Don't waste your money
Purchased mine through Poolwerx. First repair (internal part dislodged) handled under warranty. Next repair (broken drive belt) cost (from memory) a couple of hundred dollars and current repair (replace failed control box with second hand unit) will also cost $200. Doesn't clean down to 2 microns as indicated; still have to manually clean pool of finer particles. My local Poolwerx store doesn't carry them anymore.
Good pool cleaner
Bought the RTX model in December 2016.
Very good at cleaning pool including picking up bottom dust and leaves. Easy to clean as well. Only problem after 3 years was the belts needed replacing due to general wear and tear. Cost only $70 and considering its regular use over the past 3 years I was very satisfied.
Purchased in December 2016 for A$1,500.00.
Control unit craps itself every few months. Replaced once under warranty then broken down with the same problem. $2k for a 1 yr use. Wonder if they product tested this at all. Last Aquatek product I ever buy.
Purchased in June 2016 for A$2,000.00.
Have had my Astral now for five years, had the original cord replaced to a non tangle cord.
our RT robot collects all the sand from the beach, leaves and small bits of balloons.
Safe to run while the grandchildren are in the pool playing, they just go over the top and love the water bubbles hitting them in the belly. S nice to not worry about any hose being pulled out of the skimmer box and air going to the pump.
Purchased in October 2014 for A$1,296.00.
Purchased an Rb robotic cleaner Oct 2015 for $1900. Right from the beginning the cord tangle up and was a nightmare to straighten. Just out of warranty I spent $600 on repairs and 6 weeks later the motor went. Quote to repair was ridiculous. A really disappointing experience with Astral. About to buy a new robot and will never touch Astral again, mainly due to lack of helpful service.
Purchased in October 2015 for A$1,900.00.
Unreliable for the price with poor backup
Bought an RTX cleaner 3 years ago already had motor and pump replaced 12 months ago. The unit has failed again outside warranty. Tried to contact the customer service line which is constantly busy on hold for 30 mins plus only to be fobbed off to a dealer which did not want to know about the unit. For the money you spendon the unit ($2k) it is absolute rubbish with questionable after service support. Parts are expensive to replace, ended up going to a independent dealer and buying a new Maytronics S200 unit. Stay away from this brand!!
This product is appalling. No tangle cord is a myth and lies. The it tangled as soon as it hits the water meaning the use length and far reach areas of the pool don’t clean. I’m into my second astral pool cleaner as well after my non function first was replaced. Stick to Dolphin, I most defiantly will change!
Purchased in January 2019.
Terrible service and a terrible product. DO NOT BUY from this company
The pump broke down after 3 months and they took another 3 months to fix it, even when they did fix the pump it was still crap. I will be replacing this pump with another reliable product. The customer service with company is a total joke, they do not even pick up their phone and are so backed up with fixing everyone's pumps that it takes them months to come fix the problem. Save yourself money, time and patience and go with another company, this company has no right to even be operating.
Purchased in September 2018.
Overpriced piece of plastic
Am on my 3rd RTX pool cleaner and if I could get my money back I would. They continually break down, are not reliable and very inconsistent in cleaning. Was recommended through the pool cleaning service.
Purchased in January 2016 for A$1,000.00.
Rubbish for the money
Purchased an RB cleaner . I know you can pull off the number of cleans and mine would be below a 100 cleans . So far replaced chord and now has stopped working and received a quote for $700 to repair a unit that cost $1100 new . Out of warranty do no help either . When it worked it was great but obviously cheap. Save your money and get something more reliable. Scrap heap not even bothering having it returned.
An Absolute Lemon
This unit is just unreliable and so far mine has broken down three times. The first time it was fixed under warranty and it required an extensive range of parts. The last time the parts list was not as extensive and I had to pay to get it fixed. Now three months later its failed again.
This unit is a money pit and I'm certain much better alternatives are available because its hard to imagine anything less reliable.
Waste of money
Pool pump cost near three thousand dollars and only lasted two years. Was fobbed off by the manufacturer and aquatecniks with total disregard . I ended up buying an ONGA pump for $300 delivered and have been happy since. I would not recommend doing business with either companies as I feel l have been ripped off by both. Absolute rubbish.
Worked great initially however the quality of these products is terrible. My issues are consistent with other owner's feedback Cord tangles WHEN it works. Lasted about 9months. Would never buy this product again. For the price you would expect a longer life. Poor service, sub quality product. Very disappointed.
NEVER BUY FROM THIS COMPANY
Three years and two months ago I purchased this pool cleaner. After only one year it was back to the manufacturers to be repaired. I struggled for the next two years with tangled cords and poor cleaning which meant I had to manually clean each week as well as using the robot. The final straw came when it recently stopped working just two months after the warranty finished and the quote came back ( after them having it for more than a week ) at $900 just $400 short of the original purchase price. Please save your money and never buy from this c...ompany. I would have given a no star rating if I was able. UPDATE : The company has now agreed to repair my pool cleaner under warranty, although the broken part will only carry a one month warranty. Thank you to Poolside North East in Adelaide for going into bat for me.
