Rubbish Product/Warranty is a Hoax
My washer shredded the first load of washing! When I contacted Asko, I was told that someone would come around sometime in the next few weeks????? Fortunately, m retailer - Harvey Norman stepped in and had it replaced. Now my drier is making more noise than your average Boeing 727! Despite a number of emails and phone calls to avail myself of their so called warranty, I have had no response. DO NOT BUY THIS PRODUCT!!!!!!!!!!!!!
Purchased in October 2018 for A$1,999.00.
No problems at all
This (T784CHP) drier is efficient, does not need ventilation, (but I usually put the fan on anyway as it's in a "french" laundry cupboard). I has not missed a beat in the 5 years I have had it and I bought it from a clearance sale. One piece of advice if you are new to Heat Pump driers..... READ THE MANUAL! and clean the filters as per the instructions.
Love this machine
Bought this heat pump drier along with a matching washer. This was and still is the best looking heat pump drier made IMO. I sought it out despite the newer model having just launched at the time.
I can't complain, this machine does everything I expected and does it well. It's a great unit and looks better than it's newer replacement model. I am also thankful that is comes with the stacking kit and sits perfectly on top of it's matching washer. Unlike the washer this actually does have a audible completed cycle chime.
It's unfortunate that Asko is now a Chinese company, I wish the company had maintained their European ownership.
Purchased for A$1,799.00.
- Verified purchase
Almost caught fire - just got a lot of smoke and tripped circuit breaker!!!
I have an Asko condenser dryer which I purchase back in July 2013. I bought it as a set with the Asko 6884ECO washer and have had the washer replaced already under warranty back on 6//11/14.
The problem i am facing is now with the Dryer - T784CHP - Serial number: 124820473978
I had the unfortunate experience when I realised my circuit breaker had tripped and when I went into the laundry I found it full of smoke!! The only appliance that was running was the dryer....I disconnected it and the reset the circuit breaker and all is well.
I did a...visual inspection and couldn't see an lint build up anywhere (where you can access of course) Problem is now the Asko is a fire hazard and I would like some attention to this please. We maintain it and we religiously clean out all lint / condensers etc and is in pristine condition except for the smoke! I also noticed lately that the condenser container has been dry - not collecting water and I notice a lot of heat in the room and condensation inside the door which is not what these heat pump dryers are supposed to do...!!
- Verified purchase
ASKO T784CHP - Caught fire and caused over $100k in damages
If anyone has trouble with excessive lint build up in inaccessible parts of their machine, overheating or a defect in the capacitor of their ASKO dryer I need your help. My ASKO dryer caught fire in my rental apartment and caused $60K+ worth of damage to my personal effects and worse the landlord's insurance is suing me the internal damages to the apartment. Unfortunately, my contents insurance had lapsed at the time of the fire :-(
One possible reason the fire started is due to a build up of lint in the internal compartments of the machine no...t accessible by the user. The other issue is the inbuilt safety overheating cut out did not take effect. The other issue is an ASKO technician had replaced a defective capacitor only six month before the fire. What baffles me is I religiously cleaned the lint every cycle out of the front lint filter and the small bottom left lint filter monthly. I was sincerely so diligent with lint removal that I simply cannot believe how much lint was found in the inner workings of the machine near the motor and capacitor which was the origin of the fire. In my view, the seals of the internal compartments or air pressure flow of the machine must be defective to cause the lint to build up internally to such an extent. The machine was only 3.5 years old and it was used for drying clothes of only one person, not a family of seven for example. ASKO have been pitiful in their response to the fire. They deny there is anything wrong with the machine. They have been completely unhelpful and have denied all responsibility.
Purchased in June 2014 for A$2,500.00.
Leaking!!! Leaking and leaking!!!!
Water came out of the machine instead of the container built in the machine!!! Bought from Harvey Norman Fyshwick!!! Got NONE help from both Asko and HN. Stay far away!!!!!
do not buy asko dryer
Bought my dryer (T794C) 4 years ago. Lost all power to it after 2 years and 2 months, they came out and replaced the whole power board as a good will gesture. (shameful i thought seeming it had only been out of warranty for 2 months). 2 years and 4 months later it has lost all power again this time they will not repair it under warranty. Never again would i buy ASKO to have a dryer last 4 and half years(which is hardly ever used) is shameful. Do yourself a big favour DONOT buy asko products.
