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Atlas Car & Truck Rental

Atlas Car & Truck Rental

3.7 from 1,468 reviews · View Statistics

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  • Verified customer

Not a good Company!! I recommend Deol Car & Truck Rentals

published

this company only making interest from customer's money, now company is closed, i booked a car from here, but they never returned my bond, currently i booked a camry car from Deol Car & Truck Rentals, & its a very good company & good team

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
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felmingham

felminghamPerth, WA

  • 6 reviews
  • 1 like

Have been waiting 14 months for a refund

published

We hired a car with a car seat and no car seat was available so had to pay for another company to provide at our own cost. was told we could be refunded original cost and any difference in new cost to hire seat would be covered. That was October 2018 and still waiting on response. In over 12 months I have only received 2 responses to my emails. Absolute joke!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Brett S.

Brett S.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

No oil in car, no refund for $30 worth of oil either!

published

Worst car rental company ever. Stay away from this one. They don't bother servicing their fleet. I collected my car at end of business hours then noted too late that the oil light was on. When I checked, there was no oil in the car! Were they hoping I'd drive it anyway and blow up the engine ?? So I didn't drive it until morning when I could replace the oil at a cost of $30. A month later, still no refund !!! I won'r be back Atlas. Unethical business.

Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Sharon

SharonNorth Queensland, QLD

The initial savings are not worth the headaches, extra after charges and poor customer service

published

Long time from pick up to driving off with vehicle and from arrival at drop of to return to airport. Multiple after charges and took over 3 months to advise no refund despite being result of their error. Even advised by overseas call center (atlas customer care) that they get a lot of complaints about company and hard to get follow up.
Low price rental and vehicle OK but terrible delays and service.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
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Great service with minor problem.

published

Unfortunately, when attempting to book on the net, I inadvertantly ordered two cars. I wasn't aware of this until picking up my car. Now I need to contact Atlas to recover the additional deposit.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
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shane.kohut

shane.kohutSydney, NSW

Unprofessionally Run Outfit

published

It started with us having to wait close to an hour at Tullamarine Airport for the free shuttle to their premises. This place seems to run on smell of an oily rag and when trying to contact it looks as if you get through to a call centre overseas. After being picked up we found out that we couldn't pay cash. Only credit card. It would have been nice had we been informed of this when booking. Finally when they handed the keys over to us we found a full beer bottle along with an empty one on the floor of the car. Great work Atlas!! I will never use these people again

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Carnival
Received Booked VehicleYes
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MELBOURNE VEHICLE HIRE

published

Vehicle was as expected and met our needs. Good value. Staff at pick up in the city were excellent. Staff at drop off at the airport were very unfriendly. Would book again

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleYes
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car rental in perth

published

cheap rates with a great car.
took quite a while to be picked up from the airport and took quite a while to finalise car check - busy staff, maybe a few more for busy times would help.
staff were very friendly and informative.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeSuzuki Swift
Received Booked VehicleYes
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Brenda & Noel

Brenda & NoelNorthern Region, NSW

  • 3 reviews

Nightmare

published

Waited at Tullamarine for one and a half hours pick up and five phone calls later. I was a lucky one the person beside me had his hire cancelled.
I believe they have gone into liquidation and a lot of the cars have gone toPickles auction yards.
Beware I never even got an apology.
Never again an absolute disgrace

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeVW
Received Booked VehicleYes
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Would use again.

published

Would use again. Pick up was longer than expected, however drop off to airport was very prompt. Great customer service. Clean vehicle. Took a while to set up Linkt login.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
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Dave B

Dave BSydney, NSW

Great Car Rental Experience

published

Atlas Car Rental Adelaide was smooth and efficient. The whole experience went well from pick up to drop off. I couldn't complain if I tried. Staff were friendly. Procedures were relatively quick. Well done Atlas.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
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J Martens