Disappointing for the price
Bought a Astral Pool cleaner (forgot the name), and it stopped working after 2 months (used 4 times). Brought it away to get repaired and was promised for 12 weeks that it would be ready any time. Then finally they admitted that they had lost it. Got this RT instead (different model, as the former one had a bag, and this one has 2 top load cartirdges that hold the filteres leaves etc. It does only a very moderate job, leaving most debris on the bottom of the pool and makes funny jumps all the time. It is not easy to clean the cartridges and in ...the cartridge there is a box and leaves stick behind it and push it from the rest of the cartridge with the risk of breaking it. Would definitely buy a whole different brand as warranty was most horrible, they lost my repair item and replaced it with an inferior one. Next time buy a good brand, never had good experiences with Astral.
Very poor service
Our Robic pool cleaner stopped working for the second time in two years and so far has been away for six weeks. When I phoned today I received a very unhelpful response, not even an effort to track down our pool cleaner after waiting on hold, they just did not want to know. Parts and servicing are a problem, their system is not customer friendly.
Control Box Problems
The control box indicator lights stopped working and it was not possible to tell what settings were selected. It was replaced under warranty but now some two months later the new control box has developed the same problem. I also have the unit set to clean only the bottom of the pool as when set to clean walls as well it frequently breaks the surface and sucks in air. Often times it fails to expel the air and floats around uselessly until the control box senses something is wrong and switches the unit off. I would not buy this product again.
OK but floats around sometimes
When cleaning walls the cleaner occasionally breaks surface and sucks in air. This can cause it to float with the motor whizzing until the control unit detects something is wrong and switches the unit off. The robot is then left inactive and floating in the pool dong nothing until I turn it over to allow the air to escape and restart the unit. very annoying and should not happen.
- Verified purchase
Before purchasing an Astral Pool RT or RTX, make sure that you are aware of the various complaints about warranty claims. I had to take my RT to Astral Pool warehouse (they don't come and pick it up) and have been waiting for 6 weeks for them to fix it (still waiting). Apparently, they don't keep spare parts in Australia and therefore everything has to be shipped from overseas. There is no updates whatsoever and I need to ring every couple of weeks to get an update. This is extremely frustrating to say the least.
Edit: it has now been 9 weeks since I took the RT for servicing. I am still waiting...
I have a resurfaced 35 year old 70,000 lt inground pool which has seen numerous pool cleaners
This time I decded to spend the money & go rebotic - after hours of deliberation I chose the RTX - I have used it 4 times - i am blown away with it's performance - it does a fantastic job of picking up leaves & dirt - easy to place in the pool - easy to remove from the pool - sooo easy to remove & hose the 2 filters
May 6th 2018 Update: Money well spent
Using the RTX pool cleaner is a dream - The filter canisters pick up dirt & leaves - easy to...clean - make sure the canister fabric is occasionally cleaned with an old tooth brush - normally it takes no more than 5 minutes to get the cleaner in the pool & started - it takes about 10 /12 minutes to remove from the pool wash the canisters with a hose / fold up the lead & put the RTX back in the garden shed - I cant remember when I purchased the RTX ( over 18 months ago - I originally wrote a review after 4 weeks of use - The unit has never let me down (I look after it like a baby!!)
Questions & Answers
The ‘float’ plastic cradle has broken off inside the rtx unit. Can you purchase spare ones? They are not listed in the spare parts guide. Thanks
When using the rxt cleaner today dirt started coming out the top of the machine? Any ideas?
You mean past te spinning rotor ? That would mean that the particles are so small that they pass the filter. That is easily possible as the filter has very large pores and is really only meant for leaves. Also, the 2 cartridges (I assume you have the model with the 2 cartridges) are very hard to clean and there is a little plastic box in the cartridge where the dirt will always accumulate behind.
Forget it. The whole design of this model was a failure, they abandoned the production after a small time. People sometimes have to cut their losses and buy a decent, I mean non Astral Pool product, or start a fight with this company who will not answer you anyway.
I have had the RTX & RPX recommended by a dealer but after owning an Astral Max5 and having such a bad experience with the product, I am very wary of this manufacturers products. They are charging a premium price but I would like to know from anyone who has had one of these for a while to see if the have had any issues. Anyone?
Mine is like THE BEST! I got a demo before as I saw the max reviews and I swear my 90 thousand ltr pool has never looked so good. Would demo if not sold if that helps
I have an RT which worked well until the engine died. Problem is, there is no spare parts in Australia and therefore I've now been waiting for 6 weeks for spare parts to be shipped over from overseas. I rang a few times and each time I'm told that everything will be fixed in 2 weeks. So, it might work well but make sure you are aware of all the warranty issues if you have a problem with it.
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