Flawed Customer Service
Given a lot of the shoes sold by this organisation cannot be purchased in store, with only select varieties available to try in store, one can only resort to making purchases online without really knowing if they will be a good fit. I since experienced great discomfort and injury with the new pair purchased and was told that I could get it refunded and their restocking fee wouldnt apply. On returning it back, they then advised the restocking fee would apply despite communications and evidence to show that it wouldnt. Despite sending them the ex...act email that indicated this by their team, the representative merely restated the terms and conditions. READ the information and dont commit to something youre not prepared to honour! After exhausting me through this long winded process they then said they would apply the correct refund. I will be sure to let everyone I know of this flawed customer experience.
worst workboot I have ever worn
I purchased a pair of Ascents workboots 10 months ago after reading about their superior comfort and durability. After 4-5 months the stitching was deteriorating and becoming unstitched. I returned them to my place of purchase and after 4-5 weeks they were replaced. 5 months after getting my new pair of boots the soles are peeling off the boot and splitting. I don't work in wet areas or anything unusual. I have been told by Ascent that under normal conditions their boots should be replaced every 6-9 months!!!!! These boots cost $220 and the lif...e expectancy is 6-9 months? I have been wearing these type of workboots for 30 years and these boots are by far the worst boot I have ever had the displeasure of wearing, not only is the quality of the boot sub-standard but they are also not as comfortable as many other wookboots that are available. Do yourself and your wallet a favour and give these boots a very wide berth. I will be going back to wearing Mungrel workboots from now on. If I could have rated these boots under 1 star I would have.
Questions & Answers
Just wondering how long the boots have been made in Vietnam for ? I recently bought a new pair and noticed it. My old pair roughly 3 years old, I swore they were made in aus
Hi Peter, Our shoes have been produced overseas (such as our Vietnam manufacturers) for over 20 years from when our company began in 2001. We work closely with their teams to ensure that the product is developed to our standards and in line with our designs. If you have any issues with your shoes, please feel free to email us so that we can communicate this back to them.
Hi. What is the warranty on Alpha 2 workboots? I bought a pair less then 6 months ago, both boots now have cracks the whole way across the sole right through to the inner sole. Would this be covered under warranty?
Hi Graampy, please contact us via email email@example.com to discuss this further.
Why am I reading that ascent are very poor responders in replacement and refunds when a customer purchases an inferior product and are not apologising at all for their mistakes? There is a serial theme here
Hi, We work with our customers who have bought direct from our website should they require a refund or replacement. When they login to their account they are able to easily return and request a refund or replacement on a case by case basis. Should they have bought from a retailer, they are asked to return the shoes to them and the retailer will start the returns process through the correct channels.
Get an answer from our members and Ascent Footwear representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$69.95|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes and Work/Trade/Heavyduty Boots|
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