Ashtons Removals

We moved from Carrara to Hope Island and although the removalists were pleasant enough, they were not very helpful. They arrived on time, took 2 hours to load the van but surprisingly took over 4 hours to unload, due to numerous breaks! In all our previous moving experiences it has always taken longer to load than unload.

We asked if they would help my wife and I assemble our 6 foot bed and were told quite bluntly that if Ashtons didn't dismantle the unit then they can't reassemble. My wife has arthritis in her hands, we are in our mid 60's ...

The move was from a 4 bedroom house to storage for 3 weeks then into our new 3 bedroom house. All the guys were helpful and nothing too hard for them.

Small move, a few antiques that had been damaged by the previous move and had to be taken to the company that would repair them and then returned to me upon having been fixed. The guys turned up on time. There were 3 of them, one doing the paper work while the other two moved the antiques. On the way out, one of the gentlemen had no understanding of what he was dealing with as I had to tell him to wait for me to help with the antiques. The other gentleman, who was part of the return trip, was more caring and pleasant.
The return move was costly I thought, but at least the antiques were handled with care.

I followed the recommended advice and chose Ashtons Removals to cater my needs. From the initial assessment and quote to the eventual uplift of my 2 bedroom apartment (which felt more like 10 bedrooms and 6 living areas), Ashtons' team were prompt, efficient and professional. The only thing to be said is that I will be using them again should the need arise again in the future.

We moved the equivalent of four bedrooms plus a garage full of stuff from Gold Coast Qld to Northern Rivers NSW approx 150 kms. We did our own packing of every thing that would fit into boxes, The removal team were on time and efficient in their loading and unloading of every thing. Two mirror backed display cabinets with glass sides and doors arrived intact with no breakages and all the furniture except a large day-bed was carried up stairs and through a tight entrance doorway into the house, amazing! Can't fault their work except that while t...

They were brilliant. As this was a third party removal of a small load, Ashtons staff were tireless in their efforts to make sure this all worked well for all the parties involved. I was so impressed with the dedication of their staff especially Bindy, but everyone did a great job from start to finish. Thank you.

I am very happy with the staff and service at the pick-up end. The office staff were very attentive and helpful. The removalists guys were also very nice, happy and efficient. Just one hiccup - on the day of delivery the truck arrived without my goods and another delivery date had to be programmed which is very inconvenient. I have used Ashtons a few times in the past and this has not happened before, so hopefully it will not happen again. I would still recommend them.

My only negative was I had to have the Consultant out twice as wasn't convinced the first quote was accurate enough. Second time was closer to my expectations, but even though I had culled a huge amount from my home after these quotations, I still had to purchase additional boxes from elsewhere for packing (and my boxes were packed very tightly). Also the quote did not include the cost of the boxes, these had to be paid for in addition to the quote. When someone gives me a quote I expect ALL costs to be included and no additional costs required...

My move was made so easy by the helpfull staff before,during,and after.Would not hesitate recommending Ashton's to anyone.All were bright and happy staff members.

The staff were very obliging and work efficiently and diligently to complete our move. We wouldn't hesitate to recommend Ashton's to anyone wanting to move.

1. States in contract but wasn't highlighted by sales that free delivery from where depot is to where you are in which case I was charged additional.
2. Bought delivery insurance but that not valid for 60 days which means if your stuff n storage then final delivery from depot to your home want be covered! Very tricky
3. Customer service was great when they try to sell and becomes nightmare when it comes to delivery. And they don't believe you will move again hence why they don't care!

Don't think I'd recommend this company to anyone!

Hidden cost, bad services