- Verified purchase
Screeching sounds coming out of the dryer
Bought this dryer from Appliances Online in January this year. The drying cycles are extremely long - have had to revert to the manual Timed dry cycle for it to even work.
As of last night, the dryer has been making a loud screeching sound. So much for Swedish engineering. We pay a premium and expect a premium product which is at least reliable. Not.
I'd give it a zero rating if I could. Endless trouble with it. Every issue imaginable. Has broken down more times than I've counted now. Have found Asko extremely difficult to deal with unfortunately. Had similar issues with the Asko washing machine which eventually just died completely less than 4 years from purchase. Asko has (with much pressure from the store we purchased the dryer from) replaced it twice. When it does work it takes many, many hours to dry clothing and Extra Dry is the only option to use if you want dry clothing. There are so many areas where lint and fluff get caught and that need to be cleaned after each use. Unfortunately some you cannot get to and need a technician to come out to fix. It also seeks ....
Typical Asko Rubbish
Purchased dryer in June 2013. I am having major issues with the dryer not drying and also bearing noises which are very loud. I thought this would last. I also purchased an Asko washing machine after this and thought it would be fine but after 2.5 years it broke down and the technician said this model had major known issues. I was told when purchasing that these were great reliable products. Rubbish!!!! The washing machine still has issues leaking and making noises and the drying does not dry and has bearing noises. I spent around $5000 on these two items and would never purchase Asko again. DO NOT BUY THE ASKO BRAND EVER !!!!!! I am about to buy some replacement products which will not be ASKO.
I am at my wits end with my ASKO dryer, its not even 3 years old and I have always had a problem with it! I have had it fixed multiple times and the last time I got it fixed for a consistent squeaking noise I was told by the Technician that the noise is something I would just have to deal with! What the...I paid over $2500 for this dryer. I emailed ASKO and was told there is nothing they can do as its out of warranty. It takes forever to dry clothes and I have to use the extra dry setting all the time. I am ready to take it to the dump and buy a new one...but why should I! I am going to go to consumer affairs this is getting beyond a joke.
- Verified purchase
We purchased the dryer in late 2012. It broke down with in a few months. It was repaired. It broke down twice more so the company replaced it with a new one. After two years the replacement machine had a loud baring noise. the water extraction pump had failed. while it was with the repairer he tested it and found the heat pump was failing , that explained why it took so long to dry the clothes. They want another $900 for the part and labour on top of that to fix it. This product it just junk. It was sold to us that it would last twenty years but it was scrapped after two . do not waste your money on this over priced rubbish.
Don't buy Asko.
I have an ASKO heat pump. After 2.5 years it has failed due to a problem with some float switch. ASKO claim that given it is outside the 2 year manufacturer's warranty I need to pay for the repair. The customer service staff in Melbourne are incredibly rude and have actually hung up on me. If you are looking for any appliance, save your money and Don't buy ASKO.
- Verified purchase
Great Product, new technology, requires a bit of regular maintenance and good ventillation
I have not experienced any of the problems that other reviewers have experienced. I have opted to have the water not go into the overflow tank, but instead go into the sink drain, I would recommend having it this way as it's one less thing to think about. This unit works well, but we have found you have to do the following to keep it working well. Regularly clean the filters, there are several not just the lint filter at the front of the machine, read the messages on the display sometimes it tells you to clean the auto filter. We always leave t...he laundry door open when running this machine as it requires good ventilation to work well. Drying time cycles are 3+ hours so keep this in mind if you want 100% dry clothes, you can set it to run shorter, if you are happy to air dry them from damp. I really like the fact this machine is very energy efficient, and it works well sitting on top of our existing Asko washing machine.
I have only had the dryer for 3 weeks and not happy at all the dryer steamers up the room and makes
I have only had my dryer for about 3 weeks the only reason I brought Asko I have had to Asko washing machines in the 30 years and they are brilliant but I have made a mistake by buying the Asko clothes dryer it's steams up the laundry and makes the house hot extremely disappointed and not going to keep it I will buy something different
- Verified purchase
We have a T784HP. We had the overflow warning and the machine would shutdown. We were not aware of an overflow filter which is located left top corner just under the water collection tank. Pull tank out. The filter is underneath. Twist left and pull out. Ours was completely full of wet lint compacted which was restricting flow. With tweezers we removed all debri and then flushed it under cold water. Place it back and the machine should work.
