Reviewer Photos & Videos
I had decided to purchase another high quality brand and was convinced to purchase this washing machine with a matching Asko Condenser dryer T753C. Absolutely regret purchasing both of these as they both have not lasted. After only 6 years, the washing machine leaks water, the top left hand corner has broken off and the rubber seal around the door has completely fallen off. It also regularly has water outlet issues or balance issues where I then have to restart the whole wash again.
Water Leaking. There was a small hole in the OUTER SSteel Bowl !!!!
Unbelievable, after 6 years the machine W6884ECO started to leak water. After talking to several service techs all said, not worth repairing, too expensive, parts may not be available. I did spend a bit of time on it but end result, located the fault. Very small hole in the OUTER Stainless steel bowl as per video/pics. Hard to believe, but the water leak had to be some where and it was where a least suspected. Not an easy one to locate as it was in between the welded motor mounting plate. So no access from the outside. My question to ASKO engin...eers is, why a hole? Why in a STAINLESS STEEL outer bowl. There is signs that the hole is pitted, meaning there may have been an issue with the I assume 304 STAINLESS STEEL material during its manufacturing. XRay of materials would help avoid this type of a problem imop. Time to revisit your bowl manufacture to sort this one out as it can be very costly in terms of product reliability and reflecting in consumer dissatisfaction with your products. I will seek to find some way of either replacing the bowl ( I did manage to remove it) or repairing the hole. Either way it requires to be resolved.
Purchased for A$1,700.00.
Machine was purchased in 2011. Within 3 years the detergent panel rusted, replaced it and the second has rusted too. However, there is rust also throughout the machine(around the rubber in the door and under the dispenser). It is a rust bucket. Very poor manufacturing quality for an exorbitant price. A washing machine this pricey should be 100% rustproof. Would never recommend Asko.
Overpriced, Short Lived, Rust Bucket
We originally paid around $1500 for this machine around 7 years ago. My inlaws had one for 20 years and that was all I needed to convince me to buy one. I wanted a reliable machine that washed well. The ASKO did wash well, especially delicates and pure wool clothes. Heavier soiled clothes needed the water temp turned right up though. The machine moved a lot from the start and just after the warranty period had elapsed the soap draw broke and the surrounding area was starting to rust badly. ASKO did the right thing and replaced the draw and the...surround at their cost. The repairman blamed the installer for not leveling the machine to begin with. My research revealed that this model suffers the same problems for most people. A couple of years later the Spring that attaches to the drum and holds it in place broke off. We ended up fixing that ourselves with the spring costing more than $50. Last week the machine just died completely. We had the repairman out today and he told us it was the motherboard and would cost $600-$750 plus labour to fix it! We decided against the repair as the problem with the leaking/rusting was getting much worse and could have been the reason why the motherboard went in the first place. The machine looks just awful now, so much rust in many different places! He also said that ASKO had suffered with rust issues, the spring issue and the motherboard issue for years now. WOW, well save your money, buy something less expensive and about as reliable. But when it comes to paying for repairs, it will cost less is you DON'T have an ASKO. Very disappointing experience. I expect a lot more for my money, but I had to pay more for the machine up front, more for repairs and it lasted about as long as my other machines have, which were much less expensive. Not sure I understand what a 'premium product' is then?
This washing machine has been nothing but trouble, the warranty is not worth the paper its written on they refuse to repair it by just ignoring the repairers quotes. I have come to the stage where it is not worth the stress. DO NOT BUY ASKO PRODUCTS
If you think you are buying the best THINK AGAIN !!
We bought one of these around 7 years ago thinking that we would have trouble free washing for at least 15-20 yrs but at around the 4yr mark the water inlet valves went and just recently the detergent draw disintegrated and we have to tape it shut and has rusted , Contacted Asko and sent pics but no joy as far as fixing it out of goodwill being not next level quality so when you go and buy a washing machine stay away from the ones with Asko written on the front because in the little details you count on unfortunately they fall short
Another expensive rustbucket
Bought the machine in 2010. Paid about $1600 for it. Top of the range they said. Asko is the Rolls Royce of washing machines proclaimed they. Good analogy as Rolls Royce were rustbuckets too. About 2 years in, it required a new motherboard, fortunately just before the warranty ran out. Then a year after that we started to see the rust around the soap filler cap.Now, like me, it is looking shabby, old and tired. I could have been onto my third shiny, cheaper machine for what we paid for this one. In its favour, it is still going ok and it does ...wash well. But its just really disappointing that an otherwise good machine should be let down by such a minor production fault. A common fault it seems. Harvey Norman where l bought it, do not stock them any more. Apparently, Asko left Sweden about 10 years ago and were manufactured in Slovenia. That might explain the poor quality control. Just bought a new machine and guess what? Its not an Asko!
