13 questions from our users
Have people ever actually gotten refunded or
Had their subscription cancelled? Seeing so many where people have had to cancel their whole bank account. I just want ashy to cance my subscription and get refunded as I didn't even know I had signed up!
Has anyone ever gotten a subscription fee refund?
Considering I have not gotten a further reply from their "support team" and all my comments on the Facebook page have been deleted and my ability to leave comments disabled I will vent my anger here too.
The information is poorly relayed to customers and a downright disappointment.
As I have paid in advance ( 25 Aug- Sep25) I request a refund for the days in advance of my cancellation request today, i.e Aug 31st-Sep25 and this I am entitled to as I am not being provided with the service any longer as I am cancelling today.
Their customer service is terrible!!! Absolutely terrible I have also been trying to get some sort of refund and have them stop taking money from my visa for a very long time
Cait M.Ashy Bines
Hello and thank you for your question. Our support team request that all correspondence be made through email, as this way both our team and yourself are able to see a clear trail of all correspondence. I can see that your last email was yesterday, please allow a reasonable amount of time for them to respond. I have escalated your email and asked them to respond to you as soon as possible.
Cait - Ashy Bines Team
I never got a refund they apparently send all information via email regarding terms and conditions never got them so after weeks of waiting for a reply she finally sent me some which I couldn't locate anywhere on the website and I never recieved receipts for payments or knowledge my account was debited! They advertise free trials and then hope that people forgot and about it and never advertise it has to be cancelled so they get all this money for nothing and then they say in good faith waive the cancellation fee ! Pathetic if she had good policies and procedures she would actually have the terms and conditions laid out and an electronic signature required at the end of them! And also an email that we acknowledge them and a receipt of payments
Hi i have split stomick mucels after having my second baby 2 years ago and wondered if doing some of the exercise would do more damage ?like burpies or sit ups
Cait M.Ashy Bines
Hi Rosie. We would always recommend that you seek the advise of a medical professional who knows your unique situation before starting anything new. :) We wish you all the best and hope to have you join us when you are given the all clear. :)
Cait - ABBBC Team
How do I cancel ? I can no longer afford this fee monthly which I did not expect to be so expensive. I have emailed the support email twice but have had no response. Has anyone else had any luck ? The only way is for me to cancel my card which is quite the hassle.
How do I cancel?!?! I've looked everywhere.
Cait M.Ashy Bines
Hi Steph. Have you emailed our support team? As explained in your confirmation email when you registered for the program, they will be able to assist you with this. :)
How do I cancel my account they said to login to my account to cancel but did not give me any instructions on how to...
Hey guys, I have been doing the ab challenge since Monday and am enjoying it so far but can't access the forum. I have emailed the support team several times and still waiting for a response. Is anyone else having the same trouble? I paid over $100 for this and just feel so disappointed with it but want to stay motivated to keep going. Thanks! :-)
I paid for this product last year and still haven't received anything why haven't I got the program.
I have 1 email thats say welcome this is the first step ect ect thats it
Could somebody send me a copy of the plan, I seriously considered buying it today.
I have not purchased this Ashy Bines Clean Eating Plan as yet as I wanted to find out more about it.
Can those that HAVE purchased it tell me if there is any real difference in her advise to her eating plan than those of any other for example Tony Ferguson or other similar program's? I realise they work off shakes as well, but I can't have the shakes due to the Iodine in them and I get sick following the rest of the plan due to the fact that my body craves the carbs! I limit my carbs, but can't cut them out and I eat pretty healthy and I'm well aware of good fats and bad fats and also don't eat or buy a lot of processed food …… is it really worth me spending the money when I am already well aware of these things?
How come i still have not received my package its been over a month? When should i be expecting it. How long does it take to be delivered. Im anxious to get started!
Hi all.. Um i seen on tv that Ashy Bines is nothing but fraud etc etc and seen photos on facebook that looked photo shopped, i was actually about to purchase the clean eating plan until i googled it and everything that came up was bad, from what i have read here it isn't a good thing to buy. Im a plus size girl and am really looking to lose some weight asap! Would i have a better chance in losing weight faster by going to the gym and working my a** off then buying this?
Hey there. Yes you will have more of a chance. She isn't a dietitian. I am a big girl myself. And unfortunately Miss Ashy bBnes has no idea what it is like to be big. She has been thin for all her life. I suggest a eating plan or diet that has been developed by a professional. And the best way is a eating plan that is easy. Light n easy is a good way to go because you dont have to weigh food or make effort. The best diet is no effort lol screw weighing food!!
Or go meal replacement shakes.
Oh wow.. Well thank you very much for this, i wasn't sure if i would get an answer on here or not. I have heard about the Michelle Bridges one too, do you know if that works? I've tried the diet shakes and everything but i just fall back down again, but this time im gonna push myself.
If by losing weight you mean looking more healthy, then the answer to your question is yes. Exercise and healthy eating will burn off fatty weight. To "weight" there are two components: muscle which is more dense and fat which is less dense. A pound of muscle is smaller than a pound of fat. If you try to shed the muscle as well as the fat, you might end up in a vicious cycle of binge eating and weariness caused by hunger and lack of energy and muscle to sustain daily activities. Avoid that, because it may only cause more "weight gain". Set yourself a goal to swim or jog for ten minutes a day, drink only water and eat low-fat foods like rice, fruit, veges, bread... When you feel comfortable with ten minutes, push yourself harder and go for a half hour. Keep me up-to-date; I look forward to hearing of your progress. Remember, what matters not is the number on your scales because the scales don't account for muscle density or tone. What matters is the compliments you'll get.
Hi everyone, I'm just wondering does this have receipes in it? I don't really want to waste $70 if it doesn't! And if it doesn't what does it have in it?
No, there are no recipes in the 'plan'. The whole plan is just a guideline to what types of foods you should and shouldn't eat.
There are definitely a tonne of recipes!!! AND there is the forum where other users share their recipes.. AND it's evolving all the time. Ashy and her team are on top of it, constantly listening to the feedback and improving. She also has regular specials so jump on when it's half price!
There is a stack of information for download (or to read online) once you join. The equivalent of 2 books in pdf form.
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