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Ascent Footwear
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- 13 reviews
- 29 likes
Flawed Customer Service
Given a lot of the shoes sold by this organisation cannot be purchased in store, with only select varieties available to try in store, one can only resort to making purchases online without really knowing if they will be a good fit. I since experienced great discomfort and injury with the new pair purchased and was told that I could get it refunded and their restocking fee wouldnt apply. On returning it back, they then advised the restocking fee would apply despite communications and evidence to show that it wouldnt. Despite sending them the ex...
Read moreact email that indicated this by their team, the representative merely restated the terms and conditions. READ the information and dont commit to something youre not prepared to honour! After exhausting me through this long winded process they then said they would apply the correct refund. I will be sure to let everyone I know of this flawed customer experience.
Confusion? Despite sending you the email showing you that your company initially advised the restocking fee wouldnt apply, you continued to need convincing maintaining your stance. You caused a whole ...
Read morelot of unnecessary trouble and did not keep your word only until after you realised you were wrong. I am still waiting on my refund but of course, you dont respond to emails or have a contact number to reach you.
Hi,
As per our email correspondence with you today, your full refund has been processed. Funds can usually take a few business days to appear, and this is beyond our control. However, the refund amount should appear on your card statement shortly....
Read more We apologise again for the inconvenience, please let us know if we can help further. Kind regards, Team Ascent
worst workboot I have ever worn
I purchased a pair of Ascents workboots 10 months ago after reading about their superior comfort and durability. After 4-5 months the stitching was deteriorating and becoming unstitched. I returned them to my place of purchase and after 4-5 weeks they were replaced. 5 months after getting my new pair of boots the soles are peeling off the boot and splitting. I don't work in wet areas or anything unusual. I have been told by Ascent that under normal conditions their boots should be replaced every 6-9 months!!!!! These boots cost $220 and the lif...
Read moree expectancy is 6-9 months? I have been wearing these type of workboots for 30 years and these boots are by far the worst boot I have ever had the displeasure of wearing, not only is the quality of the boot sub-standard but they are also not as comfortable as many other wookboots that are available. Do yourself and your wallet a favour and give these boots a very wide berth. I will be going back to wearing Mungrel workboots from now on. If I could have rated these boots under 1 star I would have.Hi Craig, thank you for your review. We value every review whether it is positive or negative and I will pass on your feedback to the development team. It sounds like there was a fault with the outsol...
Read moree to be splitting in that fashion and I am glad that the store replaced them.
- 6 reviews
- 6 likes
Split seams but classed as "fair wear and tear"
After wearing my Ascent Alpha workboots for about 9 months, I felt they were becoming sloppy and I needed to do them up tighter to keep them feeling firm. I noticed I was getting small amounts of gravel and dirt inside the boots. On looking closely at the boots I could see the leather had come away from the soles on the outside edge of booth boots. I returned them to Athletes foot and they informed me they returned them to the supplier.
I was expecting they would be replaced, however the verdict, communicated to me from Athlete's Foot, ws tha...
Questions & Answers
Gday
Just wondering how long the boots have been made in Vietnam for ? I recently bought a new pair and noticed it. My old pair roughly 3 years old, I swore they were made in aus
Thanks
Hi Peter, Our shoes have been produced overseas (such as our Vietnam manufacturers) for over 20 years from when our company began in 2001. We work closely with their teams to ensure that the product i...
Read mores developed to our standards and in line with our designs. If you have any issues with your shoes, please feel free to email us so that we can communicate this back to them.
Hi. What is the warranty on Alpha 2 workboots? I bought a pair less then 6 months ago, both boots now have cracks the whole way across the sole right through to the inner sole. Would this be covered under warranty?
Hi Graampy, please contact us via email info@ascentfootwear.com.au to discuss this further.
Why am I reading that ascent are very poor responders in replacement and refunds when a customer purchases an inferior product and are not apologising at all for their mistakes? There is a serial theme here
Hi, We work with our customers who have bought direct from our website should they require a refund or replacement. When they login to their account they are able to easily return and request a refund...
Read more or replacement on a case by case basis. Should they have bought from a retailer, they are asked to return the shoes to them and the retailer will start the returns process through the correct channels.Get an answer from our members and Ascent Footwear representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $69.95 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes and Work/Trade/Heavyduty Boots |
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Hi,
Thank you for your feedback, we are very sorry for the inconvenience caused. ...
Read more There was some confusion in our correspondence with yourself initially, however, once this matter was clarified your refund was processed and the 10% restocking fee waivered straight away. Again, we do apologise for this issue and appreciate your feedback on this matter. Kind regards, Team Ascent