Purchased in May 2010 for A$1,600.00.
Great while working, but an unreliable dud, with poor and expensive service.
Worked fine for a little while, then had a broken processor board (replaced under warranty)
A little while later, the motor power unit literally blew up (big arc flash and everything) and that's where the REAL trouble started. The technician who was a nice enough guy, replace the MPU (about $380 + labour), and also took out an agitator paddle to extract a bra wire. The paddle wasn't reinserted correctly and fell out during the next wash which did two things, 1. ripped massive holes in some really expensive dress shirts and my kid's school u...niforms, and 2. ripped out the heater element because the clothes got lodged in between the drum and the element and tore it from it's mounts causing the machine to leak all over the floor of the laundry and horrendous noise with every fill.. Asko were unwilling to accept blame and said that the heater element was damaged by the bra wire. I've worked as an industrial instrument fitter for 25 years and there was absolutely no damage to the element or the seal. Anyway, the heater was unnecessarily replaced (still have the perfect old one) for (about $150 + labour). Now the shock absorbers have gone completely, so the drum bounces around everywhere and can't spin clothes without unbalancing which will cost me abour $300 and, you guessed it, labour. With labour rates around $180 an hour, I could have bought a new machine so I'm wondering if I bend over and take it up the tail pipe again, or just buy the new F&P 12kg or a German made Bosch. I write good reviews for good products, and send emails to companies acknowledging good service, but this is a bad review I just had to write. Don't waste your money on this lemon, or other Asko applicances, at least in Australia because the after sales service is shocking.
Purchased in December 2012 for A$1,300.00.
Over priced repairs
6 years old and mother board blew for no reason, if I wanted to fix it, the cost be over $8oo & I can buy a new machine for that price
Purchased in June 2012 for A$1,700.00.
Absolute waste of money
This unit functions as advertised about 50% of the time. The other 50% it is a HUGE pain. It doesn't drain properly, leaving clothes soaked, heavy, and in need of a rewash, no matter how small or large the loads are. This is the biggest waste of money. Save your time and frustration and purchase something else.
A problem ASKO are aware of...
The machine is fine...a stupid thing like the initial door lock malfunction, you can operate by using your knee to hold the door closed while you activate. The final locking device takes over and all is well - until the wash is finished, then you have to use the supplied 'Emergency' plastic key to open...the most basic function of the primary lock is 'Flawed'...and it's glaring..........
Our plastic key was wearing-out, before the issue was resolved by replacing the lock mechanism.
- Verified purchase
Not worth it
Terrible machine. Has leaked from the dispenser since day 1. Paid for extended warranty and now several months past we have wash motor fault. Paid a premium for “quality machine”. Waste of money no better than a cheap machine. In fact probably worse. Bosch lasted 6 years 1/4 the price.
Died at 2 years 3 months.
I bought this washer on the implied aspects of being a quality product, durable and fit for purpose. A design feature that we particularly desired was the door seal (instead of the rubber bellows that grows mould).
When first bought it - paid a premium for something that is supposed to be good at what it does and be durable.
On delivery - the door would not latch properly and required a shove to get the latch to engage in order to start the washing cycle..
Brought it up with Asko - they sent the fix it man around - just what I described. Rai...
