Disrespectful and poor workmanship
Have never seen more poorly-skilled painters, or had the displeasure of dealing with more obnoxious trades in my life. I guess you get what you pay for, although they didn't need to be arrogant, dismissive and rude to everybody in the building. Had to apologise for their behaviour to all tenants and ended up harming my relationship with them because of these pelicans. Never again.
I required a quote to repair an existing deck and contacted ASNU online. Received a call the same day to make arrangements for an appointment for a Rep to do a quote, the customer service guy was very confident that they could have someone out to see me ASAP. The Rep arrived for my appointment and although it was a big job I expected him to make detailed notes to prepare a quote which was not done. He assured me he would email me a quote, this was 6weeks ago and I have never heard from him in spite of sending him a text message and an email.
Don't Waste Your Time
I rang up to get a quote for the boxing in of some air conditioning ducts – contractor arrived at the arranged time – he measured up and said he would e-mail me the quote – a week later the quote still hadn’t been received – had a chat with ASNU on-line – gave them my phone number, e-mail and residential address – was promised that the details of my call would be passed on – 4 days later quote still not received – had another chat with ASNU on-line – yes, they had a record of my previous chat - gave them my phone number, e-mail and residential ...address again – again received a promise that the details of my call would be passed on – it is now two weeks and the quote has still not been received nor has anyone from ASNU bothered to contact me – my advice is don’t waste your time dealing with ASNU which clearly has never heard of customer service.
Avoid this company
About 4 years ago we asked ASNU and 4 others for a quote for a major painting job on an apartment block. The ASNU quote was 50% higher than the average of the other quotes. I am NOT joking. I rang them and queried the ridiculous quote and was told ''we have to start somewhere''. So they work on the premise that people are stupid and might say ''can you do it cheaper?'' and they offer a discount which is still way too expensive.
I now regularly get their advertising crap on my front door handle. They have to walk into the property up the step...s to attach their specially designed flyer which has a hole to go over door knobs. They therefore trespass and even though asked to desist still do it. Complaints can be lodged here: http://www.fairtrading.nsw.gov.au/ftw/About_us/Our_services/Feedback.page?
If there advertising code of conduct is anything to go by RUN FOR THE HILLS
Due to mail fraud I now use a PO Box. I did not want any junk mail so I blocked the opening on my letter box with a "No Junk Mail Please" sign. What did this company's representative do ??? They broke into the letter box so i can no longer close it !!! I can only imagine their standard of work.
Questions & Answers
Has anyone else had ASNU come onto their property and attach advertising materials to their doors?
I have not had this from this company but I have had it before from real estate agents. I have a "No Hawking Or Canvasing" sign and if they ignore that they are trespassing and I have actually referred a couple to the police now.I always give the proprietor a chance to deal with this however in both cases they were rude and I proceeded. having a good knowledge of common law is an asset.
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