November 24th 2018 Update: Maintenance is the key
We continued to have problems with the overflow ...warning. Since then we have discovered that lint was passing into the return tank. There is a float inside the return tank that turns the pump on to evacuate water. Given that the lint is there the float will not activate the switch which turns the pump on. Then the overflow sign will come on. A couple of times we had water coming out from the condenser filter. If you have the overflow sign and the machine won’t start, you must tilt the machine several times for the float to sink to the bottom and activate the switch. If the machine works then the most likely cause is that the return tank is full of lint. Unfortunately, the only way to fix it is to open the machine, take the drum out, open the tank compartment and have all the water and lint sucked out. We did this recently and now the machine works well. To prevent lint from going into the return tank, make sure that the lint seal on the door is correctly placed and regularly clean all 3 filters. Now that we have fixed the overflow issue, we are reasonably happy with the machine.
My dryer squeaks and it has since I purchased it nearly three years ago. Within the first 6 months the entire guts of the machine were replaced and the warranty extended. Squeaking did not stop. Most recently the technician took it to the service shop for diagnosis. I'm told that it's a lint issue. I keep the lint filter clean, very clean. Now I have a problem getting the filter to snap shut which is dangerous. When I open the door of the dryer, the filter unsnaps and because my machines are stacked, I've been hit in the face. I also have a pr...oblem getting the dryer door to stay shut. It can pop open during the cycle. I'm at my wits end with this machine! I think I've got a lemon and feel that unless I'm consistently, persistently complaining I will never have an Asko dryer that works properly. I'm very disappointed.
Asko serviceman talked me into purchasing this dryer, but...
After enjoying using ASKO washing machine and dryer for years, the dryer started having many issues. An ASKO serviceman said it would be very expensive to replace and suggested the new model heat pump dryer. I have been very happy with it; it's quiet and dries evenly, until recently. It keeps stopping and displaying "overflow". I don't know what that means, or how to fix it. After keeping the filter meticulously clean, and not to mention spending over $2000 on the dryer, I am very disappointed to have to go through this process again after only six months of using it. Any suggestions would be very helpful, thanks!
Very disappointed with the product and the customer service
After being convinced to purchase Asko over Miele, I'm regretting my decision. The dryer only dries when on extra dry. One replacement dryer under warranty but now this one is packing up. Despite following the care instructions lint blocks the filter at the back which isn't accessible except by a tech. Very disappointed
Water leaks. Doesn't go down pipe to sink or into tank.
Water does not run down external pipe, just pours down front of dryer onto floor. I rerouted the pipe to go to the internal tank and it still ran down the front onto the floor. The flooding water has now ruined my laundry cabinet. Who knows what electrical hazard it has created in the washing machine on which it sits.
I've had it only a week and it's never worked properly. Normal dry cycle doesn't dry clothes at all, it gets clothes dry only when I use the Extra Dry setting.
Despite what the salesman at Good Guys said the "butterfly dru...m" that rotates in one direction just ties sheets in a knot, leaving a warm, wet bundle. It takes hours to dry a small load. $2,250 for this? I've been had. I will be asking Good Guys for a refund.
Questions & Answers
I am looking to purchase a new washing machine and dryer from the current Classic range and I will need to stack the dryer on top. I’ve read this is possible but can you please confirm if I can also turn the dryer upside as I won’t be able to reach top control panel if I don’t turn
Thanks in advance
I have a T784hp dryer. I would like to know if I am able to choose a low temperature setting like you can on most dryers? That way I can dry garments that say dry on warm or low settings.
I have the T408HD...I bought it mid 2018 to go with the new washing machine. It runs really well, BUT...I have a question about the new so-called "Butterfly Drying". If I put a couple of sheets in, they ALWAYS end up in a rolled up ball. Same with towels. It happens whether I dry straight out of the washing machine, or am just finishing them off after they've been on the line for a while. What is going on with that? Am I doing something wrong?
I bought this dryer for the holiday house because my other one (T784HP) is really terrific and doesn't cause the sheets etc to roll up into a bal
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