After only 4 years the Electronic control board had died and soap dispenser rusted and won’t close
Washed well , quiet and had no issues for 4 years until 3 weeks ago when the electronic control panel died at the end of a wash cycle. No power at all and cannot turn of it on. Soap dispenser clip had also rusted and wouldn’t close for the last 2 years so I have been taping that closed to use machine. Called the Asko service Dept and was quoted a call out fee of around $100 plus $38 for for every 15 mins of labour. They could only come out to my area Monday to Wednesday . Not possible for me to be home at that time so I called another reputable...repair in my area with a slighter cheaper call out fee of $88 and $33 for every 15 mins of labour . All up paid $153 for him to tell me that the control panel was dead and would need to be replaced . Got quoted for control panel and soap dispenser parts at $785 which they buy directly off Asko. Labour costs would apply on top of the cost of parts . The Warranty given by Asko on the control board is only 6 months. Basically for around $1000 I can get my machine fixed. To repair machine it’s is going to cost half the cost of the sale price of a new asko machine and there’s no guarentee that something else won’t break in the next 12 month This is ridiculous as for that cost I can buy a new washing machine !!!!. Very disappointed as this machine was not cheap to buy brand new and for the $2000 we spent on it I expected for it to last more than 4 years . At least 10 years minimum for such a high end expensive machine that cost double the price of many other brands . Feel completely ripped off and cannot afford to replace machine atm , so handwashing the old fashioned way.
My nightmare for past 6 years
Where do I start ? I thought purchasing a high end machine was the way to go ! For Almost $2000 you’d expect a gem... unfortunately no. I finally gave up on it and bought a new machine yesterday.
I’ve had the
1.digital board replaced
2. Soap dispenser
3. Rubber seals
4. Springs several
5. So many things
6. So many service calls
This thing is my lemon
It banged around so crazy and moved across the laundry. Would never balance . Never will I buy asko again ; I’m actually going to persevere a little more and contact the accc because to be honest this company deserves consequences. ...
Broken after 5 years in a family of two people
The washing machine was doing a reasonable job of cleaning the laundry etc. It was quiet with running, but loud with spinning. We purchased it, as it was water efficient. When you have to deal with droughts etc. it's the way to go. I loved being able to set the time myself if I chose to do so. What is very sad though, for such an expensive machine, is hat it broke down after only 5 years. We are just with the two of us, so we are not using it all that intensively. During spinning something must have broken that was meant to hold the drum in place. Shock absorbers? Apparently it seems to happen quite regularly. When it is advertised as a balanced machine etc. and is extremely costly, this shouldn't happen. Would not recommend purchasing it.
Don't buy! So disappointed!
Bought this machine 5 years ago. In the first year the technician had to come out 6 times for various malfunctions (computer swapped, belt swapped, detergent door swapped for tray due to leaking). Finally replaced with whole new machine after 12 months. 3 years later, the amount of rust on the detergent door is terrible and it appeared within a short space to time. This rust build up now means the detergent door cannot be opened or closed. Worst decision ever to buy this machine! An expensive mistake $1900...now looking for a washing machine with great user reviews and half the price!!
- W6884 Eco
- Verified purchase
Terrible from the start, leaked from dispenser, continually unbalances. Now makes terrible noise and
Unbalancing can cause multiple run throughs. Truly waste of money when I thought I was buying the best! This machine is the worst washing machine I have had. I had 10 pls years out of fisher and paykel and only 5 years out of Asko at twice the price. Terrible value for money
Expensive washing machine, trouble and rudeness.
Although rather expensive, the machine was fabulous, smartly designed, very quiet, extremely energy and water efficient, however, six months after the two year warranty expired, it inexplicably started causing slits in clothes and squealing. I contacted Asko's service, agreeing to pay a $100 fee for a mechanic to inspect the machine. He turned up in an Asko van, diagnosing that the machine needed a new drive belt at an extra cost of $200 to which I agreed. He rang a few days later, asking me to disconnect the machine and drag it from its und...er bench location ready for him which I refused to do. When he arrived to do the work, he forgot to turn off the water and drain the inlet and outlet hoses, flooding the kitchen and cabinetry for which he neither summoned us nor offered to clean it up. He then tried to bash the locking nut on the drum's rear loose by harshly hitting a shifting spanner with a pair of heavy pliers. I stopped him as he was stripping the nut, telling him to use a ring spanner which he said that he didn't have. I ordered him to stop work, reassemble the machine and leave, ringing Asko's service manager, a woman named [name removed] who was extraordinarily rude and unhelpful. I subsequently rang a locally-based independent washing machine repair company that I located on Google, the mechanic telling me that the machine didn't need a new drive belt at all, that merely the adjuster pulley on the motor needed tensioning which he did in two minutes. On my enquiring, the second repairman said that Asko was fine but their machines always seem to have a lot of problems, he advising to stick with solely Bosch or Miele although he confessed to having a Samsung at home. Asko, your mechanic's ineptitude and your service manager's bluntly insolent rudeness have turned a reasonably happy customer into a very unhappily disappointed customer.
