Disappointing and not very helpful
We moved from Carrara to Hope Island and although the removalists were pleasant enough, they were not very helpful. They arrived on time, took 2 hours to load the van but surprisingly took over 4 hours to unload, due to numerous breaks! In all our previous moving experiences it has always taken longer to load than unload.
We asked if they would help my wife and I assemble our 6 foot bed and were told quite bluntly that if Ashtons didn't dismantle the unit then they can't reassemble. My wife has arthritis in her hands, we are in our mid 60's ...and the bed requires at least 2 people to assemble. The 6ft mattress is very heavy and cumbersome. Needless to say, we were not impressed and this is the first time in 20 moves that we did not provide a tip. We will not be using Ashtons again in the future and would not recommend their service. Very disappointing all round.
They were brilliant. As this was a third party removal of a small load, Ashtons staff were tireless in their efforts to make sure this all worked well for all the parties involved. I was so impressed with the dedication of their staff especially Bindy, but everyone did a great job from start to finish. Thank you.
Be aware of those hidden cost
1. States in contract but wasn't highlighted by sales that free delivery from where depot is to where you are in which case I was charged additional.
2. Bought delivery insurance but that not valid for 60 days which means if your stuff n storage then final delivery from depot to your home want be covered! Very tricky
3. Customer service was great when they try to sell and becomes nightmare when it comes to delivery. And they don't believe you will move again hence why they don't care!
Don't think I'd recommend this company to anyone!
Hidden cost, bad services
Questions & Answers
Roughly how many storage creates would it take to store anaverage a 3 bedroom house?
Sorry, no idea. How long's a piece of string? What size crates? How packed are the rooms?. I found the people at Ashton's to be very helpful so I'd suggest ringing them direct.
Haha yes I am waiting for them to come and quote. Just checking prices while I wait, time is running out.
how much is the average monthly storage fees charged by removalist if you have to store before they deliver to new address?
Sorry, can't really answer this question as it depends on how much you have to store. Great company though, and would recommend them to anyone.
Gee sounds like an ad
Good afternoon Fela. Grace is correct in advising that the storage rates depend on the volume of goods that you have to be stored with us. As you are aware, we store goods in modules and our storage rates depend on how many of these modules a client uses, but so that you know, for the first module we charge $25.00 per week and for each additional module it's an extra $20.00 per week. Therefore, if you had 5 modules of goods in store the weekly storage charges would be $105.00 per week - so for a four week month you'd be paying $420.00 and for a five week month you would be paying $525.00. We do only charge for the storage up to the date that the goods are delivered so if you've paid your storage in advance, any applicable refund would be paid back to you following delivery. I hope this helps but if you'd like more information please call the office on 07 5527 9700. Thank you.
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