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Atlas Car & Truck Rental

Atlas Car & Truck Rental

3.7 from 1,468 reviews · View Statistics

Reviews

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B A.

B A.Greater Melbourne (Inner), VIC

A Shocking Car Rental Company!

published

i regularly rent car for my bushiness and this is the worst rental company. a liitle bumper bar accident hit by someone else, i paid access fee to return back later on, its been nearly 2 years ,nothing, their insurance company hasn't got any phone number and responding to emails by a rude person..

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Sportage
Received Booked VehicleNo, I received a worse vehicle
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Maroun.m

Maroun.mGreater Melbourne (Inner), VIC

The are a bunch of scammers .

published
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleNo, I received a worse vehicle
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Himesh

HimeshGreater Melbourne (Inner), VIC

Worst experience ever!!! Charged Credit Card after without invoice and closing the account!!!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeBMW 3 Series
Received Booked VehicleNo, I received a worse vehicle
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Company went out of business and didn't let us know!

published

The company went out of business 3 weeks ago but we only found out by calling them when we were already in front of their office to collect our car...

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Cheap but don't deliver the service

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Rio
Received Booked VehicleNo, I received a worse vehicle
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K. Andrew

K. AndrewSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Car not road worthy

published

My family rented a Toyota camry from Atlas whilst in Melbourne. Had scratches, dents and an orange liquid stain on the front passenger side. Front tyre burst and Roadside assist had to come and fix it. Mechanic said that the other tyres were not road worthy. I had my kids in that car and it had been raining. We nearly missed our flight back and they didn't care or offer any help. Be really careful. Rego- 1ky 2bu is not safe

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleNo, I received a worse vehicle
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The most shocking car hire experience ever! Be warned not to dare hire from this company... unless you love pain.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!
Kassab

KassabSouth East Queensland, QLD

Car is very old 13000 kl petrol was not full when I took the car a lot of noise in the steering wheel

published

Very bad
Car with full of scratches especially on the back
The car was not full of petrol and asked me to return at the same level which was impossible
High kilometres 130000

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleNo, I received a worse vehicle
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Smooth rental process

published

Car rental was Smooth and only cost $30 for the day on a Monday. Staff were informative and clear on the expectations ($ amounts for excess, fines etc). No hidden costs either.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
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Good car and good service.

published

Good clean car for around town use. Collection at airport was good and returning to airport was fine. The paperwork and bond return was professionally handled. In all a good service.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
Adelaide visitor

Adelaide visitorNorth-West & West coast, TAS

Reliable, what I needed

published

The arrangements were handled smoothly. The office was rather basic, but then again, I wasn't renting the office. The car was clean, worked well. No complaints. I'd use them again.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleNo, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!

this is a scam company do not hire from them

published

Scam do not hire from them will take your money for access and will never go back,
Run run they are scammers cheating doggies very poor and low quality people do not hire from them ,

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeSuzuki Vitara
Received Booked VehicleNo, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!
Llewk

LlewkSydney, NSW

Quick and friendly, on the road in ten minutes!!

published

Car was well optioned with extra safety pack, upgraded stereo with GPS, was clean and well looked after. Branch staff were friendly and efficient and branch was easy to access. No extra or unexpected charges were taken. I highly recommend Atlas car rental

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota RAV4
Received Booked VehicleNo, I received a better vehicle
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Prakashan M.

Prakashan M.Greater Melbourne (Inner), VIC

  • 2 reviews

Great team! Great service

published

Great service and nice people. I was so lucky that they offered me a free upgrade- a bigger car. The location was closes to the airport so the pick up and drop off was so easy.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleNo, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
John B.

John B.South East Queensland, QLD

Great car, great rate.

published

Prompt pick-up. Friendly helpful staff. Processed efficiently. Small SUV became large Rav 4, with tons of room but very good petrol economy. Cheap daily rates. Couldn't fault the hire experience.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
Car Rental Services

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Brad M.

Brad M.Greater Melbourne (Inner), VIC

Absolutely awful. I will be telling people to never book a car through Atlas.

published

I had a terrible problem, your head office dumped the rental office to fix when returning and then the rental office said only head office can fix it. Have been told will try and fix but haven't heard anything. No one is calling me back. You are greedy and clearly don't value customers.

If you want the facts call me on 0409 151 672. I am not wasting any more of my time on this.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeVolkswagen Golf
Received Booked VehicleNo, I received a better vehicle
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  • Verified

Good car at a fair price - great service too

published

I will be going again with Atlas in Surfer's Paradise in the future. For the price, we were very happy with car. Insurance was included in the price. Good all around.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
Robyn

RobynCentral Queensland, QLD

No problems great service and helpful advice

published

Great service very helpful advice upgraded to another vehicle as there was a problem with the vehicle we were originally assigned to. The vehicle was in excellent condition a breeze to drive

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleNo, I received a better vehicle
Similar opinion? Write a review on ProductReview.com.au!
Lee

LeeMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Dissatisfied with many aspects

published

The shuttle was very much delayed at the start. The bond scheme is exorbitant compared to other companies. The vehicle was damaged and seemed to be poorly maintained with a few issues during the hire. I normally use others and will continue to do so based on my experience.

Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHolden Captiva
Received Booked VehicleNo, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!

Car condition was not good

published

Booked a full size car. Got a Toyota Camry but the car was more than 120000 kms driven and also it was very dirty and smelling like fish. I had to open the window for atleast an hour to remove that smell. Brakes were making sound.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleNo, I received a worse vehicle
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Troy V.

Troy V.asked

Want to know wye you can't book a car on line.. Are yours out of business for not paying bills?

No answers
Merissa B.

Merissa B.asked

Can I cancel a reservation that was done online?

Where are your terms and conditions on your offical website in regards to cancellation as you currently don’t have any?

No answers
Kazza K.

Kazza K.asked

Where is my $350 security bond not returned. My name is Karl Downing and i hired the car on February 1st in good faith that it would be returned. If it isnt returned in the next week i will be taking legal action against you. It will cost a lot more than the $350 Security bond i payed as you will end up paying court costs as i have to verify. Pay up as i will be taking legal action against you

4 answers

Dispute transaction with your bank and complain to every consumer protection organisation in Australia

AHav
AHav

Like you Atlas has taken my money and continues to take it periodically without my prior knowledge and absolutely no indication of why they have taken it. They just deduct $55 (twice) from my account for a $3 toll that I had already paid. They claim it's an administration fee for forwarding a letter I have never even received. I am also working on a complaint to the ACCC. If anyone is interested in a class action against Atlas's then please let me know.

Kazza K.
Kazza K.

Got my security deposit back. Went to our bank who suggested that we go to the one near us .We did and after showing them the bank papers ,they couldn't be more helpful. Got my security deposit back within 5 days. That was a suprise but a good one. Hope this helps you.

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