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Ascent Footwear
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Lasted 2.5 months
Spent double for the Ascent Apex shoes for my son and they lasted 2.5 months. The front sole wore away then broke off. No refund from the retailer. Not as great as they sound, warranty not honoured
- 12 reviews
- 24 likes
- Verified
Boots disintegrated within 3. Worst boots I've ever had. Bitterly disappointing.
Purchased the boots in December on the recommendation of my podiatrist and the retailer, by the end of March, the sole had split and started peeling off. This is a totally unacceptable outcome.
I have worked in the building industry as an electrician for 30 years, and have never had a pair of boots disintegrate so quickly. In my opinion, these are not satisfactory work boots if they can't handle basic tasks for 3 months.
I am now in a position, where in the middle of a health crisis, I have no work boots and limited shops open to find and try new boots - fantastic!
Useless.
- 12 reviews
- 17 likes
Total disappointment Alpha safety boots
I work 12 hour shifts and i am on my feet all day. I bought these boots as they claimed they are safety boots more like sneakers. Plus the name athletes foot you would trust to get it right. How wrong was I. They were the most uncomfortable boots I had ever worn. They were not cheap either.
When I was wearing the boots I could actually feel objects through the boots. Not ideal for working on a construction site.
I cannot comment on the longevity on these boots as I did not wear them long enough.
Dear Sir,
We greatly apologise for the experience you had in our Alpha Safety Boots. We would appreciate the opportunity to remediate the situation....
Read more As you did not purchase the shoes from us directly, please return the shoes to the store you purchased them at in order to start the returns process. The store will walk you through its exchange and returns policy in order to assist you with a different pair. Kindest regards, Team Ascent
- 4 reviews
ADELA Buckle not even 3 terms.
As with Mandy we went with an Ascent shoe this year. My daughter was fond of the flower inner sole and Athletes Foot sold me on the invisible scuff protection. We're had to chuck them part way through term three due to scuffed and damaged toes plus a broken buckel. We've gone back to the Clarke's shoes we were wearing last year for the remainder of this year and will not be making the same mistake again next year. The Ascent runners are AMAZING and will see the year through well and truly. The school shoe is just so disappointing.
Hi Regan79,
I am sorry to hear that you were not happy with the wear of your Adela school shoes. The Adela is manufactured using Full-grain Leather and sports shoe midsoles. We ensure the highest qua...
Read morelity materials in all of our school shoes, however as leather is a naturally soft product it will scuff with wear.
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Questions & Answers
Gday
Just wondering how long the boots have been made in Vietnam for ? I recently bought a new pair and noticed it. My old pair roughly 3 years old, I swore they were made in aus
Thanks
Hi Peter, Our shoes have been produced overseas (such as our Vietnam manufacturers) for over 20 years from when our company began in 2001. We work closely with their teams to ensure that the product i...
Read mores developed to our standards and in line with our designs. If you have any issues with your shoes, please feel free to email us so that we can communicate this back to them.
Hi. What is the warranty on Alpha 2 workboots? I bought a pair less then 6 months ago, both boots now have cracks the whole way across the sole right through to the inner sole. Would this be covered under warranty?
Hi Graampy, please contact us via email info@ascentfootwear.com.au to discuss this further.
Why am I reading that ascent are very poor responders in replacement and refunds when a customer purchases an inferior product and are not apologising at all for their mistakes? There is a serial theme here
Hi, We work with our customers who have bought direct from our website should they require a refund or replacement. When they login to their account they are able to easily return and request a refund...
Read more or replacement on a case by case basis. Should they have bought from a retailer, they are asked to return the shoes to them and the retailer will start the returns process through the correct channels.Get an answer from our members and Ascent Footwear representatives
Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $69.95 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | None |
| Type of Footwear Offered | Casual & Dress Shoes, Exercise & Sport Shoes and Work/Trade/Heavyduty Boots |
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Hi Greg,
We are so sorry to see this has happened to your boots. ...
Read more We never want our customers to have this kind of experience. Based on the information you've provided, this sounds like a manufacturing fault with the outsole. Unfortunately, this has been a rare issue with some of our Safety products and based on this we have recently changed manufacturers to ensure this fault does not occur in the future. As per our email communication with you, if you could please bring your shoes back to either The Athlete's Foot or the retail store that was the place of purchase, they will assess the shoes and follow procedures from there. Please let us know if we can help further, apologies again. Sincerely, Team Ascent