat Shop over the years and have found they offer a wide range of boating equipment competitively priced combined with prompt service
Very poor customer service and communication
I have never left a negative review before, but feel so frustrated that Arnolds Boat Shop have decided to change their method of contact to online only, no phone number available should customers need to get in touch regarding late orders. I ordered a couple of small parts that on the 31st December, but by the 18th January I had heard nothing - no email to apologise for the delay or to let me know when the goods would be expected. When I went to the website to phone and check on progress I could not believe that there is not even a number you...can call any more, it has to go through their online contacts page. Yes I recieved a reply, but to tell me that the goods would not be posted until the 5th February! I wonder how long it would have taken if I had NOT got in touch? I have used this company previously and not had any issues, but I will not be a returning customer. This seems to be a worrying trend with companies, removing the option to call someone about online orders, and expecting that customers will be happy with online chats; having run our own business for 25 years plus, and priding ourselves on customer service, it is beyond me to understand why this is one aspect of some businesses that seems to be less important. Very short-sighted.
Crap company dead beats
I ordered early January was advised upon purchase, 2-5 days send,then after emails was told 15th,nothing has arrived, no email to say that it's sent. Won't answer their email so I used the department of fair trading to deal with the situation. I contacted a current affairs and the producers were interested in the story but because I'm in Brisbane it would be better if local Sydney spiders complained to them,that way they will interview them all and take it from there and them being local can turn up to 22 powers rd en masse, but all in all, it's a dead beat company that us people should never use again shocking
Crewsaver 165N Sports Life Jacket- Great product value for money.
Arnold's Boat Shop has a great range of products for mariners. They provide a fast and efficient online service which is easy to navigate and find what you want. Their service and support to customers is fast, efficient and caring.
No more hiding.
I believe the majority of the positive feedback are fake. Arnold’s operate under “NOLD TRADING PTY LTD Unit B2, 22 Powers Road Seven Hills NSW”
My order never arrived & no response
This would have to be my worst online purchase ever. This store can not be contacted by phone and they never return emails sent to their sales inbox. Placed and order on December 11 and January 18 no updates and they do not answer emails. Totally avoid this store people and save the headaches just terrible service.
I gave them 1 star how low can you go
This company is the worst company that I have ever dealt with.
10 days from order and there has been no contact except we got your money.
I would have bought a lot more through these guys but definitely not now.
Don't buy from them.
Rating them with one star is too much
Rating them with one star is too much, it means I am rating them, lol. I have a bad feeling about this bunch. Would never order anything from them. Their advertised address is an empty vacant shop. I placed the order, moneys gone, no reply to my emails, they can not be contacted by phone. Terrible experience an no customer service
Good Product and Service
Item I was looking for was easy to locate on website.
Checkout was simple and straight forward.
Item arrived and was as described.
I would have appreciated an email notification of expected delivery as item was a Christmas gift but arrived after that time.
Great variety of products
Would recommend Arnold’s boat shop no problem. Love the variety of products on line and very helpful
website. I have ordered from Arnold’s on number of occasions and always received products on time.
Boat parts delivered on time
Had the boat parts needed - ordered and paid but then they went quiet, then fired up with excellent delivery timeframe.
Do not buy from them
Made a purchase order many days before Christmas and followed up with multiple emails. Absolutely no response. Like all the other reviews the shop is either a scam or should not be operating. Do not buy from them
Arnold's boat shop review
I ordeded a RIB tender for a bit over $1400 two months ago. There was no indication on the site that there may a delay in receiving this item. Three weeks later I hadn't received the tender and had received no further information. They only take queries online, and the reply I got was "Thank you for your email. We apologise for the delay with your order. Your order is now expected to ship approximately on the 30th of November. You will receive a notification once your order is shipped. Should you wish to make any changes to your order, please...reply to this ticket." After not receiving the item on 30th Nov I sent another email with exactly the same reply received other than the date 8th January inserted. This date had been and gone and the email I have then received was exactly the same wording with 22nd January inserted. I will further post on the outcome. 5 days later: After further contacting the store via emails they informed me there were supply chain issues, and that I could either change my order or cancel and recieve a refund. I have cancelled the order and been contacted to inform me they will process a refund. I wil post on eventual outcome. 3 days later: I have received my refund. I feel like rating higher because I'm relieved I've received a refund. However it has taken nearly 3 months to get to this stage and my main qualm is that I shouldn't have been given dates for reception of goods that were misleading, regardless of whether it was intentional. There should have been some indication on the product site that the goods weren't in stock and could take a significant amount of time to be shipped.
Having read some poor reviews I was worried but my order arrived within a week and was as ordered. The company apparently moved premises mid 2020 so maybe this was why some people had a problem. No problems for me. Very happy customer.
Terrible customer service
Terrible customer service I put a order in on the 27th and still have had no feed back on my order !Iv spent $1300 sent multiple emails with no reply on a tracking number this is the second time iv had drama 's with them I will never use there service again.
Three months you say..after waiting a month for a reply
Not impressed [name removed]! paid on the 4th of December close to 500 dollars worth now the 2nd of January NOTHING and i get told will be a February delivery.. why not state that before hand on the website ??? UPDATE: Rang the bank requested a Visa reversal, Arnold`s suddenly are able to send part of the order next day with refund for the PFD`s-guess the fees and charges from the bank for the reversal made this happen
Do not buy from them.
10 days since ordering from the online and no answer on delivery or status of the order.. do not buy!
Very prompt no fuss service. Nice work!
Very easy to navigate their website, easy checkout, enjoyed the 5% discount too. I will shop online with Arnold’s Boat Shop again.
Questions & Answers
Has anyone read all the great reviews they have on their website, I can't believe there true. These people seem to be running a scam.
I seriously wonder if Arnold's Boat Shop has no stock of any kind at all but orders the items in as the customers (we) order them? This could explain the delays experienced by customers. One review states that the address is a vacant shop front (ref. Milan Mitrovic review) which could support this theory. I am mindful of experiences with a company called LHP some years ago. Very similar "modus operandi".
Hi Robyn, I think the address is now out at Seven Hills. I think they are just ripping people off sadly
Does Arnold’s Boat Shop sell Lagun Tables?
Arnold’s Boat Shop sells nothing !! They just take your money and never supply the product !! Buy at own risk. They scammed me out of $177
Lesley - suggest you ask them!
Don't buy anything from them. I had to go through my bank to get my $350 refunded. Their website needs to be shut down.
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