I would never use Art of Kitchen for another kitchen job again.
I had a kitchen done from scratch from them a few years ago. I found them very rude and I had to point out to them that the the lines were not straight otherwise they would have just left it like that. If I didn't say anything to them about chipped panels etc they would try to get away with it. Even with the design I had to push them to come up with a better solution. Alot of hard work, rudeness and not worth the extra money to go through them. I would never get a kitchen from the Art of ?? again.
Endless delays and poor customer service
We had a new kitchen installed by Art of Kitchens a year ago. It was a straightforward enough project as kept to original footprint of existing kitchen. The issues started when we were advised our designer no longer worked with AoK. From there it took 3 months to finally have a fully functioning kitchen. We had a number of issues around poor cabinetry work. The built in wine rack was made incorrectly, the bin drawer was forgotten (ended up with a cheap plastic bin possibly from big W), a small drawer under the oven was also forgotten, the tiler...had to come back twice to fix up a very messy job etc etc. the most annoying issue, however, was with our pantry doors. They had a significant bow in them, trying to get a new door took weeks and accusations from AoK of misuse and even that maybe I was taking the door off the hinges when no one was looking! Then the attitude changed to one of "all doors of this height will bow" apparently this is clear in their contract - which not only is in not in their contract but also one would think if it was a common issue they would warn their customers in advance. Having read the other comments I am not surprised that all the positive ones were posted on the same day - just a curious observation from a sceptical person. Also their responses to the negative responses are very illustrative of their approach to customs service when things go wrong ..... Ie get defensive and aggressive and blame the customer. Could not recommend at all. End result looks good Too many basic mistakes being made, poor customer service, a 6week job took 3 months!
Beyond fraught with problems
Beyond fraught with problems
I am writing this Review to let everyone out there know the difficulties we have encountered with Art of Kitchens. Previous to this recent kitchen installation we have built houses and renovated houses, so we are not new to the concept of having a new kitchen. Our initial consultations with the designer went well but the moment we signed the contract to order a new kitchen, like the previous comment posted by Cleo, we seemed to go from disaster to disaster. At installation stage everything seemed to be going wel...
Fraught with problems
Initial problems with the designer should have convinced us to go elsewhere but following assurances from the owner, we engaged this company and it lurched from disaster to disaster. Virtually everything is subcontracted out, granite benchtop had to be installed 3 times, cabinetry was faulty and pieces not made to specificiations and customer service was zero. Following no response to a request 4 months ago to rectify cabinetry problems, have now had to refer the matter to NSW Office of Fair Trading.
It looks nice but...........
Too many to list. There was no response from owner of company when things started to go wrong, despite earlier assurances from him personally.
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