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- Verified customer
Not a good Company!! I recommend Deol Car & Truck Rentals
this company only making interest from customer's money, now company is closed, i booked a car from here, but they never returned my bond, currently i booked a camry car from Deol Car & Truck Rentals, & its a very good company & good team
Have been waiting 14 months for a refund
We hired a car with a car seat and no car seat was available so had to pay for another company to provide at our own cost. was told we could be refunded original cost and any difference in new cost to hire seat would be covered. That was October 2018 and still waiting on response. In over 12 months I have only received 2 responses to my emails. Absolute joke!!
No oil in car, no refund for $30 worth of oil either!
Worst car rental company ever. Stay away from this one. They don't bother servicing their fleet. I collected my car at end of business hours then noted too late that the oil light was on. When I checked, there was no oil in the car! Were they hoping I'd drive it anyway and blow up the engine ?? So I didn't drive it until morning when I could replace the oil at a cost of $30. A month later, still no refund !!! I won'r be back Atlas. Unethical business.
The initial savings are not worth the headaches, extra after charges and poor customer service
Long time from pick up to driving off with vehicle and from arrival at drop of to return to airport. Multiple after charges and took over 3 months to advise no refund despite being result of their error. Even advised by overseas call center (atlas customer care) that they get a lot of complaints about company and hard to get follow up.
Low price rental and vehicle OK but terrible delays and service.
Great service with minor problem.
Unfortunately, when attempting to book on the net, I inadvertantly ordered two cars. I wasn't aware of this until picking up my car. Now I need to contact Atlas to recover the additional deposit.
Unprofessionally Run Outfit
It started with us having to wait close to an hour at Tullamarine Airport for the free shuttle to their premises. This place seems to run on smell of an oily rag and when trying to contact it looks as if you get through to a call centre overseas. After being picked up we found out that we couldn't pay cash. Only credit card. It would have been nice had we been informed of this when booking. Finally when they handed the keys over to us we found a full beer bottle along with an empty one on the floor of the car. Great work Atlas!! I will never use these people again
MELBOURNE VEHICLE HIRE
Vehicle was as expected and met our needs. Good value. Staff at pick up in the city were excellent. Staff at drop off at the airport were very unfriendly. Would book again
car rental in perth
cheap rates with a great car.
took quite a while to be picked up from the airport and took quite a while to finalise car check - busy staff, maybe a few more for busy times would help.
staff were very friendly and informative.
Waited at Tullamarine for one and a half hours pick up and five phone calls later. I was a lucky one the person beside me had his hire cancelled.
I believe they have gone into liquidation and a lot of the cars have gone toPickles auction yards.
Beware I never even got an apology.
Never again an absolute disgrace
Would use again.
Would use again. Pick up was longer than expected, however drop off to airport was very prompt. Great customer service. Clean vehicle. Took a while to set up Linkt login.
Great Car Rental Experience
Atlas Car Rental Adelaide was smooth and efficient. The whole experience went well from pick up to drop off. I couldn't complain if I tried. Staff were friendly. Procedures were relatively quick. Well done Atlas.
Reliable vehicles and professional staff
Very happy customer!
Hired a car from Perth Airport depot. Staff were very professional and efficient. Reliable vehicle and car seats supplied were very comfortable for our two babies. Thank you :)
Customer service was great and efficient from pick up at airport to counter.
Everything explained clearly and car was in good condition and as stated.
Ordered car seat with our hire and this was provided however unaware we had to install ourselves. Minor issue.
All in all very happy.
Great car, Well priced
The car was perfect and as described, priced really well for the type of car.
The hire company could do with an extra hand but didn't take to long for the check in and check out of the car.
Perfect from beginning to end. Car was clean, comfortable and ran really well. Maybe the only pain was that it was parked on the 9th floor of the carpark which seemed to take forever to navigate.
The car I rented was fine, no issues. When I picked it up I was told there was going to be another day added to the cost due to the return time. I showed my paperwork showing that time as thought I should have been charged for that at the time. This was then not charged, apparent glitch on computer system. Since returning the car I've received 2 toll infringement charges. When I called there was nobody that could tell me what it was for. Turned out there was an error with Linkt which was not my fault so I argued the 'automatic' charge from Atla...s. I then received another charge so I provided proof that the error was Linkt and not me. It has been over a month and I am still waiting for the refund that I was told I was getting. Really annoying that these charges are done with no investigation first. The offshore customer service is not able to help and cannot give me a contact number so I can ask a person in the tolls department what is happening as all of my emails are being ignored. I often go to Brisbane and rent vehicles and I would definitely not use or recommend Atlas because of this. This seems a common thread when I read other comments on this page. Maybe this review might get a response from someone to call and tell me where my refund is.
Great staff in office. But after hire terrible customer service. Still upset. And is not resolved
Not understanding to a simple error
A long time replying
Can't speak to a supervisor
$55 fee charged without question
Issue not resolved due to waiting for replies. Very upsetting situation as happened when dad passed away
5 stars for Service Staff and Shuttle Driver...great bus!
The staff at Adelaide Atlas Car and Truck Rental were great when I recently hired a bus for a weekend Road Trip. The young guy who does the shuttle service back and forth from Adelaide Airport is really welcoming and has a great personality. The girls at the service counter were very friendly and helpful. Outsourced Call centre staff who are not connected with the actual pick up service base are confusing and I think there needs to be better training. I will be definitely be using the service again now that I have the direct phone number. Excellent quality vehicle for the money and competitive rates.
- Verified customer
Not customer thinking
- asked for the paper with the damage on the car during I pick it up: I never got it
- asked about the paper after giving the car back that I didn’t do same damage: I never got it
= app doesn’t send e-mails: when I said that the staff explained something is wrong with my phone or mail account
- the pick up station was in melbourne cbd close to everything but the Car park were really narrow (saw a car get damage)
- the staff were not friendly or communicative: seems that they don’t want customers
- you can bring back the car after the openin...
The reviewer stated that an incentive was offered for this review
I was well looked after, the hire was a great price, and i received excellent, friendly service. The truck was in good nick and easy to drive. Overall i was very impressed with the level of customer service i received and would highly recommend.
Questions & Answers
Want to know wye you can't book a car on line.. Are yours out of business for not paying bills?
Can I cancel a reservation that was done online?
Where are your terms and conditions on your offical website in regards to cancellation as you currently don’t have any?
Where is my $350 security bond not returned. My name is Karl Downing and i hired the car on February 1st in good faith that it would be returned. If it isnt returned in the next week i will be taking legal action against you. It will cost a lot more than the $350 Security bond i payed as you will end up paying court costs as i have to verify. Pay up as i will be taking legal action against you
Dispute transaction with your bank and complain to every consumer protection organisation in Australia
Like you Atlas has taken my money and continues to take it periodically without my prior knowledge and absolutely no indication of why they have taken it. They just deduct $55 (twice) from my account for a $3 toll that I had already paid. They claim it's an administration fee for forwarding a letter I have never even received. I am also working on a complaint to the ACCC. If anyone is interested in a class action against Atlas's then please let me know.
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