Washing Machines Buying Guide
Our buying guide will explain which type of washing machine would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
If you think you are buying the best THINK AGAIN !!
We bought one of these around 7 years ago thinking that we would have trouble free washing for at least 15-20 yrs but at around the 4yr mark the water inlet valves went and just recently the detergent draw disintegrated and we have to tape it shut and has rusted , Contacted Asko and sent pics but no joy as far as fixing it out of goodwill being not next level quality so when you go and buy a washing machine stay away from the ones with Asko written on the front because in the little details you count on unfortunately they fall short
Another expensive rustbucket
Bought the machine in 2010. Paid about $1600 for it. Top of the range they said. Asko is the Rolls Royce of washing machines proclaimed they. Good analogy as Rolls Royce were rustbuckets too. About 2 years in, it required a new motherboard, fortunately just before the warranty ran out. Then a year after that we started to see the rust around the soap filler cap.Now, like me, it is looking shabby, old and tired. I could have been onto my third shiny, cheaper machine for what we paid for this one. In its favour, it is still going ok and it does ...wash well. But its just really disappointing that an otherwise good machine should be let down by such a minor production fault. A common fault it seems. Harvey Norman where l bought it, do not stock them any more. Apparently, Asko left Sweden about 10 years ago and were manufactured in Slovenia. That might explain the poor quality control. Just bought a new machine and guess what? Its not an Asko!
Purchased in May 2010 for $1,600.00.
Great while working, but an unreliable dud, with poor and expensive service.
Worked fine for a little while, then had a broken processor board (replaced under warranty)
A little while later, the motor power unit literally blew up (big arc flash and everything) and that's where the REAL trouble started. The technician who was a nice enough guy, replace the MPU (about $380 + labour), and also took out an agitator paddle to extract a bra wire. The paddle wasn't reinserted correctly and fell out during the next wash which did two things, 1. ripped massive holes in some really expensive dress shirts and my kid's school u...niforms, and 2. ripped out the heater element because the clothes got lodged in between the drum and the element and tore it from it's mounts causing the machine to leak all over the floor of the laundry and horrendous noise with every fill.. Asko were unwilling to accept blame and said that the heater element was damaged by the bra wire. I've worked as an industrial instrument fitter for 25 years and there was absolutely no damage to the element or the seal. Anyway, the heater was unnecessarily replaced (still have the perfect old one) for (about $150 + labour). Now the shock absorbers have gone completely, so the drum bounces around everywhere and can't spin clothes without unbalancing which will cost me abour $300 and, you guessed it, labour. With labour rates around $180 an hour, I could have bought a new machine so I'm wondering if I bend over and take it up the tail pipe again, or just buy the new F&P 12kg or a German made Bosch. I write good reviews for good products, and send emails to companies acknowledging good service, but this is a bad review I just had to write. Don't waste your money on this lemon, or other Asko applicances, at least in Australia because the after sales service is shocking.
Purchased in December 2012 for $1,300.00.
Over priced repairs
6 years old and mother board blew for no reason, if I wanted to fix it, the cost be over $8oo & I can buy a new machine for that price
Purchased in June 2012 for $1,700.00.
Absolute waste of money
This unit functions as advertised about 50% of the time. The other 50% it is a HUGE pain. It doesn't drain properly, leaving clothes soaked, heavy, and in need of a rewash, no matter how small or large the loads are. This is the biggest waste of money. Save your time and frustration and purchase something else.
A problem ASKO are aware of...
The machine is fine...a stupid thing like the initial door lock malfunction, you can operate by using your knee to hold the door closed while you activate. The final locking device takes over and all is well - until the wash is finished, then you have to use the supplied 'Emergency' plastic key to open...the most basic function of the primary lock is 'Flawed'...and it's glaring..........
Our plastic key was wearing-out, before the issue was resolved by replacing the lock mechanism.
- Verified purchase
Not worth it
Terrible machine. Has leaked from the dispenser since day 1. Paid for extended warranty and now several months past we have wash motor fault. Paid a premium for “quality machine”. Waste of money no better than a cheap machine. In fact probably worse. Bosch lasted 6 years 1/4 the price.
Died at 2 years 3 months.
I bought this washer on the implied aspects of being a quality product, durable and fit for purpose. A design feature that we particularly desired was the door seal (instead of the rubber bellows that grows mould).
When first bought it - paid a premium for something that is supposed to be good at what it does and be durable.
On delivery - the door would not latch properly and required a shove to get the latch to engage in order to start the washing cycle..
Brought it up with Asko - they sent the fix it man around - just what I described. Rai...
