Reviewer Photos & Videos
Ascent Alpha 2 (4E) Women’s black safety Boots
100% Love these boots. Fantastic support and comfort. Funny sizing though. Had to go down a size in my regular shoe size. Not sure about wear and tear as I’ve only been wearing them about a month. The AUS safety standards match steel cap boots as this is a composite boot. I’m very happy with that. Bit pricey but at this stage well worth the cost.
Ascent Eve School Shoes - warning don't bother!
I have been a big fan of ascent Mary-Jane school shoes for years. This year my daughter was delighted that ascent now had a t-bar range. Unfortunately, the quality was inferior to the high standards I have come to expect from Ascent. Within two weeks, the leather was all scuffed and clumpy, didn't even look good when polished-they looked the same condition as the ones she had had for a whole year! Notified head office and was told it was just a result of repetitive kicking on an abrasive surface. My daughter was in the same classroom as last ye...ar - ie both pairs of shoes went through EXACTLY the same school conditions. I was not offered a refund or exchange even when I sent photos of the old Mary Janes compared to the new t-bars. So disappointed not only in the quality, but in the fact my years of loyal customer service amounted to nothing with head office. One of the reasons I went to the bother of contacting head office was I thought they would like some feedback about the inferior quality of their new range, especially from a repeat customer.
Assent Delta shoes are very comfortable
Great shoes to wear and is very comfortable if you are on your foot all day.
I have been wearing a Delta for good 10-12 years as I used to buy a pair from Athletes foot.
But recently have been getting direct from Dominion cross.
Only issue is the soles keeps splitting as I have complained before.
Great customer service though and highly reccomended.
I am going to get 1 pair soon.
Brilliant products, brilliant customer service!
In a day and age where good products and good customer service are a rarity, ASCENT Footwear really are the best of the best! Bravo for creating excellent footwear for my children, and bravo team for excellent delivery and shipment detail. I am a repeat customer and will continue to shout from the rooftops to other parents how good your products are. Thank you :)
Flawed Customer Service
Given a lot of the shoes sold by this organisation cannot be purchased in store, with only select varieties available to try in store, one can only resort to making purchases online without really knowing if they will be a good fit. I since experienced great discomfort and injury with the new pair purchased and was told that I could get it refunded and their restocking fee wouldnt apply. On returning it back, they then advised the restocking fee would apply despite communications and evidence to show that it wouldnt. Despite sending them the ex...act email that indicated this by their team, the representative merely restated the terms and conditions. READ the information and dont commit to something youre not prepared to honour! After exhausting me through this long winded process they then said they would apply the correct refund. I will be sure to let everyone I know of this flawed customer experience.
Comfortable, durable, hard wearing, top quality shoes
I've been buying and wearing various Ascent brand shoes for the past 8 years. They are hard wearing, and I am very hard on shoes. I spend most of the day every day on my feet and do a lot of walking and I cannot find more comfortable shoes for the same price. They are not cheap, but they are not overly expensive and they are the best quality materials, workmanship and finish. The company offers free exchange for online purchases to try a different size, and no cost return postage.
The only issue i have had with these shoes is with the siz...
Ascent Avara shoe
I bought the Ascent Avara shoe for work from Athletes Foot. It has a good solid heel and base. The insole has arch support and is very comfortable. Nice black leather lace up shoe.
worst workboot I have ever worn
I purchased a pair of Ascents workboots 10 months ago after reading about their superior comfort and durability. After 4-5 months the stitching was deteriorating and becoming unstitched. I returned them to my place of purchase and after 4-5 weeks they were replaced. 5 months after getting my new pair of boots the soles are peeling off the boot and splitting. I don't work in wet areas or anything unusual. I have been told by Ascent that under normal conditions their boots should be replaced every 6-9 months!!!!! These boots cost $220 and the lif...e expectancy is 6-9 months? I have been wearing these type of workboots for 30 years and these boots are by far the worst boot I have ever had the displeasure of wearing, not only is the quality of the boot sub-standard but they are also not as comfortable as many other wookboots that are available. Do yourself and your wallet a favour and give these boots a very wide berth. I will be going back to wearing Mungrel workboots from now on. If I could have rated these boots under 1 star I would have.
comfortable. poor quality soles
My husband bought some steel cap work boots which he wore for his full time job and the soles flaked and split after 3-4 months. I bought some sandals which I wore a few hours a week and after 6 months the soles had cracked. After spending a decent amount of money on these shoes I would have expected better. Never again.
Bought Creed 2 about 12 months ago. The best thing I did. Far more comfortable, durable, waterproof and stylish than my old Rockports. Good advice from Athletes Foot, than you!
I have been buying Ascent Footwear for my daughters for school for years. I won’t buy anything else. Superior quality.
Very satisfied with range, quality and service. I won’t buy anything else. The product has lasted well over 12 months and have been purchasing this product for several years now.
I picked up a prescription of as shoes in Newcastle over 15 years ago, using probably twice a week and just now the sole ( rubber) is starting to lift. Will be taking to a boot repairer to have filed if possible to use a bit longer. New ones a bit out of my price range now
Bought Apex senior for my son and they lasted 2 years ! His foot is very broad so the extra width options were perfect. Could have gone another 6 months but he needed to go up a size for this new school year . Out preformed Clarks for durability and way more comfortable than doc martens on his arch. Highly recommend !
Nurse Ascent Avara lasted 9 months
I bought a part Ascent Avara in May 2018, I’m a nurse doing 12 hours shift and these shoes are no longer wearable after 9 months wear. They have a nice look and the non slip effect is handy, but I bought these as advertised for nurses and after 10 years working I’ve never had to replace shoes this quickly. The sole is incredibly hardened and has caused a great deal of discomfort to me post 3 12 hour shifts where I was unable to prioritise getting new ones. On return to Athletes Foot they were excessively pushy that it wasn’t the shoes fault and...that they are the absolute best shoes. I explained the above and tried a fresh pair in comparison to other brand sneakers; the sneakers won. If the soles hadn’t hardened so quickly I would recommend these shoes but I expect my shoes to last longer than 12 months- if you advertising to nurses they should be made to withstand the long shifts and lots of time on my feet.
I've had several pairs of Ascent shoes now and find them excellent - long-lasting and very supportive. They seem to be better value for money than comparable shoes, without losing anything in quality.
Questions & Answers
Just wondering how long the boots have been made in Vietnam for ? I recently bought a new pair and noticed it. My old pair roughly 3 years old, I swore they were made in aus
Hi Peter, Our shoes have been produced overseas (such as our Vietnam manufacturers) for over 20 years from when our company began in 2001. We work closely with their teams to ensure that the product is developed to our standards and in line with our designs. If you have any issues with your shoes, please feel free to email us so that we can communicate this back to them.
Hi. What is the warranty on Alpha 2 workboots? I bought a pair less then 6 months ago, both boots now have cracks the whole way across the sole right through to the inner sole. Would this be covered under warranty?
Hi Graampy, please contact us via email email@example.com to discuss this further.
Why am I reading that ascent are very poor responders in replacement and refunds when a customer purchases an inferior product and are not apologising at all for their mistakes? There is a serial theme here
Hi, We work with our customers who have bought direct from our website should they require a refund or replacement. When they login to their account they are able to easily return and request a refund or replacement on a case by case basis. Should they have bought from a retailer, they are asked to return the shoes to them and the retailer will start the returns process through the correct channels.
Get an answer from our members and Ascent Footwear representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$69.95|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes and Work/Trade/Heavyduty Boots|
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.