J MartensWestern Australia

Reliable vehicles and professional staff

published

Very happy customer!
Hired a car from Perth Airport depot. Staff were very professional and efficient. Reliable vehicle and car seats supplied were very comfortable for our two babies. Thank you :)

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
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Went smoothly

published

Customer service was great and efficient from pick up at airport to counter.
Everything explained clearly and car was in good condition and as stated.
Ordered car seat with our hire and this was provided however unaware we had to install ourselves. Minor issue.
All in all very happy.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleYes
Similar opinion? Write a review on ProductReview.com.au!
Scott C

Scott CSouth East Queensland, QLD

Great car, Well priced

published

The car was perfect and as described, priced really well for the type of car.
The hire company could do with an extra hand but didn't take to long for the check in and check out of the car.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeInfiniti Q50
Received Booked VehicleYes
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David e

David ePerth

  • 2 reviews

Thoroughly recommended

published

Perfect from beginning to end. Car was clean, comfortable and ran really well. Maybe the only pain was that it was parked on the 9th floor of the carpark which seemed to take forever to navigate.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Optima
Received Booked VehicleYes
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Poor, frustrating!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
Similar opinion? Write a review on ProductReview.com.au!
Kellee

KelleeSydney, NSW

  • 2 reviews
  • 1 like

Great staff in office. But after hire terrible customer service. Still upset. And is not resolved

published

Not understanding to a simple error
A long time replying
Can't speak to a supervisor
$55 fee charged without question
Issue not resolved due to waiting for replies. Very upsetting situation as happened when dad passed away

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
Similar opinion? Write a review on ProductReview.com.au!
Jenny V.

Jenny V.South East Queensland, QLD

5 stars for Service Staff and Shuttle Driver...great bus!

published

The staff at Adelaide Atlas Car and Truck Rental were great when I recently hired a bus for a weekend Road Trip. The young guy who does the shuttle service back and forth from Adelaide Airport is really welcoming and has a great personality. The girls at the service counter were very friendly and helpful. Outsourced Call centre staff who are not connected with the actual pick up service base are confusing and I think there needs to be better training. I will be definitely be using the service again now that I have the direct phone number. Excellent quality vehicle for the money and competitive rates.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Tara1986

Tara1986Greater Melbourne (Inner), VIC

  • Verified customer

Not customer thinking

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked VehicleYes
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The reviewer stated that an incentive was offered for this review

Kat

KatGreater Melbourne (Metropolitan), VIC

Great service!

published

I was well looked after, the hire was a great price, and i received excellent, friendly service. The truck was in good nick and easy to drive. Overall i was very impressed with the level of customer service i received and would highly recommend.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Page 1 of 8
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Questions & Answers

Troy V.

Troy V.asked

Want to know wye you can't book a car on line.. Are yours out of business for not paying bills?

No answers
Merissa B.

Merissa B.asked

Can I cancel a reservation that was done online?

Where are your terms and conditions on your offical website in regards to cancellation as you currently don’t have any?

No answers
Kazza K.

Kazza K.asked

Where is my $350 security bond not returned. My name is Karl Downing and i hired the car on February 1st in good faith that it would be returned. If it isnt returned in the next week i will be taking legal action against you. It will cost a lot more than the $350 Security bond i payed as you will end up paying court costs as i have to verify. Pay up as i will be taking legal action against you

4 answers

Dispute transaction with your bank and complain to every consumer protection organisation in Australia

AHav
AHav

Like you Atlas has taken my money and continues to take it periodically without my prior knowledge and absolutely no indication of why they have taken it. They just deduct $55 (twice) from my account for a $3 toll that I had already paid. They claim it's an administration fee for forwarding a letter I have never even received. I am also working on a complaint to the ACCC. If anyone is interested in a class action against Atlas's then please let me know.

Kazza K.
Kazza K.

Got my security deposit back. Went to our bank who suggested that we go to the one near us .We did and after showing them the bank papers ,they couldn't be more helpful. Got my security deposit back within 5 days. That was a suprise but a good one. Hope this helps you.

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