Problem after problem after problem. Not up to Asko's quality.
We had an older model Asko that lasted for years without missing a beat so naturally chose Asko for our new washing machine. Biggest mistake ever.
Machine constantly leaked water through the detergent dispenser. Technician "fixed" detergent dispenser. Then door would not open after end of cycle. Had to manually open it. Every single load. Other small faults started to happen randomly. Technician told us the only thing that needed replacing was the door lock. Wrong. Door still did not open and random issues became more frequent.
A...sko replaced machine with a brand new one with the different type of detergent dispenser. Detergent dispenser did not leak. However machine randomly leaks. Everywhere. Filter is cleaned out at least weekly, hoses are checked weekly. Machine still randomly leaks everywhere. This machine is less than 2 years old. Advice? DO NOT EVER BUY THIS MODEL ASKO, IT WILL GIVE YOU NO END OF TROUBLE. Technicians will become your best friend, you will know how they have their coffee and their pets names. You will see more of them than your partner.
Questions & Answers
The control panel on my Asko W6884 has gone blank and now cannot turn the machine on. However, there are clothes in it and now I cannot open the door as no power. Is there some way of opening the door manually without forcing it to retrieve the clothes?
On the right side of the door the is a small slot. You can push a flat piece of anything that will fit into this slot and push sufficiently enough to release the door. Under the soap holder there should be a plastic piece that you can remove and is intended to be used for that purpose.
You may have to push the inside part of the machine that moves to one side to see and access this slot.
Purchased Asko W6884 Eco in 2012, has been working well except after spinning it tends to get out of balance and I have to re-adjust the clothes to get it working again...Very frustrated with that. The other day there was what sounded like a fuse has burned out. Now the machine is not working at all. Wondering wether I should pay for a service or cut my loses and move away from this band completely. Extremely disappointed that such an expensive unit has only lasted 8 years. This is my second machine already.
Hi, if a fuse has burned out or it keeps on blowing a fuse that means there seems to be a short circuit of some kind. Hard to just guess what this could be. Given the fact you have had the machine for a while, depending on the frequency of your washes, say if doing 1 to 2 washes per day that I would consider cutting my losses and buy another ASKO or MIELE. These are both expensive machines but generally built to last. Especially the MIELE brand. I have used ASKO because in most cases I am able to repair this myself, depending on the problem. No machine will be faultless, no machine will last much more than say 10 to 13 years, sometime depending on the amount of use it may last longer. The out of balance indicates that there is a problem with one or more of the hydraulic suspension drum supports. Easy to replace, but like with all repairers you are at their mercy with any machine, so no repair will be cheap. Having said all that, depending where u are located or if affordability there are options. If you prefer new machine or maybe buying a second hand one. When buying second hand best to see the machine in action, indeed ask many questions.
Hope this helps.
Move to another machine. I live in Brisbane and servicing of Asko appliances is pathetic. I won’t waste the money. Since the majority of the Asko is made in Slovakia with a token label “made in Sweden”, it is definitely an inferior product, in my opinion. Would never buy another Asko product.
I am a very dissatisfied customer.
The door to my washer will not open. Any help?
When you shift or push the inner suspended part that moves to the left you should see a small slot. Under the washing powder tray there should be a plastic removable piece that u can slide into that slot next to the door. When pushing that into the slot it should release the door. Make certain the water is removed before doing this procedure. Water can be removed by opening the bottom small door where the pump is. Pull away the small rubber hose and place it in a bowl or bucket or wherever you can dispose of the water.Replace that hose back into the door lid part where the hose come from before using the machine again. Hope this helps. Problem, could be the computer PC board (circuit). Is the pump working , because if there is a pump failure the door will not open electronically but only manually. Easy to replace a pump.
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