After only 4 years the Electronic control board had died and soap dispenser rusted and won’t close
Washed well , quiet and had no issues for 4 years until 3 weeks ago when the electronic control panel died at the end of a wash cycle. No power at all and cannot turn of it on. Soap dispenser clip had also rusted and wouldn’t close for the last 2 years so I have been taping that closed to use machine. Called the Asko service Dept and was quoted a call out fee of around $100 plus $38 for for every 15 mins of labour. They could only come out to my area Monday to Wednesday . Not possible for me to be home at that time so I called another reputable...repair in my area with a slighter cheaper call out fee of $88 and $33 for every 15 mins of labour . All up paid $153 for him to tell me that the control panel was dead and would need to be replaced . Got quoted for control panel and soap dispenser parts at $785 which they buy directly off Asko. Labour costs would apply on top of the cost of parts . The Warranty given by Asko on the control board is only 6 months. Basically for around $1000 I can get my machine fixed. To repair machine it’s is going to cost half the cost of the sale price of a new asko machine and there’s no guarentee that something else won’t break in the next 12 month This is ridiculous as for that cost I can buy a new washing machine !!!!. Very disappointed as this machine was not cheap to buy brand new and for the $2000 we spent on it I expected for it to last more than 4 years . At least 10 years minimum for such a high end expensive machine that cost double the price of many other brands . Feel completely ripped off and cannot afford to replace machine atm , so handwashing the old fashioned way.
My nightmare for past 6 years
Where do I start ? I thought purchasing a high end machine was the way to go ! For Almost $2000 you’d expect a gem... unfortunately no. I finally gave up on it and bought a new machine yesterday.
I’ve had the
1.digital board replaced
2. Soap dispenser
3. Rubber seals
4. Springs several
5. So many things
6. So many service calls
This thing is my lemon
It banged around so crazy and moved across the laundry. Would never balance . Never will I buy asko again ; I’m actually going to persevere a little more and contact the accc because to be honest this company deserves consequences. ...
Broken after 5 years in a family of two people
The washing machine was doing a reasonable job of cleaning the laundry etc. It was quiet with running, but loud with spinning. We purchased it, as it was water efficient. When you have to deal with droughts etc. it's the way to go. I loved being able to set the time myself if I chose to do so. What is very sad though, for such an expensive machine, is hat it broke down after only 5 years. We are just with the two of us, so we are not using it all that intensively. During spinning something must have broken that was meant to hold the drum in place. Shock absorbers? Apparently it seems to happen quite regularly. When it is advertised as a balanced machine etc. and is extremely costly, this shouldn't happen. Would not recommend purchasing it.
Don't buy! So disappointed!
Bought this machine 5 years ago. In the first year the technician had to come out 6 times for various malfunctions (computer swapped, belt swapped, detergent door swapped for tray due to leaking). Finally replaced with whole new machine after 12 months. 3 years later, the amount of rust on the detergent door is terrible and it appeared within a short space to time. This rust build up now means the detergent door cannot be opened or closed. Worst decision ever to buy this machine! An expensive mistake $1900...now looking for a washing machine with great user reviews and half the price!!
- Verified purchase
Terrible from the start, leaked from dispenser, continually unbalances. Now makes terrible noise and
Unbalancing can cause multiple run throughs. Truly waste of money when I thought I was buying the best! This machine is the worst washing machine I have had. I had 10 pls years out of fisher and paykel and only 5 years out of Asko at twice the price. Terrible value for money
Expensive washing machine, trouble and rudeness.
Although rather expensive, the machine was fabulous, smartly designed, very quiet, extremely energy and water efficient, however, six months after the two year warranty expired, it inexplicably started causing slits in clothes and squealing. I contacted Asko's service, agreeing to pay a $100 fee for a mechanic to inspect the machine. He turned up in an Asko van, diagnosing that the machine needed a new drive belt at an extra cost of $200 to which I agreed. He rang a few days later, asking me to disconnect the machine and drag it from its und...er bench location ready for him which I refused to do. When he arrived to do the work, he forgot to turn off the water and drain the inlet and outlet hoses, flooding the kitchen and cabinetry for which he neither summoned us nor offered to clean it up. He then tried to bash the locking nut on the drum's rear loose by harshly hitting a shifting spanner with a pair of heavy pliers. I stopped him as he was stripping the nut, telling him to use a ring spanner which he said that he didn't have. I ordered him to stop work, reassemble the machine and leave, ringing Asko's service manager, a woman named [name removed] who was extraordinarily rude and unhelpful. I subsequently rang a locally-based independent washing machine repair company that I located on Google, the mechanic telling me that the machine didn't need a new drive belt at all, that merely the adjuster pulley on the motor needed tensioning which he did in two minutes. On my enquiring, the second repairman said that Asko was fine but their machines always seem to have a lot of problems, he advising to stick with solely Bosch or Miele although he confessed to having a Samsung at home. Asko, your mechanic's ineptitude and your service manager's bluntly insolent rudeness have turned a reasonably happy customer into a very unhappily disappointed customer.
