Reviewer Photos & Videos
Damaged Couch, Washed hands of responsibility
Moved from GC to Melbourne, movers on the GC significantly damaged my couch and I had to chase them to activate the insurance claim, after about 2 weeks of chasing their accounts department finally sent me a form to fill out which i did same day and returned, 4 weeks down the line no word from the insurance company so I called them (Crawfords... trading under name of Broadspire Asia) who now want me to pay for an assessor! Every panel of my white leather couch which was supposed to be professionally wrapped and packaged was damaged - cut, dragg...ed, leather scraped, electrical adapter was lost and clips to keep the couch together were all broken off yet instead of paying the Excess of $700, they now want me to pay for an assessment of whether it can be cleaned and also depreciate the value of any payout, Ashtons want nothing to do with it, it really is a scam all round, I'd seriously suggest looking elsewhere, this has had to be escalated to the Insurance Ombudsman, save yourself the stress!
- Rates and Fees
- Job Satisfaction
Be aware of those hidden cost
1. States in contract but wasn't highlighted by sales that free delivery from where depot is to where you are in which case I was charged additional.
2. Bought delivery insurance but that not valid for 60 days which means if your stuff n storage then final delivery from depot to your home want be covered! Very tricky
3. Customer service was great when they try to sell and becomes nightmare when it comes to delivery. And they don't believe you will move again hence why they don't care!
Don't think I'd recommend this company to anyone!
Hidden cost, bad services
Questions & Answers
Roughly how many storage creates would it take to store anaverage a 3 bedroom house?
Sorry, no idea. How long's a piece of string? What size crates? How packed are the rooms?. I found the people at Ashton's to be very helpful so I'd suggest ringing them direct.
Haha yes I am waiting for them to come and quote. Just checking prices while I wait, time is running out.
how much is the average monthly storage fees charged by removalist if you have to store before they deliver to new address?
Sorry, can't really answer this question as it depends on how much you have to store. Great company though, and would recommend them to anyone.
Gee sounds like an ad
Good afternoon Fela. Grace is correct in advising that the storage rates depend on the volume of goods that you have to be stored with us. As you are aware, we store goods in modules and our storage r...ates depend on how many of these modules a client uses, but so that you know, for the first module we charge $25.00 per week and for each additional module it's an extra $20.00 per week. Therefore, if you had 5 modules of goods in store the weekly storage charges would be $105.00 per week - so for a four week month you'd be paying $420.00 and for a five week month you would be paying $525.00. We do only charge for the storage up to the date that the goods are delivered so if you've paid your storage in advance, any applicable refund would be paid back to you following delivery. I hope this helps but if you'd like more information please call the office on 07 5527 9700. Thank you.
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