Problem after problem after problem. Not up to Asko's quality.
We had an older model Asko that lasted for years without missing a beat so naturally chose Asko for our new washing machine. Biggest mistake ever.
Machine constantly leaked water through the detergent dispenser. Technician "fixed" detergent dispenser. Then door would not open after end of cycle. Had to manually open it. Every single load. Other small faults started to happen randomly. Technician told us the only thing that needed replacing was the door lock. Wrong. Door still did not open and random issues became more frequent.
A...sko replaced machine with a brand new one with the different type of detergent dispenser. Detergent dispenser did not leak. However machine randomly leaks. Everywhere. Filter is cleaned out at least weekly, hoses are checked weekly. Machine still randomly leaks everywhere. This machine is less than 2 years old. Advice? DO NOT EVER BUY THIS MODEL ASKO, IT WILL GIVE YOU NO END OF TROUBLE. Technicians will become your best friend, you will know how they have their coffee and their pets names. You will see more of them than your partner.
Happy with this washing machine. Steel drum, no rubber seal (tick!).
We bought this washing machine because we wanted a front loader without the rubber door seal/boot (as this tends to go mouldy over time). Asko was the only company we could find that makes a front loader like this. We were also pleased that it has a steel internal drum instead of a plastic drum.
So far we have been very happy with this machine. The wash cycles are versatile, it cleans effectively and is gentle on clothes. There is a quick wash cycle (35 min) available for when this is needed, but also longer wash cycles for when these are need...
Most overpriced whitewoods ever - one star is too much.
For machines that are supposedly tested rigourously they are still extremely lacking.
My two have definitely NOT been value for money nor fit for purpose (a family of three, so not over taxed.)
I am up to my second Ask and would go back to an old fashioned twin tub before ever buying another one.
The first one the door fell off mid-spin and that took over 9 weeks to get the replacement door (a second hand one and the wrong one!) The body rusted and it was loud.
This second one, which I cannot wait for it to die, is like having a jet engine...
A strong, robust washer producing excellent results
With three adults with one being disabled washing daily is a priority. With two to three loads daily the machine handles it with ease.
We use the colours cycle and regularly use the quick wash cycle. Results are excellent particularly removing stains etc. the high speed spin takes care of any out of balance situations and the individual internal springing ensures minimal noise.
Great washer. This is our second Asko the first being trouble free for 11 years and handed onto our son where it is still running.
Asko make a very good washing machine
We use this machine daily as we have a big household. Have had it for some time now without any problem considering how often we use it. It is quiet and does a very good wash. We heard that Aldi sell a washing powder called Trimax which is very highly rated by choice magazine. My wife is amazed at the difference using this powder with the Asko has produced. She is very happy with the results and she is very fussy about her washing. The washing machine has a very good stabilizer set up and stays rock solid on the laundry floor when in spin motion.It is a front end loader and our previous machine moved around alot when in spin cycle. Would definatlye stick with this machine again
ASKO Parts Pricing Rip off
Bought the ASKO W6884ECO as recommended best on the market. European technology and all. The locking latch on the drawer broke ages ago (rusted out). Apparently a common problem. Parts to replace quoted $160+. Currently held closed with a strap around the outside of the machine.
Started making a terrible noise today. Pulled it apart to find busted spring at top which balances the machine. ASKO quoted $42.89 for 2 springs as they come as a set. They could fit into a normal envelope and then they told me I would have to pay a set fee of $17.95 f...
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Questions & Answers
Our machine has a Water Outlet Fault. Its half full of water and wont drain (I have tried the drain cycle a few times). Hoping Michael is still active and can advise - is the only option to call a technician? Or can we do anything ourselves?
How do you open the pump door at the bottom
You have to take the top off and one will be on the left and one on the right, We watched a youtube video and then ordered the parts another stupid thing with this washer is when the cold water valve went it wouldn't work until we changed both hence when you buy the valves they come in 1 for hot 1 for cold, Hope that helps
I have an W6884Eco Asko and I can't find where to turn hot water selection off. I have turned the dial like it says in instructions but cannot see water hot or cold selection at all.
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